USER GUIDE
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Notice to Canadian Customers This Class A digital apparatus complies with Canadian standard ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notices Symbols These notices appear on the product and in the technical documentation: WARNING Warning indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Caution indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury and/or damage to the equipment or property.
Table of Contents Notice to Canadian Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Notice to U.S. Customers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Notice to Customers in EU Countries . . . . . . . . . . . . . . . . . . . . . . iii Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Table of Contents . . . . . . .
Clear All Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Customize the Queued Calls Displays . . . . . . . . . . . . . . . . . . . . . . . . 38 Data Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Day and Night Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Do Not Disturb (Extensions) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Emergency Calls. . . . .
Getting Started
2 ♦ Getting Started
Introduction The Mitel 5550 IP Console is an attendant console and administration application for the Mitel 3300 Integrated Communications Platform (ICP). It features a specialized keypad and an intuitive user interface for smooth, efficient call handling. Console Components Your 5550 IP Console consists of a personal computer (PC) with monitor, a standard computer keyboard, a keypad, a mouse and a handset with cradle. A note about feature availability The features available on your telephone system (i.e.
Console Screen Application area – includes three sections: • The 5550 IP Console screen is divided into six areas: Queued Calls section (top left) is your main call-handling tool. It displays detailed call information for Incoming Calls, Calls on Hold, and Transferred Calls. Use these displays to answer, hold, and transfer calls, as well as to monitor call status and retrieve or recover a call.
Questions about Resilient Talk State What is Resilient Talk State? Resiliency gives your network the ability to handle calls and provide voice mail service in the event of a 3300 ICP system failure or a network-level failure. When a failure occurs, the 5550 IP Console goes into "Resilient Talk State" while it attempts to switch to a secondary 3300 ICP. All calls in talk state at the time of failure remain connected to the console.
Console Keypad Programmable Firmkeys The console keypad is used for dialing, call processing and accessing 3300 ICP features. You can adjust the slope of the keypad and detach it from (or attach it to) the handset cradle. SCRATCH PAD Displays an electronic notepad where you can type messages from callers, reminders, questions, or anything else you would write on notepaper. Also, use the Scratch Pad to store numbers for speed dialing.
Programmable Firmkeys TRUNK STATUS Displays information about trunk (outside line) usage. UNASSIGNED Allows you to program an unassigned (or “blank”) key to suit your calling needs. Note: Some of the features listed above are programmed for you by default; others are optional and may not be labelled on your keypad firmkeys. For keypad programming information, see Firmkey Programming on page 42. Handset and Cradle The 5550 IP Console is equipped with a handset and cradle.
Starting and Closing the Mitel 5550 IP Console The 5550 IP Console starts with the operator status set to “Operator Absent.” To begin receiving calls, you must change the status to “Operator Present.” For more information, see page 44. To start the 5550 IP Console • Start Windows. • Type your user name and password. • Click on your Windows desktop. To close the 5550 IP Console • On the File menu, click Exit.
Adjusting the Console To attach the handset cradle to the console keypad The console is designed with your comfort in mind. You can make adjustments to the ringer, the language of text on the screen, the angle of the keypad, whether you want to handle calls using a handset or headset and more. • Align the tabs on the clamp with the slots on the bottom of the keypad. • Press to seat the tabs in the slots.
Handset/Headset Unplugging the Handset or Headset The console keypad provides jacks for connecting a handset and a headset. One jack is labeled for headset use only, the other for either handset or headset use. Both jacks can be in use at the same time but when they are, the dual-use jack is used for listening only. (Typically, a supervisor uses the dual-use jack to monitor a new attendant during training.) Connect Mitel-approved headsets only to the keypad.
Call Handling Basics
12 ♦ Call Handling Basics
Handling Calls in the Queued Calls Area Monitoring Incoming, Held, and Transferred Calls Use the queued calls display to view call information: You have access to three call-handling tools from the Queued Calls area of your console screen. Use these tools to manage queued calls: • Incoming Calls – allows you to selectively answer calls.
