User Guide – Release 1.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Mitel 5560 IPT User Guide Table of Contents ABOUT YOUR 5560 IPT ...................................................................................... 1 Elements of Your 5560 IPT............................................................................................ 1 Ring/Message indicators ...........................................................................................................3 TIPS FOR YOUR COMFORT AND SAFETY .......................................................
Mitel 5560 IPT User Guide Clear Programming from a Key ................................................................................... 17 USING THE PEOPLE APPLICATION................................................................ 18 Setting Up Your Contact List ....................................................................................... 18 Editing information in your contact list ......................................................................... 18 USING THE CALL INFO APPLICATION .
Mitel 5560 IPT User Guide Callback ....................................................................................................................... 27 Call History .................................................................................................................. 28 Call Park ...................................................................................................................... 28 Call Pickup...............................................................................
Mitel 5560 IPT User Guide ABOUT YOUR 5560 IPT The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that provides voice communication over an IP network.
Mitel 5560 IPT User Guide Elements of Your 5560 IPT Feature Function your voice mailbox. 4) Handsfree Speaker Provides audio for Handsfree calls, paging, and background music. 5) Fixed Function Keys and Common Keypad Common and fixed-function keys provide the following 5560 IPT functions, and audio control capability for both Left and Right displays: Speaker: enables and disables Handsfree mode. See Handsfree Operation on page 23 for more information.
Mitel 5560 IPT User Guide 11) Programmable Feature Keys Total of 94 self-labeling programmable keys (15 keys on the home page and 16 keys on pages 2 and 3 for each side). These keys can be programmed as speed call keys, feature keys, applications, or line appearance keys, according to your communication needs. The bottom right feature key on each home page is always the Prime Line key. 12) Handsets You can connect one or two handsets to the 5560 IPT.
Mitel 5560 IPT User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot, you may find it more comfortable to use a headset. See the headset usage section on page 22 for more information. Protect your hearing Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset.
Mitel 5560 IPT User Guide Your 5560 IPT has two audio modes: single and dual. Audio mode is automatically determined by the number of handsets/headsets attached to the 5560 IPT. The following table explains how your 5560 IPT behaves and how you can use it in each audio mode.
Mitel 5560 IPT User Guide Switching between Audio Paths in Dual Audio Mode • Use the Left or Right handset (or headset) accordingly. Notes: • Switching calls does not place an active call on hold. Press the corresponding Left or Right Key and then press Hold. • If the call being switched to is in Handsfree mode, switch to it by pressing Left or Right (to associate the common keys including Microphone to the correct audio path), Speaker, then Microphone. See Handsfree Operation on page 23.
Mitel 5560 IPT User Guide USING YOUR DEFAULT WINDOWS AND KEYS The default 5560 IPT windows and keys are shown and described below. The default window provides access to Applications and programmable keys. Use the default window to program feature keys. Getting Started with 5560 IPT When you receive your 5560 IPT, you need to program features and applications. Pressing the MENU key provides a list of the applications you can use to customize your 5560 IPT. (See Figure 3, right-hand display.
Mitel 5560 IPT User Guide 5560 IPT Default Window and Keys (see Figure 3) Feature Function 2) Float Keys Display the queue of ringing calls. Up to three concurrent incoming calls per side appear on Float keys with associated labels. 3) Programmable Keys Launch specific call control features. Press the Menu key to access the Settings application to program these keys.
Mitel 5560 IPT User Guide USING YOUR 5560 IPT APPLICATIONS Your 5560 IPT provides applications that simplify use of your telephony device. Press the Menu fixed function key in conjunction with the Left or Right button to open the Applications window and show the current status of all applications. To open an application, press the key beside the application name: • People: Use the People application to add, delete and edit contact names and numbers.
Mitel 5560 IPT User Guide • External Message: This application is not supported in Release 1.0. • Go to URL: This application is not supported in Release 1.0. • About 5560 IPT: to display information about the software release. Getting Help To access the 5560 IPT help system: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Help. 3. Press the < and > keys to view Quick Help items or press Key Icons to view a legend of 5560 IPT display icons. 4.
Mitel 5560 IPT User Guide CUSTOMIZING YOUR 5560 IPT Use the Settings application to customize your 5560 IPT. Customize both Left and Right displays independently, as the settings are not shared. Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT basis.
