MITEL 5360 IP Phone User Guide
5360 IP Phone Quick Reference Guide This guide provides information for frequently used features. For more information about these and other features, refer to the user guide. For voice mail information, refer to the voice mail user guide for your system. Feature Buttons Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature Code ACD Agent – Log In/Out 328 Most of the following feature codes work when your IP phone is idle.
Answering Calls Lift the handset, or press (Speaker) to answer a call while using a headset or to answer a call in Handsfree Mode. Placing Emergency Calls Dial the emergency number (911 U.S. or 999/112 Europe). The system immediately places the emergency call as soon as you dial the number, even if you do not select an outside line. Placing Internal (Intercom) Calls With or without the handset lifted, dial the extension number.
Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5360 IP Phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
Important Safety Instructions and Precautions Remember the following safety guidelines when using the IP phone. Programming Emergency Numbers Make sure to do the following when programming emergency numbers and/or making test calls to emergency numbers: • Remain on the line and briefly explain to the dispatcher the reason for the call. • Perform tests during off-peak hours such as early morning or late evenings.
Power Requirements CAUTION Phone Damage Hazard. To avoid damaging the IP phone, make sure the IP phone is connected to the proper power supply before powering on. Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES), part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit • IEEE 802.
Phone Usage This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your IP phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool.
Notice to Canadian Customers The Class B digital apparatus complies with Canadian ICES-003. Notice to U.S. Customers This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Contents Contents Getting Started 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Your IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 5360 IP Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Phone Feature Descriptions. . . . . . . .
Contents Using the Screen Saver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Specifying Audio Feedback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Calibrating the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using the Dialpad Buttons to Enter Characters . . . . . . . . . . . . . . . . . . . . .
Contents Using the Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Call Features 39 Using Handsfree Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Using Ring Intercom Always . . . . . . . . . . . . . . .
Contents Messages 57 Leaving Messages at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Viewing and Responding to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Canceling Messages Left at Other Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Deleting Waiting Inter-Station Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Cordless Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Cordless Headset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting Started Getting Started Welcome The instructions in this guide are for using the Mitel 5360 Internet Protocol (IP) Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features. Your IP phone should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.
Getting Started 5360 IP Phone Features The 5360 IP Phone is shown here.1 See “Phone Feature Descriptions” below for more information about the phone features.
Getting Started Phone Feature Descriptions The following sections describe default configurations. Your IP phone may be programmed differently. Contact your system administrator for more information. See “5360 IP Phone Features” on page 2 for phone feature locations. Handset The handset provided with this equipment is hearing aid compatible (HAC). If you are using a headset or if you are in Handsfree Mode, you do not need to use the handset.
Getting Started Ring/Message Indicator The Ring/Message Indicator flashes or stays lit to indicate call, message, and feature activity. For more information about messaging features, see “Messages” on page 57. Ring/Message Indicator signals are described in the following table. Indicator Signals Page 4 Description Rapidly flashing You have an incoming call. Slowly flashing You have a waiting message or callback message. On You are on a call or using a feature. Off Your IP phone is idle.
Getting Started Feature Buttons Feature buttons provide quick access to commonly used features. See the following table for descriptions. Button (Up) or Action (Down Provides volume control for the ringer, handset, and speaker. Scrolls through feature options. (Speaker) Activates Handsfree Mode/speakerphone (see page 39). Activates features. (Mute) Temporarily turns off your microphone during a call.
Getting Started Programmable Buttons The 5360 IP Phone has 42 self-labeling programmable keys using a touch-screen display (three pages of 14 each). Each phone has the following buttons that are programmed by the system administrator and cannot be reprogrammed; however, you can program the remaining buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 24. Button Action DND Turns DND mode on or off. Outgoing Selects an outgoing line for external calls.
Getting Started Phone Signals The 5360 IP Phone has several audio and visual signals to indicate feature activity. The following are a few helpful tips: • Lit or blinking buttons indicate call or feature activity. • All phone button lamps illuminate at the same time for a few seconds when the IP phone is reset or powered on. • The following actions may cause an error tone: o Pressing an invalid button combination. o Selecting a restricted feature. o Dialing a restricted or invalid number.
Getting Started Viewing the Phone Information You can use the phone to view system or phone information. To view system information: 1. Press (Applications). 2. Press Settings, and then press About 5360 IP Phone. The About menu appears. 3. Press X (Close) to exit the About menu, and then press Close to exit the Applications menu. Cleaning Your IP Phone You can wipe and clean the touch screen of your 5360 IP Phone without causing touchsensitive controls to be activated.
