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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Description of Your Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Settings Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5603 Wireless Handset User Guide vi
5603 Wireless Handset User Guide About Your Phone The Mitel 5603 Wireless Handset is a feature-rich handset designed to operate in conjunction with an IP-DECT base station and the 3300 ICP. It is ideal for users who need mobile voice and messaging functions. Figure 1: Mitel 5603 Wireless Handset Caution:The Handset/Headset must be fully charged before starting regular use.
5603 Wireless Handset User Guide Description of Your Handset 1 Earpiece speaker 2 Soft keys The three soft keys is used with GUI, that is, the functions of each Soft key is indicated by text in the display just above the keys. 3 Off-hook key To answer a call, to pre-dial a number, and as a short cut to the Call list. 4 Voice mail access* A quick access to the handset’s Voice mail. 5 Key lock and Upper/Lower case Combined key lock and Upper/Lower Case. 6 Space To add space between text.
5603 Wireless Handset User Guide Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouth cap or earcap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. Loudspeaker The handset has a separate loudspeaker for the loudspeaking function. It is placed on the back side of the handset. Microphone The microphone is placed on the front bottom side of the handset.
5603 Wireless Handset User Guide Chargers 002 Desktop Charger Advanced Basic Figure 2. Desktop chargers. There are two desktop chargers available, one basic that will only charge the handset, and one with advanced functionality to download new software and to synchronize parameters. The handset is fully operational while placed in the charger. The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket.
5603 Wireless Handset User Guide Tips for your Comfort and Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5603 Wireless Handset User Guide • M-alcohol (70% Methylated Ethanol) • 60% Chlorhexidin 0.5mg/ml Acetone can be damaging to the plastic casing of the handset and should not be used. Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time, the Owner ID and handset number.
5603 Wireless Handset User Guide “Full battery” icon is displayed in upper right corner. The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the dialog window "Battery low. Charge now!" appears. The "Empty battery" icon is flashing when the battery has 5% or less remaining capacity left.
5603 Wireless Handset User Guide Menu icons The ”Contacts” menu contains all names/numbers in the local phonebook. In addition, a company phonebook with up to 500 entries can be downloaded to the phone via the PDM. It is also possible to access a central phonebook* from the "Contact" menu. The “Calls” menu contains call lists, call time, and call services*. Call services is configured in the PDM.
5603 Wireless Handset User Guide Off-hook Key This key is used for connecting calls. One short press in standby mode opens the call list. On-hook, and On/Off Key This key is used for disconnecting calls and returning to main screen. A long press in standby mode will switch the handset on/off. Navigation Key Use this key to step in the menu, and when working in text mode. , , , and are used for stepping left/right and up/down in the menu.
5603 Wireless Handset User Guide Alphanumeric Keys .,?!-‘”1 abcàâæç2 defèéêë3 jkl5 ghiîï4 mnoñôöœ6 pqrs7 wxyz9 Space + * 0 # 005 tuvû8 Figure 5: Available characters Note: Depending on the selected menu language, other characters can be available. This means that the character order can differ from the table above. In standby mode, and number input mode • A short press on a key enter the digits “0” - “9” and the characters * and #.
5603 Wireless Handset User Guide Headset A headset is recommended if the handset is frequently used, and/or the user want to have both hands free. The headset comes in two versions; microphone integrated in the cable and microphone on a boom. In order to achieve optimal audio quality with the different headset types it is recommended to select the corresponding headset profile. The default setting is microphone on a boom, that is, the audio is optimized for using a headset with microphone on a boom.
5603 Wireless Handset User Guide Customizing Your Phone Switch the Handset On/Off The handset is switched off: 1. Press and hold On-hook key . When pressing the On-hook key, the handset will vibrate and the display lights up. 2. A dialog window "Switch on" is displayed. Confirm by pressing "Yes". The handset is in idle mode: 1. Press and hold On-hook key . 2. A dialog window "Switch off" is displayed. Confirm by pressing "Yes".
5603 Wireless Handset User Guide Lock keypad 1. Press . 2. Press "Lock". Unlock keypad 1. Press 2. Press "Yes". Lock/Unlock the Handset 1. Press "Menu". 2. Select "Settings" . 3. Select “Locks". 4. Select “Phone lock”. 5. Select "Auto phone lock". 6. Select "On", "On in charger", or "Off". Note: If configured in the PDM, it is possible to call an emergency call while the handset is locked. See the Mitel 5603 Wireless Handset Configuration Manual.