Selecting Calls from the Queued Calls Displays You can select calls using your mouse or your keypad. 1. Access the appropriate queued calls display. 2. Double-click on a call entry in the list or 3. Press the Retrieve key, then enter the corresponding call ID digit (1-9) from the corresponding queued calls list. If you wish to select an Incoming or Transferred call that has an ID digit of 10 or higher, double-click the call using your mouse.
Answering Calls You can answer calls several different ways: • or When a new call arrives at the console • the bell rings (if it is turned on), • the call appears in the Incoming Calls display, and • a call waiting icon ( with the call.
About the Call-Answering Softkeys The call-answering softkeys are assigned by your communications department to suit the types of calls your company receives. Selectively Answering Calls To select the call you want to answer, you can • Ask your communications department which type of calls it prefers you to answer first. The leftmost softkey is reserved for recalls (see Answering Recalls on page 35), but the other softkeys may be programmed in a variety of ways.
Answering calls from the Incoming Calls display You can use the Incoming Calls display to answer calls based either on call priority or caller identity. When an incoming call arrives, view the call information that appears in the Incoming Calls display. The Incoming Calls display is customizable, so you can select the column of call information that you want to see, and you can re-size the columns to show more or less information.
Dialing Telephone Numbers To call an outside number 1. Dial the External Line Access Code ( ______ )1. 2. Dial the telephone number. You can dial an internal extension number or the number of a telephone outside the system. Either the Source or Destination areas must be clear. To call an extension 1. Dial the extension number from the console keypad. Information about the extension appears in the Destination area.
Options Other Ways of Dialing You can use the following alternate ways of dialing a telephone number: Last Number Redial – instead of redialing the number of the last outside call you placed, let the system do it for you by dialing the Last Number Redial code ( ______ ).1 Questions about Dialing Telephone Numbers Can I access a specific trunk? Yes, you can select a specific trunk to dial out on. • Dial the Individual Trunk Access Code ( ______ ).* • Dial the trunk number.
Transferring (Extending) Calls You can transfer a call to an extension or an outside number. Use the Transferred Calls display to view and retrieve a transferred call that is ringing an extension. When a transferred call is released, the call information appears in the Transferred Calls display. This display shows calls that have been ringing an extension the longest at the top of the list, and the most recently transferred calls at the bottom.
Introducing the Caller before Completing the Transfer After your call is answered and you’ve had the chance to speak with the person privately 1. Press Release to complete the transfer or Transferring a Call to an Outside Number You can request a meter pulse count for the call from the telephone company operator. Upon completion of the call, the console will ring. When you answer, the meter pulse count will display on the console screen.
Questions about Transferring Calls What do I do if the destination to which I am transferring a call is not answering? • Press [Source] to reconnect the Source call and retain the Destination information. This gives you more options to handle the call because softkeys such as [Redial Dest] remain on screen. or • Dial a different number if you think you can locate the requested party elsewhere. or • Press Cancel to reconnect to the Source call but clear the Destination information.
Holding Calls and Retrieving Held Calls You can place up to six callers on hold while you check for information or page the person that the caller is requesting. When a call has been placed on hold, the held call information appears in the Calls On Hold display. The Calls On Hold display is customizable, so you can select the columns of call information that you want to see, and you can re-size the columns to show more or less information.
To annotate a call on hold Use [Hold For] to hold a call and annotate it with called-party information. Hold Recall The Calls On Hold display can show two timers for each call on hold: • The Total timer begins counting when the call first arrives at the console. It indicates the total duration of the call. • The Time timer begins counting when you place the call on hold. It indicates how long the caller has been on hold. The timer is reset to zero each time the call is retrieved and placed on hold. 1.
To connect two calls on hold Be sure the Source and Destination areas are both clear. 1. Press Retrieve and dial the hold position number of one of the two calls that you wish to connect or Double-click the call in the Calls on Hold display. Information about the call appears in the Source area. 2. Repeat Step 1 to retrieve the other of the two calls you wish to connect. Information about the call appears in the Destination area. 3.
Conference Calls Up to eight parties (including yourself) may be connected to form a conference call. To set up a conference call • With the two parties connected to the console—one in the Source area and the other in the Destination area—press [Conference]. To split a conference to speak privately to either caller • Press either [Source] or [Destination]. To add more parties to a conference 1. Dial the number of the next party.