Getting Started Using the 5310 IP Conference Unit Your IP phone can use the 5310 IP Conference Unit (shown below) for full-duplex, advanced IP conferencing. Use the Conference Controller touch screen to turn the Conference Unit on or off, to adjust the volume or to put the Conference Unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your IP phone, the Conference Controller application is not available.
Getting Started Muting the Conference Unit You can mute the Conference Unit so that conversation or noise near the Conference Unit cannot be heard by individuals being conferenced. To mute the Conference Unit: Press Mute. Placing the Conference Unit in Presentation Mode Presentation Mode should be used when only one individual will be speaking into the Conference Unit. If another individual near the unit wishes to speak, you should disable Presentation Mode. Presentation Mode minimizes extraneous noise.
Getting Started Using the Line Interface Module (LIM) The LIM is an optional device that adds an analog phone line capability to your IP phone. In the event of a network failure, the IP phone can be configured to use the public switched telephone network (PSTN) to provide continued basic telephony until service in restored. The analog line can also be used for emergency calls and local calling.
Getting Started Making and Answering Calls Using the Analog Button To make a call using the Analog line: 1. Lift the handset. 2. Press the button you programmed as Analog Line. ANALOG CALL appears. 3. Dial the number. NOTE When you make an external call over the analog line, a prefix dialing number is not required. If your IP phone’s Analog Line button has the Privacy option enabled, you cannot access the analog line when another phone is using the analog line (button is solid orange).
Getting Started Making and Answering Calls Using the Failover Mode To make a call using the analog line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears. 2. Dial the number. To answer a call using the analog line during an IP connection failure: Lift the handset. The call is answered. IP FAIL: ANALOG CALL appears.
Personalizing Your Phone Personalizing Your Phone This chapter describes features you can use to personalize your IP phone. Adjusting the Viewing Angle You can tilt the IP phone stand for a better view of the buttons and display. Press tabs on both sides to release and detach unit. To adjust the viewing angle: 1. Turn the IP phone so it faces away from you. 2. Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. 3.
Personalizing Your Phone Changing Volume Levels You can change the following volume levels: • Ringer (alerting tone) • Handset • Headset • Background music • External speaker NOTE Turning the external speaker volume down to the lowest levels may prevent you from hearing the feature “warning tones” that notify you when errors occur (for example, when you enter an incorrect feature code). You must be using the feature to change the volume level.
Personalizing Your Phone Changing the Language You can change the language to display text on your phone. Your system is programmed to support two of the following languages: • English • French • LA (Latin America) Spanish To change the language on the display: 1. Press (Applications). 2. Press Settings, and then press Languages. 3. Press the language that you want to use. 4. Press # or Save to save the setting, and then press Close to exit the Applications menu.
Personalizing Your Phone Changing the Text Size on the Display You can control the size of the text that appears on the display for programmable buttons. This enhancement does not apply to the text size that appears on the display for the menu buttons. Text size options include: • Small text (default): Provides a first line of basic information and a second line of supplemental information for the features and functions programmed for the button.
Personalizing Your Phone Using the Screen Saver The IP Phones include an embedded screen saver that you can configure for your display. By default the screen saver image is disabled. When your IP phone enters screen saver mode, only the IP phone’s backlight dims. The 5360 IP Phone has a backlit display. You can enable the screen saver image and when your IP phone enters screen saver mode, the IP phone’s backlight dims and the embedded nature screen saver images appear on your display.
Personalizing Your Phone Specifying Audio Feedback Options The Audio Feedback setting allows you to adjust the volume of the audio feedback as well as the error beeps, and enable or disable the setting. The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press (Applications). 2.
Personalizing Your Phone Using the Dialpad Buttons to Enter Characters You can use the dialpad buttons to enter text or numbers for features such as Do-Not-Disturb (see page 59) and Station Speed Dial (see page 34). The following are guidelines when entering dialpad characters: • Press (Message) to switch from Alpha Mode to Numeric Mode. The button stays lit in Alpha Mode and is off in Numeric Mode. • Press (Message) (Hold) to move the cursor to the left and delete characters.
Personalizing Your Phone The following tables show the dialpad characters for the Canadian French and Mexican Spanish languages. Dialpad Characters — Canadian French Number of Times Dialpad Button is Pressed Button 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 : - / , .
