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NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents Chapter 1: Introduction Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5505 Guest IP Phone Administration Guide Adjusting the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Adjusting the Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Making and Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents Using Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using the Phonebook/Directory . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Introduction Introduction The Mitel 5505 Guest IP Phone and Cordless Handsets provide a SIP-based IP guest room phone. The 5505 Guest IP Phone is a single-line phone that supports up to four cordless handsets. You can order additional handsets and chargers. The cordless handset has an indoor signal range of up to 100 meters (300 feet) from the 5505 Guest IP Phone.
5505 Guest IP Phone Administration Guide Related Documentation See the following documents for more information on the 5505 Guest IP Phone: • 5505 Guest IP Phones Installation Guide - this guide provides instructions on how to physically connect the 5505 Guest IP Phone, install the optional handset charger, install the handset batteries, register the phone, and pair additional handsets.
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Registration and Configuration Introduction This section provides information on • preparing and charging the cordless handset • registering the 5505 Guest IP Phone • pairing handsets • deleting and replacing handsets • resetting the base station and handset to factory defaults • re-registration of the 5505 Guest IP Phone • required MCD programming for the 5505 Guest IP Phone Refer to the 5505 Guest IP Phone Installation Guide for instructions on physically connecting the 5505 Guest IP Phone.
5505 Guest IP Phone Administration Guide Preparing the Cordless Handset and Installing the Batteries 1. The display is protected by a plastic film. Remove the protective film. 2. Insert the batteries as designated on the back of the handset. The polarity is indicated on the battery compartment. 3. Slide the battery cover back into the main casing until it clicks into place. 4.
Registration and Configuration Battery Specification Technology: Nickel-metal-hydride (NiMH) Size: AAA (Micro, HR03) Voltage: 1.2 V Capacity: 400–800 mAh The following types of battery are recommended: • GP GP55AAAHCR 550mAh • SHP HFR-44AAAJ550 550mAh • SUPPO HSY-AAA0.55-C 550mAh The handset is supplied with the recommended batteries. Charging the Handset It is recommended that you charge the handset battery fully before first use. 1. Charge the battery.
5505 Guest IP Phone Administration Guide Registering the 5505 Guest IP Phone The 5505 Guest IP Phone comes pre-paired with one 5505 Cordless Handset. Follow the instructions below to register the 5505 Guest IP Phone. Note: This procedure is valid only for first-time registration. See “Re-Registering the 5505 Guest IP Phone” on page 16, if necessary. 1. Turn on the 5505 Cordless Handset using the power on button 2. Place the handset with the display facing up in the 5505 Guest IP Phone base.
Registration and Configuration Connecting the Charging Cradle (Optional) The 5505 Guest IP Phone can have up to three additional 5505 Cordless Handsets with chargers. The additional handsets and cradle power adapter must be ordered separately. 1. Slide the flat plug from the power supply into the charging cradle until you hear a click. 2. Plug the power adapter into the plug socket. If you need to disconnect the plug from the charging cradle, press the Release button and disconnect the plug.
5505 Guest IP Phone Administration Guide Pairing the 5505 Cordless Handsets The 5505 Guest IP Phone supports up to four 5505 Cordless handsets. One handset comes from the factory pre-paired with the base station. You can pair the remaining handsets by following the instructions below. It is recommended that the handsets be paired after the 5505 Guest Phone has been registerered; however, if you wish to pair handsets on an unregistered 5505 Guest Phone, press the End Call key to end registration.
Registration and Configuration Deleting/Replacing Paired Handsets When all four handsets are paired and one/some/all of them are lost, new handsets will need to be paired. 1. On the 5505 Base Station, press down both the Volume Up/Down indicators on the Volume key. 2. Then release the Volume Down (—) portion. 3. While the Volume Up key is pressed, type 867247 (UNPAIR) on the 5505 base station to start the unpairing process. This procedure will un-pair all the paired handsets.
