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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Elements of Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Dial a Number from the Company Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Answer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Save Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Write and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Open a Sent Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Send to Another Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 In Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Calls Menu . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Clear Lists in Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Software Upgrade and Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5604 Wireless Handset User Guide viii
5604 Wireless Handset User Guide About Your Phone This document describes features and settings available for the 5604 handset. The handset is a feature-rich handset with color display, telephony, and messaging. It is designed to be used in medium demanding environment such as hospital environment, but also office environment.
5604 Wireless Handset User Guide Elements of Your Handset 1 Top/Alarm button This button can be used as a short cut to functions; long or double press modes. In the 5604 Personal Alarm license, the button is used as a push button alarm only.
5604 Wireless Handset User Guide Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouthcap or earcap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the loudspeaking function. It is placed on the back side of the handset. Microphone The microphone is placed on the front bottom side of the handset.
5604 Wireless Handset User Guide Chargers 002 Desktop Charger Advanced Basic Figure 2. Desktop chargers. There are two desktop chargers available, one basic that will only charge the handset, and one with advanced functionality to download new software and to synchronize parameters. The handset is fully operational while placed in the charger. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket.
5604 Wireless Handset User Guide Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date. Tips for your Comfort and Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset.
5604 Wireless Handset User Guide Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and should be avoided. Environmental Requirements DECT Handset • Only use the handset in temperatures between 0o C to +40o C (32o F to 104o F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Do not expose the handset to open flame. • Keep the handset away from excessive heat and moisture.
5604 Wireless Handset User Guide Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user.
5604 Wireless Handset User Guide “Sound off” icon is displayed when the Sound off key or Mute button is pressed. "Microphone off" icon indicates a silenced microphone. It is displayed after a long press on the Sound off key, Mute button during a call. During a PTT call, the microphone is silenced when the PTT button is released. “Loudspeaking” icon is displayed in the soft key bar during a call. Pressing this icon will turn on the loudspeaker.
5604 Wireless Handset User Guide “Outgoing call” icon is added to all outgoing calls in the call list. “Incoming call” icon is added to all answered calls in the call list. "Push to talk" icon is added to all incomming, outgoing, missed and answered PTT calls in the call list/missed calls. Note: The icon is added when a PTT invitation is managed as a call (that is PTT Voice Style) only. “Missed call” icon is added to all missed calls in the call list.
5604 Wireless Handset User Guide Keys and Buttons Off-hook Key This key is used for connecting calls. One short press in standby mode opens the call list. On-hook, and On/Off Key This key is used for disconnecting calls and returning to main screen. A long press in standby mode will switch the handset on/off. Navigation/Confirmation Key Use this key to step in the menu and when working in text mode. , , , and are used for stepping left/right and up/down in the menu.
5604 Wireless Handset User Guide In standby mode, the Soft keys can be used for specific functions defined by the user of the handset. Hot Keys Any key "0", "2" - "9" can be set to a Hot Key. A long press on any of these numbers in stand by mode are by default a short cut to the Call contact list. The list is in alphabetic order, and depending on which key that is pressed is dependent on where in the list the contact appears.
5604 Wireless Handset User Guide Alphanumeric Keys abcàâäæç2 .,?!-‘”1 deféè3 jkl5 b ghiî4 mnoñòöø6 pqrsβ7 wxyz9 tuvùü8 # 006 Space + * 0 Figure 5: Available characters Note: Depending on the selected menu language, other characters can be available. This means that the character order can differ from the table above. In standby mode, and number input mode • A short press on a key enter the digits “0” - “9” and the characters * and #.
5604 Wireless Handset User Guide Headset A headset is recommended if the handset is frequently used, and/or the user want to have both hands free. The headset comes in three versions; microphone integrated in the cable, microphone on a boom and hearing protection. In order to achieve optimal audio quality with the different headset types it is recommended to select the corresponding headset profile.
5604 Wireless Handset User Guide Customizing Your Phone Switch the Handset On/Off The handset is switched off: 1. Press and hold the On-hook key . When pressing the On-hook key, the handset will vibrate and the display lights up. 2. A dialog window "Switch on?" is displayed. Confirm by pressing "Yes". The handset is in idle mode: Note: If the handset is a shared phone, it must first be logged out to be able to switch off the handset. See “Log a Shared Phone On/Off” on page 14. 1.