Answering Recalls Recovering a Call If an external call transferred from the console to an extension is not answered within a certain time, the call returns to the console as a recall. The call waiting icon ( ) appears above the [Recall] softkey, and the call appears with highest priority in the Incoming Calls display. You can recover a call that you released to the wrong extension in several ways. Because Recalls are given priority, they are answered first when you press Answer.
28 ♦ Call Handling Basics
Advanced Features
30 ♦ Advanced Features
Account Codes To post information on the Bulletin Board 1. Press Bulletin Board. An Account Code is a type of password for the system. You may need to enter an account code to access certain features or to record a call on the SMDR log for billing or accounting purposes. To enter an Account Code 1. Dial the Verified or Non-Verified Account Access Code. A Verified code provides access to features; a Non-Verified Code records calls on the SMDR log. 2. Dial the Account Code, ending in #.
Busy Lamp Field (BLF) Note: “Unsorted” order is the order in which you built the list using the Edit BLF List dialog. Busy Lamp Field (BLF) is an optional feature that allows you to monitor the status of extensions and lines, to rapid-dial and transfer calls to those extensions, as well as to pick up ringing extensions. The BLF icons tell you at a glance whether an extension or line is idle, busy, ringing or in Do Not Disturb. See page 34 for a list of the icons and their meanings.
Calling, Transferring, and Picking Up Calls in the Busy Lamp Field To dial an extension, use any of these methods • Select an entry, then press [Call]. • Select an entry, then press ENTER on the keyboard. • Double-click any entry. To transfer a call to an extension in the Busy Lamp Field area • Editing the BLF List BLF lists are either local or shared. A local list is stored on the console PC for use from that console only. A shared list is kept on the network where other consoles can access it.
To add, remove, or reposition entries in the BLF List 1. Select the entry. To select consecutive entries, click the first one, press and hold down SHIFT, and then click the last one. To select non-consecutive entries, hold down CTRL while you click individual entries. To search for an entry, type all or part of the name in the Find Names starting with box. 2. Do any of the following: • Click Add to add the selection to the top of the BLF list, or Remove to delete it.
Call Answering Priority The console is usually set up to answer incoming calls on a ‘firstcome, first-served’ basis. When you press the Answer key with multiple calls waiting, the call that has been waiting longest will be answered first. Alternatively, you can assign priorities to calls based on their destination. For example, you might give higher priority to calls to your company’s main listed directory number (LDN) than to “Dial 0” calls (that is, internal calls to the console).
Questions about Call Park What happens if the called party does not retrieve the call? After a predetermined period of time, the call will automatically recall your console. What happens if I change the status of the console to "Operator Absent" while I have parked calls? The parked call will remain in the attendant hold position for the same predetermined period of time. This allows system users to retrieve calls parked at a console whose attendant just left.
Cancel Call Forwarding Call Forwarding lets an extension user route some or all calls to other extensions. You can cancel Call Forwarding on behalf of individual extension users, or for all extensions in the system. Clear All Features From your console you can disable features activated on any extension in the system. These are the features you can clear: To cancel all types of Call Forwarding for a single extension 1. Select Cancel All CFWD on the Program menu. 2.
Customize the Queued Calls Displays Each of the Queued Calls displays presents a variety of call information for incoming, held, or transferred calls. Depending how you customize your Queued Calls displays, each may display the following columns of call information: You can select which columns you wish to see. Customize this area to suit your needs by • deleting and restoring columns • resizing columns to show more or less information.
Data Calls To set up an Associated Data Line Call to a remote facility 1. Dial the Data Access Code. You may be asked to connect an outside caller to a data connection for data communications. To connect a caller to a modem 1. Advise caller to switch local modem to “Data” when they hear the high-pitched modem tone. 2. Dial the modem number. ‘Modem Call’ appears in status area. 3. Dial the destination data terminal number.
Day and Night Service Do Not Disturb (Extensions) Office telephone systems are typically placed in Night Service after regular hours, or whenever the last available console is left unattended. Extension users usually set and cancel Do Not Disturb (DND) on their own phones but you may be asked to do it for them. When set, DND prevents calls from ringing the extension. Calls then ring alternate answering points—either designated extensions, or a night bell.
