MITEL COMMUNICATIONS DIRECTOR GENERAL INFORMATION GUIDE MITEL COMMUNICATIONS DIRECTOR RELEASE 6.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Related Documentation . . . . . . . . . . . . . . . . . . . . .
General Information Guide Administration Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Alarms Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Remote Alarms Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Controlled System Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Mitel Applications Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 MAS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Mitel NuPoint Unified Messaging . . . . . . . . . . . . . . . . . . . . .
General Information Guide Mitel IP Programmable Key Modules 12 and 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Mitel 5310 IP Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Line Interface Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 DECT Cordless Handset and Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About this Document About this Document Overview This guide provides an overview of the Mitel® Communications Director (MCD) call-processing software and its host hardware platforms, the Mitel® 3300 IP Communications Platform (ICP), and Industry Standard Servers (ISSs).
General Information Guide 2 • Resiliency Guidelines: a comprehensive overview of the Mitel Resiliency solution and offer customers the tools to understand, plan, and implement a resilient network • Engineering Guidelines: information required to engineer a MCD system for a customer site. The guidelines are intended to highlight specific areas of the product that need to be considered before installation.
Overview Overview Mitel Communications Director (MCD) provides businesses of all sizes with a scalable, feature-rich communications system using a single stream of software. MCD is designed to meet the needs of businesses that have from 5 to 65,000 users, whether they are single-site deployments or multi-site networks that span many countries.
General Information Guide Figure 1: MCD Site Configuration For smaller organizations, Mitel delivers a 3300 ICP system which incorporates a powered Ethernet switch and has a number of imbedded applications that can be complimented with Mitel Applications Suite (MAS). For large organizations or multi-site deployments, you can deploy up to 999 controllers in a cluster to deliver extensive features, services, and applications.
Overview Networking With Industry-Standard Protocols Use of open standards, such as SIP, interconnects next generation network services and applications to support new desktop devices. Customers can be assured that their investment in a Mitel solution will be developed and expanded into the future because the solution is not limited by proprietary protocols.
General Information Guide Devices that Support Users Mitel offers a wide selection of attractive, easy-to-use IP devices to meet the needs of employees, managers, executives, and attendants. These IP devices provide quick access to powerful system features through programmable feature keys, softkeys, and menu-guided applications such as Call Forwarding and Call History.
Overview Migration Made Easy Because of Mitel’s long history in voice communications, Mitel continues to support a host of protocols which facilitate a smooth migration to Voice over IP support—whether your legacy PBX is from Mitel or another supplier.
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MCD Software Overview MCD Software Overview Mitel delivers sophisticated call management applications and desktop solutions on the 3300 ICP platform. Scalable, resilient, call control functionality is powered by IP and fully supports traditional TDM based telephony for legacy devices and PSTN connectivity. Mitel’s architecture uses the IP network to connect IP telephony devices.
General Information Guide Individual User Licences Individual User Licences include • User Licence: enables an IP device to be fully activated for all features or can be used for a Hotdesk User as the user logs on to a phone that does not have a licence • External Hotdesking licence: enables an off PBX number to be added to the system and is typically used to add a mobile phone for twinning • ACD Active Agent licence: permits concurrent usage license—one required for each concurrent agent log in • H
MCD Software Overview Compression Bandwidth optimization is a key requirement of VoIP systems: MCD supports G.722.1 and compresses calls using G.729a. Compression reduces the bandwidth of a call from 64 kbps to 8 kbps plus packet overhead. By using voice compression across the LAN/WAN infrastructure, you can optimize bandwidth usage for voice calls. The mechanism for managing this feature is based on zones. You can place groups of MCS devices in zones to compress calls between zones (not within zones).
General Information Guide IP Networking IP Networking enables you to network systems together. Instead of leasing dedicated voice circuits, you can route voice traffic over the existing LAN/WAN infrastructure. The Mitel IP Networking implementation uses point-to-point topology to optimize network resources. Figure 3: IP Networking - Point to Point Topology IP Networking supports the MSDN/DPNSS protocols over the IP infrastructure.
MCD Software Overview Figure 4: 3300 ICP as Trunking Gateway for PBXs The IP Networking feature supports G.711 and G.729a encoding. Connections with up to 999 other network nodes are supported. A total of 2000 IP network connections are supported from any one node and up to 200 connections can be defined between any two nodes. SIP Trunking To manage costs within their organizations, many companies opt to replace their traditional PSTN connections with new SIP services deployed by service providers.
General Information Guide Malicious Call Trace For incoming SIP calls that are tagged as Malicious Calls, MCD records the Media IP address and port used remotely and captures SIP signalling information. This information cannot be sent to the SIP Service Provider but is recorded if required. FAX Support You can configure the MCD network to allow faxes to be sent over the IP network using G.711 pass-through or IP network using FAX Relay (T.38).
MCD Software Overview Figure 6: Bandwidth Management at Zone Access Points Resiliency Resiliency on MCD increases the reliability of communications by maintaining calls in progress, handling new incoming and outgoing calls, and continuing to provide voice mail services in the event of MCD or network failures.
General Information Guide Figure 7: Resilient Configuration Advantages Over Redundancy Resilient solutions are less costly and more flexible than redundant solutions. While the redundancy model is highly effective and reliable, it is unnecessarily costly for some customers. Distributed resilient networks enable you to route around failed or otherwise inaccessible portions of an IP network.
MCD Software Overview • Group controller • Wireless access controller • Call center controller • Video conference controller • ΙP network gateway • PSTN gateway • Voice mail server Devices that Support Resiliency The following Mitel IP devices support resiliency: • All 5000 series, 5100 series, 5200 series, and 5300 series IP Phones • 5540 IP Console • 5550 IP Console • 5560 IPT • IP PKM 12 and IP PKM 48 • 5310 IP Conference Units • Teleworker service sets Note: Resiliency is an
General Information Guide Hot Desking enables a pool of shared phones to be made available to employees instead of assigning a dedicated phone to each employee. You can configure IP phones as hotdesk phones without requiring System User licences. When a user logs on to a hot desk set, the system applies the user's phone profile to the set: phone settings such as directory numbers, COS/COR settings, display preferences, line appearances and button programming.
MCD Software Overview Figure 8: Clustered Hot Desking Mitel supports resilient Hot Desking. If both the set and user are programmed for resiliency, then the Hot desk user will not lose service if the host controller fails. Instead, the hot desk phone registers for call service with the secondary controller and the user remains logged in with the current profile.
