User guide

4 ♦ Getting Started
Console Screen
The 5550 IP Console screen is divided into five areas:
• The Console Status area shows you at a glance what state the
console and the system are in —for example whether the con-
sole ringer is on or off and whether the system is in Day or Night
Service.
• The Application area is divided into four sections: The top left
section displays information about calls on hold; the top right, a
Phone Book for finding users on the system and other tools such
a Busy Lamp Field for obtaining the status (busy, idle, etc.) of
selected extensions and for rapid dialing and call transfer to
those extensions. The bottom two areas display information on
the Source (calling party) and Destination (called party) of all
calls handled by the console. The Source area also shows the
line on which you answered the call. The Destination area also
shows call forwarding information.
The information displayed in the Source and Destination areas
includes the name of the party, extension or trunk number or
trunk label, type of extension, status of call (e.g., ringing), privi-
leges assigned to the trunk or extension, and the type of call
(e.g., Conference, Recall, Serial).
• The Call Waiting area displays an icon ( ) as a visual indication
of incoming calls. The icon appears above the softkey that is
used to answer the call. You can tell how many calls are waiting
by the color of the icon: yellow ( ) for one call; blue ( ) for two
calls and red ( ) for three or more calls.
• The Softkey areas at the bottom of the screen and above the
Destination area (i.e. in the Phone Book) display the Softkey
commands. The commands correspond to the Function keys on
the computer keyboard. See the next section for more informa-
tion on the Softkeys.
• The Response area at the bottom of the screen displays the
date and time, the number of calls waiting to be answered, and
messages received from the system.