5604 Wireless Handset User Guide Lock/Unlock the Keypad Lock/Unlock the Keypad in Idle Mode To prevent accidentally pressing keys, the keys can be locked. Lock keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. Press "Yes". Note: It is possible to answer/close an incoming call and/or press the alarm button while the keypad is locked. If configured in the PDM/WSM, it is also possible to call an emergency call while the keypad is locked. See Mitel 5604 Wireless Handset Configuration Manual.
5604 Wireless Handset User Guide Making and Answering Calls Call List 1. Press "Menu’, 2. Select "Calls" . 3. Select "Call list". 4. Select a number. 5. Press or the soft key "Call" to dial. The number can be edited before the call is dialled. Press "More" and select "Edit number". The 25 last received, dialled or missed calls are stored in a call list. See Calls on page 24. Make a Call Pre-Dial Enter the number and press to get the line. The number is shown on the display while dialling.
5604 Wireless Handset User Guide Dial the sender of a Message You can call the sender of a message stored in the message list, from the Messaging menu. 1. Open the menu by pressing the confirmation button, or the soft key "Menu". 2. Select "Messaging". 3. Select "Inbox". 4. Select message from the list. 5. Select "View". 6. Select "More". 7. Select "Call sender". Dial a Number from the Local Phonebook 1. Open the menu by pressing the confirmation button, or the soft key "Menu". 2. Select "Contacts". 3.
5604 Wireless Handset User Guide Answer a Call The flashing LED, accompanied by a ring signal and/or a vibrating handset, give you notice of a call. Ring signal and vibrator can be disabled. The calling party’s handset number or name is shown. The name will be shown if the calling party’s handset number is stored in the local phonebook. Press the Off-hook key to answer the call. When a headset is connected to the handset, the answering button on the headset can be used to answer the call.
5604 Wireless Handset User Guide During a Call Note: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (PDM), see Mitel 5604 Wireless Handset Configuration Manual, and Portable Device Manager (PDM) Installation and Operation Manual. If configured in the PDM/WSM, it is possible to call an emergency call while the handset/keypad is locked. During the ongoing emergency call, the soft key "More" and the soft key "R" are disabled.
5604 Wireless Handset User Guide Lock/Unlock the Keypad during a Call To prevent accidentally pressing keys, the keys can be locked during a call. This can be useful when a headset is used and the handset is attached to a pocket or belt. Lock keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. Press "Yes". It is possible to press the volume buttons and the mute button during the call. If the 5604 Personal Alarm license is used, it is also possible to press the alarm button.
5604 Wireless Handset User Guide Call Handling During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the middle softkey More during a call. This displays the In Call menu (see below). You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method.
5604 Wireless Handset User Guide Hold 1. During a call, press the More softkey. 2. Select Hold/Retrieve to put the call on hold. To retrieve the Held Call 1. Press the More softkey 2. Select Hold/Retrieve to retrieve the call. Transfer 1. During the call, press the More softkey. 2. Select New Call. 3. Dial the number to which you want to transfer the call and then press the Call softkey. 4.
5604 Wireless Handset User Guide Conference To conference with another party during an active call: 1. During a call, press the More softkey. 2. Select New Call to put the current call on hold. 3. Dial the number of the third party. 4. Wait for an answer. 5. Press More and then select Join to conference all the parties together. Answer Call Waiting While on a call, you hear a call waiting beep. 1. Press the More softkey. 2. Press Answer Call Waiting to answer the incoming call.
5604 Wireless Handset User Guide Advanced Features Calls The following features are available from the Calls -> Call services menu: 24 • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page
5604 Wireless Handset User Guide To access the Call Services menu: • Enter the menu by pressing the More soft key. Call Forward To set Call Forwarding: 1. During the call, press the More softkey. 2. Select Call Forward. 3. Enter the extension number to which you want to forward your calls. 4. Press Call. 5. Listen for a confirmation tone and then hang up. To cancel Call Forwarding: 1. During the call, press the More softkey. 2. Select Call Forward Cancel. 3.
5604 Wireless Handset User Guide Direct Page Direct Paging allows you to page a party through the party’s handsfree speaker. 1. Press the More softkey. 2. Select Direct/Group Page. 3. Dial the extension number. 4. Announce the page. Group Page Group Paging allows you to page a group of telephones through their built-in speakers. 1. Press the More softkey. 2. Select Direct/Group Page. 3. Do one of the following: • To page your prime page group, press #.