Emergency Calls This feature raises an alarm at the console when an extension user places an emergency call and identifies the extension that placed the call. With this information, you can direct emergency services (for example, police or ambulance personnel) to the location from which the call was placed. When an emergency call alarm is raised, the console rings and displays EMERGENCY CALL.
Firmkey Programming You can reprogram the top two rows of keys on the console keypad with other features or remove a feature from a key if the feature is unavailable. To program features to keys 1. Choose Options on the Tools menu. 2. Click Keypad. 3. Using the right mouse button, click on the key that you want to program. A list of features appears. One Button to Voice Mail You can program the Voicemail key on the console keypad for onebutton transfers to voice mail. 1. Choose Options on the Tools menu.
Message Waiting To check whether an extension has a message waiting 1. Press Message. 2. Press [Check MSG Waiting]. You can set (activate) a message waiting indicator on an extension, to notify the user that you have a message for him or her. You can also check whether an extension has a message waiting and clear the message waiting indication. 3. Dial extension number. The words “MSG Waiting ON” appear in the Destination area if the extension has a message waiting.
Operator Absent/Present Status You can change the Operator status to Absent when you plan to be away from your desk and do not want calls sent to your console. All new and waiting calls will ring another destination determined by system programming. To change the Operator Present/Absent status • Select the state you want from the area.
Paging If you have more than one paging zone • If your system has paging equipment, you can use it to make announcements to one or more areas or “zones.” Listen for a long beep. Once you are connected to the paging circuit, one of these messages appears on your screen: Use the Paging Zones table in the Reference section to record the location of the paging zones. “Page Zone Busy” — someone else is accessing the paging equipment.
Phone Book Use the Phone Book to search your system's telephone directory for people and extensions. You can search by entering a person's name, an extension number, a department, or a location. Searching by department is useful when a caller requests to speak to "someone in Sales" rather than a specific person. A location could be a conference room, the lobby of your building, or other place that has a phone. You can also make a call from the Phone Book.
Scratch Pad The Scratch Pad is your own personal phone directory and Speed Dial list. Use it to save telephone numbers for faster dialing or to store the names and numbers of callers for future reference. Serial Call If a caller wants to talk to several people in a row, use the Serial Call feature. When the first call ends, the caller returns to the console instead of being disconnected. You can then dial the next call.
Trunk Group Status Display Trunk Group Status Display is an optional feature that lets you monitor traffic on the system. During peak traffic periods, some users could experience problems making external calls and may contact you to find out why. The Trunk Group Status Display feature enables you to confirm excessive traffic as the most likely cause. You can then tell users that the situation is temporary and suggest that they try making their calls later.
System Speed Call Frequently dialed telephone numbers may be saved for you and other extension users for speed dialing. Use the table provided in the Reference section to record the System Speed Call numbers you will most likely need. • Dial the System Speed Call Number. The stored telephone number is dialed automatically. Notes: • • If you find that you are frequently dialing the same numbers, add them to your personal Speed Call list in the Scratch Pad. For more information, see page 47.
50 ♦ Advanced Features
Hotel/Motel Features
52 ♦ Hotel/Motel Features
Displaying and Changing Room Information Room information includes guest name, room occupancy and condition status (Vacant, Clean, Out of Service, etc.), outgoing call charges and restrictions, and the status of message waiting, wakeup call, and other guest services. To display, enter, or change room information You can display, change, or enter new room information while the console is idle, or when you are on a call to the room. 1.
Options After displaying the room information, you can... • Enter or change the name of the guest and the company or group he or she is affiliated with. The guest’s name can have a maximum of 20 characters. • Check the guest in or out (see page 55). • Change the room’s occupancy or condition status (see page 55). • Enter, change, or clear the wake-up call time (see page 55). • Set or change outgoing call restrictions (see page 56). • Allow or block room-to-room calling (see page 57).
Changing Room Occupancy and Condition Status The room occupancy and condition states are as follows: Occupancy Condition Vacant Occupied Reserved Clean Not Clean Maid Present (see note) To Be Inspected Out of Service Note: The Maid status can also be changed from the room by dialing a code. To change a room’s occupancy and condition status 1. Press Guest Service, or if you are already on a call to the room, press the [Guest Service] softkey. 2.
