User guide

Advanced Features ♦ 33
Do Not Disturb (Extensions)
Extension users usually set and cancel Do Not Disturb (DND) on their
own phones but you may be asked to do it for them. When set, DND
prevents calls from ringing the extension.
To set up Do Not Disturb on behalf of an extension user
1. Select Set Station DND on the Program menu.
2. Enter the extension number using the computer keyboard.
3. Click Yes.
To cancel Do Not Disturb on behalf of an extension user
1. Select Cancel Station DND on the Program menu.
2. Enter the extension number using the computer keyboard.
3. Click Yes.
To cancel Do Not Disturb for all extensions
1. Select Cancel All DND on the Program menu.
2. Click Yes.
3. Click Yes again to confirm the cancellation.
Emergency Calls
This feature raises an alarm at the console when an extension user
places an emergency call and identifies the extension that placed the
call. With this information, you can direct emergency services (for
example, police or ambulance personnel) to the location from which
the call was placed.
When an emergency call alarm is raised, the console rings and
displays EMERGENCY CALL. The emergency call goes directly to
emergency services; therefore, the attendant does not have an
opportunity to verbally communicate with the person who initiated the
emergency call.
To read an Emergency Call
1. Click on the toolbar.
- or -
Click Tools, and then click Emergency Call Log.
The Emergency Call Log window displays:
If emergency calls were previously cleared, they will appear in
the Emergency Call Log, with the most recent call listed first.
2. Click Clear to acknowledge the call. EMERGENCY CALL disap-
pears when the last outstanding emergency call has been cleared.
Note: Only one person can view the emergency call at a time.
Questions about Do Not Disturb
Why would an extension user want to use Do Not Disturb?
Do Not Disturb prevents most calls from ringing the extension. Only recalls,
overrides, and special trunks dialing in directly to the extension will ring it. If
extension users want protection from tone intrusion (for instance, during a
data call) they should use Call Privacy instead.
What kind of tones does another extension user or attendant get when
calling an extension that has Do Not Disturb set?
They hear slow busy signal. Anyone who is permitted to override the other
extension may then do so.