Personalizing Your Phone Using Programmable Buttons For quick access, you can assign feature codes, extensions, speed-dial numbers, trunks, or other resources to your programmable buttons. The new button assignments are self labeled, which means the button labels automatically appear on the Display when the buttons are programmed. You can then press the programmed buttons to activate features or place calls. See “Default Access Codes“ and “Default Feature Codes” on page 24 for code lists.
Personalizing Your Phone Default Access Codes The following are default system access codes. If your system uses different codes, record the codes in the “New Code” column for reference.
Personalizing Your Phone Feature Page Code Answer Ringing Call 29 351 Automatic IC Access – On/Off 29 361 Automatic Trunk Access – On/Off 29 360 Automatic Trunk Answer 30 350 Background Music – On/Off 27 313 Barge-In 67 386 Call Forward – All Calls 43 355 Call Forward – If Busy 43 357 Call Forward – If No Answer 43 356 Call Forward – No Answer/Busy 43 358 Call Logging 49 333 Conference 46 5 Default Station 28 394 Directory 37 307 Display Time And Date 42 300 D
Personalizing Your Phone Feature Page 26 Page Code Message – Leave Inter-station Message 57 367 Message – View Messages 58 365 Microphone Mute – On/Off 39 314 Page 61 7 Page Receive – On/Off 61 325 Program Buttons 23 397 Program Station Password 54 392 Programmable Buttons – Return to Default 27 395 Queue (Callback) Request 32 6 Record-A-Call 48 385 Redial 33 380 Redirect Call 30 331 Reminder Message 59 305 Reminder Message – Cancel 59 306 Remote Programming 54
Personalizing Your Phone Listening to Background Music If your system is equipped with a music source, you can listen to background music or system audio (for example, organizational conference calls) through the external speaker. To turn on or turn off background music: Dial 313 (on/off). BACKGROUND MUSIC ON (or OFF) appears. Viewing Button Assignments You can view programmable button (key) feature assignments. To view button assignments: 1. With the handset on-hook, dial 396.
Personalizing Your Phone Switching Keymaps Keymaps are the default button assignments on your IP phone. Your system administrator may have programmed an alternate keymap, allowing you to switch between keymap assignments. Contact your system administrator for more information. To switch between keymaps when your IP phone is idle: With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE.
Answering and Placing Calls Answering and Placing Calls The following instructions describe how to answer and place internal and external calls and how to use related features. NOTE By default, internal (intercom) calls are assigned to the IC button, and external calls are assigned to the Call Key buttons. Answering Calls Your IP phone may be preset to automatically answer incoming internal calls in Handsfree Mode. To disable Handsfree Mode, see “Using Handsfree Mode” on page 39.
Answering and Placing Calls Redirecting Calls You can redirect calls to another extension or external number. If you have a 5360 IP Phone, you can use the menu buttons to redirect calls to the following destinations: • SEND TO V-MAIL: Sends the call directly to your voice mailbox. You must have a mailbox to use this destination. • IC CALL TO DND: Places your IP phone in DND Mode and blocks the call. See “Using Do-Not-Disturb (DND)” on page 59.
Answering and Placing Calls Placing Calls The following instructions describe how to place calls and related features. Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your IP phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).
Answering and Placing Calls Placing Internal Calls Internal calls are calls placed to other extensions in the system. Internal calls are assigned to the Intercom (IC) button on your IP phone. Contact your system administrator for a list of extension numbers. To place an internal call: With or without the handset lifted, dial the extension number. If you enter incorrect digits, you can press (Hold) to move the cursor backward, deleting the last digits entered.
Answering and Placing Calls Placing External Calls The following sections describe features used when placing external calls. To place an external call: 1. Press the Outgoing button, an unlit Call Key button, or enter the Outgoing Call access code (8 is the default code). 2. Dial the number. NOTES If you cannot place an external call because all outgoing lines are busy, you can request a callback, which prompts the system to contact you when a line becomes available.
Answering and Placing Calls Using Speed Dial You can use speed dial to quickly dial stored phone numbers. Speed-dial numbers are either stored in the system (System Speed Dial), or in your IP phone (Station Speed Dial). Using System Speed Dial Your system administrator assigns System Speed Dial location numbers, which are available to anyone in the system. Contact your system administrator for more information. To view or dial System Speed-Dial numbers: 1. Dial 381.
