MITEL 5560 IPT User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Mitel 5560 IPT User Guide Table of Contents ABOUT YOUR 5560 IPT ...................................................................................... 1 Elements of Your 5560 IPT............................................................................................ 2 Ring/Message indicators ...........................................................................................................3 TIPS FOR YOUR COMFORT AND SAFETY .......................................................
Mitel 5560 IPT User Guide Edit Float Key Behavior ............................................................................................... 20 Clear Programming from a Key ................................................................................... 20 USING THE PEOPLE APPLICATION................................................................ 21 Setting Up Your Contact List .......................................................................................
Mitel 5560 IPT User Guide CALL HANDLING .............................................................................................. 33 Hold ............................................................................................................................. 33 Transfer ....................................................................................................................... 33 Conference ................................................................................................
Mitel 5560 IPT User Guide ABOUT YOUR 5560 IPT The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that provides voice communication over an IP network. Engineered specifically for the high call volumes of trading environments, the 5560 IPT features: two large graphics displays (160 x 320) with self-labeling keys optional simultaneous access to two active calls The 5560 IPT offers 190 programmable multi-function keys for one-touch feature access.
Mitel 5560 IPT User Guide Elements of Your 5560 IPT Feature Function 1) Left Side and 2) Right Side Displays Provides two large, high-resolution viewing areas that assist you in selecting and using 5560 IPT features. 3) Ring/Message Indicator Flashes to signal an incoming call or to indicate a message waiting in your voice mailbox. 4) Handsfree Speaker Provides audio for Handsfree calls and paging.
Mitel 5560 IPT User Guide Feature Function common keys, which include Speaker, Trans/Conf, Vol +, Vol -, float keys, programmable keys, and the keypad. 9) Softkeys On the Left and Right sides, the top three keys closest to the outside edges of the terminal are softkeys. Key labels are determined by ICP programming and can change depending on context. 10) Float Keys On both Left and Right sides, the top three keys closest to the center of the terminal are Float keys.
Mitel 5560 IPT User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot, you may find it more comfortable to use a headset. See the headset usage section on page 30 for more information. Protect your hearing Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset.
Mitel 5560 IPT User Guide Figure 2.
Mitel 5560 IPT User Guide 5560 IPT AUDIO PATHS You can operate the 5560 IPT with a single handset/headset or with one handset/headset on each side. In the case of a single handset/headset, you must select the handset/headset port to use by pressing the RIGHT or LEFT key. For example, if your single handset is connected to the Left side, and you press the LEFT key, then audio is presented to your handset.
Mitel 5560 IPT User Guide USING YOUR DEFAULT WINDOWS AND KEYS The default 5560 IPT windows and keys are shown and described below. The default Phone window provides access to your programmed feature keys. Figure 3. Default Display Windows 5560 IPT Default Window and Keys Refer to Figure 3 above. Feature Function 1) Softkeys Allow you to access the call control features that pertain to the feature you are currently using.
Mitel 5560 IPT User Guide Feature Function 5560 IPT provides 16 programmable keys per page on each display (a maximum of 190 programmable keys when prime line keys are taken into account). For instructions about programming the keys, see Programming Features on Your Keys on page 17 . 4) Page Navigation Keys Display additional pages of information. The 5560 IPT has three page navigation keys for each display: Back, Next, and Home. Pages 1, 3, 5, 7, 9, and 11 are displayed on the left.
Mitel 5560 IPT User Guide Programming of all keys (both left and right sides) is performed from the left side. Figure 4. Menu Display Windows For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT is switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT switches over to the secondary ICP. There may be a change in operation of some keys and features.
Mitel 5560 IPT User Guide USING YOUR 5560 IPT APPLICATIONS Your 5560 IPT provides applications that simplify use of your telephony device. The default Phone application is embedded in the 5560 IPT and provides a display of softkeys along with any keys you have programmed. This display also provides information like time and date, Calling Line ID, and Hot Desk indicators. The Phone application is automatically displayed when all other windows are closed.
Mitel 5560 IPT User Guide Using the Settings Application Use the Settings application to access general configuration options and to program personal keys. To access the Settings application: 1. Press the Menu fixed function key. 2.
Mitel 5560 IPT User Guide CUSTOMIZING YOUR 5560 IPT Use the Settings application to customize your 5560 IPT. Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT basis. When this is in effect, programmable keys are set by the system administrator and you cannot change them. Specify User Information To specify the number and name displayed on your 5560 IPT: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press User Information. 4. Press Edit Name. 5.
Mitel 5560 IPT User Guide Using the Onscreen Keyboard The onscreen keyboard is used to enter name and number information into 5560 IPT applications and features. To type Name information when the onscreen keyboard appears: Press the “Next” page navigation key to see uppercase letters. Press the “Back” page navigation key to return to the lowercase selection. Repeatedly press the key next to the character you want to enter until that character is highlighted and then press Insert.
