MITEL COMMUNICATIONS DIRECTOR AND 5000 COMMUNICATIONS PLATFORMS CONFIGURATION MANUAL MITEL 5603 WIRELESS HANDSET
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents 1 Introduction ....................................................................................................................................... 1 1.1 Prerequisites ................................................................................................................................ 1 1.2 Abbreviations and Glossary ........................................................................................................ 1 1.3 Functionality matrix ............................
Mitel 5603 Wireless Handset Configuration Guide 5.6.1 Configure Own In Call Functions .....................................................................................14 5.7 Customize Soft Keys .................................................................................................................15 5.7.1 Create a Soft Key to an In Call Function ..........................................................................15 5.7.2 Hide a Soft Key to an In Call Function ............................
Introduction 1 Introduction This document is a guide for installing, configuring and maintaining functionality of the Mitel® 5603 DECT handsets. 1.1 Prerequisites • Make sure that the following documents are available: - Mitel 5603 Wireless Handset User Guide - Portable Device Manager (PDM) Windows Version Installation and Operation Manual - IP-DECT Wireless Messaging Gateway (WSM3) Installation and Operation Manual.
Mitel 5603 Wireless Handset Configuration Guide User ID 1.3 User ID identifies the set of user parameters possible to save and administrate via PDM. It can be moved together with user parameters between handsets. It is normally set automatically at DECT subscription to be equal to call number. Functionality matrix The following matrix shows the features that require settings via PDM/Device Manager.
Getting started with Configuration of the Handset 2 Getting started with Configuration of the Handset It is possible to configure the handset by inserting it into a 5603/5604/5607 Programmer or 5603/5604/5607/5624 Rack Charger. The charger is connected via USB to PDM, or via Ethernet to WSM3. In the case of IP-DECT, it is possible to configure the handset over the air. This chapter describes how to configure handsets in different system setups: • • • 2.
Mitel 5603 Wireless Handset Configuration Guide • Place the handset in a charger that is connected to the WSM3. Figure 2. IP Client WSM Figure 2. Configuration of handsets via WSM3 and chargers. 2.2.2 Over-the-air via IP-DECT There is no external equipment needed besides WSM3 and IP-DECT. Please proceed with 3 Installation of Handsets on page 4. Figure 3. IP-DECT System IPBS Client WSM Figure 3. Configuration of handsets via WSM3 and over-the-air.
Installation of Handsets 3 Installation of Handsets This section describes the recommended procedure for installing and configuring handsets. There are several ways to install a handset but the procedures described here guarantees simple maintenance of the system. It is recommended to use the WSM3 to install and maintain handsets in a large system. The reason is that it enables to install, upgrade and configure a large amount of handsets simultaneously.
Mitel 5603 Wireless Handset Configuration Guide Subscribe Subscribe the handset towards the IP-DECT system. The subscription procedure is described in the Mitel 5603 Wireless Handset User Guide. The User ID is used to identify the handset when it is connected to PDM/WSM3 and will be visible in the Number column. Note: The User ID can be viewed by navigating to the menu: Admin menu > Device info > User ID To find the Admin menu, see 6.1 Admin Menu Tree on page 18.
Maintenance 4 Maintenance 4.1 Definitions In the replacement descriptions, the handsets are defined as: • • 4.2 "old handset" is the handset to be replaced, possibly damaged but still working "new handset" is the replacement handset that will get the settings used in the old handset Upgrade handset software It is possible to upgrade or reinstall the software on a handset. All data is left intact on the handset when upgrading the software. See also Installation and Operation Manual for PDM or WSM3. 4.
Mitel 5603 Wireless Handset Configuration Guide • • 4.4.1 If the electrical connection is damaged, it might not be possible to follow the Easy Replacement procedure. Depending on fault, it might work to do a replacement via PDM/ WSM3, see 4.6 Replacement of the handset with the PDM on page 10 or 4.5 Replacement of handset with the WSM3 If two handsets and their settings shall be switched between two users, follow 4.6 Replacement of the handset with the PDM or 4.5 Replacement of handset with the WSM3.
Maintenance Note: The User ID can be viewed in the handset by navigating to the menu Admin menu > Device info > User ID 4 Insert the handset into a desktop charger or rack charger connected to WSM3 (not needed if an over the air connection is used). Navigate to the Numbers tab in WSM3 Device Manager. The new handset now has the same User ID as the old handset. It will automatically be synchronized and data and parameter settings from the old handset will be transferred to the new handset.
Mitel 5603 Wireless Handset Configuration Guide 4 A dialog window appears, asking the user to decide whether to use the Number settings in PDM or the Number settings in the device. Select "PDM". The handset will automatically be synchronized and all data and parameter settings will be transferred to the new handset. The synchronization will take a while if the Contacts in the original handset contains a large number of contacts. 4.
Handset Configuration 5 Handset Configuration Note: This chapter describes settings in parameter definition files (.def). These files are regularly updated and settings may change slightly. For example "On" to "Enable" or a parameter can be moved to another directory. 5.1 Configure a Handset with a Template A template contains one or more parameter settings. By using a template, the same configuration can easily be applied to many handsets simultaneously.