Answering and Placing Calls Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: Do one of the following: • Dial 382, and then enter the Station Speed Dial bin (0 to 9). The system dials the number. • Press (Up) or (Down) to scroll through the speed-dial bins, and then press # to select the bin and dial the number. NOTE You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 36.
Answering and Placing Calls Assigning Speed-Dial Numbers to Programmable Buttons You can assign Station or System Speed-Dial numbers to your programmable buttons. NOTE Before or after assigning the speed-dial number to a programmable button, make sure the speed-dial number has either a Station Speed Dial bin or System Speed Dial location assigned to it. For System Speed Dial numbers, numbers are preassigned to the System Speed Dial locations (000 to 999 or 0000 to 4999) by your system administrator.
Answering and Placing Calls Using the Directory You can use the Directory to find internal or external contacts or find and activate system features. The directory uses Intelligent Directory Search (IDS), which is similar to the “text on 9 keys” (T9) predictive search feature used for mobile phones. The Directory has the following three subdirectories: • Intercom: Find and dial internal numbers. • Outside: Find and dial external numbers listed in the company directory.
Answering and Placing Calls To search for a directory name or feature: 1. Dial 307, and then press one of the following: • 1 for the IC directory. • 2 for the Outside directory. • 3 for the Feature directory. • The Directory menu button (IC, OUTSIDE, or FEATURE). 2. Press the dialpad buttons to enter (up to 20) characters. See the table on page 37 for dialpad button character descriptions. (Up) or 3. Press through the entries.
Call Features Call Features The following sections describe call-related features. Using Handsfree Mode You can use Handsfree Mode to activate the speakerphone. NOTES The Ring Intercom Always feature prevents calls from being answered in Handsfree Mode (see the following section). You cannot use Handsfree Mode if you are using a headset, or if you have more than one phone assigned to an extension number. To use Handsfree Mode: With the handset on-hook, dial 319. HANDSFREE MODE ON appears.
Call Features Placing Calls On Hold You can place calls on either Individual Hold or System Hold. • Individual Hold: Places an internal or external call on hold at your IP phone. • System Hold: Places an external call on hold in the system. You can then pick up the call from any phone that indicates a flashing Call button for the call, including the IP phone that placed it on hold. To place a call on Individual Hold: 1. Press (Hold). ENTER EXTENSION NUMBER appears. 2. Hang up or place another call.
Call Features Transferring Calls You can transfer calls to other extensions or external numbers. You can also transfer conference calls. See “Transferring a Conference” on page 46 for more information. Transferring Calls to Other Extensions To transfer a call to another extension: 1. While on the call, press (Transfer), and then enter the extension number. 2. Do one of the following: • Wait for an answer, announce the call, and then hang up.
Call Features Viewing Your System Information If you are on a call, you can temporarily view your user information (your user name and your extension number. To display your user information: Press (Special), and then dial 300. Viewing Caller ID Information If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears.
Call Features Forwarding Calls You can use Manual Call Forwarding or System Forwarding to forward calls. Manual Call Forwarding The following table describes Manual Call Forwarding options. Call Forward Feature Call Forward All Calls Description Code/Menu Button All incoming calls are forwarded. 355 ALL Call Forward If No Answer All incoming calls are forwarded if not answered. (The timer is set by the system administrator.
Call Features Using Dynamic Extension Express When you enable Dynamic Extension Express on your IP phone, your incoming calls are automatically routed to one or more preprogrammed associated destinations according to the routing steps programmed for you. Typically, your desk phone is configured to be your main extension.
Call Features When you enable Dynamic Extension Express, your incoming calls are routed as specified by the routing type programmed for you by your system administrator. The table below provides descriptions for the default routing types. Routing Type Description Mobile Twinning Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Delayed Mobile Twinning Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
Call Features Placing Conference Calls You can place a conference call with up to three internal or external parties (for a total of four parties, including yourself). To place a conference call: 1. While on the first call, press the Conference button to place the call on hold. CALL NEXT PARTY TO CNF appears. 2. Place a call to the next conference party (for external calls, press the Outgoing button or the Outgoing Call access code [8 is the default code], and then dial the number). 3.
Call Features Ending a Conference and Placing all Parties on Hold You can end a conference and place all conference parties on Individual Hold, allowing you to toggle between the held parties and speak to one party at a time. To end a conference and place all parties on Individual Hold: Press the Conference button, and then press ON HOLD appears. (Hold). CONFERENCE PARTIES To toggle between the held callers: Press parties.