Mitel 5560 IPT User Guide Specify Text Size To specify the text size that displays on the 5560 IPT: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text. 5. Press Save. Note: In some instances, using Large Text size may result in truncated key labels. To restore proper key labeling, switch back to the default Small Text setting.
Mitel 5560 IPT User Guide 3. Press Brightness and Contrast. 4. Press the Brightness ± and Contrast ± keys to adjust the brightness and contrast of your screen. 5. Press Save. Note: Press Cancel at any time to exit this application without making any changes. Change User PIN Use this setting to change the PIN that you use during Hot Desk login. To change User PIN: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Change User PIN. 4.
Mitel 5560 IPT User Guide 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Screen Saver. 4. Select the amount of inactivity time that will activate the backlight switch to dim. 5. Select the Display image checkbox if you want the default screen saver image to be displayed when the backlight dims. (If you do not press this checkbox, only backlight dimming occurs.) 6. Select a brightness level for the dimmed backlight by pressing Brightness + or Brightness -. 7.
Mitel 5560 IPT User Guide PROGRAMING FEATURES ON YOUR KEYS Tips for Programming Features You can assign Features (like "Speed Call"), or Applications (like "People") to the programmable keys on your terminal. All key programming for both sides is performed on the left side. You can, however, press a key on either side to activate a feature for calls on either handset. You can also edit the default label and float behavior for each line key, and personalize them using the instructions on page 19.
Mitel 5560 IPT User Guide Applications available for programming on programmable keys Applications (list) People Call Forwarding Settings Call History Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: Press the Menu fixed function key. 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you want to program. (You can program a key from either display.) 5.
Mitel 5560 IPT User Guide 3. Press Programmable Keys. 4. Press the key you want to program. 5. If Features are displayed, press the View Applications softkey. 6. Select the desired application. 7. Press Save. The key you selected is labeled with the name of the selected application. 8. Press Close and then press Close again to return to the Phone window. Note: Programmed application keys always launch their application in the left display window. To program Speed Call: 1. Press the Menu fixed function key.
Mitel 5560 IPT User Guide 7. When label entry is complete, press Save. 8. Press Close to exit the Settings application. Note: You cannot edit the labels for the two prime lines (the two right-hand lowermost keys on the left display). Edit Float Key Behavior If your administrator has programmed key system or DTS line keys for your phone, you can edit them to appear on “float” keys. The six float keys (see item 2 in Figure 3 on page 7 ) provide a “mirror” for selected programmed lines.
Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. The contact list can store up to 200 entries. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the People application. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first. To add a name to your contact list using the People application: 1. Press the Menu fixed function key. 2.
Mitel 5560 IPT User Guide Finding a contact in your Contact List 1. Open the People application. 2. Press the dial pad key corresponding to the first letter of the contact for which you are searching i.e. If searching for John Doe, you would press “5” for “J”. Subsequent presses of “5” will search for names beginning with “K”, “L” and “5” in order. 3. After each key press, the first entry corresponding to that letter (or number) will be displayed and selected. 4.
Mitel 5560 IPT User Guide Using the Call History Application Use the Call History application to view the incoming and outgoing call history. Setting Up Call History List You can view Incoming Calls or Outgoing Calls or All Calls History. To view Outgoing Calls: 1. Press the Menu fixed function key. 2. Press Call History. 3. Press Outgoing. To view Incoming Calls: 1. Press the Menu fixed function key. 2. Press Call History. 3. Press Incoming. To view All Calls: 1. Press the Menu fixed function key. 2.
Mitel 5560 IPT User Guide Using the Move Keys Application After initiating the move/swap capability the user is presented with a page/key display which they can navigate through allowing them to view each of the keys on their device. From this view a user can select keys by pressing the corresponding button to the key. First selected key will be highlighted as white text on black background and second one with white text on grey background.
Mitel 5560 IPT User Guide When a user acknowledges an Alert popup message, they are returned to the key selection screen/window. To Move Keys: 1. Press the Menu fixed function key. 2. Press Move Keys. 3. Select two appropriate keys out of 190 programmable keys. 4. Press Move. To Swap Keys: 1. Press the Menu fixed function key. 2. Press Move Keys. 3. Select two appropriate keys out of 190 programmable keys. 4. Press Swap.
Mitel 5560 IPT User Guide Using the Call Forwarding Application The Call Forwarding application lets you set up profiles to redirect incoming calls to an alternate number when your 5560 IPT is busy, when you're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwarding profiles that identify where to send your incoming calls. After you create and save a profile in the Call Forwarding application, you can enable, disable or activate it at any time.
Mitel 5560 IPT User Guide Press Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter the appropriate number. Press Save. Press Enable if necessary. 8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward. Note: Press Cancel at any time to exit this application without making any changes.
Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial the number using the keypad. Press a key that is programmed as a Private Line key. Press a key you have programmed as a Speed Call key. Dial a number from the People application Use Phone Book (see Phone Book on page 29). TIP: The light on the Left/Right keys indicates which handset (or headset) is active.
