MiVOICE BUSINESS AND 5000 COMMUNICATIONS PLATFORMS IP-DECT SYSTEM (GLOBAL) MITEL 5604 WIRELESS HANDSET USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Elements of the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Dial a Number from the Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Call Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Config Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Alarm with Location Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Alarm with Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Automatic Call after Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Sent Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Profiles Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Contacts Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Call a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Attach the Swivel-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Attach Cover for No Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your Phone About Your Phone Note: Mitel® Communications Director (MCD) product name has been changed to MiVoice Business for release 7.0 and up. This guide contains feature descriptions for both the Mitel 5000 CP and the MiVoice Business. • “Call Handling for MiVoice Business” on page 25 and “Advanced Features for MiVoice Business” on page 29. • “Call Handling for the Mitel 5000 CP” on page 32 and “Advanced Features for the 5000 CP” on page 35.
Mitel 5604 Wireless Handset User Guide The 5604 Standard DECT Handset can be upgraded with the Services, Personal Alarm, and/or DECT Location licences. Figure 1: Caution: The Handset/Headset must be fully charged before starting regular use.
About Your Phone Elements of the Handset 1 Top/Alarm button This button can be used as a short cut to functions; long or double press modes. In the 5604 Personal Alarm license, the button is used as a push button alarm only. 2 LED Indicates incoming call, messaging, low battery, and charging. 3 Earpiece speaker 4 Headset connector The headset connector is for connecting a headset. The connector is protected against dust by using the headset connector cover.
Mitel 5604 Wireless Handset User Guide Features and Functions IMPORTANT: The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the Loudspeaker function. It is on the back side of the handset. Microphone The microphone is placed on the front bottom side of the handset.
About Your Phone Chargers Desktop Charger Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize parameters. The handset is fully operational while placed in the charger. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. For more information, see the 5603/5604/5607 Programmer Installation and Maintenance Guide.
Mitel 5604 Wireless Handset User Guide If configured, any one of up to five predefined emergency numbers can be called, even if the handset or keypad has been locked. Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date.
About Your Phone Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and should be avoided. Environmental Requirements DECT Handset • Only use the handset in temperatures between 0o C to +40o C (32o F to 104o F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound pressure from a handset's earpiece or headset may cause permanently hearing loss.
Mitel 5604 Wireless Handset User Guide Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user.
About Your Phone “Sound off” icon appears when the Sound off key or Mute button is pressed The Silent ("Volume 0") icon is displayed when the volume has been set to Silent. "Microphone off" icon indicates a silenced microphone. It appears after a long press on the Sound off key, Mute button during a call. During a PTT call, the microphone is silenced when the PTT button is released “Loudspeaking” icon appears in the soft key bar during a call. Pressing this icon turns on the loudspeaker.
Mitel 5604 Wireless Handset User Guide “Headset” icon indicates that a corded headset is connected to the handset “Outgoing call” icon is added to all outgoing calls in the call list “Incoming call” icon is added to all answered calls in the call list "Push to talk" icon is added to all incoming, outgoing, missed and answered PTT calls in the call list/missed calls Note: The icon is added when a PTT invitation is managed as a call (that is PTT Voice Style) only “Missed call” icon is added to all missed cal
About Your Phone Keys and Buttons Off-hook Key This key is used to answer calls, to pre-dial numbers and as a short cut to the Call list. One short press in standby mode opens the call list. On-hook and On/Off Keys This key is used to disconnect calls and return to the main screen. A long press in standby mode switches the handset on/off. Navigation/Confirmation Key Use this key to step in the menu and when working in text mode. , , , and are used for stepping left/right and up/down in the menu.
Mitel 5604 Wireless Handset User Guide In standby mode, the Soft keys can be used for specific functions defined by the user of the handset. Hot Keys Any key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand by mode provides a short cut to the Call contact list. The list is in alphabetic order. Which key you press depends on where the contact appears in the list.
About Your Phone Alphanumeric Keys Figure 5: Available Characters Note: Depending on the selected menu language, other characters can be available. This means that the character order can differ from the table above. In Standby Mode, and Number Input Mode • A short press on a key enables you to enter the digits “0” - “9” and the characters * and #. • You enter a pause in the number input mode by a long press on the # key. A pause is indicated by a "P" in the display.
