User guide

28 ♦ Advanced Features
Call Answering Priority
The console is usually set up to answer incoming calls on a ‘first-
come, first-served’ basis. When you press the Answer key with
multiple calls waiting, the call that has been waiting longest will be
answered first. Alternatively, you can assign priorities to calls based
on their destination. For example, you might give higher priority to
calls to your company’s main listed directory number (LDN) than to
“Dial 0” calls (i.e., internal calls to the console). Your communications
department will tell you which type of call it prefers you to answer first.
Note: The Answer key has a hierarchy when the console is set up
to answer calls on a first-come, first-served basis: recalls are
answered first, followed by other calls in order of arrival. If more than
one call is waiting at a particular softkey, they will be answered on a
“first-come, first-served” basis.
To specify which calls are answered first
1. Choose Options on the Tools menu.
2. Click Answer Priority.
3. Do one of the following:
• To answer calls on a first-come, first-served basis, select
First-Come, First-Served.
• To prioritize calls by line, select Assigned line priorities
and then enter a number from 1 to 7 for each line. The lower
the number the higher the priority.
4. Click Apply or OK.
Call Park
Provided the appropriate access code is programmed into the
system, this feature allows an extension user to retrieve a call that
you put on hold, by dialing the Call Park - Remote Retrieve access
code, followed by the console identity number and the hold position
number displayed on your screen.
To park a call for retrieval by an extension user
1. Put a call on hold (see Holding and Retrieving Calls on page 19).
The screen displays the call in the first available Hold position—
for example,
2. Page the requested party, informing him or her of the hold posi-
tion number.
In the example above, assuming that the caller on Trunk 25 (hold
position 2) wants to talk to Mr. Smith, and that the Call Park -
Remote Retrieve Code is 69, you could page Mr. Smith in the
following manner: “Mr. Smith, please dial 69 152.”
The called party can then retrieve the call by dialing the Call Park
- Remote Retrieve access code (69 in the example), followed by
the two-digit console identity number (15 in the example), and
the hold position number (2 in the example).
When the called party retrieves the call, the call is removed from
the hold position on your screen.
Up to six calls can be parked at the console at any one time.