Mitel 5603 Wireless Handset Configuration Guide 2 In the Numbers tab, right-click the handsets you want to apply the template to. 3 Select "Run template...". Only templates with a parameters version matching the selected handsets will be shown. Select the template you want to apply and click "OK". 4 The template is applied. The number of parameters in the template will affect the time it takes to apply the template to the selected handsets.
Handset Configuration 5.2.1 Wildcard characters in voice mail phone numbers When programming voice mail dial strings in PDM it is possible to use a wildcard character, N, to represent the phone’s extension number. For example, a PBX uses voice mail numbers that are a combination of a base voice mail number and the phone’s extension number. If the base voice mail number is 2222 and the extension number is 4455, the voice mail number is 22224455.
Mitel 5603 Wireless Handset Configuration Guide The menu is described in the Mitel 5603 Wireless Handset User Guide. Besides the default Call services functions, it is possible to define 10 extra system specific call services by codes. The codes can be programmed with digits 0-9, #, *, P – pause, H – hook (auto disconnection).
Handset Configuration 5.7 Customize Soft Keys It is possible to configure the right Soft key as a shortcut to a certain In call function, or hide the Soft key. By default, the right Soft key is configured as R-key. 5.7.1 Create a Soft Key to an In Call Function 1 If needed, configure the In Call functionality to be used. See 5.6 In Call Menu. This is not needed if the Loudspeaking function or R-key shall be used.
Mitel 5603 Wireless Handset Configuration Guide Certain special characters are allowed when generating the language file, see information in the Excel file. To upload an additional language, the PDM/WSM3 is used, go to the Devices tab and select device(s). In the Device menu, select "Upload language...". A parameter can be altered to match the uploaded language. The parameter controls: • The characters available for text input • The sort order in the phonebook.
Handset Configuration 2 In the In charger action drop-down list, select one of the following: • • • • 5.11.2 No action - no action will be performed when handset is placed in charger Switch off - the handset will be switched off when placed in charger Redirect - the handset will redirect all calls when placed in charger. Note: The destination number must be programmed in the PBX to be able to redirect calls.
Mitel 5603 Wireless Handset Configuration Guide 5.15 Emergency Call Number This is a phone number for emergency calls. It is always possible to call this number, regardless of whether phone-lock or key-lock are active or not. The Parameter is found in a template/ Number in PDM/WSM3 in the "Settings" folder. 5.16 Audio adjustment It is possible to configure microphone gain and side tone to achieve optimal audio quality for each working environment.
Handset Configuration If the audio problems occur, it is noticeable for the person listening on the conversation. Evaluate carefully before applying. 5.18 Owner identification in the idle display. It is possible to add owner identification in standby mode of the handset. In a template or Number in PDM/WSM3, the parameter is found at: Settings > Owner ID Note: It is also possible to configure the Owner ID via the handset menu. See the Mitel 5603 Wireless Handset User Guide. 5.
Mitel 5603 Wireless Handset Configuration Guide 6 Administration 6.1 Admin Menu Tree The handset has a hidden menu for system administrators. The Admin menu contains: • • • • • • • Software and hardware information, IPEI and IPDI DECT link and system information Centralized Management status Fault logging Enhanced system menu with ability to alter protection Frequency band selection Factory reset option To activate the Admin Menu, enter the Call time screen and press > * < < * <.
Administration 6.2 Quick Access to the handset’s Device Information For quick access to device information, short codes can be used from the idle menu. To display this information, enter the following codes in the handset. 6.3 Information Code Software version *#34# Hardware version *#34# IPEI *#34# or *#06# IPDI *#34# or *#06# User ID *#34# LED indications The following table shows the LED indications that are used for the handset. LED indication Description None Switched off.
Mitel 5603 Wireless Handset Configuration Guide 7 Troubleshooting This section contains information on how to solve common operational problems, and information on warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact the system administrator. If other users have similar problems, there may be a system error. 7.1 Fault Symptoms If any of the following Fault Symptoms occur, follow the instructions below. 7.
Troubleshooting Display shows Probable cause Action or comment SERVICE NEEDED Invalid IPDI Easy replacement procedure Send the handset for service. not followed correctly or failure during easy replacement Note: This display message is procedure. only shown in English. Enter PIN code Phone lock is activated. Enter the required PIN code. If the PIN code has been lost, enter a new PIN code via the PDM/WSM3 or do a factory reset via the PDM/WSM3. Battery low, charge now The battery level is low.
Mitel 5603 Wireless Handset Configuration Guide 8 Related Documents Mitel 5603 Wireless Handset User Guide Mitel 5603 Wireless Quick Reference Guide Portable Device Manager (PDM), Windows Version Installation and Operation Manual IP-DECT Wireless Messaging Gateway (WSM3) Installation and Operation Manual IP-DECT Base Station V2 Installation and Operation Manual 24