Mitel 5604 Wireless Handset User Guide Headset If you will use your handset frequently, we recommended you use a headset so you have both hands free. The headset comes in three versions; microphone integrated in the cable, microphone on a boom and hearing protection. In order to achieve optimal audio quality with your headset we recommend you select the corresponding headset profile.
Customizing Your Phone Customizing Your Phone Switch the Handset On/Off Note: If a handset restriction is enabled, it might not be possible to switch off the handset. See the Mitel 5604 Wireless Handset Configuration Guide. When the handset is switched off: 1. Press and hold the On-hook key . When pressing the On-hook key, the handset vibrates and the display lights up. 2. A dialog window "Switch on?" appears. 3. Press "Yes" to confirm.
Mitel 5604 Wireless Handset User Guide You are logged in and will you will see your extension number in the idle display. Note: If the IP-DECT system supports Hot Desking and the feature is enabled in the handset via PDM/Device Manager, the handset’s call list will also be downloaded to the handset. Calls made by the same person with other devices over the same IP-DECT system will be listed. Log off a Handset 1. Press and hold . 2. When the "Logout?" window appears, press "Yes".
Customizing Your Phone Lock/Unlock the Keypad during a Call To prevent accidentally pressing keys you can lock keys during a call. This is useful when wearing a a headset and a handset attached to a pocket or belt. Lock the Keypad 1. Press . 2. Press "Lock". Unlock the Keypad 1. Press 2. Press "Yes". Note: You can press the volume buttons and the mute button during the call. If the 5604 Personal Alarm license is used it is also possible to press the alarm button.
Mitel 5604 Wireless Handset User Guide Using the Loudspeaking Function There are several options to activate the loudspeaking function: • Press a Navigation key, Hot key or Soft key defined as short cut to a Phone call function. When pressing the key, a predefined number is called, see “Short Cuts Menu” on page 71.
Making and Answering Calls Making and Answering Calls Call List 1. Press "Menu", 2. Select "Calls" 3. Select "Call list". 4. Select a number. 5. Press or the "Call" soft key to dial. The number can be edited before the call is dialed. Press "More" and select "Edit number". The 25 last received, dialed or missed calls are stored in a call list. See “Calls” on page 29. . Make a Call Pre-Dial Enter the number and press to get the line. The number is shown on the display while dialing.
Mitel 5604 Wireless Handset User Guide Dial a Number from the Call List 1. Press . 2. Select a number and press or the "Call" soft key to dial. The number can be edited before the call starts. 3. Press "More". 4. Select "Edit number". Dial the Sender of a Message You can call the sender of a message stored in the message list, from the Messaging menu. 1. Open the menu by pressing the confirmation button, or the soft key "Menu". 2. Select "Messaging". 3. Select "Inbox". 4.
Making and Answering Calls Dial a Number from the Company Phonebook 1. Press "Menu". 2. Select "Contacts". 3. Select "Call contact". 4. The local and company phonebook appears in the same list but the company names are indicated by a “Locked entry” icon in front of the name. Select a contact from the list or search for the name/number by entering characters in the "Search" field. 5. Press the "Call" or the Off-hook soft key to make the call.
Mitel 5604 Wireless Handset User Guide During a Call Note: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (PDM). See Mitel 5604 Wireless Handset Configuration Guide, and Portable Device Manager (PDM) Installation and Operation Guide. If the handset is configured via PDM/Device Manager, it is possible to call a predefined emergency number while the handset/keypad is locked.
Making and Answering Calls The icon indicates a silenced microphone. This means that the other part in an ongoing call cannot hear you. To turn the microphone back on: 1. Press "More". 2. Select "Microphone on". 3. Press "Select". It also possible to turn the microphone off/on by a long press on . Lock/Unlock the Keypad during a Call To prevent accidentally pressing keys, you can lock the keys during a call. This can be useful when a headset is used and the handset is attached to a pocket or belt.
Mitel 5604 Wireless Handset User Guide 24 3. Click the soft key "Send". The calling party number is displayed in the handset display. 4. Click the soft key "Send". A "Message sent" confirmation is displayed and the message is sent to the caller.
Call Handling for MiVoice Business Call Handling for MiVoice Business Tip: These feature descriptions apply to the use of the 5604 Wireless Handset on MiVoice Business. For information on the Call Handling features on the Mitel 5000, see “Call Handling for the Mitel 5000 CP” on page 32. During a call you may need to use features, such as Hold, Transfer, Conference, Call Swap, Callback, and Call Park. You access these features during a call by pressing the "More" soft key.