5604 Wireless Handset User Guide Messaging Message List The thirty last received messages are stored in a list. The message list is located in the Messaging menu "Inbox". Time and date information is included in the message. Receive a Message Incoming Message for 5604 Services License When a text message is received, the LED starts flashing and the message alert signal sounds. The “New message“ icon, and the content of the received message are automatically displayed.
5604 Wireless Handset User Guide Reply to a Message To reply when receiving a message, do as follows: 1. Press “Reply”. 2. Enter message. 3. Press "Send". 4. If needed, edit the number to the receiver. 5. Press "Send". Delete Message(s) 1. Enter “Messaging” in the menu, see Messaging on page 27. 2. Select "Inbox". 3. Select message to delete. 4. Press "More". 5. Select "Delete" 6. Press "Yes" for confirmation. The message is deleted.
5604 Wireless Handset User Guide Call a Number Included in a Message If the sender has written a number in the message it is possible to call the number without dialling it. 1. Select "View". 2. Select "More". 3. Select “Call no. in text”1. 4. Select number in the list. 5. Press "Call". Save Number 1. Enter “Messaging” in the menu, see Messaging on page 27. 2. Select "Inbox". 3. Select message . 4. Select "View". 5. Press "More". 6. Select "Save number". 7.
5604 Wireless Handset User Guide Example: to get the character E, press key 3 twice. "E" appears in the display and is selected after a timeout or when another key is pressed. To delete a character, press "Clear". 4. Press "Send". 5. Enter the call number. 6. Press "Send" to send the message. Open a Sent Message 1. Enter “Messaging” menu, see Messaging on page 27. 2. Select “Sent”. 3. Select message. 4. Press "View" to read the message. Send to Another Destination 1.
5604 Wireless Handset User Guide Message Queuing and Message Priority Note: This feature is applicable for 5604 Services license only. The default settings is that each message will be displayed without being interrupted by another message, except if the new message is of higher priority. Messages that are not shown yet are placed in a queue and the priority and time of reception determine the position in the queue. There are 9 levels of the priority. 1 is highest priority and 9 is lowest priority.
5604 Wireless Handset User Guide Interactive Messaging Note: This system dependent feature is applicable for 5604 Services license only. Interactive Messaging (IM) is a function that extends basic messaging. It makes it possible for a user of a handset to access information from a client application in the system. An example can be a customized application that can be accessed from the handset. A list of actions can be included in the message sent from the application to the handset.
5604 Wireless Handset User Guide Colored Messaging Note: This is a system dependent feature for 5604 Services license only. It is possible to send colored messages to handsets. The sender of a message (that is, an application) determines the color of the message. Colored messaging can be useful for categorizing messages. In figure 8, there are two colored messages (a new message, and a read message) in the message inbox (left in the figure).
5604 Wireless Handset User Guide The prefix is predefined by the user when programming the Hot/Soft key or Service, Define Soft Keys on page 54 on page 46 or Define Hot Keys on page 54. Voice Mail Note: This feature is only available if configured in the system. Receive a Voice Mail When receiving a voice mail, the content of the voice mail notification is displayed automatically on the screen, and is also indicated by the “Voice mail message” icon in the status bar.
5604 Wireless Handset User Guide Alarm Operation Note: The following system dependent features are applicable for 5604 Personal Alarm license only, see Mitel 5604 Wireless Handset Configuration Manual. Push-button Alarm Press the red alarm button twice within two seconds to activate the alarm. An information text is displayed, default “Personal Alarm” is displayed. The alarm is sent to the alarm central that distributes it further. After that the handset returns to stand-by mode.
5604 Wireless Handset User Guide Automatic Call after Alarm A handset can be configured to call a pre-defined number after an alarm has been sent. Depending on the settings, the call can be established in the following modes; • Loudspeaking mode, or • Monitor mode, or • Normal mode See Mitel 5604 Wireless Handset Configuration Manual for more information.
5604 Wireless Handset User Guide Menu Tree Customizing the Menu Tree The menu tree can be customized by hiding some of the functions that are available but for example not in use. Which functions that should be hidden are defined in the PDM. See Mitel 5604 Wireless Handset Configuration Manual.