5505 Guest IP Phone Administration Guide Reset to Factory (Default) Settings You can set the Base Station unit or the cordless handset to factory defaults Restoring the Base Station Default Settings 1. On the Base Station, press down the Volume Up/Down key on the base station. 2. Then release the Volume Down ( -) portion. 3. While the Volume Up key is pressed, type 3228679 (FACTORY) to start the factory process. The Line in Use key will flash for confirmation. 4.
Registration and Configuration Restoring the Handset Default Settings After a guest check outs, the handset settings are reset as detailed in the following table. As well, you can restore the handset to factory defaults.To restore factory defaults on the handset, enter MENU -> Settings -> OK -> Reset Handset -> OK. The table below lists the factory settings and their defaults as well as the settings reset by guest checkout.
5505 Guest IP Phone Administration Guide Re-Registering the 5505 Guest IP Phone The 5505 Guest IP Phone will require re-registration when the DN is changed for the phone and/or when the User PIN is changed. To re-register the phone: 1. On the 5505 base station, press down the Volume Up/Down key on the base station. 2. Then release the Volume Down ( -) portion. 3. While the Volume Up key is pressed, type 734 (REG) to start the re-registration process.
Registration and Configuration MCD Programming Required Refer to the MCD System Administration Tool Online Help for detailed instructions on how to program the Mitel 5505 Guest IP Phone on the MCD system. Follow the steps below: 1. Program DHCP data in the DHCP Options form, see “DHCP Options Form” on page 17. 2. Program the 5505 Device data in the User and Device form, see “User and Device Configuration Form” on page 18 3.
5505 Guest IP Phone Administration Guide User and Device Configuration Form The following data should be programmed: • Number: Profile -> Number • Device Type: : Profile -> Device Type = 5505 SIP • CoS: Service Details -> Class of Service • Registration PIN: Access and Authentication -> User PIN • Wireless PIN: Access and Authentication -> Wireless PIN • Programmable Keys: Keys -> 2,3,4,5,6 Note: The five programmable keys on the 5505 Guest IP Phone are arranged horizontally: the leftmost key i
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5505 Phone Base Introduction This section provides detailed information on the 5505 Guest IP Phone.
5505 Guest IP Phone Administration Guide Features and Function of the 5505 Guest IP Phone The Mitel 5505 Guest IP Phone and Cordless Handset provide a SIP-based IP guest room phone designed for the hospitality market. The 5505 Guest IP Phone does not have a display; however, a 1-line display is available on the 5505 Cordless Handset. The diagram below illustrates the 5505 Guest IP Phone. It can support up to four 5505 Cordless Handsets with additional charging cradles (“5505 Cordless Handset” on page 27).
5505 Phone Base The following table describes the features of the 5505 Guest IP Phone. Feature Function 1. PC Port Provides a port for a PC. 2. Ringer Volume Slider Provides a 3-position ringer volume control: low, medium, and high. 3. Speed Dial Keys Use to dial common hotel sites, such as front desk, housekeeping, restaurant, and so forth. 4. Dial Pad Use to dial numbers. 5. Fixed Function Keys Gives you access to the following phone functions: • Speakerphone key - enables Handsfree mode.
5505 Guest IP Phone Administration Guide Customizing the 5505 Guest IP Phone Follow the procedures below to customize the 5505 Guest IP Phone. Adjusting the Speaker Volume • Press the volume button repeatedly to raise or lower the speaker phone volume. Adjusting the Ringer Volume • 24 Slide the switch on the side of the phone to low, medium or high.
5505 Phone Base Making and Answering Calls Making a Call • Press and dial the number. OR • Dial the number. The speakerphone lights during your call Answering a Call During an incoming call, the base unit and all the registered handsets starts ringing. The "Line in Use" indicator on base unit will start flashing in sync with the ringing cadence. The Cordless Handsets show the calling Name/Number on the display, maximum 14 characters. • Press Ending a Call • Press to end the call.