5603 Wireless Handset User Guide Making and Answering Calls Make a Call Pre-Dial 1. Enter the number. 2. Press or "Call" to get the line. The number is shown on the display while dialling. If needed, press "Clear" to erase the number. By using the Navigation key it is possible to step and add/delete a digit in the middle of a number. It is possible to turn on the tone sender in a pre-dialled number by making a long press on . Dial a Number from the Call list 1.
5603 Wireless Handset User Guide Dial a Number from the Company Phonebook 1. Press the "Menu" Soft key. 2. Select "Contacts". 3. Select "Call contact". 4. The local and company phonebook appears in the same list but the company names are indicated by a “Locked entry” icon in front of the name. Select contact from list, or search name/number by entering characters in the "Search" field. 5. Press or the "Call" key to make the call.
5603 Wireless Handset User Guide During a Call Note: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (PDM), see the Mitel 5603 Wireless Handset Configuration Manual and Portable Device Manager (PDM) Installation and Operation Manual. If configured in the PDM/WSM, it is possible to call an emergency call while the handset/ keypad is locked. During the ongoing emergency call, the soft key "More" and the soft key "R" are disabled.
5603 Wireless Handset User Guide Start a New Call during Conversation 1. Press the "More" Soft key during the call. 2. Select "New Call"1. 3. Press "Select". 4. Enter number, or press 5. Press to access the phonebook. . 1. Visible if defined in the PDM.
5603 Wireless Handset User Guide Call Handling During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the More softkey during a call. This displays the In Call menu (see below). You can also use these features by pressing the R key on the handset during a call. The table below lists the In-Call Menu features and the associated feature access code method.
5603 Wireless Handset User Guide Hold 1. During a call, press the More softkey. 2. Select Hold/Retrieve to put the call on hold. To retrieve the Held Call 1. Press the More softkey 2. Select Hold/Retrieve to retrieve the call. Transfer 1. During the call, press the More softkey. 2. Select New Call. 3. Dial the number to which you want to transfer the call and then press the Call softkey. 4. Do one of the following: • to make a blind transfer, select Release to hang up and connect the other two parties.
5603 Wireless Handset User Guide Conference To conference with another party during an active call: 1. During a call, press the More softkey. 2. Select New Call to put the current call on hold. 3. Dial the number of the third party. 4. Wait for an answer. 5. Press More and then select Join to conference all the parties together. Answer Call Waiting While on a call, you hear a call waiting beep. 1. Press the More softkey. 2. Press Answer Call Waiting to answer the incoming call.
5603 Wireless Handset User Guide Advanced Features The following features are available from the Calls -> Call services menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup • Call Park Retrieve • Direct/Group Page • Loudspeaker Page To access the Call Services menu: 1. Enter the menu by pressing the Menu soft key. 2. Select in the menu. 3. Press Select.
5603 Wireless Handset User Guide Call Forward To set Call Forwarding: 1. From the Call -> Call Services menu, select Call Forward. 2. Enter the extension number to which you want to forward your calls. 3. Press Call. 4. Listen for a confirmation tone and then hang up. To cancel Call Forwarding: 1. From the Call -> Call Services menu, select Call Forward Cancel. 2. When you hear a re-order tone, press to hang up. Forwarding is cancelled.
5603 Wireless Handset User Guide Group Page Group Paging allows you to page a group of telephones through their built-in speakers. 1. Press the More softkey. 2. Press Direct/Group Page. 3. Do one of the following: • To page your prime page group, press #. • To page a specific page group, dial the page group directory number. 4. Speak to the dialed party after the tone. Loudspeaker Page 1. Press the More softkey. 2. Press Loudspeaker Page. 3. Dial the paging zone number, if required. 4.
5603 Wireless Handset User Guide Voice Mail Receive a Voice Mail When a new voice mail is received, the message alert signal sounds, and the voice mail icon is displayed in the status bar. The new voice mail notification is also displayed in a dialog window. Check the Voice Mail Inbox Check the voice mail(s) by pressing "Call" from the dialog window. If "Close" is selected, it is possible to dial the Voice Mail by a long press on digit key "1" when in standby mode.
5603 Wireless Handset User Guide Contacts The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact, that is, work number, mobile number, and other number. For more information on how to add, edit, or delete a contact, see “Contact Menu” on page 33.
