User guide

22 ♦ Call Handling Basics

Answering Recalls

If an external call transferred from the console to an extension is not

answered within a certain time, the call returns to the console as a

recall. The call waiting icon ( ) appears above the [Recall] softkey.

Because Recalls are given priority, they will be answered first when

you press Answer. You can also use the [Recall] softkey to answer

recalls.

To answer a Recall

The Source and Destination areas must both be clear.

1. Press [Recall].

2. Press Answer.

You are now connected and may ask if the caller wants to con-

tinue waiting or wants you to ring another extension.

3. Depending on what the caller wants, you have several options

at this point:

• Press [Redial Dest] if the caller wants to continue

waiting.

• Dial another extension.

• Press Release to disconnect the call.

• Press Voicemail to transfer the caller to the extension's

voicemail box.

Note: Serial calls will also recall the console. See Serial Call on

page 41.

Recovering the Last Released Call

Use the Recover key on the console keypad to retrieve a call that

you transferred to the wrong extension. To successfully recover the

call, you must press Recover while the extension is still ringing. Also,

you cannot have started another action, such as dialing or answering

a call, following the transfer.

To retrieve the last call transferred from the console

•Press Recover.

Note: This feature requires an access code, which must be entered

into the console using the Options command on the Tools menu.

For more information, see page 34.