MITEL 5604 Wireless Handset IP-DECT System (Global) User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Elements of the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Dial a Number from the Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Write and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Open a Sent Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Send a Message to Another Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Receive a Message with Request for Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 In Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Calls Menu . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Clear Lists in Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Software Upgrade and Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide viii
About Your Phone About Your Phone This document describes the features and settings of the 5604 handset. This feature-rich handset has a color display, telephony, and messaging. It is designed for use in moderately demanding environments, such as hospitals, but also suited to office environments. The 5604 handset is suited to users who must be readily reached and/or need mobile voice and messaging features.
Mitel 5604 Wireless Handset User Guide Elements of the Handset 1 Top/Alarm button This button can be used as a short cut to functions; long or double press modes. In the 5604 Personal Alarm license, the button is used as a push button alarm only. 2 LED Indicates incoming call, messaging, low battery, and charging. 3 Earpiece speaker 4 Headset connector The headset connector is for connecting a headset. The connector is protected against dust by using the headset connector cover.
About Your Phone Features and Functions IMPORTANT: The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the Loudspeaker function. It is on the back side of the handset. Microphone The microphone is placed on the front bottom side of the handset.
Mitel 5604 Wireless Handset User Guide Chargers Desktop Charger Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize parameters. The handset is fully operational while placed in the charger. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket.
About Your Phone result in nuisance calls. It also prevents accidental calls to emergency services numbers like 911, 999, or 112. To disable the key lock feature, press the key and then press Select. Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date.
Mitel 5604 Wireless Handset User Guide This device must not be co-located or operating in conjunction with any other antenna or transmitter. Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and should be avoided. Environmental Requirements DECT Handset • Only use the handset in temperatures between 0o C to +40o C (32o F to 104o F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing.
About Your Phone display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user. Figure 3: Display Configuration in Standby Mode The Status bar (1) is used for icons which give the user information about signal strength, missed calls, new messages, phone lock, key lock, sound off, time and battery status. This row is always visible in all screens.
Mitel 5604 Wireless Handset User Guide "Microphone off" icon indicates a silenced microphone. It appears after a long press on the Sound off key, Mute button during a call. During a PTT call, the microphone is silenced when the PTT button is released “Loudspeaking” icon appears in the soft key bar during a call. Pressing this icon turns on the loudspeaker. “Loudspeaking off” icon appears after the soft key for Loudspeaking icon is pressed. Pressing this icon turns off the loudspeaker.
About Your Phone “Outgoing call” icon is added to all outgoing calls in the call list “Incoming call” icon is added to all answered calls in the call list "Push to talk" icon is added to all incoming, outgoing, missed and answered PTT calls in the call list/missed calls Note: The icon is added when a PTT invitation is managed as a call (that is PTT Voice Style) only “Missed call” icon is added to all missed calls in the call list “Missed call” icon indicates missed calls in the status bar "PDM/WSM comm
Mitel 5604 Wireless Handset User Guide Keys and Buttons Off-hook Key This key is used to answer calls, to pre-dial numbers and as a short cut to the Call list. One short press in standby mode opens the call list. On-hook and On/Off Keys This key is used to disconnect calls and return to the main screen. A long press in standby mode switches the handset on/off. Navigation/Confirmation Key Use this key to step in the menu and when working in text mode.
About Your Phone Hot Keys Any key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand by mode provides a short cut to the Call contact list. The list is in alphabetic order. Which key you press depends on where the contact appears in the list. A hot key can be programmed to give access to frequently used functions such as dialing a specific handset number, a short cut on the menu, or sending an SMS.
Mitel 5604 Wireless Handset User Guide In Text Input Mode • A short press on a key 0-9, displays the first available character on that specific key. The marked character is selected after a timeout, or when another key is pressed. • You change to upper/lower case, by pressing the * key before entering the character. The * key can also be used to display only the digits. • To add space in the text, make a short press on key 0.
Customizing Your Phone Customizing Your Phone Switch the Handset On/Off When the handset is switched off: 1. Press and hold the On-hook key . When pressing the On-hook key, the handset vibrates and the display lights up. 2. A dialog window "Switch on?" appears. 3. Press "Yes" to confirm. When the handset is in idle mode: Note: If the handset is a shared phone, it must first be logged out to be able to switch off the handset. See “Log a Shared Phone On/Off” on page 13". 1.