Mitel 5604 Wireless Handset User Guide You can also use these features by pressing the "R" key on the handset during a call. The following table lists the In-Call menu features and associated feature access code methods. In-Call Menu under More Associated Feature Access Code Contacts Microphone off New Call R Hold/Retrieve R Release R4 Call Swap R2 Join RR + *80 Call Back 5 Answer Call Waiting R2 Call Park RR + *7# Hold 1. Press the "More" soft key. 2.
Call Handling for MiVoice Business Conference To conference in another party while on a call: 1. Press "More" 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. Wait for an answer. 5. Press "More". 6. Select "Join".
Mitel 5604 Wireless Handset User Guide Callback Callback lets you request that the system notify you when a busy extension becomes available. To request a callback when a number/extension is busy: 1. Press "More". 2. Select "Call Back". 3. Press "Select" 4. Press "On-hook" and wait for the handset alert. 5. Press "Off-hook" to answer the call. Your extension will ring when the called extension becomes free and automatically dial the extension back.
Advanced Features for MiVoice Business Advanced Features for MiVoice Business Tip: These feature descriptions apply to the use of the 5604 Wireless Handset on MiVoice Business. For information on the Advanced features on the Mitel 5000, see “Advanced Features for the 5000 CP” on page 35.
Mitel 5604 Wireless Handset User Guide • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page To access the Call Services menu: • Press "More". Call Forward To set Call Forwarding: 1. Press "More". 2. Select "Call Forward". 3. Enter the extension number to which you will forward your calls. 4. Press "Call". 5. Listen for a confirmation tone and then hang up. To cancel call forwarding: 1.
Advanced Features for MiVoice Business To deactivate Do Not Disturb: 1. Press "More". 2. Select "Do Not Dist. Cancel". 3. When you hear a re-order tone, press to hang up. Do Not Disturb is deactivated. IMPORTANT: Do not select an option from the active call menu during any of the Paging features.The options are not applicable and your call will be terminated if selected. Direct Page Direct Paging allows you to page a party through the party’s hands free speaker. 1. Press "More". 2.
Mitel 5604 Wireless Handset User Guide Call Handling for the Mitel 5000 CP Tip: These feature descriptions apply to the use of the 5604 Wireless Handset on the Mitel 5000 CP Release 6.0 and higher. During a call you may need to use features, such as Hold, Transfer, Conference, and Call Swap. You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicted in the following image.
Call Handling for the Mitel 5000 CP You can also use these features by pressing the "R" key on the handset during a call. The following table lists the In-Call menu features and associated feature access code methods. In-Call Menu under More Associated Feature Access Code Contacts Microphone off Hold R New Call R Release R4 Join RR + (5) Answer Call Waiting R2 Call Swap R2 Switch R2 End Call R1 Hold 1. Press the "More" soft key. 2. Select "Hold/Retrieve" to put the call on hold.
Mitel 5604 Wireless Handset User Guide Conference To conference in another party while on a call: 1. Press "More" 2. Select "New Call" to put the current call on hold. 3. Dial the number of the third party. 4. Press "Call". 5. Wait for an answer. 6. Press "More". 7. Select "Join". Answer Call Waiting If a second caller calls during a phone call, the handset will beep and display the text "Internal call" for internal callers and "External call" for external callers.
Advanced Features for the 5000 CP Advanced Features for the 5000 CP Tip: These feature descriptions apply to the use of the 5604 Wireless Handset on the Mitel 5000 CP Release 6.0 and higher. Calls Figure 9: Calls Menu * Visible if the 5000 CP menu template has been installed on the 5604 Wireless Handset. The default menus reflect the features that operate with MiVoice Business. It may be necessary to re-program the feature access codes to match the codes used on the 5000 CP.
Mitel 5604 Wireless Handset User Guide • Reverse Transfer To access the Call Services menu: • Press "More". Call Operator To call your switchboard operator: • Press "More".
Messaging Messaging Message List The thirty last received messages are stored in a list. The message list is located in the Messaging menu "Inbox". Time and date information is included in the message. Receive a Message Incoming Message for 5604 Services License When a text message is received, the LED starts flashing and the message alert signal sounds. The “New message“ icon, and the content of the received message are automatically displayed.
