User guide

Advanced Features ♦ 31
Customize the Call On Hold Display
The Call On Hold area has several columns of optional information,
not all of which you may need to see. You can customize this area to
suit your needs by:
• deleting and restoring columns
• resizing columns to show more or less information
The ID column and those with icons as heading labels (Hold Order,
Private and BLF Status) cannot be resized. All columns are removable
except for the ID column; it and at least one other column must stay
displayed.
To delete an unwanted column
1. Right-click the column header that you want to remove.
2. Click Remove This Column on the pop-up menu.
To restore a previously deleted column
1. Right-click any column header.
2. Click Select Fields on the pop-up menu. The Field Selection
dialog box is displayed.
3. Check off the columns that you want to have displayed.
4. Click OK.
Any columns that were previously hidden return to their fixed positions
and default widths.
To resize or rearrange columns
• Use the mouse and cursor to drag and drop columns, or to widen
or narrow them as required.
Data Calls
You may be asked to connect an outside caller to a data connection
for data communications.
To connect a caller to a modem
1. Advise caller to switch local modem to “Data” when they hear
the high-pitched modem tone.
2. Dial the modem number.
‘Modem Call’ appears in status area.
3. Dial the destination data terminal number.
‘Ringing’, and then ‘Connected’ appear in the Destination area
to confirm that you are connected.
4. Listen for the high-pitched modem tone.
5. Press Release to connect the caller to the modem.
If the number is busy or there is no answer, press Cancel to return
to the caller in the Source area.
To set up a local Associated Data Linecall
1. Dial the Associated Data Line code.
If you hear silence, continue.
If you hear busy tone, the Associated Data Line is in use, or is
not ready.
2. Dial the destination data terminal number.
‘Ringing’, then ‘Connected’ appear in Destination. Listen for
Connect Tone.
3. Press Release.
Your data line is connected.