Mitel 5604 Wireless Handset User Guide Turn On/Off the Audible Signal A long press on the The or in idle mode toggles the ring signal on/off. icon indicates a silenced handset. Lock/Unlock the Keypad Lock/Unlock the Keypad in Idle Mode You can lock keys to prevent you from accidentally pressing them. Lock the Keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. Press "Yes". Note: You can answer/close an incoming call and/or press the alarm button while the keypad is locked.
Customizing Your Phone 3. Select “Phone lock”. 4. Select "Auto phone lock" 5. Select "On", "On in charger", or "Off". 6. Enter your PIN code. 7. Press "OK". Note: If the handset is configured in the PDM/WSM you can call a pre-defined emergency number while the handset is locked. See the Mitel 5604 Wireless Handset Configuration Guide.
Mitel 5604 Wireless Handset User Guide Making and Answering Calls Call List 1. Press "Menu", 2. Select "Calls" . 3. Select "Call list". 4. Select a number. 5. Press or the "Call" soft key to dial. The number can be edited before the call is dialled. Press "More" and select "Edit number". The 25 last received, dialled or missed calls are stored in a call list. See “Calls” on page 23. Make a Call Pre-Dial Enter the number and press to get the line. The number is shown on the display while dialling.
Making and Answering Calls 2. Select "Messaging". 3. Select "Inbox". 4. Select a message from the list. 5. Select "View". 6. Select "More". 7. Select "Call sender". Dial a Number from the Local Phonebook 1. Press "Menu". 2. Select "Contacts". 3. Select "Call contact". 4. Select contact from list, or search name/number by entering characters in the "Search" field. 5. Press the "Call" or the Off-hook soft key to make the call. Dial a Name from the Central Phonebook 1. Press "Menu". 2. Select “Contacts”. 3.
Mitel 5604 Wireless Handset User Guide phonebook. Press the Off-hook key to answer the call. When a headset is connected to the handset, the answering button on the headset can be used to answer the call. Other answering methods can be specified in the Settings menu. See “Settings” on page 42. The answering methods are Automatically and Loudspeaking. When “Automatically” is enabled, all incoming calls are connected automatically.
Making and Answering Calls Turn the Microphone on/off during a Call 1. Press "More". 2. Select "Microphone off". 3. Press "Select". The icon indicates a silenced microphone. This means that the other part in an ongoing call cannot hear you. To turn the microphone back on: 1. Press "More". 2. Select "Microphone on". 3. Press "Select". It also possible to turn the microphone off/on by a long press on .
Mitel 5604 Wireless Handset User Guide Call Handling During a call you may need to use features, such as Hold, Transfer, Conference, Call Swap, Callback, and Call Park. You access these features during a call by pressing the "More" soft key. It displays the "In Call" menu depicted in the following image. Figure 6: Accessing Features * Visible if enabled/defined in the PDM/WSM ** Visible if the Admin menu is activated. You require the DECT location license.
Call Handling In-Call Menu under More Associated Feature Access Code Call Swap R2 Join RR + *80 Call Back 5 Answer Call Waiting R2 Call Park RR + *7# Hold 1. Press the "More" soft key. 2. Select "Hold/Retrieve" to put the call on hold. Retrieve a Held Call 1. Press "More". 2. Select "Hold/Retrieve" to retrieve the call. Transfer 1. Press "More". 2. Select "New Call". 3. Dial the number to which you want to transfer the call and then press "Call". 4.
Mitel 5604 Wireless Handset User Guide Answer Call Waiting While on a call, if you hear a call waiting beep: 1. Press "More" 2. Press "Answer Call Waiting" to answer the incoming call. Callback Callback lets you request that the system notify you when a busy extension becomes available. To request a callback when a number/extension is busy: 1. Press "More". 2. Select "Call Back". 3. Press "Select" 4. Press "On-hook" and wait for the handset alert. 5. Press "Off-hook" to answer the call.
Advanced Features Advanced Features Calls Figure 7: Calls Menu * Visible if defined in the PDM The following features are available from the Calls, Call Services menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel 23
Mitel 5604 Wireless Handset User Guide • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page To access the Call Services menu: • Press "More". Call Forward To set Call Forwarding: 1. Press "More". 2. Select "Call Forward". 3. Enter the extension number to which you will forward your calls. 4. Press "Call". 5. Listen for a confirmation tone and then hang up. To cancel call forwarding: 1. Press "More". 2. Select "Call Forward Cancel". 3.