Mitel 5560 IPT User Guide Press the key to the right of the contact’s dial icon in the main list. (The contact name does not need to be selected.) TIP: The light on the Left/Right keys indicates which handset (or headset) is active. If the handset you want to use is active, you do not need to select it before dialing. Dial from the Keypad 1. Press Left or Right to select the handset (or headset) you want to use for the call. 2. Dial the number on the keypad. Phone Book To use Phone Book: 1.
Mitel 5560 IPT User Guide Use the speaker/microphone To answer using speaker/microphone: 1. Select the ringing line or float key line. 2. Press Speaker, and then do one of the following: Press and immediately release Microphone to turn the microphone on continuously Press and hold Microphone to use the push-to-talk microphone feature Note: The microphone is muted by default.
Mitel 5560 IPT User Guide To redial a saved number: 1. Press Left or Right to select the handset/headset you want to use . 2. Dial the appropriate feature access code. Note: The left and right sides of the terminal have separate redial memories. For example, if you dial a number using the right handset and then switch to the left handset, you cannot save the right-dialed number on the left handset. Handsfree Operation The Speaker fixed function key turns Handsfree on and off.
Mitel 5560 IPT User Guide Handsfree Operation Examples Pressing the Left button makes … Pressing the Right button makes … Speaker Microphone Speaker Microphone Single handsfree call on the LEFT side. (LED on left side of Speaker button is ON.) Active for handsfree call. Active for handsfree call. (LED on Left button is ON. LED on Mic button is ON when unmuted.) Remains active for the handsfree call on the Left side. Inactive for the handsfree call on the Left side.
Mitel 5560 IPT User Guide CALL HANDLING Hold To place a call on Hold: Press Left or Right to select the same audio path associated with the display that initiated or accepted the call. Press Hold. To retrieve a call from Hold, do one of the following: Press the flashing line key or Float key. Press Add Held to conference into the held call.
Mitel 5560 IPT User Guide 8. To complete the transfer, press Release. Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: Press Left or Right to select the same audio path associated with the display that initiated or accepted the call. 1. Press Trans/Conf. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press Trans/Conf. To leave a Conference: 1. Do one of the following: Press Release Me. Press Release.
Mitel 5560 IPT User Guide Swap To call another party when you are in an established two–party call: 1. Press Left or Right to select the handset/headset you want to use. 2. Press Trans/Conf. 3. Dial the number. To alternate between the two parties: Press Trade Calls.
Mitel 5560 IPT User Guide USING OTHER FEATURES You can perform any of the following procedures on the left and right displays independently. Press the LEFT and RIGHT keys to choose where the audio path appears. Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates.
Mitel 5560 IPT User Guide To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Press the Release that corresponds to the side of the 5560 IPT you are using. When the party is available, your 5560 IPT starts ringing, and the display shows the Callback ringing indicator with the calling party's phone number.
Mitel 5560 IPT User Guide To retrieve a parked call: 1. Press Left or Right to select the handset/headset you want to use. 2. Do one of the following: Dial the appropriate feature access code. Press the key you have programmed as Call Park - Retrieve feature key 3. Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key). 4.
Mitel 5560 IPT User Guide To page a party: 1. Press Left or Right to select the handset or headset you want to use. 2. Press the key you have programmed as Direct Paging or dial the appropriate feature access code. 3. Dial the extension number. 4. Speak to the dialed party after the tone. Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed.
Mitel 5560 IPT User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is applicable only when the 5560 IPT has been properly registered with the 3300 ICP. To make an Emergency Call if Emergency Call Routing is programmed: 1. Press Left or Right to select the handset or headset you want to use. 2. Dial your Local Emergency Number (911 or equivalent). Group Paging / Meet Me Answer Group Paging allows you to page a group of telephony devices through their built-in speakers.
Mitel 5560 IPT User Guide Hot Desking Hot Desking allows you to log into the telephone system from any 5560 IPT designated as a Hot Desk device. When you log in at the 5560 IPT using your assigned Hot Desk User Extension Number, the device assumes your speed dials, feature keys, call forwarding setup, and line appearances. Any changes you make to the 5560 IPT while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Mitel 5560 IPT User Guide Message You can program a Message key that indicates when you have a message waiting and automatically connects you to your voice mail for retrieval. For key programming instructions, see Program Feature Keys on page 18. To use the Message key: Press the key you have programmed as Message and follow the voice mail prompts to retrieve your messages.
Mitel 5560 IPT User Guide Speak@Ease The Mitel Speak@Ease feature enables access to the Mitel Speech Server, a speech recognition application that routes incoming calls based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed as Speak@Ease. 2. Speak the name of the person you want to call. Speed Call Speed Call is an application that allows you to program and dial specific phone numbers with one key press.
Mitel 5560 IPT User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed as Single Flash or Double Flash. 2. Wait for dial tone. 3. Dial the Centrex feature access code.
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