Mitel 5604 Wireless Handset User Guide Reply to a Message 1. Press “Reply”. 2. Enter message. 3. Press "Send". 4. if required, edit the number. 5. Press "Send". Delete a Message(s) 1. Select "Inbox". 2. Select a message to delete. 3. Press "More". 4. Select "Delete" 5. Press "Yes" to confirm. Forward a Message 1. Select "Inbox" 2. Select a message. 3. Press "View". 4. Press "More". 5. Select "Forward" 6. If required, write additional text. 7.
Messaging 4. Select a number in the list. 5. Press "Call". Save a Number 1. Select "Inbox". 2. Select a message. 3. Select "View". 4. Press "More". 5. Select "Save number". 6. Select "Work number", "Mobile number", or "Other number". 7. Add a name and press "OK". 8. Press "Save". The number will be added to the contact list. Write and Send a Message A message can be constructed from scratch, or from a predefined template that can be used as it is or edited.
Mitel 5604 Wireless Handset User Guide Note: The "More" key is not displayed if no message templates have been defined. 4. Press "Send". 5. Enter the call number. 6. Press "Send" to send the message. Unsent Messages 1. Select in the menu. 2. Select "Unsent" to view the list. 3. Select message to edit/send. 4. Select "Edit", edit text and/or just select "Send". Delete/Delete All 1. Select in the menu. 2. Select "Unsent" 3. Select message in the list. 4. Select "More". 5.
Messaging 7. Select "Send". Delete Message 1. Select in the menu. 2. Select "Sent" to view the list. 3. Select message in the list 4. Press "View". 5. Select "Delete". 6. Select "Yes" to delete the message. Delete/Delete All 1. Select in the menu. 2. Select "Sent" to view the list. 3. Select "More". 4. Select "Delete" or "Delete all". 5. Select "Yes" if the message(s) shall be deleted.
Mitel 5604 Wireless Handset User Guide Receive a Message with Request for Answer In the status bar, a message with request for answer is indicated the same way as an ordinary message, see “Receive a Message” on page 37. In the message list, the message with request for answer is indicated by the icon. Accept/Reject a Message Press the soft key “Accept” or “Reject”. When an acknowledged message has been replied to, the icon is shown in the message list.
Messaging New messages Prio 7 14:04 Prio 4 14:03 Prio 1 14:02 Prio 9 14:01 Prio 9 14:01 Prio 8 13:59 Me ss Prio 7 14:04 Prio 4 14:03 Prio 2 13:59 Current Mess ag ue Prio 2 13:59 Current Mess Prio 1 14:02 010 eq ue Prio 4 13:58 Figure 10: Message Queuing and Priority Message Priority and Call Priority Note: This feature requires settings in the PDM/Device Manager. See the Mitel 5604 Wireless Handset Configuration Guide.
Mitel 5604 Wireless Handset User Guide Message Indication Repetition By default, when a new message is received/displayed, the LED starts flashing green once and the message alert signal sounds. It is possible to configure the handset to repeat the alert signal for an unread message every 7th second as long it is displayed. See the Mitel 5604 Wireless Handset Configuration Guide for message settings.
Messaging Figure 11: Interactive Message Mobile data from the handset can instruct the application to send the interactive message. See “Mobile Data” on page 49. You can then select an action from the list, such as sending a message back to the application and/or dialing a specific number.
Mitel 5604 Wireless Handset User Guide Colored Messaging Note: This is a system dependent feature for the 5604 Services license only. You can send colored messages to handsets. The application sending the message determines the color of the message. Colored messaging is useful for categorizing messages. In figure 12, there are two colored messages—a new message, and a read message—in the message inbox (left in the figure). The messages are indicated by a gradient color bar behind the envelopes.
Messaging • Redisplay the message and continue the call to further review and discuss the message. See Redisplay the Message and Continue with the Call on page 47. • Redisplay the message and terminate the call. See Redisplay the Message and Terminate the Call on page 47. Calling a Different Party To call another party to read and review a received text message, perform the following steps: 1. Open the message and press the "More" soft key. 2.
Mitel 5604 Wireless Handset User Guide How to use the PDM/Device Manager to create store predefined messages the handset is described in the Message Templates section of the Mitel 5604 Wireless Handset Configuration Guide. Before a message is sent, the user may edit, add, or remove text from the message. For example, the message "I am in a meeting" could be appended with " - please call back after 1500".