General Information Guide Embedded Voice Mail MCD includes an integrated fully-featured voice mail system. Up to 30 ports are available for voice mail calls with support for a maximum of 750 mailboxes and 450 hours of storage time. The voice mail system includes the following features: • Standard Unified Messaging enables users to forward voice messages, including Record-a-Call messages, to e-mail addresses. Users can manually forward individual voice messages, or automatically forward all voice messages.
MCD Software Overview Desktop Tool The Desktop tool is a web-based interface that enables IP phones users to • Assign features to personal keys • Manage personal contact lists • Add and delete internet bookmarks The following figure illustrates the Desktop Tool.
General Information Guide • Users’ personal keys The following figure illustrates the Group Administration Tool. Figure 10: Group Administration Tool Interface System Administration Tool The System Administration Tool enables trained technicians and system administrators to program system-wide settings, voice settings (lines, extensions, management parameters, system directories, and voice mail) and IP network features.
MCD Software Overview • Import capability: administrators can quickly collect and import user and device data using Microsoft Excel spreadsheets. These spreadsheets contain built in validation similar to ESM data entry rules which helps reduce errors. The following figure illustrates the User and Device Configuration Form. Figure 11: User and Device Configuration Form The Scheduler form is used to schedule system events to run automatically.
General Information Guide The following figure illustrates the Scheduler Form. Figure 12: Scheduler Form The System Administration Tool 24 • includes Audit Logs that provide a historical record of changes made to the system from the System Administration Tool and various other user interfaces and applications. This assists with troubleshooting problems that arise, enabling you to determine who, in a multi-administrator system, is responsible for a particular change. • supports Range programming.
MCD Software Overview program it, and backup all databases from a single session on a network element. For additional details, refer to the Mitel Communications Director System Administration Tool Help available on Mitel’s edocs website. Note: Network elements must be grouped together within an SDS Administrative group to use this feature. Note: The System Administration Tool is available in English only.
General Information Guide You can enable remote access to forms and distribute policies to all platforms in a MCD cluster using System Data Synchronization. Mitel offers Management Access Point (MAP) to provide secure, controlled access to systems and system tools from remote locations. IP Phone Analyzer IP Phone Analyzer is a Windows application that collects performance information from IP Phones on a network. Technicians can use one PC to monitor the status of all IP phones on the system.
MCD Software Overview The new centralized hospitality solution • Meets the needs of international markets—including Europe, the Middle East, and Asia Pacific—and supports multi-national guests upon check-in • Employs leading-edge technologies to deliver customized applications, such as large display touch screen phone sets for high-end boutiques and hotels • Enables our partners to create custom HTML applications for large screen phone displays for resort amenities, restaurants, advertising, etcetera,
General Information Guide • Set Do Not Disturb (DND) from the Guest Services Application or the PMS for individual rooms or suites to prevent calls from ringing guests’ phones. • Listen to room monitor extensions on analog phones. • Enable Call Blocking to prevent calls from being made between guest rooms. • Restrict the types of calls that guests can make from room extensions. • Use Message Registration to calculate the total cost of calls made from individual room extensions.
MCD Software Overview Figure 13: Hospitality Deployment Example Clustered Hospitality supports • Hotel logs and reports via a networked printer • Shared Telephone Service (STS), available if all members reside on the same MCD as the linked suite.
General Information Guide A single IP controller functions as the Suite Hospitality Controller and one or more AX nodes provide connectivity for analog devices. The Suite Hospitality Controller performs processing and management tasks, hosting the Hotel and Motel Features and Reports, PMS and SMDR interfaces, GSA, and attendant consoles. All call processing is performed locally. Calls to the suite ring all members (who are local or across the cluster).
MCD Software Overview Tenanting Tenanting enables systems to be partitioned among a number of tenants and then be configured to appear as separate systems to each tenant. Up to 64 small businesses or departments of a larger business can share system features and capabilities. You can allocate consoles, CO trunks, and dial-in trunks individually to tenants or share them between tenants. You can switch to night service centrally, or on a tenant-to-tenant basis.
General Information Guide You can configure CESID for mobile directory numbers. Although any hot desk user can have a CESID, only External Hot Desk Users (EHDUs) on external trunks can make use of it. Regular hot desk users and EHDUs logged in to MiNET devices will continue to use the CESID associated with their set's registration DN.
MCD Software Overview This functionality is supported for incoming and outgoing trunk calls on T1 ISDN PRI circuits, and internal calls (made between stations on the same switch). Precedence Levels and Service Domains The precedence level of a call determines whether or not it can be preempted by another call.
General Information Guide Enterprise customers who do not wish to invoke Enterprise Licensing can continue to licence their systems individually. Shared Enterprise Systems MCD 5.0 introduces shared Enterprise System licencing. Enterprise licensing allows groups of MCD systems to be amalgamated into a single Application Group at the AMC.
MCD System Functionality MCD System Functionality This chapter describes MCD system functionality. For details on system configurations, refer to the Mitel Communications Director Engineering Guidelines. For detailed descriptions of hardware components, refer to the Mitel Communications Director Hardware Technical Reference Manual. 3300 IPC Hardware Overview 3300 ICP Controllers provide the voice, signaling, central processing, and communications resources for the system.
General Information Guide 288 analog sets and 288 IP sets, for a combined total of 576 devices. Up to 300 IP devices can be supported under low traffic conditions.
MCD System Functionality • Sixteen 10/100 BaseT LAN ports connected to an internal Ethernet Layer 2 switch (CXi II Controller only) • SATA solid state drive or SATA hard drive for software storage Optionally, you can install • The Analog Option Board (AOB): provides six LS trunks ports with CLASS support, four ONS ports, one System Fail Transfer circuits and one paging circuit • One DSP II module for FAX Relay (T.
General Information Guide CX II FRONT PANEL CXi II FRONT PANEL REAR PANEL Figure 15: CX II/CXi II Controllers 38
MCD System Functionality AX Controller AX Controller provides support for IP devices and analog devices and is ideal in situations that require a high density of analog devices. AX Controller be deployed as a standalone system or in a network of systems to provide additional analog support. AX Controller supports a maximum of 288 IP devices, or a maximum of 288 ONS devices, or a combined maximum of 300 devices.
General Information Guide FANS POWER SUPPLY AX CONTROL CARD LINE CARDS Figure 16: AX Controller Rear View Figure 17: AX Controller Control Card 40
MCD System Functionality MXe III Controller The MXe III Controller is available in two capacities: standard and expanded. Both versions include an embedded Analog Main Board and redundant cooling fans.