Advanced Features To deactivate Do Not Disturb: 1. During the call, press "More". 2. Select "Do Not Disturb". 3. When you hear a re-order tone, press to hang up. Do Not Disturb is deactivated. Direct Page Direct Paging allows you to page a party through the party’s hands free speaker. 1. Press "More". 2. Select "Direct/Group Page". 3. Dial the extension number. 4. Announce the page. Group Page Group Paging allows you to page a group of telephones through their built-in speakers. 1. Press "More". 2.
Mitel 5604 Wireless Handset User Guide Messaging Message List The thirty last received messages are stored in a list. The message list is located in the Messaging menu "Inbox". Time and date information is included in the message. Receive a Message Incoming Message for 5604 Services License When a text message is received, the LED starts flashing and the message alert signal sounds. The “New message“ icon, and the content of the received message are automatically displayed.
Messaging 4. if required, edit the number. 5. Press "Send". Delete a Message(s) 1. Select "Inbox". 2. Select a message to delete. 3. Press "More". 4. Select "Delete" 5. Press "Yes" to confirm. Forward a Message 1. Select "Inbox" 2. Select a message. 3. Press "View". 4. Press "More". 5. Select "Forward" 6. If required, write additional text. 7. Enter the number to which you will forward the message or press the middle soft key to open the phonebook and select a number. 8.
Mitel 5604 Wireless Handset User Guide Save a Number 1. Select "Inbox". 2. Select a message. 3. Select "View". 4. Press "More". 5. Select "Save number". 6. Select "Work number", "Mobile number", or "Other number". 7. Add a name and press "OK". 8. Press "Save". The number will be added to the contact list. Write and Send a Message 1. In the “Messaging” menu, select “Write new message”. 2. Write the message. Keys 0-9, * or # can be used. Key 0 and 1 contains special characters.
Messaging 4. Select "Forward". 5. Press "Send". 6. Enter the number. 7. Press "Send". Receive a Message with Request for Answer In the status bar, a message with request for answer is indicated the same way as an ordinary message, see “Receive a Message” on page 26. In the message list, the message with request for answer is indicated by the icon. Accept/Reject a Message Press the soft key “Accept” or “Reject”. When an acknowledged message has been replied to, the icon is shown in the message list.
Mitel 5604 Wireless Handset User Guide New messages Prio 7 14:04 Prio 4 14:03 Prio 1 14:02 Prio 9 14:01 Prio 9 14:01 Prio 8 13:59 Me ss Prio 7 14:04 Prio 4 14:03 Prio 2 13:59 Current Mess ag ue Prio 2 13:59 Current Mess Prio 1 14:02 010 eq ue Prio 4 13:58 Figure 8: Message Queuing and Priority Interactive Messaging Note: This system dependent feature applies to the 5604 Services license only. Interactive Messaging (IM) is a function that extends basic messaging.
Messaging Note: If a handset receives an IM update and the original message was deleted, the handset sends a negative acknowledge (NAK) to the system. Figure 9 illustrates a basic interactive message. The options depend on the configuration of the client application. Figure 9: Interactive Message Mobile data from the handset can instruct the application to send the interactive message. See “Mobile Data” on page 32.
Mitel 5604 Wireless Handset User Guide Figure 10: Colored Message To enable colored messaging, see the corresponding manual for the application used. In addition, colored labels can be mapped to message beep codes. See the IP-DECT WSM Installation and Operation Guide. Mobile Data Note: This is a system dependent feature for the 5604 Services license only. Send Mobile Data You can send user entered data from the handset by pressing a pre-programmed hot key or soft key, or selecting a service.
Messaging Voice Mail Note: This feature is available only if configured in the system. Receive a Voice Mail When receiving a voice mail, the content of the voice mail notification appears automatically on the screen, and is also indicated by the “Voice mail message” icon in the status bar. If the content of the notification appears, press “Call” to dial the voice mail. If “Close” is selected, you can dial the voice mail by a long press on digit key “1” in standby mode or from the Inbox menu.
Mitel 5604 Wireless Handset User Guide Alarm Operation Note: The following system dependent features apply to the 5604 Personal Alarm license only. See the Mitel 5604 Wireless Handset Configuration Guide. Push-button Alarm You press the red alarm button twice within two seconds to activate the alarm. By default the text “Personal Alarm” appears. The alarm is sent to the alarm centre that distributes it further. After that the handset returns to stand-by mode.
Alarm Operation Alarm with Data You must manually define and store the data. To use the function, one soft/hot key/Navigation key in the handset must be defined as a shortcut to the menu “Edit alarm data". See “Short Cuts Menu” on page 52. The stored data is added to all types of alarm at transmission. Automatic Call after Alarm You can configure a handset to call a pre-defined number after an alarm has been sent.
