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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Description of Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5603 Wireless Handset User Guide Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Sound and Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Select Headset Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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About Your Phone About Your Phone The Mitel 5603 Wireless Handset is a feature-rich handset designed to operate in conjunction with an IP-DECT base station and the 3300 ICP. It is ideal for users who need mobile voice and messaging functions. Figure 1: 5603 Handset Caution: The handset/headset must be fully charged before starting regular use.
5603 Wireless Handset User Guide Description of Your Handset 1 Earpiece speaker 2 Soft keys The three soft keys is used with GUI, that is, the functions of each Soft key is indicated by text in the display just above the keys. 3 Off-hook key To answer a call, to pre-dial a number, and as a short cut to the Call list. 4 Voice mail access* A quick access to the handset’s Voice mail. 5 Key lock and Upper/Lower case Combined key lock and Upper/Lower Case. 6 Space To add space between text.
About Your Phone Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouth cap or ear cap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the Loudspeaking function. It is located on the back side of the handset. Microphone The microphone is placed on the front bottom side of the handset.
5603 Wireless Handset User Guide Chargers 002 Desktop Charger Advanced Basic Figure 2: Desktop Chargers There are two desktop chargers available: a basic one that will only charge the handset, and one with advanced functionality to download new software and to synchronize options. The handset is fully operational while placed in the charger. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. For more information.
About Your Phone To disable the key lock feature, press the key and then press Select. Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date. Tips for your Comfort and Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder.
5603 Wireless Handset User Guide Environmental Requirements • Only use the handset in temperatures between 0° C to +40° C (32° F to 104° F). • Avoid exposing the handset for direct sunlight or close to other heat sources. • Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound pressure from a handset's earpiece or headset may cause permanently hearing loss. • Do not expose the handset to open flame. • Keep the handset away from excessive heat and moisture.
About Your Phone display normally displays date and time, the Owner ID and handset number. The Owner ID can manually be set by the user. Figure 3: Display Configuration in Standby Mode The Status bar (1) is used for icons which give the user information about signal strength, missed calls, new messages, phone lock, key lock, sound off, time and battery status. This row is always visible in all screens. The Header bar (2) displays the current date, headset connection, and system connection.
5603 Wireless Handset User Guide "Microphone off" icon indicates a silenced microphone. It appears after a long press on the Sound off key during a call. “Loudspeaking” icon appears in the soft key bar during a call. Pressing this icon will turn on the loudspeaker. “Loudspeaking off” icon appears after the soft key for Loudspeaking icon has been pressed. Pressing this icon will turn off the loudspeaker. “Key lock” icon indicates a locked keypad.
About Your Phone Keys and Buttons Some keys have different functions depending on the phone state or the length of time that you press a key. Short press = Press and release the key in less than one second. Long press = Press and hold down the key for longer than one second and then release. Off-hook Key This key is used to answer calls, to pre-dial numbers and as a short cut to the Call list. One short press in standby mode opens the call list.
5603 Wireless Handset User Guide The three soft keys are located just beneath the display. The function of each soft key is indicated by text in the display just above the keys. In idle mode, the soft keys can be used for specific functions defined by the user of the handset. Volume Button and on the Navigation key are used for increasing/decreasing the earpiece, headset, and the loudspeaker volume.
About Your Phone • The first character entered when adding/editing a name in the Contacts menu, will be an upper level character followed by lower level characters, unless the * key is pressed before entering the character. To switch between Abc, ABC, abc, and 123 the * key is pressed. • A long press on the #-key displays special characters. Headset f you will use your handset frequently, we recommended you use a headset so you have both hands free.
5603 Wireless Handset User Guide Customizing Your Phone Switch the Handset On/Off The handset is switched off: 1. Press and hold On-hook key . When pressing the On-hook key, the handset will vibrate and the display lights up. 2. A window "Switch on" appears. Confirm by pressing "Yes". The handset is in idle mode: 1. Press and hold On-hook key . 2. A window "Switch off" appears. Confirm by pressing "Yes".
