Specifications

General Information Guide
6
Devices that Support Users
Mitel offers a wide selection of attractive, easy-to-use IP devices to meet the needs of
employees, managers, executives, and attendants. These IP devices provide quick access to
powerful system features through programmable feature keys, softkeys, and menu-guided
applications such as Call Forwarding and Call History. Mitel provides the following devices:
• Display Phones
• Desktop Application Phones
• Wireless Phones (DECT and WiFi)
• Session Initiation Protocol (SIP) Phones
•Consoles
• Conference Units
• Video Conferencing Devices
• Digital Phones
• Phone Accessories
• Softphones
• PC Clients
Tools That Minimize Configuration and Support
MCD includes tools that simplify Installation, configuration, administration, and the work of
end-users, group administrators, system administrators, and installers. The tools and their
functions are as follows:
• End user tools allow users to maximize the value of the system features.
• Administrator tools simplify system and user configuration.
• Management tools automate the tasks required to support large scale installations.
• Maintenance tools reduce the time and costs associated with system support.
Extensive System Feature Set
MCD has an extensive list of end-user and system features that support effective and efficient
communications. The system administrator can enable or disable features through the System
Administration Tool and can create Classes of Service to define levels of feature support for
each different group of users. For example, a Class of Service can be created to provide
executives with advanced calling privileges, such as Executive Busy Override.
Administrators can use the default features and system settings to minimize configuration
requirements, or can configure these settings for maximum flexibility. Administrators can enable
or disable system settings across the entire system or network.