Mitel 5560 IPT User Guide To type Number information when the onscreen keyboard appears: Do one of the following: • Press the key beside the digit you want to enter • When you have finished selecting digits, press Save. Specify Display Brightness and Contrast You can adjust the brightness and display contrast either via the 5560 IPT volume controls (when the terminal is idle) or via the Settings application. To adjust the display contrast using the volume controls: 1.
Mitel 5560 IPT User Guide 4. Set the options using the appropriate actions described below: Option Turn audio feedback off for errors Action Press Turn Off. Adjust audio level for error beeps Press Volume + or Volume – Turn audio feedback on for errors Press Play Error Tone 5. Click Save. 6. Perform the same steps for the other display, as needed. Note: Press Cancel at any time to exit this application without making any changes.
Mitel 5560 IPT User Guide Notes: • When To my prime line is selected, select Display Call Info to display Call Information instead of the default 5560 IPT window. • Press Cancel at any time to exit this application without making any changes. Adjust Ringer To adjust the Ringer Volume while the 5560 IPT is ringing: • Press Vol + or Vol -. Note: If the 5560 IPT is in talk state, this action adjusts the volume of the handset, headset or speaker. If the 5560 IPT is idle, this action adjusts the contrast.
Mitel 5560 IPT User Guide PROGRAMING FEATURES ON YOUR KEYS Tips for Programming Features You can assign Features (like "Speed Call"), or Applications (like "People") to the programmable keys on your terminal. Program the keys on left and right sides individually, as key programming is unique to each side. You can edit the default label for each key and personalize them using the instructions on page 17. Use the Settings application whenever possible to program keys.
Mitel 5560 IPT User Guide Applications available for programming on programmable keys • Applications (list) • People • Call Forwarding • Settings • Help • Call Info Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you want to program. 5. If Applications are displayed, press the View Features softkey.
Mitel 5560 IPT User Guide To program Speed Call: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If you want to reprogram an existing key, select the key and press Clear Key. 5. Use the page navigation keys to find the Speed Call option and then press Speed Call. 6. Press Edit Number to enter number using onscreen keypad only and then press Save.
Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. Customize both left and right contact lists individually, as the lists are unique to each display. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first.
Mitel 5560 IPT User Guide Using the Call Forwarding Application The Call Forwarding application lets you set up profiles to redirect incoming calls to an alternate number when your 5560 IPT is busy, when you're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwarding profiles that identify where to send your incoming calls. After you create and save a profile in the Call Forwarding application, you can enable or disable it at any time.
Mitel 5560 IPT User Guide 8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward. Note: Press Cancel at any time to exit this application without making any changes. Activate Call Forwarding Profile To turn on a Call Forwarding profile after it has been programmed: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Call Forwarding. 3. Press the appropriate Profile setting. 4. Press Activate.
Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial the number using the keypad. • Press a key that is programmed as a Private Line key. • Press a key you have programmed as a Speed Call key. • Dial a number from the People application • Use Phone Book (see Phone Book below). TIP: In dual audio mode, the light on the Left/Right keys indicates which handset (or headset) is active.
Mitel 5560 IPT User Guide Phone Book To use Phone Book: 1. Press Phone Book. 2. Enter the name of the desired party, as follows: 3. For each letter in the name, press the appropriate key on the terminal dialpad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times. Use the <— softkey to correct errors. 4. Press the —> softkey to enter the next letter. 5. If required, press the —> softkey to add a space between the first and last name. 6.
Mitel 5560 IPT User Guide End a call Do one of the following: • To end a call and free the line, press the Release button on the side that received the call. • To end a call and maintain the dial tone press Cancel. Switch between two active calls (Dual Audio Mode) • Press Left or Right accordingly. Notes: • Switching calls does not place an active call on hold. Press the Hold key to hold.
Mitel 5560 IPT User Guide 1. Press the flashing line key or Float key. 2. Press Speaker. 3. Do one of the following: • Press and immediately release Microphone to turn the microphone on continuously • Press and hold Microphone to use the push-to-talk Microphone feature 4. Begin speaking. 5. If the other audio path is or becomes active, press Speaker, press Left/Right to select the other audio path, then switch to the other handset or headset for that call.