General Information Guide FRONT PANEL REAR PANEL - SINGLE HARD DRIVE REAR PANEL - REDUNDANT HARD DRIVE Figure 18: MXe III Controller 42
MCD System Functionality System Resources: Processors, Cards, and Modules This section describes the cards and modules that support the system. To meet site requirements, you may need to add additional system resources to the controller. When planning a site, refer to the Configuration Tables in the Engineering Guidelines to determine if additional system resources, such as compression, echo cancellation, or Ethernet-to-TDM (E2T) channels are required.
General Information Guide Echo Cancellation Module The Echo Canceller (EC) module provides echo cancellation on E2T channels. Each bi-directional E2T channel requires one bi-directional EC channel. The EC module provides 128 EC channels. Analog Support You can add analog support to a controller with an Analog Services Unit II, Analog Main Board, or Analog Options Board. The following table summarizes the analog support for each controller type.
MCD System Functionality • The 24-port ONSp card provides 24 ONS lines for provisioning extensions outside the building. The ports on this card are protected against surge and lightning. • The 12-port ONS/ 4-port LS Trunk Combination card provides analog line and trunk capability in a single card: - 12 On-Premise Station (ONS) Lines for analog phones and four Loop Start (LS) trunks for analog connection to a central office.
General Information Guide Digital Trunk Support: Units and Modules The digital trunk modules and Network Service Unit provide connectivity to digital trunks for public or private networks. The following table summarizes digital trunk support for the controllers.
MCD System Functionality T1 interfaces (1.544 Mbits/sec) support • ISDN PRI and QSIG links composed of 23 B-channels (bearer channels) for voice or data plus one D-channel (data channel) for signaling • T1/D4 links composed of 24 B-channels • IDA-P E1 interfaces (2.048Mbits/sec) support ISDN PRI and QSIG links composed of 30 B-channels plus one D-channel. T1/E1 Combo Module The T1/E1 Combo Module combines trunk support, DSP functionality, and resiliency support in a single module.
General Information Guide Bay Peripheral Cards The Peripheral interface cards connect peripheral devices (such as SUPERSET™ phones) to the system. They are located in slots 1 through 8 and include the • Digital Line Card • On-Premise (ONS) Line Card • Off-Premise (OPS) Line Card Each ONS port requires an ONS licence on MCD. Digital Network Interface Line Card (North America Only) The Digital Network Interface (DNI) line card provides an interface from the system to Mitel SUPERSET phones.
MCD Network Support MCD Network Support Voice Networking Gateway Solutions The use of IP telephony can result in cost savings and improve the number and quality of voice-related applications. Many end customers recognize the benefits of these enhancements but are hesitant to replace their entire voice infrastructure to gain benefits at a particular site. In such situations, using MCD as a gateway into IP telephony has many advantages.
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Applications Applications The following applications are available for all Mitel Communications Director deployments, except where noted. These applications include Unified Communications solutions, solutions for vertical markets, General Business Solutions, and Third Party Developer Support.
General Information Guide MAS can be deployed as software on an industry standard server, as software pre-installed on a compact PC server, or as a virtual appliance. MAS Support MAS is supported as a virtual appliance within the VMware® vSphere™ environment for MCD. Virtual Mitel Applications Suite (Virtual MAS) leverages VMware VSphere 4.0 or 4.1 to enable businesses to consolidate Mitel’s leading unified communications applications in the data center.
Applications • - Desktop Sharing - Application Sharing - Internet Co-browse - Multi-Point Video Conferencing - Polling - Security - Hand Raising Acknowledgements/Quick Polls Mitel NuPoint Unified Messaging Mitel NuPoint Unified Messaging™ is a scalable, integrated voice and fax unified messaging system that uses can access anywhere, anytime.
General Information Guide • Allow callers to leave a voice mail message or input a call back number which is then displayed on the mailbox owners pager • Schedule automatic wake-up calls to any phone at any date and time • Record voice messages and have them automatically distributed to multiple users • Deliver new, unplayed voice messages to an on- or off-system phone number of choice • Route calls to predetermined destinations based on time of day, day of week, or day of year • Property manage
Applications Figure 21: UC Express Call Control Mitel Unified Communicator Advanced Mitel Unified Communicator (UC) Advanced is a comprehensive unified communications client that integrates presence and availability, secure Instant Messaging (IM), audio conferencing, and video and data collaboration with the call control capabilities of MCD.
General Information Guide Figure 22 illustrates a call being escalated to a video call from the voice call and chat windows. Figure 22: Unified Communicator Advanced Mitel Intelligent Directory Application Mitel Intelligent Directory Application is a free desktop application that enables users to access contact, calendar, and presence information for both corporate and personal directories directly on their phones.
Applications Mitel Live Content Suite Mitel Live Content Suite is a sophisticated, yet easy-to-use, web portal application for personalizing new live content applications and telephony functions on Mitel IP Phones. Live Content Suite enables customers to create and publish dynamic and personalized information to users, transforming Mitel 5360 IP Phones into media information appliances. This improves communication with employees and enables them to readily access information.
General Information Guide a customized, on-phone hospitality application for Mitel 5360 IP Phone sets. The builder creates a hospitality guest application based on your input and selections. Online Demo and On-Phone Capabilities After you create an application, you can send an email link to customers that provides an online simulation of the application. You can also demonstrate the application to customers using a Mitel IP 5360 phone.
Applications Figure 23: Live Business Gateway Integration Microsoft Lync Customers who choose Microsoft Lync as their preferred Unified Communications solution, often require integration to their existing IP - PBX, or if choosing a new IP - PBX, need to ensure that telephony integration with Lync is possible. Most businesses that deploy Lync use it for instant messaging, PC presence and collaboration, and a feature rich IP-PBX, such as MCD for telephony.
General Information Guide Mobility Solutions Mitel’s Mobility Solutions are as follows. Mitel Border Gateway Teleworker Service The Mitel Border Gateway (MBG) teleworker service connects a remote office to the corporate voice network to provide full access to voice mail, conferencing, and other features of the office phone system. MBG requires the following components.
Applications . Figure 24: MBG Teleworker Service Unified Communicator Mobile Mitel Unified Communication Mobile (UC Mobile) is a software solution that enables users to twin their desk phone with an internal or external PSTN-connected phone (for example, a cell phone). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered. If calls are unanswered, they are forwarded to voice mail.
General Information Guide UC Mobile is available as a Standalone application or within Mitel Application Suite; UC Mobile release 2.0 and above is only available within MAS. Wireless Support Mitel offers full-featured, integrated wireless IP solutions to suit your application, geographic location, and technology preferences. From DECT and Wi-Fi/802.