5604 Wireless Handset User Guide Contacts • Call contact ——> • Search • From contact list • Add contact ——> • Edit contact ——> • Search • From contact list • Delete contact • New • From Call list ——> • Search • From contact list • Central phonebook* ——> • Search by name • Search by number • Last result * System dependent 38 > ——> • Name • Work number > • Mobile number • Other number • Ring signal > > > > > ——> • Name • Work number • Mobile number • Other number • Ring signal > > > > > > >
5604 Wireless Handset User Guide Profile • Normal (example) ——> • Add new ——> • Name • Volume > > • Ring signal ——> • Internal call • External call • Call back • Message alert ——> • Message alert 1 | | • Message alert 7 • Beep • Vibrating alert ——> • On • On if silent • Off • Key sound ——> • Click • Tone • Silent > > • Answering behaviour ——> • Automatic • Loudspeaker 39
5604 Wireless Handset User Guide Messaging Figure 1. • Inbox ——> Message List —> • View —> • Reply ——> • Enter text > • More ——> • Delete • Forward • Call sender • Call no.
5604 Wireless Handset User Guide Short cuts Soft Keys ---> Left ---> Middle ---> Right ---> Hot Key ---> 0, 2 - 9 ---> Navigation Keys ---> Up Down Middle Right ---> ---> ---> ---> Multifunction button---> Long press ---> Multi press ---> *) Visible if defined in PDM Name > Function -----------> Value > Control question --> On Off Not used Phone call ---> Enter number Call list Contact list Central Phonebook Function ------------> Message inbox Send message ---> Enter number Value > Control questi
5604 Wireless Handset User Guide Connections • Headset —> • Mic on boom • Mic on cable • Hearing Protection • System • In charger —> • Change system —> • Automatically • System A (example) • Subscribe • Unsubscribe** • Rename system • Priority > > > > —> • No action • Switch off • Redirect • Sound off • Logout* • Message absence *) This is a license dependent feature. **) It is not possible to unsubcribe a protected system via the System menu.
5604 Wireless Handset User Guide Settings Sound & Alerts ---> Volume > —> Internal call External call Callback Vibrator alert —> On On if silent Off Key sound —> Click Tone Silent ---> On Off ---> Auto phone lock Ring signals Message alert Locks ---> Automatic key lock Phone lock > Change PIN code Display —> Screen saver ---> —> On On in charger Off > Information Black Brightness Contrast Time & Date Answering —> –> ---> Normal Power save > Time format —> hh:mm (am/pm) h
5604 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked "More".
5604 Wireless Handset User Guide Navigate the Menu 13:00 Messaging Calls Connections Short cuts Services Settings Profiles Contacts Select Back Figure 9: The main menu Connections Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". Headset • Mic on boom • Mic on Cable • Customized headset profile1 1. Select "Headset". 2. Select headset from list. 3.
5604 Wireless Handset User Guide The IPDI code is a unique code which has been assigned to the handset, see also Admin Menu on page 69. 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Select "System" 4. Select "Subscribe" 5. Press "Next". 6. Enter System name (optional). If no system name is entered, the default name will be used. That is System A, System B etc. depending on which system name that is free. 7. Press "Next". 8. Enter PARK code (max. 31 digits).
5604 Wireless Handset User Guide Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. It is possible to set the systems in priority by moving them up or down in the list. Note: This is used in combination with system set to be "Automatic", see Change System on page 45. 1. Select "Priority". 2. Change the priority if needed by selecting "Up" or "Down".
04 Wireless Handset User Guide Logoff Handset While Charging Note: This feature requires that the parameter "Phone mode" is configured. See Mitel 5604 Wireless Handset Configuration Manual. When the handset is placed in a charger it can be logged off while it is charging. Call list and message list will be deleted when the handset is logged out. When it is removed from the charger, the user needs to log on again. 1. Select “In charger”. 2. Select “Logout”.
5604 Wireless Handset User Guide Calls Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown.
5604 Wireless Handset User Guide Delete all Entries from the Call list 1. Press the Soft key "More". 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls 1. Select Missed calls, and step with the and to scroll in the list. 2. Press the Soft key "Call" to call back. As in Call List there is a Soft key "More" which can be used to view the time/date of the call, edit the received number, add to contacts, delete received numbers.
5604 Wireless Handset User Guide Push to Talk The Push-to-Talk (PTT) function enables a pre-defined group of mobile staff to participate in a call whereby they all listen to the group's call activity, typically in loudspeaker (Handsfree) mode. They press and hold a button in order to speak. For PTT to function, the PTT-capable handsets in the PTT group must be configured on the Wireless Messaging Services (WSM) Gateway.