To set, change, or cancel a wake-up time while viewing the guestroom’s information 1. For each wake-up call that you want to set up, specify the frequency (once or daily) and method (automatically by the system or personally by a hotel employee) of delivery. 2. Click in the Wake-up box, and then type the hour and minutes in 24-hour format. You must enter four digits—for example 0630 for 6:30 AM (or 1830 for 6:30 PM) To cancel a wake-up call, delete the time from the Wake-up box. 3.
Blocking Room-to-Room Calls Call Blocking stops guests from placing calls to other rooms. You can control when Clock Blocking takes effect and the rooms affected by it. To control whether Call Blocking affects a room Monitoring Guest Rooms Guests can use their room phone as a listening device to monitor their room from a remote station. The remote station can be an attendant console, an extension, or an outside phone calling into the system on a special line (i.e., a DISA trunk). 1.
Clearing the Message Register The message register is a record of the number and cost of all external calls placed from a guest room telephone. The system uses meter pulses received from the local telephone company to calculate costs. If pulses are not received, then only the number of external calls are counted. Printing Reports If a printer is connected to the console, you can request printed reports of message registers, room status and automatic wake-up calls. Some reports print automatically.
Reference
60 ♦ Reference
Alarms Your telephone system uses automatic monitoring and fault diagnosis to check the system for faults. An alarm status appearing in the upper-right corner of the screen notifies you when a fault occurs. When there are no faults, this area is blank. If a critical alarm occurs, you’ll hear a recurring beep. The alarm display is cleared automatically when the fault is corrected. Alarm types Greetings Record your company’s preferred greetings for each of the following situations.
Rerouted Calls Some users may decide to reroute their calls to your console, or the system may be programmed to reroute certain types of calls or all calls made at given times to your console. The calls that are rerouted to your console may be one of four types: System Rerouting When the system is programmed to redirect calls to an extension to your console at all times, the message “Call Forward - Always Reroute” appears in the Destination area, below the user’s name and extension number.
Class of Restriction Each extension and trunk in the system is assigned a Class of Restriction. As its name implies, a Class of Restriction (COR) may restrict an extension (or a trunk) from accessing an external route at a given time. The extension’s COR is displayed in the Source or Destination area of the console screen, along with its Class of Service and the other information on the caller.
Feature Access Codes FEATURE Camp-on FEATURE Account Code Access - Verifiable - Non-Verifiable Associated Dataline Access Loopback Call Hold - Retrieve - Remote - Retrieve Callback - Cancel Call Forward - Busy (External) - Busy (Internal) - Follow Me - Follow Me Enchaining - I Am Here - No Answer (External) - No Answer (Internal) Call Park Remote Retrieve Call Pickup - Dialed - Directed Call Privacy 64 ♦ Reference CODE - Retrieve Clear All Features - Remote Conference Do Not Disturb - Remote - Cancel R
Glossary Class of Service (COS) Account Code A level of service defined by a specific set of features that controls an extension’s access to these features. A station may have up to three different COSs specified for Day, Night 1 or Night 2 Service. A code you dial to access certain system features; to apply your Class of Service (COS) at a different extension; or to associate a caller with an SMDR record for accounting purposes.
Circular Hunting: A new call to the Hunt Group is directed to the first idle extension found after the extension, which received the last call. This provides equitable call distribution to all the extensions. Terminal Hunting: Hunting takes place in the order in which the extensions were programmed into the hunt group. It always starts with the first extension in the list and the hunting ends with the first idle extension found.
Hunt Groups Paging Zones Dialing a Hunt Group Pilot Number either from the keypad or through the Phone Book feature, connects you to the first available extension in that area. Contact your communications department for more information Pilot Number Use this table to record the paging zones your system uses. Contact your communications department for more information.
System Speed Call List System Messages These messages appear in the various areas of your screen. Name Number Absent Feature Disallowed for Last Attendant. Select Night Service As the last or only attendant in the group, you cannot place your console into absent mode. Access Disallowed The feature access code you’ve dialed is not available to an Attendant. Attendant Gr(oup) Displayed when one attendant calls another number belonging to one or more attendants.