Applications • 5604: wireless handset for healthcare environments • 5606: wireless handset for healthcare and industrial environments • 5606 (Alarm): wireless handset for industrial/security applications • 5606 (Services): wireless handset for safety/security applications • 5610 DECT: IP phone and stand for Mitel 5300 Series IP Phones • Services and Messaging gateway (WSM) • Full Range of Accessories The base stations connect to the 3300 ICP controller through the LAN and communicate to the 3
General Information Guide Figure 25: IP-DECT System (Global) IP DECT Wireless Solution (EMEA) The Mitel Internet Protocol Digital Enhanced Cordless Telecommunications (IP-DECT) wireless solution is available in the EMEA (Europe, Middle-East and Africa) and the Australia market.
Applications An SNMP agent configured in each base station conveys alarm information and facilitates overall SNMP management of large, wireless networks in the base station. Figure 26: IP DECT Wireless Solution (EMEA version) IP DECT Handset and DECT Stand The Mitel 5610 Handset and DECT Stand are peripheral devices for 5300 Series IP Phones. To support up to eight 5610 Handsets for localized mobile communication, you simply snap the DECT Stand onto a phone.
General Information Guide the 3300 ICP wireless gateway and the legacy PBXs is over standard trunk protocols such as MSDN/DPNSS, Q.Sig, or T1/D4.
Applications SpectraLink Open Application Interface The SpectraLink Open Application Interface (OAI) enables handsets to function as two-way messaging devices: they provide integration with other enterprise systems and enable mobile workers to access critical information.
General Information Guide With dynamic license allocation, customers can purchase the number of concurrent licenses required for their operation. For a description of the 3300’s Hot Desking capabilities see “Hot Desking” on page 17 Applications for Formal Contact Centers A formal contact center is typically an organization that operates one or more call centers that are critical to their business. Formal contact centers can be large or small.
Applications • Contact center management tools • Contact center schedueling for automatic agent schedueling based on business rules and required skills • Schedule adherence to verify agents are adhering to their schedules • Real-time agent and queue control • Call accounting • Automatic call distribution • A browser-based IVR solution that provides advanced call routing and self service • Inbound multimedia: ACD for e-mail, web chat, fax, SMS, and walk-in • Desktop phone and softphones •
General Information Guide Mitel Commander Contact Centre is an innovative advancement in contact center communications and control, extending the boundaries of the customer-agent interaction to support a wide range of contact types in a completely integrated environment.
Applications • Single site MCD system support Mitel Call Accounting Mitel Call Accounting is a comprehensive call costing solution that is available as either a single site or multi-site solution, and can optionally be integrated with Mitel Contact Center Management. Mitel Call Accounting enables organizations to monitor and control telecommunication costs and clearly show how much money is being spent and who is spending it.
General Information Guide Third-Party Developer Support The Mitel Solutions Alliance (MSA) Developers Program offers third-party vendor partners and end customers access to software development tool kits and support services for integration with our award-winning range of IP communication devices.
Applications MiAUDIO With MiAUDIO, developers can include the processing of phone audio streams in their applications for MCD. Examples of MiAUDIO applications include a voice mail system, or an automated recorded message delivery system. MiAUDIO is used to control the calls of a physical phone or a workstation softphone. MiAUDIO can receive and interpret Dual Tone Modular Frequency (DTMF) signals and handle multiple phones, trunk devices, and routing queues.
General Information Guide The HTML Toolkit also provides notification applications for Mitel 5304, 5312 and 5324 IP phones. HTML Applications are also supported over MBG (Teleworker). With HTML Toolkit 2.2, core applications such as Mitel Intelligent Directory and Mitel Live Content Suite will run on supported phones anywhere using MBG.
Administration Tools Administration Tools This section describes the tools that simplify programming, administration, management, and maintenance tasks: Enterprise Manager Enterprise Manager is a management tool that provides consolidated administration of Mitel’s product portfolio. It provides a management desktop, inventory management, configuration, network monitoring, maintenance and diagnostics, and system administration.
General Information Guide MCD Software Installer MCD Software Installer is a Windows-based, standalone software tool that enables technicians to automatically upgrade software on one MCD system or on multiple MCD systems simultaneously. MCD Software Installer provides a single interface that allows technicians to define which installation steps to perform during the process. MCD Software Installer re-synchronizes with the AMC during software upgrades.
Administration Tools • Individual or Batch Line Quality Test: Reports the loss level, Echo Return Loss (ERL), and line quality for a specified trunk(s). A recommended setting is provided based on the test results. • Individual or Batch Distortion/Echo Test: Measures the non-linear distortion effects (for example, from clipping) of a specified LS trunk(s) for each candidate balance circuit setting.
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Desktop Devices Desktop Devices Mitel offers a broad range of desktop phones, wireless phones, phone accessories, conference units, and consoles to meet user needs — from basic service to advanced feature and display capabilities.
General Information Guide *Advanced Encryption Standard ** Audio coding: ITU-T Rec. G.722.1 Annex C, licensed from Polycom®. Applies to 5330, 5340 and 5360 IP Phones only *** 5360 IP Phone supports embedded Gigabit Powering Options 5304 5312 5324 5320 5330 5340 5360 Ethernet / AC Power Adapter Support (48 VDC LAN Power) Yes Yes Yes Yes Yes Yes Yes 802.3af Power over Ethernet Compliant Yes Yes Yes Yes Yes Yes Yes Power Consumption (Idle) 2.03W 2.43W 2.43W 3.20W 3.2W 3.2W 4.
Desktop Devices Backlight Off Capability No No No N/A No (Screen saver) (Screen saver) Chinese Character Support Yes Yes Yes Yes Yes Yes Function Keys 5304 5312 5324 Yes 5320 5330 5340 5360 Number of Programmable Feature/Line Appearance Keys 9 12 24 8 (Self-labelli ng) 24 (Self-labelli ng) 48 (Self-labelli ng) 48 (Self-labelli ng) Fixed Feature Keys 2 10 10 10 10 10 10 plus 9 quick launch icons on Gadget Sidebar Softkeys 0 0 3 3 3 6 6 Multi-line Yes Yes Yes
General Information Guide Program/ Superkey No (Definable) Yes Yes Yes (Via Menu Key) Yes (Via Menu Key) Yes (Via Menu Key) Yes (Via Menu Key) Desktop User Tool Yes Yes Yes Yes Yes Yes Yes Indicators 5304 5312 5324 5320 5330 5340 5360 Feature/Line Appearance LEDs 2 12 24 8 24 48 48 Message Waiting LED Orange Orange Orange Orange Orange Orange Orange Hold N/A Yes (Flashes Orange) Yes (Flashes Orange) Yes (Flashes Orange) Yes (Flashes Orange) Yes (Flashes Orange)
Desktop Devices Multicasting Capable Yes Yes Yes Yes Yes Yes Yes Amplified Receive >12 dB Yes Yes Yes Yes Yes Yes Yes Hearing Aid Yes Compatible (HAC) Handset Yes Yes Yes Yes Yes Yes Ring Warble / Pitch Adjust Yes Yes Yes Yes Yes Yes System Software Requirements No 5304 5312 5324 5320 5330 5340 5360 3300 ICP Release 9.0 (UR1) or later Release 9.0 (UR1) or later Release 9.0 (UR1) or later MCD Release 4.1 (SP1) or later 5330: Release 8.0 (UR3) or later Release 9.