Mitel 5604 Wireless Handset User Guide Menu Tree Customizing the Menu Tree You can customize the menu tree, hiding any functions that you do not use. The functions to be hidden are defined in the PDM. See the Mitel 5604 Wireless Handset Configuration Guide.
Menu Tree Contacts * System dependent 37
Mitel 5604 Wireless Handset User Guide Profile This profile does not contain all of the applicable settings.
Menu Tree Messaging * Visible if the number consists of a minimum of 3 digits Services 39
Mitel 5604 Wireless Handset User Guide Short cuts * Visible if defined in the PDM 40
Menu Tree Connections You cannot unsubscribe a protected system using the System menu: use the Admin menu or the DECT system.
Mitel 5604 Wireless Handset User Guide Settings 42
Menu Tree In Call You access the In Call menu during a call by pressing the "More" soft key. If the handset is configured via PDM/WSM, you can access a particular function in the In call menu directly by pressing the right soft key. Note: If the handset is configured via PDM/WSM, you can call a pre-defined emergency number while the handset is locked or the keypad is locked. If calling from a locked handset, you can only access the Microphone on/off function in the In Call menu.
Mitel 5604 Wireless Handset User Guide Navigate the Menu Figure 11: Main Menu (1) Messaging (2) Short cuts (3) Settings (4) Contacts (5) Profiles (6) Services (7) Connections (8) Calls Connections Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key.
Navigate the Menu Subscribe System The handset can subscribe up to eight different systems. To subscribe a new system, you require the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system. Contact your system administrator for more information. Note: The PARK code may not be required if there is no alien DECT system within the coverage area. The IPDI code is a unique code which has been assigned to the handset. See “Admin Menu” on page 66. 1.
Mitel 5604 Wireless Handset User Guide 5. Select the system to unsubscribe. 6. Press "Yes to unsubscribe the system. Rename System You can change the name of the system in the handset. 1. Select "Rename System". 2. Select a system to rename. 3. Enter new name. 4. Select "Save". Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority.
Navigate the Menu Mute Handset While Charging When you place the handset in the charger it can be muted while it is charging. When it is removed from the charger it will switch on the sound again. 1. Select “In charger”. 2. Select “Sound off”. Log Off Handset While Charging Note: This feature requires that the parameter "Phone mode" is configured. See the Mitel 5604 Wireless Handset Configuration Guide. When you place the handset in the charger it can be logged off while it is charging.
Mitel 5604 Wireless Handset User Guide 2. Select “Message Absence”. Deactivate the Charging Mode 1. Select “In charger”. 2. Select “No action”. 3. Press "Select" to save the setting. Calls Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key. Call List The 25 last received, dialled or missed calls are stored in a call list.
Navigate the Menu Delete an Entry from the Call List 1. Press the "More" soft key. 2. Select an entry to delete. 3. Select "Delete". 4. Select "Yes" to delete the entry from the list. Delete all Entries from the Call List 1. Press the "More" soft key. 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls 1. Select Missed calls, and step with the and to scroll in the list. 2. Press the "Call" soft key.to call back.
Mitel 5604 Wireless Handset User Guide PTT Voice Style Calls (Handset initiated) Each member of a PTT group is able to initiate a PTT call via a PTT request. This PTT Call request is typically programmed onto a soft key, hot key or multi-function button on the handset for quick access. After a PTT Call request is made, the system invites the other members of the PTT group into the PTT call.
Navigate the Menu 1. Press the "Call" soft key. The handset may accept the invitation automatically and start in inverted mute and loud-speaking mode, depending on the configuration of the received PTT invitation. 2. Press and hold the Mute button to open the microphone for transmitting. The microphone is muted again when the Mute button is released. Reject a PTT Invitation - Message Style 2 Note: This feature applies to the 5604 Services license only.
Mitel 5604 Wireless Handset User Guide 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key. Define a Soft Key 1. Select "Soft keys". 2. Select "Left", "Middle", or "Right". 3. Press "Select" to enter a name for the Soft key. 4. Press "OK". 5. Select "Function". 6. Press "Select" to select function for the soft key. 7. Select function from list. 8. Press "Back". 9.
Navigate the Menu 13. Press "Save". Define a Navigation Key 1. Select "Navigation keys". 2. Select "Up", "Down", "Left", or "Right". 3. Select "Function". 4. Press "Select". 5. Select a function from list. 6. Press "Back". 7. Select "Value" (applies only to some functions). 8. Press "Select". 9. Enter a value for example a handset number. 10. Press "Back". 11. Select "Control question". 12. Press "Select". 13. Press "Save".