Messaging Mobile Data Note: This is a system dependent feature for the 5604 Services license only. Send Mobile Data You can send user entered data from the handset by pressing a pre-programmed hot key or soft key, or selecting a service. Mobile data can be used for actions such as opening a door, or starting or stopping a machine. The data can either be predefined, or entered after the hot key/soft key is pressed or service is selected.
Mitel 5604 Wireless Handset User Guide Procedure Call When configuring the functions Call services, In Call menu, Contacts, or a shortcut/service to the Phone call function, the data added in these functions is static. When entering the data for the function to be used, it is possible to add a variable/character U that allows the user to enter additional numerical characters before calling the number/sending the data to a system. See the following example for more information.
Messaging Voice Mail Note: This feature is available only if configured in the system. Receive a Voice Mail When receiving a voice mail, the content of the voice mail notification appears automatically on the screen, and is also indicated by the “Voice mail message” icon in the status bar. If the content of the notification appears, press “Call” to dial the voice mail. If “Close” is selected, you can dial the voice mail by a long press on digit key “1” in standby mode or from the Inbox menu.
Mitel 5604 Wireless Handset User Guide Alarm Operation Note: The following system dependent features apply to the 5604 Personal Alarm license only. See the Mitel 5604 Wireless Handset Configuration Guide. Push-button Alarm You press the red alarm button twice within two seconds to activate the alarm. By default the text “Personal Alarm” appears. The alarm is sent to the alarm centre that distributes it further. After that the handset returns to stand-by mode.
Alarm Operation • A precise location given by the DECT location devices (see the Mitel 5604 Wireless Handset Configuration Guide). Alarm with Data You must manually define and store the data. To use the function, one soft/hot key/Navigation key in the handset must be defined as a shortcut to the menu “Edit alarm data". See “Short Cuts Menu” on page 71. The stored data is added to all types of alarm at transmission.
Mitel 5604 Wireless Handset User Guide Menu Tree Customizing the Menu Tree You can customize the menu tree, hiding any functions that you do not use. The functions to be hidden are defined in the PDM. See the Mitel 5604 Wireless Handset Configuration Guide.
Menu Tree Contacts * System dependent 55
Mitel 5604 Wireless Handset User Guide Profile This profile does not contain all of the applicable settings.
Menu Tree Messaging * Visible if the number consists of a minimum of 3 digits Services 57
Mitel 5604 Wireless Handset User Guide Short cuts * Visible if defined in the PDM 58
Menu Tree Connections You cannot unsubscribe a protected system using the System menu: use the Admin menu or the DECT system.
Mitel 5604 Wireless Handset User Guide Settings 60
Menu Tree In Call You access the In Call menu during a call by pressing the "More" soft key. If the handset is configured via PDM/WSM, you can access a particular function in the In call menu directly by pressing the right soft key. The In call function can be used in combination with the Procedure call function, see “Procedure Call” on page 50. See “Call Handling for the Mitel 5000 CP” on page 32 for an illustration of the In Call menu.
Mitel 5604 Wireless Handset User Guide Navigate the Menu Figure 13: Main Menu (1) Messaging (2) Short cuts (3) Settings (4) Contacts (5) Profiles (6) Services (7) Connections (8) Calls Connections Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key.
Navigate the Menu • The IP-DECT system is configured for Easy Registration; see the Mitel IP-DECT Base Station Installation and Operation Guide. • The handset’s extension number and IPEI are registered in the IP-DECT system, see the corresponding manual for the IP-DECT system. • The handset is not subscribed to any systems. • The handset software is version 4.0.x or greater. 1. If needed, switch off the handset by pressing 2. Switch on the handset by pressing 3.
Mitel 5604 Wireless Handset User Guide 3. Select "System". 4. Select "Subscribe". 5. Press "Next". 6. Enter a System name (optional). If no system name is entered, the default name, such as System A or System B, will be used, depending on system name availability. 7. Press "Next". 8. Enter the PARK code (max. 31 digits). The PARK code may not be required if there is no alien DECT system within the coverage area. 9. Enter an AC code. The AC code length must be between 1 - 8 digits. 10.
Navigate the Menu Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. You can edit this list and can set the systems in priority by moving them up or down in the list. Note: This is used in combination with system set to be "Automatic", see “Change System” on page 62. 1. Select "Priority". 2. Select "Up" or "Down" to change the priority. 3. Select "Back" to save the priority.