Call Features Using Record-A-Call You can use Record-A-Call to record an ongoing call as a mailbox message.1 You can then retrieve the message from your voice mailbox. The Record-A-Call feature stays active after the other party hangs up, so you can add to the recorded call with your own message. NOTE Record-A-Call is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information. To use Record-A-Call: 1.
Call Features Using Call Logging Your call logs are records of your most recent missed, received, and dialed calls. A maximum of 20 entries are stored in each call log.2 You can use Call Logging to: • View recent call activity. • View caller ID information. • Return or redial calls. To use Call Logging: 1. Dial 333 or the LOGS menu button. 2. Select one of the following options: • Press 1 (MISS) or the MISSED CALLS menu button for missed calls.
Call Features Using Secondary Extension Buttons Secondary Extension buttons must be programmed by your system administrator. You can use programmable buttons as “secondary extensions.” Secondary Extensions are assigned to other extensions in the system (primary extensions). Because Secondary Extension buttons are programmed by the system administrator, you cannot change the buttons (for example, assign features to the buttons).
Call Features Using Configuration Assistant If Configuration Assistant is enabled for your system, you can access this voice guided configuration portal that provides easy-to-use, remote access to the following phone configuration options: • Dynamic Extension Express (see below) • DND (see page 52) • Manual Call Forwarding (see page 53) NOTE You need a Configuration Assistant extension number to use this feature. Contact your system administrator for more information.
Call Features Changing the Dynamic Extension Express Settings NOTE This feature is available only if the authenticated extension is identified as a Dynamic Extension Express (DEE) user. See “Using Dynamic Extension Express” on page 44 for more information. To change the DDE settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 51. 2.
Call Features Changing the Manual Call Forwarding Settings See “Manual Call Forwarding” on page 43 for more information about Manual Call Forwarding. To change the Manual Call Forwarding settings using Configuration Assistant: 1. Access Configuration Assistant as described in “Accessing Configuration Assistant” on page 51. 2. Follow the voice prompts to change your manual call forwarding status (on or off). There is no option to provide a specific call forwarding condition, such as no answer or busy.
Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features. See page 51 for using Configuration Assistant.
Call Features Changing the DND Settings See “Using Do-Not-Disturb (DND)” on page 59 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your (DISA) password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your Station password followed by #. See page 51 for details on setting up a Station password for your extension. 5. Dial 370.
Call Features Changing Your Station Password You can use Remote Programming to change the Station password. See page 51 for details on setting up a Station password for your extension. To change your Station password using Remote Programming: 1. Do one of the following: • Call your DISA number (provided by your system administrator). If necessary, enter your DISA password. • Use any phone on the system. 2. Dial 359. 3. Enter your extension number. 4. Enter your password followed by #. 5. Dial 392. 6.
Messages Messages This section describes the following system messaging features: • Inter-station messages: Inter-station messages are alerts sent to your IP phone by other internal parties, notifying you to contact the party who left the message. The (Message) button and Message/Ring Indicator flash to notify you of the new message. You can then either delete the message or reply to the message, which automatically places a call to the party who left the message.
Messages Viewing and Responding to Messages When you have waiting messages, the (Message) button and Message/Ring Indicator flash and the display shows the number of waiting messages. NOTE If your handset or speakerphone is off-hook when you view an inter-station message, you automatically call the party who left the message. The display shows new messages as follows: • Inter-station messages sent by other internal parties are indicated by the party’s programmed user name.
Messages Using Do-Not-Disturb (DND) You can use DND to stop calls and pages to your extension. When activated, internal calling parties see your selected DND message. DND does not block queue callbacks, recalls, and incoming external calls. The following table shows the 20 default DND messages. If your system administrator changes your DND messages, you can record the new messages in the “New Message” column for reference.
Messages Using Reminder Messages You can use Reminder messages to alert you at a selected time, up to 24 hours in advance. At the selected time, the Reminder message signals you with eight short tones and your display shows the message, even if you are on a call. The following table shows the 20 default Reminder messages. If your system administrator changes your Reminder messages, you can record the new messages in the “New Message” column for reference.
Messages Paging Other System Users You can place page announcements through phone speakers or external speakers (if applicable). Your system may use page zones to prevent announcements from transmitting through every phone in the system. Each page zone contains a different combination of extensions and external paging equipment. Contact your system administrator for page zone information. You can use the following table to save the page zone information for future reference.