General Information Guide 5304 IP Phone 5312 IP Phone 5324 IP Phone Figure 28: Display Phones Desktop Application Phones Mitel desktop application phones provide innovative features and applications. Users can access features quickly using programmable self-labeling keys. A large graphics display and an intuitive softkey interface provide easy-to-use applications such as PhoneBook and Call History.
Desktop Devices • 5340 IP Phone: provides 48 programmable multi-function keys and six intuitive call state sensitive softkeys. • 5360 IP Phone: provides 48 programmable multi-function keys and six call state sensitive intuitive softkeys on a large color touch-sensitive display. These phones provide a built-in HTML toolkit for desktop applications development (See “HTML Toolkit for Mitel 5320, 5330, 5340, and 5360 IP Phones” on page 73 for additional details).
General Information Guide 5320 IP Phone 5330 IP Phone 5340 IP Phone 5360 IP Phone Figure 29: Desktop Application Phones 86
Desktop Devices Mitel UC360™ Collaboration Point Mitel® UC360 Collaboration Point is an all-in-one multimedia collaboration appliance that provides multi-party audio and video conferencing, in-room presentation display, and remote collaboration for the personal office meeting space. Featuring a compact design and an easy-to-use touchscreen interface, the UC360 makes collaboration a natural part of every work day.
General Information Guide • Dropbox™ and Google® Docs • Audio conferences for up to four parties • High Definition video conferencing for up to four parties with an integrated conference bridge • Support for integration with Active Directory and LDAP • Ability to display Remote Presentations Mitel 5505 Guest IP Phone The Mitel 5505 Guest IP Phone meets the needs of Hospitality customers who are looking to deploy IP to guest rooms.
Desktop Devices • Message waiting indication via phone display • A Built-in Speakerphone • Support for multiple languages • Guest programmable options: Alarm clock, phonebook, customizable ringer volume, choice of ringer melodies, and language selection Figure 31: Mitel 5505 Guest IP Phone Mitel 5560 IPT The 5560 IPT is a dual display / dual handset, multi-line trading appliance.
General Information Guide Figure 32: 5560 IPT Wireless IP Phones The 3300 ICP supports the following wireless phones: 90 • SpectraLink 8020, 8030 Wireless Handsets: featuring a variety of functions, the SIP-enabled 8020/8030 phone is an ideal choice for vertical enterprises, such as Healthcare or Manufacturing, that run enterprise-grade 802.11b, g or wireless networks, that require durable handsets with basic call control capabilities.
Desktop Devices SpectraLink 8020 SpectraLink 8030 Mitel 5610 Mitel 5603 Mitel 5604 Mitel 5606 Figure 33: Wireless Phones 91
General Information Guide IP Phone Accessories The following table lists Mitel’s IP Phone accessories and identifies supported sets.
Desktop Devices Mitel 5310 IP Conference Unit The Mitel 5310 IP Conference Unit is a full duplex, high-quality, conference unit that uses acoustic beam-forming technology for superior performance. The 5310 IP Conference Unit connects to a 5324, 5330, 5340, or 5360 IP Phone to provide full conferencing and telephony functionality. This eliminates the need for an additional LAN port.
General Information Guide • Failover Mode: In Failover Mode the Line Interface Module line can only be used when the IP connection has failed (if the phone does not receive a response to ‘keep alive’ messages, the phone assumes the Ethernet link is down and automatically switches to analog mode). DECT Cordless Handset and Headset The DECT Cordless Handset and DECT Cordless Headset offer corridor mobility for Mitel 5330, 5340, and 5360 IP phone users.
Desktop Devices Mitel Bluetooth Module The Mitel Bluetooth Module is a new IP Peripheral which fits discretely into the back of the 5330, 5340 and 5360 IP Phones. The Bluetooth Module supports Mitel’s Bluetooth Handset and a vast number of third-party Bluetooth headsets from other manufacturers. The Bluetooth Module enables Mitel IP Phone users to integrate their commercially available Bluetooth headsets with their desk phones: they can enjoy handsfree freedom, similar to using their cell phones.
General Information Guide Mitel Gigabit Ethernet Stand The Gigabit Ethernet (GigE) Stand enables phones to operate in a 10/100/1000 Mbit/s Ethernet (GigE) LAN environment and allows unconstrained Gigabit Ethernet bandwidth from the network to desktops. The GigE Stand supports the IEEE 802.3af Power over Ethernet standard, eliminating the need for a separate power supply to power the IP phone. The GigE Stand attaches to the base of the IP phone and replaces the existing stand.
Desktop Devices provide basic status information. The unit connects to the LAN using an RJ-45 cable and is powered by a 24 VDC power adapter. Each IP Paging Unit supports one paging zone. Note: A third party remote paging amplifier (not included) connects to the paging unit and is powered separately. Figure 39: IP Paging Unit Mitel 5550 IP Console The Mitel® 5550 IP Console is an advanced PC-based console and administration application.
General Information Guide . Figure 40: 5550 IP Console Mitel 5540 IP Console The Mitel® 5540 IP Console is the ideal attendant solution for small and medium sized businesses. It can be used as an attendant console, a sub-attendant position for departments or workgroups, or as a back-up answering position.
Desktop Devices Multiple language support for global customers: English, French, Spanish, German, Italian, Dutch and Portuguese.