Call could not be picked up. Cancel Do Not Disturb for All Stations ... Completed The call has been picked up by another attendant, answered at the ringing extension, or the caller has hung up. Confirms that the requested action has been taken. Cancel DND for Station # : Call could not be recovered. The call cannot be retrieved either because it has been answered at the extension, or the caller has hung up. Enter the number of the extension for which you wish to cancel Do Not Disturb.
Completed Data Group Confirmation message when the number you’ve entered is valid and the action requested has been taken. Equipment name when a data group is called. Directory Number Out of Service Class Restricted Your Class of Service does not allow this feature. The caller has dialed a directory number that does not exist. The call has been rerouted to your console. Conference Do Not Disturb Indication that a conference has been set up or is on hold.
Guest Service Invalid Number Part of the Hotel/Motel Feature package. This prompt appears in several attendant mode operations. Pressing it places the console in Guest Service mode immediately. You attempted to dial an incorrect number. Verify your number and try again. Invalid Trunk Number Headset or handset required for attendant operation You attempted to select an incorrect or out-of-service trunk. Plug in your headset or handset.
Monitor Busy No call to retrieve at specified hold position The extension you are trying to monitor is already being monitored from another station. Verify your Calls on Hold display. Another attendant may have transferred the call while your list was “frozen”, or the caller may have hung up. MSG Waiting No call to retrieve at specified transferred position After pressing the [Check MSG Waiting] softkey, this indicates that the extension has message(s) waiting.
Press “Yes” to Confirm Request or “No” to Quit Request ignored. Must press Retrieve key then digit key associated with ID to retrieve call. Press the appropriate softkey. Recall A previously extended call has returned to your console after a timeout period. Try again, but press Retrieve followed by the call ID digit associated with the call (1-6). Ringing The number you dialed is ringing. Recall – Busy Route A previously extended call has returned to your console because the extension is busy.
Serial - No Answer Toll Denial - Illegal Dialing The Serial call has returned to your console because the destination did not answer before a predetermined period of time. The caller dialed a toll number wrong, and the call has been rerouted to your console. Serial - Recall Toll Denial - Route Restriction The Serial call you made was successful. The caller tried to dial a toll number not allowed in his/her Class of Restriction and the call has been rerouted to your console.
Unassigned Directory Number Telephone Directory The number you dialed is not recognized by the telephone system. Verify your number and try again. Name Number Wake-up Call Not Acknowledged Part of the Hotel/Motel Feature package. The guest has not answered the automatic wake-up. (Note: The Hotel/Motel package is an optional feature.) Wake-up Call - System Error Part of the Hotel/Motel Feature package. The Wake-up function is not operating properly. Contact your communications department.
Trunk Numbers Use this table to record the trunk numbers your system uses. Contact your communications department for more information about the trunk numbers.
Index A Answer calls 11 Answering priority, changing 35 Application area 4 Associated data line 39 B BLF 32 Bulletin Board 31 Busy Lamp Field 32 Busy number, transfer to 20 Screen 4 Starting and closing 8 Time 10 COR (Class or Restriction) 63 COS (Class of Service 63 D Data Calls 39 Day and Night Service 40 Dialing telephone numbers 18 DND 40 Do Not Disturb 40 E Extend callsSee Transfer calls 20 C Call Answer Priority 35 Call Block 57 Call Forwarding, canceling on extensions 37 Call Park 35 Call restri
Volume, adjusting 9 Headset Enabling 9 Volume, adjusting 9 Hold, place call on 23 Hunt Groups 67 K Keypad, console 6 L Language, changing on console 10 M Message Register, clearing for guest rooms 58 Message Waiting 43 Monitoring Guest Rooms 57 N Night and Day Service 40 P Paging Zones 67 Park, Call 35 Phone Book 46 Programming Firmkeys 42 Volume, adjusting 9 Room-to-room calls, blocking 57 S Scratch Pad 47 Screen Pop 36 Serial Call 47 Sofkeys 7 Softkeys 3, 4 Speed Call, System 49 Start console 8 Sta