Mitel 5604 Wireless Handset User Guide Services Menu A list of predefined menu functions are available. Using the Services menu you can customize the menu with functions you use often. 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the "Select" soft key. Add a Service 1. Select "Add new". 2. Enter a name of the service in the field> 3. Press "OK" 4.
Navigate the Menu Inbox 1. Select "Inbox" to view the message list. 2. Select a message by using the and on the navigation key. Reply to Sender 1. Select "View". 2. Select "Reply". 3. Enter text. 4. Select "Send". Delete a Message 1. Select "More". 2. Select "Delete". 3. Select "Yes" to delete the message. Forward a Message 1. Select "More". 2. Select "Forward". 3. Enter additional text if required. 4. Select "Send" 5. Enter number. 6. Select "Send" to forward the message. Call a Sender 1.
Mitel 5604 Wireless Handset User Guide Call a Number in Text 1. Select "View". 2. Select "More". 3. Select "Call (No. in text)"1. 4. Select a number from the list. 5. Select "Call" Save a Number 1. Select "View". 2. Select "More". 3. Select "Save number". 4. Select "Work Number"/"Mobile number"/"Other number". 5. Press "Add". 6. Enter name for the contact. 7. Press "OK". 8. Press "Save". The number will be saved in the contact list. Write a New Message 1. Select "Write new message". 2.
Navigate the Menu Sent Messages 1. Select "Sent" to view the list. 2. Select "View". Forward a Message 1. Enter additional text if required. 2. Enter a number or press the middle soft key to open the phonebook. 3. Select "Send". Delete a Message 1. Select "Delete". 2. Select "Yes" to delete the message. Delete/Delete All 1. Select "More". 2. Select "Delete" or "Delete all". 3. Select "Yes" to delete the unsent message.
Mitel 5604 Wireless Handset User Guide Create a Profile based on Another Profile 1. Press "Add new". 2. Enter a name for the profile. 3. Press "Save". 4. Press "More". 5. Select the profile from which settings will be used for the new profile. 6. Press "More". 7. Select an option to be added/imported/removed, if required. 8. Select a setting. 9. Press "Edit" to make the changes. Delete a Profile 1. Select a profile from list. 2. Press "More". 3. Select "Delete" from the list. 4. Press "Delete". 5.
Navigate the Menu In addition, you can download a company phonebook to the handset via the PDM/WSM. See “Software Upgrade and Additional Features” on page 67. You cannot edit or delete the company phonebook names and numbers. The phonebook lists all names in alphabetical order. The local and company phonebooks appear in the same list but the company names are indicated by a “Locked entry” icon in front of the name. The contact will include only the work number.
Mitel 5604 Wireless Handset User Guide Add from the Call List 1. Select "From call list". 2. Select a number. 3. Press "Add". 4. Select a number type. 5. Press "Select". 6. Press "Add", and enter name for the contact. 7. Press "OK". 8. Press "Save". Edit a Contact 1. Select "Edit contact". 2. Select a contact. 3. Press "Edit" twice. 4. Enter a new name/number. 5. Press "OK". 6. Press "Save". Delete a Contact 1. Select "Delete contact". 2. Select a contact. 3. Press "Delete". 4. Press "Yes" to confirm.
Navigate the Menu Search by Number 1. Select "Search by number". 2. Enter a handset number. 3. Select "Search". The search result appears. View Last Search Result 1. Select "Last result". Only the last result appears. Settings Menu 1. Enter the menu by pressing the “Menu” soft key, or the confirmation button on the Navigation key. 2. Select in the menu. See “Settings Menu” on page 61. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts. 2. Select “Volume”. 3.
Mitel 5604 Wireless Handset User Guide 3. Select message alert from list. You can press "Play" to listen to the different sounds. 4. Press "Back". Turn the Vibrator On/Off 1. Select "Sound & Alerts. 2. Select “Vibrator alert”. 3. Select “On”, “On if silent” (that is, the vibrator is on when the handset is muted), or “Off”. 4. Press "Back". Set the Key Sound When you set the sound key, every time a key is used the handset produces a faint sound. 1. Select "Sound & Alerts". 2. Select “Key sound”. 3.