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Features Features Features of Mitel Communications Director The following table details MCD features and indicates which features are supported by Resiliency. N/A indicates that a feature is not specifically related to resiliency or a resilient device, but that it will function on a secondary controller in a resilient configuration. Feature Name: 911/Lockout Notification to ONS/CLASS Sets Description: Allows an ONS CLASS extension to be programmed for 911 notifications.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller ACD Agent Hot Desking Allows an agent to log into any ACD set and have the system apply the agent’s personal phone profile to that ACD set Yes ACD External Hot Desk Agents Mitel supports Dynamic Extensions for agents, extending ACD features to all IP, SIP, and external devices, and enabling External Hot Desk Agents (EHDAs) to be on 3rd party endpoints, such as cell phones, on analog phones, or a
Features Feature Name: Description: Support while the set is on the secondary controller ACD Silent Monitor Allows a supervisor to listen to an agent’s phone conversation, with or without the agent’s knowledge. The supervisor can monitor an individual agent or a group of agents (hunt group). This feature uses a conference circuit, providing the supervisor with a one-way audio path into the conversation.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Attendant Busy-Out (Station) Allows you to busy-out a specific station by using the attendant console N/A Attendant CAS Interface Centralized Attendant Service interface allows an MCD system to be a remote node for a CAS site. CAS is an attendant call-handling service provided at a central office switch for calls from both public and private networks.
Features Feature Name: Attendant Language Selection Description: Enables attendant to choose the language of operation for the attendant console. The 5550 IP Console supports the following languages: Support while the set is on the secondary controller Yes • English • French • EU Spanish (Europe) • LA Spanish (Latin America) • Dutch • Italian • German • PT Portuguese (Europe) • Romanian • Swedish • Polish.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Attendant System Login Requires the attendant to log on to the system to access certain programming functions from the attendant console N/A Attendant Tone Signaling Allows the attendant to send tones over the circuit once a call has been established Yes Attendant Trunk Group Busy Status Allows the attendant to display and/or print the busy status of the system trunk groups from the attendant
Features Support while the set is on the secondary controller Feature Name: Description: Basic Rate Interface A basic ISDN service that consists of two 64Kbps channels and one 16Kbps channel. Basic Rate Interface (BRI) is supported on the 3300 ICP by the Quad BRI module. N/A Broadcast Groups See Groups-Key System and Multicall. Yes Broker's Call Allows you to temporarily suspend a phone call while you originate a new one.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Call Duration Display Displays the call duration for incoming and outgoing calls, in one minute increments (starting at 0:00) Yes Call Forking Enables a call to be split or forked so that several locations can ring simultaneously.
Features Feature Name: Description: Support while the set is on the secondary controller Call Park Allows extension users and attendants to park calls and automatically initiate a page to announce the call to the requested party. Formerly, only the attendant could park calls (with no automatic paging) for extensions to retrieve. See also Group Park.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller CLASS (Customer Line Access Subscriber Services) Allows the system to receive Calling Line ID digits or CLASS name on CLASS sets N/A CLASS Station Side Software Support. Enables ONS CLASS sets using the CLASS protocol to receive caller line identification delivery (CLID) information N/A Class of Restriction Limits a station's access to specified numbers.
Features Feature Name: Description: Support while the set is on the secondary controller Conference Split Allows you to separate a 3-party conference so that two of the parties can speak privately, while the other is placed on Consultation Hold. Yes CPN Substitution Allows you to send a substitute directory number for the calling party's DID number to the network (rather than sending the actual DID). You can define CPN substitution for individual DID numbers or ranges of DID numbers.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Direct Inward Dialing (DID) Permits incoming calls on designated trunks to directly access predefined stations (or other answering points) on the system Yes Direct Inward System Access (DISA) Allows external callers to access the system by using a special trunk. The system sees the DISA trunk as a station with its own Class of Service and Class of Restriction.
Features Feature Name: Description: Support while the set is on the secondary controller DTMF Keypad Support Allows ONS/OPS extensions to use all 16 keys on a 4x4 DTMF keypad. The additional row of four keys (ABCD) is used to access features in the system N/A Dual PKM 48 Support The Programmable Key Module 48 (PKM48) provides 48 additional feature keys for phones. Each feature key has a Line Status Indicator that behaves the same way as those on a phone.
General Information Guide Support while the set is on the secondary controller Feature Name: Description: Forced Non-Verified Account Codes Customers such as law firms require ways of tracking calls for billing purposes and need the ability to enter a number (account code) as a record for a call. These numbers do not have to be "verified", as the number might only be valid for the duration of a case.
Features Feature Name: Description: Support while the set is on the secondary controller Hold on Hold Allows both parties of a two-party call to put the call on hold Yes Hot Desking Hot Desking allows a number of users to share one or more Hot Desk-enabled IP sets. To use a Hot Desk set, the user logs in using a Hot Desk DN and PIN. Once logged in, the user can: Yes • Receive incoming calls at the set • Place outgoing calls • Retrieve voice messages • Program and use feature keys.
General Information Guide Feature Name: Description: Integrated Directory Service The Integrated Directory Service (IDS) feature uses the Lightweight Directory Access Protocol (LDAP) to synchronize user and service data from your corporate directory server to the MCD platform. System Data Synchronization is then used to share the data among the administrative group. Note that in MCD Release 5.
Features Feature Name: Description: Support while the set is on the secondary controller LLDP-MED Link Layer Discovery Protocol-Media Endpoint Discovery (LLDP-MED) is an open standard extension of the LLDP core standard used by endpoint devices to discover each other on the same network link (segment).
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Location Based Time Zone Enables 3300 ICP administrators to manage set displays based on the time zone in which the sets are located, independent from the system time zone Maintenance The system provides extensive maintenance coverage periodically testing all types of peripheral hardware. Maintenance users may test individual circuits on demand.
Features Feature Name: Multi-Level Precedence and Preemption (MLPP) Description: Support while the set is on the secondary controller Supports emergency communications for the military as part of the Yes Defense Switched Network (DSN). MLPP allows authorized users to • specify a precedence level when they make a call • preempt calls that have a lower precedence level.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Networked Group Page Group Paging can be completed across a network or network cluster, allowing, for example, a set on system A to page a specific group on system B. Yes Network Selectable Music Source Each site can select their own music source or a networked source from the originating PBX.
Features Feature Name: Description: ONS Ports as Music Sources Allows a music source, either the system’s Music on Hold source, or an ACD alternate music source, to be an ONS port instead of a DMP module. The Alternative Recording Device (ARD) is an off-hook ONS port that connects to callers in a listen-only conference. The user decides what is supplied on the ONS port - silence, music, or endless loop recordings.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Priority Queuing Handles calls in order of priority. When waiting for calls to be completed internal or external callers are placed in a queue and assigned an access priority. N/A Privacy Release Call privacy between users who share line appearances in key systems groups is automatic.
Features Feature Name: Description: Support while the set is on the secondary controller Redial -Saved Number Allows you to save a number for future dialing. The number remains saved until a replacement number is saved Yes Release Allows you to release from an attempted connection to an external party without going on-hook. Release is useful when you encounter a busy or unavailable external party that you are attempting to add to a conference.