5603 Wireless Handset User Guide Navigate the Menu 13:00 Contacts Calls Select Back 006 Settings Figure 6: The Main Menu. Enter/Exit the Menu Mode Enter the menu by pressing the Menu softkey. The most recently used tab is highlighted. If the handset has been restarted, the Contacts tab is displayed. 1. Use the Left or Right navigation key to choose a menu tab and then press the Down navigation key to open it. The menu title appears and the first alternative is highlighted. 2.
5603 Wireless Handset User Guide Calls 27
5603 Wireless Handset User Guide Contacts • Call contact ——> • Search • From contact list • Add contact ——> • Edit contact ——> • Search • From contact list • Delete contact • New • From Call list ——> • Search • From contact list • Central phonebook* ——> • Search by name • Search by number • Last result > ——> • Name • Work number > • Mobile number • Other number > > > > ——> • Name • Work number • Mobile number • Other number > > > > > > ——> • Call • More • Back > ——> > > • View contact •
5603 Wireless Handset User Guide Settings • Sound & Alerts —> • Volume > • Ring signals —> • Internal call • External call • Callback • Vibrator alert —> • On • On if silent • Off • Key sound —> •Click • Tone • Silent • Headset —> • Mic on boom • Mic on cable • Display —> • Contrast • Time & Date —> • Time format —> • hh:mm (am/pm) • hh:mm • Date format —> • dd month yy • month dd yyyy • yyyy-mm-dd • mm/dd/yyyy • dd/mm/yyyy • dd-mm-yyyy • dd.mm.
5603 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the "More" soft key Note: If configured in the PDM/WSM, it is possible to call an emergency call while the telephone/keypad is locked. During the ongoing emergency call, the In Call menu is not reachable.
5603 Wireless Handset User Guide Call Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. 3. Press "Select". Call List The 25 last received, dialled or missed calls are stored in a call list. If a number occurs more than once the last time stamp, together with the total number of occurrences, is shown. Note: If supported by the system, the number’s contact name can be displayed in the call list. 1. Select "Call list", and step with and to scroll in the list.
5603 Wireless Handset User Guide Delete Entry from the Call list 1. Press the "More" soft key. 2. Select entry to delete. 3. Select "Delete". 4. Select "Yes" to delete the entry from the list. Delete all Entries from the Call list 1. Press the "More" soft key. 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls 1. Select "Missed calls". 2. Step with the and to scroll in the list. 3. Press "Call" to call back.
5603 Wireless Handset User Guide Contact Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. Call Contact Note: Is it also possible to access Call contact by pressing the soft key mode. in idle 1. Select "Call contact". 2. Select contact from the list, or enter name or number in the search field. 3. Press , or "Call". It is also possible to edit the contact by selecting "View" > "More". Note that it is not possible to edit a company phonebook contact.
5603 Wireless Handset User Guide Add from Call List 1. Select "From call list". 2. Select number. 3. Press "Add". 4. Select "Work number", "Mobile number", or "Other number". 5. Press "Select". 6. Press "Add", and enter name for the contact, see “Alphanumeric Keys” on page 10. 7. Press "OK". 8. Press "Save". Edit Contact Note: It is not possible to edit a company phonebook contact. The company contacts are indicated by a “Locked entry” icon in front of the name. 1. Select "Edit contact". 2.
5603 Wireless Handset User Guide Central Phonebook In the central phonebook it is possible to search by name or number. The last search result can be displayed. When the search result is displayed, it is possible to view contact information, and add the number to new contact by pressing the "More" soft key. It is also possible to dial the number by pressing , or the "Call" soft key. 1. Select "Central phonebook". Search by Name 1. Select "Search by name". 2. Enter first name and/or last name. 3.
5603 Wireless Handset User Guide Settings Menu 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu. Sound and Alert Settings Adjust the Ringer Volume 1. Select "Sound & Alerts". 2. Select “Volume”. 3. Adjust the volume by using and on the navigation key. 4. Press "Back" to save the setting. Select Ring Signals 1. Select "Ring signals". 2. Select "Internal call", "External Call", or "Callback"1. 3. Press "Select". 4. Select ring signal.
5603 Wireless Handset User Guide Select Headset Profile 1. Select "Headset". 2. Select "Mic on boom", "Mic on cable", or "Customized headset profile"1 3. Press "Select". Display Settings 1. Select “Display”. 2. Select “Contrast”. 3. Adjust the contrast by using the and on the navigation key. 4. Press "OK". 5. Press "Back". Time & Date Settings Set Time Format 1. Select "Time & Date" 2. Press "Select". 3. Select time format. The actual time format will be displayed.