Mitel 5604 Wireless Handset User Guide Mute Handset While Charging When you place the handset in the charger it can be muted while it is charging. When it is removed from the charger it will switch on the sound again. 1. Select “In charger”. 2. Select “Sound off”. Loudspeaking (Handsfree) While Charging 1. Select “In charger”. 2. Select "Loudspeaking". Log Off Handset While Charging Note: This feature is license dependent and applicable in IP-DECT systems only.
Navigate the Menu 1. Select “In charger”. 2. Select “Message Absence”. Deactivate the Charging Mode 1. Select “In charger”. 2. Select “No action”. 3. Press "Select" to save the setting. Calls Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key. Call List The 25 last received, dialed or missed calls are stored in a call list.
Mitel 5604 Wireless Handset User Guide Save a Number 1. Press the "More" soft key. 2. Select "Save number". Send a Message 1. Press the "More" soft key. 2. Select "Send message". Delete an Entry from the Call List 1. Press the "More" soft key. 2. Select an entry to delete. 3. Select "Delete". 4. Select "Yes" to delete the entry from the list. Delete all Entries from the Call List 1. Press the "More" soft key. 2. Select "Delete all". 3.
Navigate the Menu Push to Talk The Push-to-Talk (PTT) function enables a pre-defined group of mobile staff to participate in a call whereby they all listen to the group's call activity, typically in loudspeaker (Handsfree) mode. Participants press and hold a button in order to speak. For PTT to function, the PTT-capable handsets in the PTT group must be configured on the Wireless Messaging Services (WSM) Gateway.
Mitel 5604 Wireless Handset User Guide Reject a PTT Invitation - Voice Style Press to reject the PTT invitation. The handset will return to the previously shown screen. See also“Re-join a PTT Group” on page 70. PTT Message Style (System/Application Initiated) This mode is typically used in conjunction with an application that triggers the PTT call based on a alarm or communication escalation. Note: This method requires an additional Alarm Management Server (AMS) module.
Navigate the Menu Call a PTT Group Note: PTT group(s) must be defined in the PDM and Messaging Group(s) in WSM to be able to use this function. See the Mitel 5604 Wireless Handset Configuration Guide, and the WSM Installation and Operation Guide. When calling a PTT group, the members in the defined PTT group will receive a PTT invitation as an incoming call (PTT Voice Style). 1. Press "Menu". 2. Select "Calls". 3. Select "PTT groups"1. 4. Select a PTT group. 5. Press "Call", or the Off-hook key.
Mitel 5604 Wireless Handset User Guide 15. Press "Back". 16. Press "Save". Define a Hot Key 1. Select "Hot keys". 2. Select "0", "2" to "9". 3. Select "Function". 4. Press "Select". 5. Select a function from list. 6. Press "Back". 7. Select "Value" (applies only to some functions). 8. Press "Select". 9. Enter a value (for example, enter a handset number). 10. Press "Back". 11. Select "Control question". 12. Press "Select" 13. Press "Save". Define a Navigation Key 1.
Navigate the Menu Define the Multifunction or Alarm1 Button The Multi-function button can be defined with two different functions: a long press activates one function, and a double press activates another function. 1. Select "Multi-function button"/"Alarm button1". 2. Select "Long press", or "Multi press". 3. Select "Function". 4. Press "Select". 5. Select a function from list. 6. Press "Back". 7. Select "Value" (applies only to some functions). 8. Press "Select". 9.
Mitel 5604 Wireless Handset User Guide Edit a Service 1. Select a service by using the 2. Press "More" 3. Select "Edit". 4. Edit the service parameters. 5. Press "Back". and on the navigation key. and on the navigation key. Delete a Service 1. Select a service by using the 2. Press "More". 3. Mark "Delete" by using 4. Press "Select". 5. Press "Yes" to delete the service. 6. Press "Back". on the navigation key. Messaging 1.
Navigate the Menu Forward a Message 1. Select "More". 2. Select "Forward". 3. Enter additional text if required. 4. Select "Send" 5. Enter number. 6. Select "Send" to forward the message. Call a Sender 1. Select "View". 2. Select "More". 3. Select "Call Sender". Call a Number in Text 1. Select "View". 2. Select "More". 3. Select "Call (No. in text)"1. 4. Select a number from the list. 5. Select "Call" Save a Number 1. Select "View". 2. Select "More". 3.