General Information Guide Feature Name: Description: Support while the set is on the secondary controller Ringing -Discriminating (Optional) Allows you to change the Discriminating Ringing patterns on ONS/OPS lines so that you hear internal ringing (1 second on and 3 seconds off) for both internal and external calls N/A Ringing Line Select Allows you to answer any ringing line by going off-hook. Yes Scheduler Allows you to schedule common events to run automatically.
Features Feature Name: Description: Support while the set is on the secondary controller Station-To-Station Dialing Allows you to dial any other station directly Yes Suite Service Allows you to group a number of phone lines through interconnected hotel/motel rooms, or suites, for the purposes of billing and sharing phone service. There are two kinds of suite services: No • Single suite services • Linked suite services.
General Information Guide Feature Name: Templates Description: Templates have been introduced to speed the configuration process and ensure that correct settings are applied throughout the enterprise. Common settings, such as the Class of Service and Device Type, can be saved in a template and applied to multiple users and devices.
Features Feature Name: Description: Support while the set is on the secondary controller Trunk Answer From Any Station (TAFAS) Allows you to answer any call that rings a night bell Yes Trunk Busy-Out Allows you to busy-out a specific trunk. When you perform a Trunk Busy-Out, the trunk is busied out if it is idle; if the trunk is in use, it is busied out as soon as it becomes idle. When you busy-out the trunk, it cannot be accessed.
General Information Guide Feature Name: Voice Mail Interfaces Description: Most voice processing systems work in conjunction with the system. The system provides the following voice processor interfaces: • Support while the set is on the secondary controller N/A Voice Mail - E&M Interface • Voice Mail - Digital E&M Interface • Voice Mail - Softkey support with Mitel’s NuPoint and Express Messenger™ • Voice Mail - ONS Interface.
Features Auto Attendant Features Feature Description Open and Closed Greeting A company greeting can be programmed to automatically change from open business hours to closed or after hours. Expire at a preset Time Greeting A Company Greeting can be programmed for use over holidays or shutdowns that automatically expires after a specified number of days. Alternate Greetings Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port.
General Information Guide Voice Mail Features Feature Description Personal Greetings/Name Each mailbox user can record subscriber name and a personal greeting. Message Prologue Informs subscribers when they access their mailbox how many new or saved messages they have (if any) Temporary Greeting Each subscriber can record a personal greeting set for a specific number of days (with automatic expiration). Password Protected Mailboxes Access to subscriber mailboxes requires a password.
Features Feature Description Forward Voice Mail to E-Mail This feature allows users to forward voice messages, including Record-a-Call messages, to an E-mail address. Users can choose to manually forward voice messages, or automatically forward all voice messages. Memo Subscribers have single-digit access to send a message to their own mailbox, for future reminders and memo-type messaging.
General Information Guide Feature Description Mailbox Types The following mailbox types are available: Extension - the auto-attendant transfers a caller to the mailbox’s associated extension. If the called party is busy or does not answer, the caller is prompted to leave a message in the mailbox. The extension mailbox may be linked to other mailboxes for transfer only (dual mailboxes). This permits the caller to transfer to other mailboxes in the same department.
Features Feature Description Distribution Lists A Distribution List allows mailbox subscribers to send messages to several people at one time. There are two types of distribution lists: personal lists and global lists. Personal lists are set up by individual subscribers for their own use. Global lists are for use by all subscribers and are set up using the VM Distribution Lists Form. Only the system administrator can set up or change the global lists. Up to 49 global lists (001-049) can be created.
General Information Guide Feature Description QSIG Call Forwarding and Diversion Incoming calls are diverted to another destination as defined by the user when the service is activated. This includes: • QSIG Call Forward Busy • QSIG Call Deflection • QSIG Call Forward No Reply • QSIG Call Forward Unconditional. QSIG Message Waiting Indication Users can set or cancel message waiting indications on the set of another party to indicate that they wish to be called back.
Features Standard Feature Mitel 3300 ISO 14136 CLIP/COLP Restriction (CLIR) X ISO 13864, 13868 Calling Name Identification Presentation (CNIP) X ISO 13864, 13868 Connected Name Identification Presentation (CONP) X ISO 13864, 13868 CNIP/CONP Restriction (CNIR) X ISO 13872, 13873 Call Forwarding Unconditional (CFU) X (note 1) ISO 13872, 13873 Call Forwarding Busy (CFB) X (note 1) ISO 13872, 13873 Call Forwarding No Reply (CFNR) X (note 1) ISO 13865, 13869 Call Transfer (CT) X (By jo
General Information Guide Feature Description Call-by-call Service With Call-by-Call Service, access channels do not have to be dedicated to specific services such as OUTWATS or 800 services. This enables the customer to reduce facilities and integrate dedicated and switched, inbound and outbound, voice and data traffic on a single facility. It also allows a business with calling peaks to dynamically allocate coverage across channels so that access lines are optimized.
Features Feature Description Tandem Trunking The system can transparently interconnect trunk circuits originating from one CO or PBX and terminating on another (tandem trunking), without attendant intervention. Trunk Select - Direct Allows you to access an outside trunk for the purposes of originating and receiving external calls. Because the trunk is assigned to a line appearance, you can access the trunk to make or answer calls without trunk access codes.
General Information Guide When a TLS set initiates a connection with an MCD, the TLS’s Server (unilateral) authentication method is used to authenticate the server (only the server’s security certificate is required). Phone and User Authentication Mitel implements phone authentication that requires a unique association of MAC addresses and IP and user-entered PIN registration numbers. Additionally, desktop software downloads are encrypted. Mitel also provides 802.1X authentication for desktops (Release 6.
Features system technicians, group administrators, and the desktop telephony users themselves. All of these integral management tools use Secure Socket Layer (SSL) security for data encryption. User access to the management tools is controlled by a login and password. Once a user logs into an MCD, the system displays a menu of the specific tools to which they have been granted access. Mitel also offers the Management Access Point to provide secure remote administration for VPN or dial-up access.
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Product Availability by Region Product Availability by Region North America This table indicates the availability of products in Canada and the United States.