5604 Wireless Handset User Guide Reject a PTT Invitation - Voice Style Press to reject the PTT invitation. The handset will return to the previously shown screen. See alsoRe-join a PTT Group on page 52. PTT Message Style (System/Application initiated) This mode is typically utilized in conjunction with an application that will trigger the PTT call based on a alarm or communication escalation. Note: This method requires an additional Alarm Management Server (AMS) module.
5604 Wireless Handset User Guide Call a PTT Group Note: PTT group(s) must be defined in the PDM and Messaging Group(s) in WSM to be able to use this function. See Mitel 5604 Wireless Handset Configuration Manual, and WSM Installation and Operation Manual. When calling a PTT group, the members in the defined PTT group will receive a PTT invitation as an incoming call (PTT Voice Style). 1. Press "Menu". 2. Select "Calls". 3. Select "PTT groups"1. 4. Select a PTT group. 5. Press "Call", or the Off-hook key.
5604 Wireless Handset User Guide Short Cuts Menu Predefined functions can be set as short cuts for the Soft keys, Hot keys, Navigation keys, and the Multifunction button. It is for example possible to define the soft key to make a call, as a short cut to send a message or to a menu. 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". Define Soft Keys 1. Select "Soft keys".
5604 Wireless Handset User Guide 5. Select "Value" (only for some of the functions), and press "Select". Enter a value for example a handset number. Press "Back". 6. Select "Control question", and press "Select". It is off by default. 7. Press "Save". Define Multifunction or Alarm1 Button The Multi-function button can be defined with two different functions, a long press activates one function, and a double press activates another function. 1. Select "Multi-function button"/"Alarm button1". 2.
5604 Wireless Handset User Guide Services Menu With this menu it is possible to customize your own menu with functions that are used often. A list of predefined functions are available for example, Write new message, Central phonebook, Call contact, etc. 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". Add Services 1. Select "Add new". 2.
5604 Wireless Handset User Guide Messaging 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". Inbox 1. Select "Inbox" to view the message list. 2. Select a message by using the and on the navigation key. Reply to Sender 1. Select "View". 2. Select "Reply". 3. Enter text. 4. Select "Send". Delete Message 1. Select "More". 2. Select "Delete". 3.
5604 Wireless Handset User Guide Call number in text 1. Select "View". 2. Select "More". 3. Select "Call (No. in text)"1. 4. Select number from the list. 5. Select "Call" Save Number 1. Select "View". 2. Select "More". 3. Select "Save number". 4. Select "Work Number"/"Mobile number"/"Other number". 5. Press "Add". 6. Enter name for the contact. 7. Press "OK". 8. Press "Save". The number will be saved in the contact list. Write New Messages 1. Select "Write new message". 2. Enter text, and press "Send".
5604 Wireless Handset User Guide Sent Messages 1. Select "Sent" to view the list. 2. Select "View". Forward message 1. Enter additional text if needed. 2. Enter number. 3. Select "Send". Delete Message 1. Select "Delete". 2. Select "Yes" to delete the message. Delete/Delete All 1. Select "More". 2. Select "Delete" or "Delete all". 3. Select "Yes" if the unsent message shall be deleted.
5604 Wireless Handset User Guide Profiles Menu It is possible to set up an own profile for incoming calls, message alerts, vibrating alerts, key sound etc. This can be useful when there are many users on the same handset, and they want different sound profiles. It can also be used for temporarily settings, for example while in a meeting incoming calls should be silent. It is easy to switch between the different profiles. 1.
5604 Wireless Handset User Guide Contacts Menu The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact; work number, mobile number, and other number. In addition, a company phonebook with up to 1000 entries can be downloaded to the handset via the PDM/WSM, see Software Upgrade and Additional Features on page 70.
5604 Wireless Handset User Guide 8. Press "Save" and then "Back". Different ring signals can be set to distinguish this contact from another contact. Add from Call List 1. Select "From call list". 2. Select number. 3. Press "Add". 4. Select number type. 5. Press "Select". 6. Press "Add", and enter name for the contact. 7. Press "OK". 8. Press "Save". Edit Contact 1. Select "Edit contact". 2. Select contact, and press "Edit" twice. 3. Enter new name/number, and press "OK". 4. Press "Save".
5604 Wireless Handset User Guide Search by Number 1. Select "Search by number". 2. Enter handset number, select "Search". The search result is displayed. View Last Search Result 1. Select "Last result". Only the last result will be displayed.