Mitel 5604 Wireless Handset User Guide Unsent Messages 1. Select "Unsent" to view the list. 2. Select message to edit/send. 3. Select "Edit", edit text and/or just select "Send". Delete/Delete All 1. Select "More". 2. Select "Delete" or "Delete all". 3. Select "Yes" if the unsent message shall be deleted. Sent Messages 1. Select "Sent" to view the list. 2. Select "View". Forward a Message 1. Enter additional text if required. 2.
Navigate the Menu Profiles Menu You can set up your own profiles for incoming calls, message alerts, vibrating alerts and key sounds. This can be useful when there are many users on the same handset and they want different sound profiles. It can also be used for temporarily settings, for example to silence the ring tone for incoming calls while in a meeting. You can readily switch between different profiles. 1.
Mitel 5604 Wireless Handset User Guide Delete a Profile 1. Select a profile from list. 2. Press "More". 3. Select "Delete" from the list. 4. Press "Delete". 5. Press "Yes" to confirm. Edit a Profile 78 1. Select a profile from list. 2. Press "More". 3. Select "Edit" from the menu. 4. Select the information to be edited. 5. Press "Edit". 6. Perform any of the following options: • Edit a setting by marking it and then press "Edit".
Navigate the Menu Contacts Menu The handset has a local phonebook with 250 entries: you can add, delete, or edit names and numbers. The phonebook lists all names in alphabetical order. three numbers can be added for each contact: work number, mobile number, and other number. In addition, you can download a company phonebook to the handset via the PDM/WSM. See “Software Upgrade and Additional Features” on page 91. You cannot edit or delete the company phonebook names and numbers.
Mitel 5604 Wireless Handset User Guide 10. Press "Back". Different ring signals can be set to distinguish between contacts. Add from the Call List 1. Select "From call list". 2. Select a number. 3. Press "Add". 4. Select a number type. 5. Press "Select". 6. Press "Add", and enter name for the contact. 7. Press "OK". 8. Press "Save". Edit a Contact 1. Select "Edit contact". 2. Select a contact. 3. Press "Edit" twice. 4. Enter a new name/number. 5. Press "OK". 6. Press "Save".
Navigate the Menu Central Phonebook In the Central Phonebook it is possible to search by name or number. When the search result is ready you can view contact information, add the number to new contact, or send a message by selecting the "More" soft key. You can also call the number by selecting the "Call" soft key. • Select "Central phonebook". Search by Name 1. Select Search by name. 2. Enter a first name and/or a last name. 3. Select "Search". The search result appears. Search by Number 1.
Mitel 5604 Wireless Handset User Guide Settings Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu. See “Settings Menu” on page 82. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts. 2. Select “Volume”. 3. Step with 4. Press "Back" to save the setting. to increase the volume and with to decrease it.
Navigate the Menu Turn the Vibrator On/Off If the vibrator is activated, it will vibrate at incoming call and message. In addition, it is possible to activate the vibrator when receiving a message during a call. See the Mitel 5604 Wireless Handset Configuration Manual. 1. Select "Sound & Alerts. 2. Select “Vibrator alert”. 3. Select “On”, “On if silent” (that is, the vibrator is on when the handset is muted), or “Off”. 4. Press "Back".
Mitel 5604 Wireless Handset User Guide Keypad Lock Settings The handset keypad can be locked to minimize the risk of accidentally pressing keys or buttons while the handset is not in use. When Automatic key lock is set to "On", the keypad is automatically locked if the handset is out of use for a specified time. The length of time is set by the "Auto lock time" parameter. The shortest time that can be set before the key lock is applied is 5 seconds and the longest time is 3 minutes.
Navigate the Menu Phone Lock Settings The handset can be protected for unauthorized use by activating the phone lock. The phone lock may be set to: • "On": The handset is automatically locked if not used for the specified automatic lock time or when it is first turned on. • "On in charger": The handset is locked immediately when placed in the charger. When removed from the charger and unlocked by the PIN, the handset remains unlocked • "Off": The handset is never locked.
Mitel 5604 Wireless Handset User Guide Display Settings Screen Saver The screen saver can be set to one of the following settings: • Information: Displays status and identification information while the handset is idle. • Black: The screen is black when the handset is idle. • Black also in call: The screen is also black when the handset is in call. To set the screen saver: 1. Select “Display” from the handset menu. 2. Select “Screen saver”. The current setting is displayed under "Screen saver".
