User guide

18 ♦ Call Handling Basics
You can also use the Voicemail key to call the Voice Mail system
directly; however, after pressing the Voicemail key you must
manually enter the Voice Mail box number. The digit required (#) to
trigger the Voice Mail system to prompt for a Voice Mail box number
is entered automatically.
For information on how to program the Voicemail key for one-button
transfers to Voice Mail, see page 35.
Transferring a call to an outside number
You can request a meter pulse count for the call from the telephone
company operator. Upon completion of the call, the console will ring.
When you answer, the meter pulse count will display on the console
screen. Ask your communications department for further information
about this feature.
Questions about Transferring Calls
What do I do if the destination to which I am transferring a call is not
answering?
•Press [Source] to reconnect the S ource call and retain the Destination
information. This gives you more options to handle the call because
softkeys, such as [Redial Dest], remain on screen.
Or
• Dial a different number if you think you can locate the requested party
elsewhere.
Or
•Press Cancel to reconnect to the Source call but clear the Destination
information.
Do I need to press Release when answering several calls in a row?
No. If you use the Answer key to answer calls, pressing the key will transfer
the current call to the dialed destination and
connect you to the next call
waiting. This only works if you have calls in both the Source and Destination
areas.
What should I do if a caller wants to speak to one person, and then
another?
If an outside party wants to speak with several people in a row, use the Serial
Call feature (see page 41). When the outside party completes the first call,
you receive a Recall and can then dial the next person’s number.
Can I transfer a call to another console?
Yes, by dialing the extension number of the other console. You can transfer
calls to other consoles but you cannot put another attendant on hold.