User guide

Mitel 5560 IPT User Guide
CALL HANDLING
Hold
To place a call on Hold:
• Press Left or Right to select the same audio path associated with the display that initiated
or accepted the call.
• Press Hold.
Note: You can only retrieve a call from hold when the 5560 IPT is idle.
To retrieve a call from Hold, do one of the following:
• Press the flashing line key or Float key.
• Press Add Held to conference into the held call.
To retrieve a call from Hold at another 5560 IPT, do one of the following:
• Press the flashing line key.
• Press Left or Right to select the handset/headset you wish to use, then dial the
appropriate feature access code and the number of the station that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press Left or Right to select the handset/headset you wish to use.
2. Press Trans/Conf.
3. Dial the number of the third party.
4. Do one of the following:
• To complete the transfer, press Release.
• To announce the transfer, wait for an answer, consult, and then press Release.
• To cancel the transfer, press Cancel.
To transfer an active call during headset operation:
1. Press Left or Right to select the handset/headset you wish to use.
2. Press Trans/Conf.
3. Dial the number of the third party.
4. To complete the transfer, press Release.
Conference
To form a Conference when a two–party call is already in place, or to add another party to an
existing Conference:
1. Press Left or Right to select the handset/headset you wish to use.
2. Press Trans/Conf.
3. Dial the number of the next party.
4. Wait for an answer.
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