5604 Wireless Handset User Guide Settings Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navigation key. 2. Select in the menu, see Settings Menu on page 64. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts. 2. Select “Volume”. 3. Step with to increase the volume and with to decrease it. Press Back to save the setting. Set different Ring Signals for Internal Call, External Call and Call Back 1. Select “Sound & Alerts”. 2.
5604 Wireless Handset User Guide It is possible to listen to the key sound by pressing the soft key "Play". Phone Lock settings Activate the Automatic Key lock 1. Select “Locks”. 2. Select "Automatic key lock". 3. Select "On" for activation of automatic key lock. Note: It is possible to answer/close an incoming call and/or press the alarm button while the keypad is locked. If configured in the PDM/WSM, it is also possible to call an emergency call while the keypad is locked.
5604 Wireless Handset User Guide Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. 3. Press "OK". 4. Enter new PIN code twice. 5. Press "Save". Display Settings Screen Saver 1. Select “Display”. 2. Select “Screen saver”. 3. Select “Information”, or “Black”. Time and status information will be displayed when "Information" is selected, and the display will turn off when the handset is not used. 4. Press "Back". Brightness 1. Select “Display”. 2. Select “Brightness”. 3.
5604 Wireless Handset User Guide Time & Date Settings Set Time Format 1. Select "Time & Date" and press "Select". 2. Select Time format. The actual time format will be displayed. Selectable time format: • 12:00 (AM/PM) • 24:00 3. Press "Select" to save the setting. Set Date Format 1. Select “Time & Date” and press "Select". 2. Select “Date format”, press "Select". Selectable date format: • DD/MM/YYYY, i.e 17/09/2008 (also called Europe) • MM/DD/YYYY, i.e.
5604 Wireless Handset User Guide Answering Behaviour 1. Select "Answering behaviour". 2. Select "Automatically" and/or "Loudspeaking". 3. Press "Change" to change the setting. The check box will be marked. 4. Press "Back" to save the setting.To remove the setting, press "Change". The check box will be unmarked. Change Text size for Messages 1. Select "Messages". 2. Select "Text size Normal". The default text size is "Normal". 3. Select "Normal" or "Large". Change the Menu Language 1. Select “Language”.
5604 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See Mitel 5604 Wireless Handset Configuration Manual.
5604 Wireless Handset User Guide System Handling Software Upgrade and Additional Features Software and parameters in the handset 5604 can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or WSM Installation and Operation Manual.
5604 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Operational Problems Fault Probable cause Action or comment No display The battery level is low or the handset is defective.
5604 Wireless Handset User Guide Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range, but no access rights. Switch handset off and then switch it on again or contact system administrator. No System. The handset beeps once a minute (during max 30 minutes) with a low tone followed by a high tone (if enabled, the vibrator also follows the beeps). The handset is out of coverage or handset is defective.
5604 Wireless Handset User Guide LED Error Indications See also chapter LED Indications during Easy Replacement on page 78. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new" (the replacement headset) handset, is inserted into the charger during Easy Replacement, this error indication appears. Change to the correct handset. 2. The charger has found that Easy Replacement does not work.
5604 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use the handset in the area that is covered by your system. Outside this area you will loose contact with the system. The signal strength icon will be low and “Searching” will be displayed.
5604 Wireless Handset User Guide Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the dialog window "Battery low. Charge now." appears. The "Empty battery" icon is flashing when the battery has 5% or less remaining capacity left.
5604 Wireless Handset User Guide Figure 10: Easy replaceable battery, unlock the lid and remove the battery Easy Replacement of Handset Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display. The easy replacement procedure is done via the handset display and the 5603/4 Programmer, or the 5603/4 Rack Charger.
5604 Wireless Handset User Guide Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications. This means that if the old handset has a broken display, the LED indications on the charger and on the handset can be used to follow the replacement procedure. Before and after easy replacement, the LEDs may have different LED indications. For more details, see LED Indications during Easy Replacement on page 78.
5604 Wireless Handset User Guide 4, 5 When the text "Please insert old phone in charger" is displayed, replace the new handset with the old handset. The handset can either be switched on or off. Note: If the 5603/4 Rack Charger is used, the same charging slot has to be used for both handsets. The handset will be restarted and after a few seconds, the text "Saving settings. Do not remove phone from charger" appears. The charger LED changes to slow orange flashing.
5604 Wireless Handset User Guide Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 12: Screw the hinge-type clip into position Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 13: Screw the swivel-type clip into position.
5604 Wireless Handset User Guide Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used.