5505 Guest IP Phone Administration Guide Using Other Features Using Speed Dial Keys The 5505 Guest IP Phone has 5 programmable speed dial keys. The keys can be programmed with speed dial numbers. Pressing the speed dial key will directly make the call to the programmed number. • Press one of the five keys above the dial pad to reach the front desk, housekeeping, etc. Retrieving Messages The Message Key retrieves messages from the Voice Mail Server.
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5505 Cordless Handset Introduction This section provides detailed information on using the 5505 Cordless Handset.
5505 Guest IP Phone Administration Guide Features and Functions of the Cordless Handset The handset has 10 fixed keys and the dial pad. See the illustration and descriptions below. 5505 Cordless Handset Keys and Functions 1. Battery Status - shows the battery status 2. Softkeys/Display Keys - provides context-sensitive soft keys for phone functions and settings. 3. Message Key - provides access to the room’s voice mailbox. It has an associated LED that starts flashing indicating new voicemail. 4.
5505 Cordless Handset Display and Display Back Light The Cordless Handset has a 1-line (14 characters wide) illuminated black and white display. The display backlight automatically dims off while the handset is idle. The Room Name/Number is displayed, along with the current time and status of the battery. The MENU provides Alarm Clock, Audio, and Handset settings. See “Using the Handset MENU” on page 32 for more information. The Room Name/Number remains in memory after the batteries go dead.
5505 Guest IP Phone Administration Guide Using the Handset MENU The handset has many features offered in the MENU that allow you to customize the handset. To open the main MENU: 1. Press the display key below MENU on the handset to open the main menu (see the illustration below). 2. Scroll down through the choices. See “Menu Tree and Customizing the Handset” on page 33 for more details. 3. Press the display key below OK to confirm your selection.
5505 Cordless Handset Menu Tree and Customizing the Handset The table below contains the Handset Phone menu. Use this table as a guide in your menu selections to customize the handset. Use the general guidelines for menu selection: 1. MENU -> use Menu 1 Alarm Clock to scroll to the selection, and press OK to confirm. Sub Menu 1 Sub Menu 2 Activation For activating/deactivating the alarm clock Wakeup Time Setting the wakeup time.
5505 Guest IP Phone Administration Guide Making and Answering Calls See the procedures below for detailed information on how make and receive calls. Note: Only one 5505 Cordless Handset can be used at a time. Turning the Handset On • Press and hold The button must be held (long press) in order to turn the phone on. To end a call, a short press is used. Making a Call • Press or • Dial the number. to get dial tone.
5505 Cordless Handset If auto answer is enabled on cordless handset, the call can also be disconnected by putting the 5505 Cordless Handset on the charging cradle. Turning the Ringer On/Off You may want to turn the handset ringer off. To turn the ringer off: • Press and hold . When the ringer is off, you will see a silenced bell in the display. To turn the ringer on: • Press and hold .
5505 Guest IP Phone Administration Guide Call Handling Muting a Call You can mute your handset during a call so your caller no longer hears you. • Press the Mute key • Press the the Mute key . again to unmute the call. Joining a Call/Conference The 5505 Cordless Handset can join an existing call between the base unit and an external party by pressing either the Talk or Speakerphone key. However, it cannot join a call between another cordless handset and external party.
5505 Cordless Handset Using Other Features Retrieving Messages The Message Key provides access to the room’s voice mailbox. It has an associated LED that starts flashing indicating new voicemail. • Press to access your messages. Using Last Number Redial The last 10 numbers dialed are stored in the redial list. 1. Press and hold (long press) 2. Scroll down until you reach your selection. 3. Press again to dial the number.
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Maintenance and Troubleshooting Introduction This section contains information on troubleshooting the 5505 Guest IP Phone.
5505 Guest IP Phone Administration Guide Table 1: 5505 IP Phone Troubleshooting (continued) Problem/Message Cause Solution PIN is not correct. Re-enter the wireless PIN in the User Device Configuration form and try to pair again. on the display. The handset is not paired with the base. Pair the handset with the base. See “Pairing the 5505 Cordless Handsets” on page 12. Registration failed Base is powered off. Turn on the base. is displayed on the handset. Base is not in pairing mode.