Hunt Groups Hunt Groups Hunt groups are groups of internal parties (agents) who share a common (hunt group) extension number. Calls can either be placed to the hunt group (using the hunt group extension number) or to a specific agent (using the agent’s extension number). Hunt groups are programmed by the system administrator. Hunt groups types are either “UCD” or “ACD.” • UCD Hunt Groups: Uniform Call Distribution (UCD) agents do not log in to the hunt group to receive calls.
Hunt Groups Logging out of ACD Hunt Groups You can log out of all ACD hunt groups at once or log out of each hunt group one at a time. To log out of one or more ACD hunt group: Do one of the following: • Dial 328 to log out of all of your ACD hunt groups. The display shows AGENT LOGGED OUT OF ALL ACDS. • Dial 327 to log out of one hunt group at a time. If you were logged in to only one hunt group, the display shows AGENT LOGGED OUT OF HUNT GROUP .
Hunt Groups Other Hunt Group Features The following features can be used by ACD or UCD hunt groups. Requesting Agent Help You can use Agent Help to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can join the call or reject the request. NOTE Agent Help is not supported on peer-to-peer (P2P) calls. Contact your system administrator for more information. To use Agent Help: 1.
Hunt Groups Hunt Group Supervisor Features The following features can be used by hunt group supervisors only. Accepting or Rejecting Agent Help Calls Supervisors can accept or reject Agent Help calls. To accept an Agent Help request: Answer as usual. Your microphone is automatically muted. To reject an Agent Help request: Dial 376 or press the REJECT HELP menu button. AGENT HELP REJECTED appears.
Hunt Groups Using Barge-In While monitoring a hunt group call, you can use Barge-In to join the call. To monitor and/or barge in on a call: 1. To use the speakerphone: While on hook, dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. To use the handset: Lift the handset, and then dial 321. You hear a confirmation tone. ENTER EXT TO MONITOR appears. 2. Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the station to be monitored.
Cordless Devices Cordless Devices You can use the cordless handset and cordless headset to move around within your office or adjacent offices. The cordless headset and handset are optional accessories, ordered separately. For more information, contact your system administrator or local Mitel provider. Both cordless devices connect to your IP phone through the cordless module, which attaches to the back of the IP phone.
Cordless Devices Cordless Module The cordless module is shown here. CAUTION Phone Damage Hazard. Attempting to remove the back plate on the IP phone to install the cordless module before disconnecting the IP phone power supply may damage the IP phone. For information about installing the cordless module, refer to the installation documentation that is shipped with the unit. 1 2 Feature Function 1 – Cordless Module pairing button Initiates pairing between the cordless module and a cordless device.
Cordless Devices Pairing the Cordless Module and Devices Before using the cordless handset or headset, each device must establish communication with the cordless module using a procedure called pairing. An IP phone can have only one cordless handset and one cordless headset. A cordless handset or headset can be paired with only one IP phone at a time. NOTES Pairing a new cordless handset or headset with the IP phone overwrites the configuration of any previous handset or headset.
Cordless Devices Using a Cordless Device as a Remote Control When not being used to talk, the cordless handset/headset buttons can act as a remote control device to change display contrast, volume, and mute settings on the host IP phone. For example, in a remote handsfree conference setting, you can use the Volume and Mute buttons on a cordless device to adjust speaker levels and mute the microphone on an IP phone that is not within his reach.
Cordless Devices Cordless Handset The cordless handset, shown below provides office mobility, allowing you to place and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a chargeable battery that charges in the handset cradle when not in use. To use the cordless handset, you must pair the handset with the IP phone. For more information, see “Pairing the Cordless Module and Accessories” on “Pairing the Cordless Module and Devices” on page 71.
Cordless Devices Answering Calls The following instructions describe how to answer a call. To answer a call: Do one of the following: • Lift the cordless handset. • If the handset is already out of the cradle, press the hookswitch button on the handset. Hanging Up If you are out of range for more than 10 seconds, any call that is in progress is dropped and not recovered. To hang up: Do one of the following: • Replace the cordless handset in the cradle. • Press the hookswitch button on the handset.
Cordless Devices Cordless Headset The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk, while adding the convenience of hands-free operation. When not in use, the cordless headset sits in the headset charging cradle. For more information on alerting tones and LEDs, see “Alerting Tones and LEDs” on page 72. To use the cordless headset, you must pair the headset with the IP phone.
