Specifications

Features
103
ACD Silent Monitor Allows a supervisor to listen to an agent’s phone conversation, with or
without the agent’s knowledge. The supervisor can monitor an
individual agent or a group of agents (hunt group). This feature uses
a conference circuit, providing the supervisor with a one-way audio
path into the conversation. The monitor acts like any normal
conference except the supervisor’s transmit path is not connected,
thus preventing the agent or the customer from hearing the
supervisor. A Silent Monitor can be performed on two-party
conversations or conferences. Supervisors may also tape a particular
agent’s conversations. This feature can also be used to monitor
non-ACD sets, including ONS, SIP, and external hot desk user sets.
Yes
Alpha Tagging Associates names with external numbers entered in the system
phone directory. Alpha Tagging is intended for (but not restricted to)
jurisdictions that do not provide calling party name in incoming
signaling from the PSTN.
No
ANI Display on
Non-prime Lines
Displays ANI information on Non-prime lines for 5 seconds. If the
number is not seen, it can be redisplayed by pressing the Superkey
and then the line key that is ringing.
Yes
Add Held Allows you to move a call on Hold to another line, form a conference
with a call on hold, or add a call on hold to an existing conference
Yes
Advanced Analog
Networking
Provides calling line identification and travelling class marks across
T1/D4 trunks
Yes
Advanced ARS Allows you to program day and time zones, route plans, and ARS
assignment
N/A
Advice of Charge Allows the caller to determine the cost of a toll call Yes
ANI/DNIS/ISDN
Number Delivery
Automatic Number Identification and Dialed Number Identification
Service identify numbers that are transmitted on an incoming trunk
N/A
ANSWER PLUS
®
Automatic Attendant
Allows an external caller to dial through to an extension without going
through an attendant. See also Multi-level Auto Attendant
N/A
ANSWER PLUS
Automatic Call
Distribution II (ACD
2000)
Consists of four main components: call distribution, agent mobility,
management and reporting, and feature configuration and
administration.
N/A
ANSWER PLUS -
Mitel Call
Distribution
Permits the use of Recorded Announcement Devices (RADs) and a
uniform call distribution to hunt groups
N/A
Attendant Bulletin
Board
Posts information for other attendants (for example, speed dial
numbers). All 5550 IP Consoles on the system, that have a network
connection, share bulletin board
Yes
Attendant Busy-Out
(Console)
Places your attendant console in a busy-out condition (absent status)
under certain circumstances. In the busy-out condition, incoming calls
are automatically rerouted.
Yes
Feature Name: Description:
Support while
the set is on the
secondary
controller
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