Customizing Your Phone Lock keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. Press "Yes". Lock/Unlock the Handset You can protect the handset from unauthorized use. If you enable this function, you must enter a PIN code to switch on the handset to answer calls. You can change the default phone lock code (0000) to any 4 - 8 digit personalized code. 1. Press "Menu". 2. Select "Settings" . 3. Select “Locks". 4. Select “Phone lock”. 5. Select "Auto phone lock". 6.
5603 Wireless Handset User Guide Making and Answering Calls Make a Call Pre-Dial 1. Enter the number. 2. Press or "Call" to get the line. The number is shown on the display while dialling. If required, press "Clear" to erase the number. You can use the Navigation key to step and add/delete a digit in the middle of a number. You can turn on the tone sender in a pre-dialled number by making a long press on . Dial a Number from the Call list 1.
Making and Answering Calls Dial a Number from the Company Phonebook 1. Press the "Menu" soft key. 2. Select "Contacts". 3. Select "Call contact". 4. The local and company phonebook appears in the same list but the company names are indicated by a “Locked entry” icon in front of the name. Select contact from list, or search name/number by entering characters in the "Search" field. 5. Press or the "Call" key to make the call. Note: you can to access the Company phonebook by pressing the soft key mode.
5603 Wireless Handset User Guide Adjust the Volume during a Call On the navigation key, press and to increase and decrease the volume, respectively. The handset will now store and keep the new volume level. Open Contacts during the Call 1. Press the "More" soft key during the call. 2. Select "Contacts". 3. Press "Select". 4. Select "Call contact" for searching a local or company phonebook contact, or select "Central phonebook" for searching a central phonebook contact. 5. Press "Select". 6.
Call Handling Call Handling During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the More soft key during a call. This displays the In Call menu (see below).
5603 Wireless Handset User Guide You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method. In-Call Menu under More Associated Feature Access Code Contacts Microphone off New Call R Hold/Retrieve R Release R4 Call Swap R2 Join RR + *80 Call BackI 5 Answer Call Waiting R2 Call Park RR + *7# Hold 1. During a call, press the "More" soft key. 2.
Call Handling 3. Dial the number of the third party. 4. Wait for an answer. 5. Press "More" and then select "Join" to conference all the parties together. Answer Call Waiting While on a call, you hear a call waiting beep. 1. Press the "More" soft key. 2. Press "Answer Call Waiting" to answer the incoming call. Callback Callback lets you request that the system notify you when a busy extension becomes free. 1. When a number/extension is busy, press the "More" soft key. 2.
5603 Wireless Handset User Guide Advanced Features The following features are available from the "Calls -> Call services" menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page To access the Call Services menu: 1. Enter the menu by pressing the "Menu" soft key. 2. Select in the menu. 3. Press "Select". Call Forward To set Call Forwarding: 1. Press the "More" soft key. 2.
Advanced Features Do Not Disturb To activate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not Disturb". 3. When you hear a re-order tone, press to hang up. To deactivate Do Not Disturb: 1. Press the "More" soft key. 2. Select "Do Not Disturb Cancel". 3. When you hear a re-order tone, press to hang up. Direct Page Direct Paging allows you to page a party through the party’s handsfree speaker. 1. Press the "More" soft key. 2. Select "Direct/Group Page". 3. Dial the extension number. 4.
5603 Wireless Handset User Guide Voice Mail Receive a Voice Mail When a new voice mail is received, the message alert signal sounds, and the voice mail icon appears in the status bar. The new voice mail notification is also displayed in a window. Check the Voice Mail Inbox Check the voice mail(s) by pressing "Call" from the window. If "Close" is selected, you can dial the Voice Mail by a long press on digit key "1" when in standby mode. Follow the given instruction in the Voice Mail.
Contacts Contacts The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and other number. For more information on how to add, edit, or delete a contact. See “Contact Menu” on page 30. In addition, a company phonebook with up to 500 entries can be downloaded to the phone via the PDM.
5603 Wireless Handset User Guide Navigate the Menu Figure 7: Main Menu • Settings (1) • Contacts (2) • Calls (3) Enter/Exit the Menu Mode Enter the menu by pressing the Menu soft key. The most recently used tab is highlighted. If the handset has been restarted, the Contacts tab appears. 1. Use the Left or Right navigation key to choose a menu tab and then press the Down navigation key to open it. The menu title appears and the first alternative is highlighted. 2.