Mitel 5560 IPT User Guide CALL HANDLING Hold To place a call on Hold: • Press Left or Right to select the same audio path associated with the display that initiated or accepted the call. • Press Hold. Note: You can only retrieve a call from hold when the 5560 IPT is idle. To retrieve a call from Hold, do one of the following: • Press the flashing line key or Float key. • Press Add Held to conference into the held call.
Mitel 5560 IPT User Guide 5. Press Trans/Conf. To leave a Conference: • Do one of the following: • Press Release Me. • Press Release. • Press Cancel. Conference Split To Split a Conference and speak privately with the original party: • Press the Split softkey. Add Held To move a call on hold to another line appearance: 1. Press any available line appearance key. 2. Press AddHeld. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press AddHeld. 2.
Mitel 5560 IPT User Guide USING OTHER FEATURES How you use features on your 5560 IPT depends on whether your 5560 IPT is in single or dual audio mode. In single audio mode, perform any of the following procedures on either Left or Right display and use either handset (or headset). In dual audio mode, perform any of the following procedures on each display independently, then use the handset (or headset) associated with that audio path.
Mitel 5560 IPT User Guide Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. When enabled on your 5560 IPT by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the key you have programmed as Call History. The total number of Missed Calls is displayed in brackets (), the number of new missed calls is indicated with a *. 2.
Mitel 5560 IPT User Guide the park destination and parking spot index (if applicable). Example: PARKED@ 1234 @ 02. 2. Dial the directory number on which to park the call (not required if the number is programmed to the Call Park feature key). 3. To inform a user that a parked call is waiting, do one of the following: • If automatic paging is enabled, announce the call and the park retrieve digits shown on the display.
Mitel 5560 IPT User Guide Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. Press Left or Right to select the handset or headset you wish to use. 2. Press the key you have programmed as Direct Paging or dial the appropriate feature access code. 3. Dial the extension number. 4.
Mitel 5560 IPT User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: • Press the key you have programmed as Group Listen. Audio from the far-end party is now heard through both the handset/headset and the speaker.
Mitel 5560 IPT User Guide • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number. Headset Operation Connect your headset to the appropriate (left or right) handset/headset jack on the back of the 5560 IPT. For headset operation in Single and Dual audio mode, see Audio Mode Behavior on page 5. Note: Not all headsets are compatible with the 5560 IPT.
Mitel 5560 IPT User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking 5560 IPT can be logged out from a device that is configured to allow Hot Desk Remote Logout. Note: This feature must be enabled by your System Administrator via Class of Service option. To remotely log out a Hot Desking 5560 IPT: 1. Press Left or Right, and then dial the appropriate feature access code. 2. Dial the Hot Desk User Extension Number that you want to log out. 3. Press Logout. 4. Press Confirm.
Mitel 5560 IPT User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your 5560 IPT display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Advisory Messaging on: 1. Press the key you have programmed as Superkey. 2. Press No until "ADV MESSAGE" appears and then press Adv Msg. 3. Press Next until the desired message appears. 4. Press Turn Msg On.
Mitel 5560 IPT User Guide Music To turn Music on and off when the 5560 IPT is idle, do one of the following: • To turn music on, press the key that you have programmed as Music. • To turn music off, press the key that you have programmed as Music. When Music is activated, Music key is highlighted. Night Answer The Night Answer feature allows you to route calls to an attendant or message at night. To enable Night Answer: • Press the key you have programmed as Night Answer.
Mitel 5560 IPT User Guide 3. Press Reminder. 4. Do one of the following: • Press Change to change the reminder time, enter the new time, and then press Save. • Press Cancel No. to cancel the reminder. • Press Superkey to exit without making changes. To acknowledge a Reminder when your 5560 IPT rings once: • Press Confirm. Ringer Adjust Adjusting ringer volume and pitch while the 5560 IPT is idle requires you to program a Superkey feature key.
Mitel 5560 IPT User Guide Speed Call Speed Call is an application that allows you to program and dial specific phone numbers with one key press. For more information about programming Speed Call keys, see Program Feature Keys Using the Settings Application on page 16. To make a Speed Call: • Press the key that you have programmed as a Speed Call key for the number you want to call. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