5603 Wireless Handset User Guide Phone Lock settings Activate the Automatic Key lock 1. Select “Locks”. 2. Select "Automatic key lock". 3. Select "On" for activation of automatic key lock. Note: It is possible to answer/close an incoming call while the keypad is locked. If configured in the PDM/WSM, it is also possible to call an emergency call while the keypad is locked. See the Mitel 5603 Wireless Handset Configuration Manual. Activate the Phone Lock The handset can be protected for unauthorized use.
5603 Wireless Handset User Guide Answering The default setting for the handset is to use the Off-hook key when answering a call. The answering behaviour can be configured to answer the call automatically, i.e. without pressing a key, and/or in loudspeaking mode. It is also possible to set the answering behaviour to any key. If "Any key" is selected, any keys except the "On-hook" key and the "Sound off" key can be used to answer a call. Answering Key The answering key is by default set to Hook-off. 1.
5603 Wireless Handset User Guide In Charger Redirect Calls while Charging Calls can be redirected to another extension when the handset is placed in a charger.The function is automatically cancelled when the handset is removed from the charger. 1. Select “In charger”. 2. Select “Redirect”. Note: The settings in the system determines how the incoming calls will be handled. This is a system dependent feature. Switch off While Charging When the handset is placed in the charger it can be switched off.
5603 Wireless Handset User Guide System Change System Select “Automatic” or a specific system. If the handset is set to “Automatic” it selects a system according to the priority list, see “Priority” on page 42. Subscribe System The handset can subscribe up to eight different systems. To subscribe a new system, the “Park:” (Portable Access Right Key) and “Ac:” (Authentication code) related to the system that will be log on to are needed. Contact your system administrator for more information.
5603 Wireless Handset User Guide Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. It is possible to set the systems in priority by moving them up or down in the list. Note: This is used in combination with system set to be "Automatic", see “Change System” on page 41. 1. Select "Priority". 2. Change the priority if needed by selecting "Up" or "Down".
5603 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See the Mitel 5603 Wireless Handset Configuration Manual.
5603 Wireless Handset User Guide System Handling Software Upgrade and Additional Features Software and parameters in the 5603 handset can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or the WSM Installation and Operation Manual.
5603 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error. Operational Problems Fault Probable cause Action or comment No display The battery level is low or the handset is defective.
5603 Wireless Handset User Guide Display shows Probable cause Action or comment Enter PIN code The handset’s lock is activated. Enter the required PIN code. If PIN code lost enter new via PDM or do a factory reset via PDM. Battery low, charge now The battery level is low. Charge or replace the battery. Phonebook is not available at the moment. The phonebook does not respond, not available at the moment. Try again later or if fault persists do a factory reset via admin menu or PDM.
5603 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. Operating Area You can only use your handset in the area that is covered by your system. Outside this area you will loose contact with the system. The signal strength icon will be low and “Searching” will be displayed.
5603 Wireless Handset User Guide Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the dialog window "Battery low. Charge now." appears. The "Empty battery" icon is flashing when the battery has 5% or less remaining capacity left.
5603 Wireless Handset User Guide Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 8: Attach the hinge-type clip into position. Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. Figure 1. Figure 9: Attach the swivel-type clip into position. Easy Replacement Easy replacement can be used if a handset needs to be replaced due to, for example, a broken display.
03 Wireless Handset User Guide The easy replacement procedure is done via the handset display and the 5603/4 Programmer or the 5603/4 Rack Charger. The following settings are replaced during easy replacement: • DECT registration • User parameters (including User ID) • Contacts • The extension number is assigned to the new handset. The following settings are not replaced during the easy replacement: • Call list Before Starting Easy Replacement Procedure 1.
5603 Wireless Handset User Guide New New Old New 1 2 3 4, 8 7 5 6 Figure 10: Easy Replacement Procedure via the 5603/4 Programmer I 1 On the new handset, press and hold Note: Do not release until you are instructed to do so. 2 Put the new handset in the charger. 3 When the text "Start phone replacement?" is displayed, release . Press "Yes" (left soft key). The text "Follow the instructions. Each step can take several minutes." appears in the display. Press "OK"(left soft key).
5603 Wireless Handset User Guide LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5603 and the charger during the easy replacement procedure.. See also “Troubleshooting” on page 45. LED indication Description Orange, flashing (1 000 ms on, 1 000 ms off) File transfer during Easy Replacement. 52 Orange, flashing (100 ms on, 800 ms off) “Change phone” indication during Easy Replacement.