Navigate the Menu Menu Tree The following diagrams illustrate the menus for each tab. Note: Some options are system-dependent and may not appear on your phone.
5603 Wireless Handset User Guide Contacts * System dependent Note: you can to access the Call contacts menu by pressing the soft key mode.
Navigate the Menu Settings • Sound & Alerts —> • Volume > • Ring signals —> • Internal call • External call • Callback • Vibrator alert —> • On • On if silent • Off • Key sound —> •Click • Tone • Silent • Headset —> • Mic on boom • Mic on cable • Display —> • Contrast • Time & Date —> • Time format —> • hh:mm (am/pm) • hh:mm • Date format —> • dd month yy • month dd yyyy • yyyy-mm-dd • mm/dd/yyyy • dd/mm/yyyy • dd-mm-yyyy • dd.mm.
5603 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the "More" soft key Note: If configured in the PDM/WSM, you can call an emergency call while the handset/keypad is locked. When calling from a locked handset you can access the Microphone on/off function only from the In Call menu. During an ongoing emergency call you cannot access the In Call menu.
Navigate the Menu Call Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Press "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown. Note: If supported by the system, the number’s contact name can be displayed in the call list. 1. Select "Call list", and step with and to scroll in the list.
5603 Wireless Handset User Guide Missed Calls 1. Select "Missed calls". 2. Step with the and to scroll in the list. 3. Press "Call" to call back. As in "Call list" there is a "More" soft key which can be used to view the time/date of the call, edit the received number, add to contacts, and delete received numbers. See “Call List” on page 29 for information about the functionality in the "More" soft key. Note: If supported by the system, the number’s contact name can be displayed in the list.
Navigate the Menu 7. Press "OK". 8. Press "Save" and then "Back". Add from Call List 1. Select "From call list". 2. Select a number. 3. Press "Add". 4. Select "Work number", "Mobile number", or "Other number". 5. Press "Select". 6. Press "Add", and enter name for the contact. See “Alphanumeric Keys” on page 10. 7. Press "OK". 8. Press "Save". Edit Contact Note: It is not possible to edit a company phonebook contact. The company contacts are indicated by a “Locked entry” icon in front of the name. 1.
5603 Wireless Handset User Guide Search by Name 1. Select "Search by name". 2. Enter first name and/or last name. 3. Press "Search". The search result will be displayed. Search by Number 1. Select "Search by number". 2. Enter the number. 3. Press "Search". The search result appears. View Last Search Result Select "Last result". Only the last result will be displayed. Settings Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu.
Navigate the Menu 4. Press "Back" to save the setting. Set the Key Sound This means that every time a key is used, a low sound is heard. 1. Select “Key sound”. 2. Select “Silent, “Click”, or “Tone”. 3. Press "Back". You can listen to the key sound by pressing the "Play" soft key. Select Headset Profile 1. Select "Headset". 2. Select "Mic on boom", "Mic on cable", or "Customized headset profile"1 3. Press "Select". Display Settings 1. Select “Display”. 2. Select “Contrast”. 3.
5603 Wireless Handset User Guide 4. Press "Select". Date formats: • DD/MM/YYYY, for example: 17/09/2008 (also called Europe) • MM/DD/YYYY, for example: 9/17/2008 (also called US) • YYYY-MM-DD, for example: 2008-09-17 (ISO 8601) • MMM DD YYYY, for example: Sep 17 2008 • DD MMM YY, for example: 17 Sep 08 • DD.MM.YYYY, for example: 17.09.2008 • DD-MM-YYYY, for example: 17-09-2008 5. Press "Select" to save the setting. Phone Lock settings Activate the Automatic Key lock 1. Select “Locks”. 2.
Navigate the Menu 4. Enter a PIN code. 5. Press "OK". Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. 3. Press "OK". 4. Enter new PIN code twice. 5. Press "Save". Answering The default setting for the handset is to use the Off-hook key when answering a call. The answering behaviour can be configured to answer the call automatically, i.e. without pressing a key, and/or in loudspeaking mode. you can to set the answering behaviour to any key.