Navigate the Menu 4. Press "OK". If the PIN code is forgotten it can be removed by your distributor. Deactivate the Phone Lock 1. Select “Locks > "Phone Lock" > “Auto phone lock”. 2. Select “Off”. 3. Enter a PIN code. 4. Press "OK". Change the PIN Code 1. Select “Locks > "Phone Lock" . 2. Select "Change PIN code". 3. Enter the old PIN code. 4. Press "OK". 5. Enter a new PIN code twice. 6. Press "Save". Display Settings Screen Saver 1. Select “Display”. 2. Select “Screen saver”. 3.
Mitel 5604 Wireless Handset User Guide Time and Date Settings Set a Time Format 1. Select "Time & Date". 2. Press "Select". 3. Select a time format. The actual time format will be displayed. The time formats include: • 12:00 (AM/PM) • 24:00 4. Press "Select" to save the setting. Set a Date Format 1. Select “Time & Date”. 2. Press "Select". 3. Select “Date format”. 4. Press "Select". The date formats include: • DD/MM/YYYY, i.e 17/09/2011 (also called Europe) • MM/DD/YYYY, i.e.
Navigate the Menu 3. Press "Back" to save the setting. Press "Back" to save the setting. Answering Behaviour 1. Select "Answering behaviour". 2. Select "Automatically" and/or "Loudspeaking". 3. Press "Change" to change the setting. The check box will be selected. 4. Press "Back" to save the setting. 5. To optionally remove the setting, press "Change". The check box will be cleared. Change Text Size for Messages 1. Select "Messages". 2. Select "Text size Normal". The default text size is "Normal". 3.
Mitel 5604 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5604 Wireless Handset Configuration Guide.
System Handling System Handling Software Upgrade and Additional Features You can upgrade the software and features of the 5604 handset using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Guide or WSM Installation and Operation Guide.
Mitel 5604 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems and warnings you may receive. If you cannot resolve the issue contact your system administrator. If others are experiencing similar problems there may be a system error. Operational Problems 68 Fault Probable cause Action or comment No display The battery level is low or the handset is defective. Charge the battery or contact system administrator.
Troubleshooting Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range but there are no access rights. Switch off the handset and then switch it on again or contact your system administrator. No System. The handset beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The handset is out of coverage or handset is defective.
Mitel 5604 Wireless Handset User Guide LED Error Indications See also “LED Indications during Easy Replacement” on page 75. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new" (the replacement headset) handset, is inserted into the charger during Easy Replacement, this error indication appears. Change to the correct handset. 2. The charger has found that Easy Replacement does not work.
Operation Notice Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use the handset in the area that is covered by your system. Outside this area you will loose contact with the system. The signal strength icon will be low and “Searching” will appear.
Mitel 5604 Wireless Handset User Guide Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon appears when the battery has 10% or less remaining capacity. In addition; a warning signal sounds every minute, the LED flashes orange, and the dialog window shows "Battery low". "Charge now" appears. The "Empty battery" icon flashes when the battery has 5% or less remaining capacity. In addition; a warning signal sounds every second, the LED flashes red, and the dialog window "Battery empty.
Maintenance Figure 12: Easy Replaceable Battery - Unlock the Lid and Remove the Battery Easy Replacement of Handset Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. The easy replacement procedure is done via the handset display and the 5603/4/7 Programmer, or the rack charger.
Mitel 5604 Wireless Handset User Guide 3. Switch off the new handset by long pressing . Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications. This means that if the old handset has a broken display, the LED indications on the charger and on the handset can be used to follow the replacement procedure. Before and after easy replacement, the LEDs may have different LED indications.
Maintenance 3 When the text "Start phone replacement?" appears, release . Press "Yes" (left soft key). The text "Follow the instructions. Each step can take several minutes." appears. Press "OK"(left soft key). 4, 5 When the text "Please insert old phone in charger" appears, replace the new handset with the old handset. The handset can either be switched on or off. Note: If the rack charger is used, the same charging slot has to be used for both handsets.
Mitel 5604 Wireless Handset User Guide Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 14: Screw the Hinge-type Clip into Position Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below.
Maintenance Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used.
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Index Index NUMERICS L LED indications 75 Loudspeaker 3 Loudspeaking 8, 18 3rd party 9 M A Antenna 3 B Battery 3, 72 low battery 7, 72 Menu tabs 9 Message new message 8, 26 old message 8 voice message 8 Microphone 3 Mute button 10 C C (Clear) button 10 Call info 9, 24, 36 Call service 9 Calling answered call 9 call a number from the call list 16 dial a number 16 missed call 9 outgoing call 9 quick call by a name in the phonebook 16, 17 Case 3 Centralized phonebook 59 Chemical resistance 6 Clip 3 N N