Cordless Devices Cordless Headset LEDs There are two LEDs associated with the cordless headset: • Blue – Indicates the operational status of the headset • Green – Indicates the status of the electrical charge of the battery The handset is blinking, when the LED is on and off for an equal amount of time. The handset is winking, when the LED is on for a short period of time and off for a longer period of time. Led Color Blue (on headset) LED State Indicates Solid Headset microphone is muted.
Troubleshooting Troubleshooting The following sections can help you solve problems that you may be experiencing with your IP phone. Troubleshooting topics include: • Contact Information: Information about system administrator contacts. • Error Messages: Error messages and descriptions. • Troubleshooting Tips: Possible problems and methods to solve them. Contact Information Your system administrator can help you with items such as changing your settings or modifying phone features.
Troubleshooting Troubleshooting Tips The following table includes troubleshooting tips for phone and system features. NOTE You can often correct problems that you may be experiencing by resetting the IP phone to the default settings. See “Resetting the IP Phone to the Default Settings” on page 27. Problem Possible Solution The IP phone is not working properly. Contact your system administrator. I cannot use one or more of the features described in this guide. The feature may not be enabled.
Troubleshooting Problem Possible Solution When I try to use the Dynamic Extension Express – Handoff feature (388), the display shows NO CALL TO HANDOFF. The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: • You tried to use the Handoff feature on a call that has not been routed by Dynamic Extension Express. • You tried to use the Handoff feature on a call that the system has not yet recognized as a valid call.
Index Index Symbols Callback (Queuing the Phone), requesting 32 Caller ID Information displaying 42 5310 IP Conference Unit, using 9 5360 IP Phone Features 2 viewing 42 Calls answering 29, 74, 75 A camping-on to phone 32 conference 46 About Your IP Phone 1 conference, placing 46 About Your Phone 1 emergency, placing 31 Account Codes, using 38 external 33 ACD Hunt Group Wrap-Up Timer, stopping 64 external, placing 33 ACD Hunt Groups forwarding 43 logging in 63 logs, using 49 logging out 64
Index Conference Unit Volume, adjusting 9 Display Name, changing 78 Conference Unit, muting 10 Display, calibrating 20 Conference Unit, presentation mode, placing 10 Diverting Hunt Group Calls 65 Conference, transferring 46 DND Settings, changing 52, 55 Configuration Assistant 51 Do-Not-Disturb (DND), using 59 accessing 51 Door Relay, activating 28 using 51 Dropping Out of a Conference 46 Contact Information 77 Dynamic Extension Express Cordless Device as a Remote Control, using 72 enabling
Index H K Handset 3 Keymaps off-hook 7 changing 28 off-hook, on-hook 7 switching 28 on-hook 7 Handset and Headset Combinations 70 L Handsfree Mode overriding 39 Language, changing 17 using 39 Line Interface Module (LIM), using 11 Handsfree Mode, using 39 Logging out of ACD Hunt Groups, logging out 64 Hang Up 74, 75 Logs, call 49 Hanging Up 75 Low Battery Level 72 Headset Instructions 8 Headset, using 8 M Hold Individual 40 System 40 Hookflash, entering 40 Hunt Group Calls diverting 65
Index O R Off-Hook 7 Record-A-Call, using 48 On-Hook 7 Reminder Messages, using 60 Other Hunt Group Features 65 Remote Programming 54 Outgoing Call Access Code 31, 33 change DND settings, using 52, 55 Outside Line Access Codes 24 change the password, using 56 forward calls, using 52, 53, 55 P Page Announcement, placing 61 Paging enabling or disabling 61 other system users 61 using 61 Paging Feature, enabling or disabling 61 password changing 56 entering 51 Remote Programming, using 54 Reverse
Index Station Speed Dial numbers deleting 35 dialing 35 storing 34 using 34 Station Speed-Dial Numbers deleting 35 dialing 35 storing 34 Status Bar 3 System forwarding 43 Hold 40 information 9 information, displaying 42 time and date, setting 78 System Forwarding 43 System Information, viewing 42 System Speed Dial, using 34 T Text Size on the Display, changing 18 Time and Date, system 78 Tips comfort and safety 7 troubleshooting 78 Tones and LEDs, alerting 72 Transferring Calls 41 transferring 41 V Voice
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