User guide

Advanced Features ♦ 41
Serial Call
If a caller wants to talk to several people in a row, use the Serial Call
feature. When the first call ends, the caller returns to the console
instead of being disconnected. You can then dial the next call. The
serial call keeps returning to the console until all the intended calls
have been made.
To set up a serial call for a caller in the Source or Destination area:
1. Tell the caller to remain on the line after completing each call.
2. Press [Set Serial Call].
3. Dial an extension number.
4. Press Release.
The console is released from the call. When the extension you
dialed hangs up, the Serial Call returns to the console as a Recall
(see Recall on page 22).
To cancel a Serial Call
• When the caller has finished the series of calls, press
[Cancel Serial].
If the serial call recalls and no one is there, it means the caller
has hung up.
Trunk Group Status Display
Trunk Group Status Display is an optional feature that lets you monitor
traffic on the system. During peak traffic periods, some users could
experience problems making external calls and may contact you to
find out why. The Trunk Group Status Display feature enables you to
confirm excessive traffic as the most likely cause. You can then tell
users that the situation is temporary and suggest that they try making
their calls later.
You can display traffic information by specifying trunk group numbers
or the digits dialed to access them—for example, the digit 9.
The use of this feature does not disrupt call processing.
To display traffic information by trunk group number
1. Press Trunk Status.
2. Select Search by group number.
3. Enter the starting trunk group number, and then
press [Search].
The displays show a list of the trunk groups, the number of trunks
in each group, and the number of those trunks currently in use
—for example,
The Timestamp shows the time of your last search.