Navigate the Menu Time and Date Settings The time and date displayed in the handset cannot be changed by the user. The DECT system is solely responsible for keeping the time. The handset also synchronizes with the DECT system time when: • The handset is turned on after having been turned off. The handset requests the current DECT system date and time. • The handset remains on for longer than 24 hours. The handset requests the DECT system time every 24 hours from the time it was last turned on.
Mitel 5604 Wireless Handset User Guide Answering By default the handset uses the Off-hook key when answering calls. You can configure the handset to answer calls automatically (without pressing a key) and can set loud-speaking mode. You can associate the answering behavior with any key. If you select "Any key", any key except the "On-hook" and "Sound off" keys, can be used to answer a call. 1. Select in the menu. See “Settings Menu” on page 82. 2. Select “Answering”.
Navigate the Menu Change the Menu Language 1. Select “Language”. 2. Select the laungague to be used: Brazilian Português (Brazilian Portuguese), (Czech), Dansk (Danish), Deutsch (German), English, Español (Spanish), Français (French), (Greek), (Hungarian), Italiano (Italian), Nederlands (Dutch), Norska (Norwegian), (Polish), (Russian), (Slovakian), Soumi (Finish), Svenska (Swedish), or (Turkish). 3. Press "Back". Note: The languages mentioned above are the default languages.
Mitel 5604 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5604 Wireless Handset Configuration Guide.
System Handling System Handling Software Upgrade and Additional Features You can upgrade the software and features of the 5604 handset using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Guide or WSM Installation and Operation Guide.
Mitel 5604 Wireless Handset User Guide When the update is complete, a "Handset is updated" message is displayed to indicate that the handset is available for use, as shown in figure 15. Select the "OK" soft key to close the message. 11:03 2013-03-06 System A Handset is Updated.
Troubleshooting Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive. If you cannot resolve the issue contact your system administrator. If others are experiencing similar problems there may be a system error.
Mitel 5604 Wireless Handset User Guide Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range but there are no access rights. Switch off the handset and then switch it on again or contact your system administrator. No System. The handset beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The handset is out of coverage or handset is defective.
Troubleshooting LED Error Indications See also “LED Indications during Easy Replacement” on page 100. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new" (the replacement headset) handset, is inserted into the charger during Easy Replacement, this error indication appears. Change to the correct handset. 2. The charger has found that Easy Replacement does not work. Change back to the "new" handset.
Mitel 5604 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use the handset in the area that is covered by your system. Outside this area you will loose contact with the system. The signal strength icon will be low and “Searching” will appear.
Maintenance Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon appears when the battery has 10% or less remaining capacity. In addition; a warning signal sounds every minute, the LED flashes orange, and the dialog window shows "Battery low". "Charge now" appears. The "Empty battery" icon flashes when the battery has 5% or less remaining capacity. In addition; a warning signal sounds every second, the LED flashes red, and the dialog window "Battery empty. Shutting down." appears.
Mitel 5604 Wireless Handset User Guide Figure 16: Easy Replaceable Battery - Unlock the Lid and Remove the Battery Easy Replacement of Handset Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. The easy replacement procedure is done via the handset display and the 5603/4/7 Programmer, or the rack charger.
Maintenance Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications. This means that if the old handset has a broken display, the LED indications on the charger and on the handset can be used to follow the replacement procedure. Before and after easy replacement, the LEDs may have different LED indications. For more details, see “LED Indications during Easy Replacement” on page 100.
Mitel 5604 Wireless Handset User Guide 4, 5 When the text "Please insert old phone in charger" appears, replace the new handset with the old handset. The handset can either be switched on or off. Note: If the rack charger is used, the same charging slot has to be used for both handsets. The handset will be restarted and after a few seconds. The text "Saving settings. Do not remove phone from charger" appears. The charger LED changes to slow orange flashing.
Maintenance Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 18: Screw the Hinge-type Clip into Position Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below.
Mitel 5604 Wireless Handset User Guide Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used.
Index Index Loudspeaker 4 Loudspeaking 9, 21 NUMERICS M 3rd party 10 Menu tabs 10 Message new message 9, 37 old message 9 template answer text message 48 voice message 9 Microphone 4 Mute button 11 A Antenna 4 B Battery 4, 97 low battery 8, 97 C C (Clear) button 11 Call info 10, 30, 36, 54 call priority 43 Call service 10 Calling answered call 10 call a number from the call list 19 dial a number 19 missed call 10 outgoing call 10 quick call by a name in the phonebook 20 Case 4 Centralized phonebook
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