5603 Wireless Handset User Guide Change Owner ID The Owner ID is set to identify the handset. 1. Select "Owner ID". 2. Enter in identity. 3. Press "Save". In Charger Redirect Calls while Charging Calls can be redirected to another extension when the handset is placed in a charger.The function is automatically cancelled when the handset is removed from the charger. 1. Select “In charger”. 2. Select “Redirect”. Note: The settings in the system determines how the incoming calls will be handled.
Navigate the Menu Note: The PARK code may not be required if there is no alien DECT system within the coverage area. The IPEI code is a unique code which has been assigned to the handset. See also “Admin Menu” on page 38. 1. Enter System name. Press "next". 2. Enter PARK code. The PARK code may not be required if there is no alien DECT system within the coverage area. 3. Enter AC code. Press "Next". An information text "Protection on?" appears. 4. Select "Yes" if the new system needs to be protected.
5603 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5603 Wireless Handset Configuration Manual.
System Handling System Handling Software Upgrade and Additional Features Software and options in the 5603 handset can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or the WSM Installation and Operation Manual. Examples of additional features that can be downloaded/configured via PDM/WSM: • Company phonebook • Downloadable languages Refer to the Mitel 5603 Wireless Handset Configuration Manual for more information.
5603 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Operational Problems Fault Probable cause Action or comment No display The battery level is low or the handset is defective.
Troubleshooting Display shows Probable cause Action or comment Enter PIN code The handset’s lock is activated. Enter the required PIN code. If PIN code lost enter new via PDM or do a factory reset via PDM. Battery low, charge now The battery level is low. Charge or replace the battery. Phonebook is not available at the moment. The phonebook does not respond, not available at the moment. Try again later or if fault persists do a factory reset via admin menu or PDM.
5603 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use your handset in the area that is covered by your system. Outside this area you will loose contact with the system. The signal strength icon will be low and “Searching” will be displayed.
Maintenance Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon appears when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the window "Battery low. Charge now." appears. The "Empty battery" icon is flashing when the battery has 5% or less remaining capacity left. In addition; a warning signal sounds every second, the LED flashing red, and the window "Battery empty. Shutting down." appears.
5603 Wireless Handset User Guide Figure 8: Easy Replaceable Battery Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below.
Maintenance Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 1. Figure 10: Attach the Swivel-type Clip into Position Easy Replacement Easy replacement can be used if a handset needs to be replaced. The easy replacement procedure is done via the handset display and the 5607 Programmer, or the rack charger. Note: If the electrical connection is damaged, it is not possible to follow the Easy Replacement procedure.
5603 Wireless Handset User Guide Note: You can perform Easy Replacement between different product licenses (that is; Basic and Advanced). The new handset’s product license is not replaced by the old handset’s variant license during the procedure1. 2. Make sure that the handset batteries are charged before starting the easy replacement procedure. 3. Switch off the new handset by long pressing .
Maintenance I 1 On the new handset, press and hold Note: Do not release until you are instructed to do so. 2 Put the new handset in the charger. 3 When the text "Start phone replacement?" appears, release . Press "Yes" (left soft key). The text "Follow the instructions. Each step can take several minutes." appears in the display. Press "OK"(left soft key). 4, 5 When the text "Please insert old phone in charger" appears, replace the new handset with the old handset.
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Index Index A M Menu tabs 8 Microphone 3 Mute button 9 Antenna 3 N B Battery 3, 43 low battery 43 Navigation Key 9 Number input mode 10 O C C (Clear) button 9 Call info 8, 20, 25 Calling answered call 8 call a number from the call list 14 dial a number 14 missed call 8 outgoing call 8 quick call by a name in the phonebook 14 Case 3 Centralized phonebook 23 Clip 3 E Earpiece 3 On/Off button 9 Operating Area 42 Out of Coverage 42 P PIN code 34 R Ring signal muted 7 S Signal strength 7 Speed dial 10