General Information Guide North American Region (continued) Canada United States 5304 IP Phone Y Y 5312 IP Phone Y Y 5320 IP Phone Y Y 5324 IP Phone Y Y 5330 IP Phone Y Y 5340 IP Phone Y Y 5360 IP Phone Y Y 5606 and 5606 (Alarm) IP DECT Phones Y Y SUPERSET 4025 Y Y 5540 IP Console Y Y 5550 IP Console Y Y 5310 IP Conference Unit Y Y IP PKM (12 and 48 Button units) Y Y IP Paging Unit Y Y Line Interface Module Y Y Gigabit Ethernet Stand Y Y Cordless Module and
Product Availability by Region Asia Pacific Region (continued) Australia New Zealand China 3300 Wireless Y Y N Peripheral Cabinet Y Y Y SX-200 Bays N N N Contact Center Management Y Y N Interactive Contact Center Y Y N Contact Center Scheduling Y Y N Multimedia Contact Center Y Y N Visual Workflow Manager Y Y N Call Recording Y Y N Unified Communicator Y Y Y** Intelligent Directory Application Y Y Y Live Content Suite Y Y Y Applications * Note: The Unifie
General Information Guide Asia Pacific Region (continued) Australia New Zealand China 5304 IP Phone Y Y Y 5312 IP Phone Y Y Y 5320 IP Phone Y Y Y* 5324 IP Phone Y Y Y 5330 IP Phone Y Y Y 5340 IP Phone Y Y Y 5360 IP Phone Y Y Y* 5606 and 5606 (Alarm) IP DECT Phones Y Y Y SUPERSET 4025 Y Y N 5540 IP Console Y Y Y 5550 IP Console Y Y Y 5310 IP Conference Unit Y Y Y IP PKM (12 and 48 Button units) Y Y Y IP Paging Unit Y Y Y Line Interface Module Y Y
Product Availability by Region EMEA Region (continued) UK Spain Portugal Netherlands Italy Germany France UAE South Africa 3300 ICP Components Y Y Y Y Y Y Y Y Y 3300 Voice Mail Y Y Y Y Y Y Y Y Y 3300 Wireless Y Y Y Y Y Y Y Y Y Peripheral Cabinet Y N N Y Y Y N Y Y SX-200 Bay N N N N N N N N N OPS Manager* Y Y Y Y Y Y Y Y Y Contact Center Management Y N N Y Y N N N N Interactive Contact Center Y N N N N N N N N Contact Center
General Information Guide EMEA Region (continued) UK Spain Portugal Netherlands Italy Germany France UAE South Africa Phones 5304 IP Phone Y Y Y Y Y Y Y Y Y 5312 IP Phone Y Y Y Y Y Y Y Y Y 5320 IP Phone Y Y Y Y Y Y Y Y Y 5324 IP Phone Y Y Y Y Y Y Y Y Y 5330 IP Phone Y Y Y Y Y Y Y Y Y 5340 IP Phone Y Y Y Y Y Y Y Y Y 5360 IP Phone Y Y Y Y Y Y Y Y Y 5606 and 5606 (Alarm) IP DECT Phones Y Y Y Y Y Y Y Y Y SUPERSET 4025 Y N N
Product Availability by Region Latin America This table is a list of products available in Latin America. These products may not have completed regulatory approvals.
General Information Guide Latin America (continued) Argentina Brazil Chile Mexico 5304 IP Phone Y Y Y Y 5312 IP Phone Y Y Y Y 5320 IP Phone Y N Y Y 5324 IP Phone Y Y Y Y 5330 IP Phone Y Y Y Y 5340 IP Phone Y Y Y Y 5360 IP Phone Y N Y Y 5606 and 5606 (Alarm) IP DECT Phones Y Y Y Y SUPERSET 4025 Y Y Y Y 5540 IP Console Y Y Y Y 5550 IP Console Y Y Y Y 5310 IP Conference Unit Y Y Y Y IP PKM (12 and 48 Button units) Y Y Y Y IP Paging Unit Y
NUMERICS 3300 ICP overview 3 reliability 5 security 137 site configurations 3 supported features 101 switching techniques 9 5300 Intelligent Directory Application 55 5304 IP Phone 83 5310 IP Conference Unit 93 5312 IP Phone 83 5320 IP Phone 84 5324 IP Phone 84 5330 IP Phone 84 5340 IP Phone 85 5360 IP Phone 85 5540 IP Console 98 5550 IP Console 97 5560 IPT 89 5602 IP DECT Phone 90 5606 IP DECT Phone 90 Mitel Border Gateway 60 MLPP 32 Mobility 59 Networked Voice Mail 20 overview 51 site support 5 Unified Co
analog support 44 AX 39 common physical features 36 CX II and CXi II 36 MXe II 41 Copper Interface Module 44 Cordless Module and Accessories 94 Customer Emergency Services ID 31 CX II/CXi II Controller figures of 38 CX II/CXi II Controllers 36 CX/CXi Controller supported modules 37 D DECT 64 IP 90 Defense Switched Network 32 Desktop application phones 84 devices 79 Tool 21 Developer support 72 Devices for desktop 79 overview 6 Digital Signal Processor Modules 43 Digital trunk support 46 Display phones 83 D
IP-DECT 64 IP-DECT Wireless Solution 64 L Latin America, product availability 147 Line Interface Module 93 Measure Tool 76 Quality Test 77 LMT 76 Login and Logout Audit Logs 22 Logs 22 M MAC addresses 138 Maintenance alarms 25 logs 22 tools 76 Malicious Call Trace 14 Management security interface 138 MAS 51 MCD Software Installer 76 Messaging applications 72 MiAUDIO 72 Migration 7, 9 MiSN Universal SDK Development Kit 72 MiSolutions Network (MiSN) Developers Program 72 MiTAI 72 Mitel 5560 IPT 89 Applicati
wireless IP 90 Physical System Features 35 PIN registration numbers 138 Point-to-multi point topology 12 Portable Parts 64 Preemption, definition 32 PRI, supported phone features 135 Processors 43 Product availability Asia Pacific 142 by region 141 EMEA Region 144 Latin America 147 Programmable Key Modules 92 Protocols for Dual T1/E1 Framer 46 industry standard 5 STP/RSTP 17 PROTOS test suite 139 PSAP 31 Public Safety Answering Point 31 Q Quad Basic Rate Interface Framer MMC 47 Digital Signal Processor Mod
Group Administration 21 HTML Toolkit 73 IP Phone Analyzer 26, 33 LMT 76 maintenance 76 MCD Software Installer 76 Mitel Integrated Configuration Wizard 76 overview 6 System Administration 22 Tools, Desktop 21 Topologies point-to-multi point 12 Trunk Category 77 Trunks digital support 46 SIP 13 Turret phone 89 U UC Advanced 55 Express 54 UC360 Collaboration Point 87 Unified Communications 51 Unified Communicator Advanced 55 Express 54 Unified Communicator Mobile 61 Units and modules, for trunk support 46 Us
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