MITEL COMMUNICATIONS DIRECTOR PLATFORM MITEL 5330 AND 5340 IP PHONES USER GUIDE
Mitel 5330 and 5340 IP Phones User Guide NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. TRADEMARKS Mitel is the registered trademark of Mitel Networks Corporation.
Table of Contents ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone...................................................................................................... 3 Ring/Message Indicators ..................................................................................................... 4 For Users on Resilient Mitel Communications Director (MCD) Systems .............................
Mitel 5330 and 5340 IP Phones User Guide Program Receipt of External Messaging ........................................................................... 18 Enable PC Connectivity ..................................................................................................... 18 PROGRAMMING FEATURES ON YOUR KEYS .................................................... 19 Tips on Programming Features .........................................................................................
Table of Contents Using Quick Call Forward Always ................................................................................................. 32 Programming Call Forwarding Using Profiles ............................................................................... 33 Activate Call Forward .................................................................................................................... 34 Cancel Call Forward..........................................................................
Mitel 5330 and 5340 IP Phones User Guide Message Waiting Indicator ................................................................................................ 52 Messaging - Advisory ........................................................................................................ 52 Messaging - Callback ........................................................................................................ 52 Messaging - Cancel Callback ..........................................................
Table of Contents Forward a Message to Your Email Address ...................................................................... 66 USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT.......................... 67 Access the Conference Controller ..................................................................................... 67 Turn the Conference Unit On and Off................................................................................ 67 Adjust the Conference Unit Volume.........................
Mitel 5330 and 5340 IP Phones User Guide Hang Up............................................................................................................................. 81 Dialing – Auto Dial Disabled .............................................................................................. 81 Dialing – Auto Dial Enabled ............................................................................................... 81 Headset Alerting Tones and LEDs ................................................
Mitel 5330 and 5340 IP Phones User Guide ABOUT YOUR PHONE The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class applications phones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys and the 5340 IP Phone offers 48 programmable multifunction keys for one-touch feature access.
Mitel 5330 and 5340 IP Phones User Guide The 5330 IP Phone The 5340 IP Phone -2-
Mitel 5330 and 5340 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
Mitel 5330 and 5340 IP Phones User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient Mitel Communications Director (MCD) Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary MCD system.
Mitel 5330 and 5340 IP Phones User Guide Using Your IP Phone with Mitel Unified Communicator Express When used with Unified Communicator® Express or Unified Communicator Advanced applications, the 5330/40 IP Phone becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration.
Mitel 5330 and 5340 IP Phones User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the to access your phone’s applications.
Mitel 5330 and 5340 IP Phones User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Keys Launch specific call control features.
Mitel 5330 and 5340 IP Phones User Guide ABOUT YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. To open the Applications window, press the blue Menu key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name: People (5340 IP Phone only): Use the People application to add, delete and edit contact names and numbers.
Mitel 5330 and 5340 IP Phones User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following: User Information: Use to specify your name and phone number. Languages: Allows you to select the language in which phone prompts and applications appear.
Mitel 5330 and 5340 IP Phones User Guide View Call Log Details 1. From the idle display, press the blue Menu key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls. 2. Press Missed to view your missed calls (if any). All to view a list of all logs (5340 IP only) Answered to view logs of your incoming calls Made to view logs of your outgoing calls. 3.
Mitel 5330 and 5340 IP Phones User Guide Delete Logs To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry. To delete all logs by type key and then press Call History. 1. From the idle display, press the blue Menu or Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you have missed calls. 2.
Mitel 5330 and 5340 IP Phones User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis.
Mitel 5330 and 5340 IP Phones User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the onscreen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted.
Mitel 5330 and 5340 IP Phones User Guide Specify Language To specify the language in which prompts and applications display: 1. Press the blue Menu key . 2. Press Settings. 3. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 4. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5330/5340 may differ from those supported on the ICP.
Mitel 5330 and 5340 IP Phones User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press the blue Menu key . 2. Press Settings. 3. Press Audio Feedback. 4.
Mitel 5330 and 5340 IP Phones User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press the blue Menu key . 2. Press Settings. 3. Press Call Notification. 4. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed. 5. Press Save.
Mitel 5330 and 5340 IP Phones User Guide To adjust the Ringer Volume while the phone is ringing: Press (UP) or (DOWN). Notes: If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press “Ring Adjust”. 4. Press “Ringer Pitch”. 5.
Mitel 5330 and 5340 IP Phones User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press the blue Menu key . 2. Press Settings. 3. Press External Messages. 4. Press the checkbox Enable. 5. Press Save. Enable PC Connectivity To enable a connection to be set up between your phone and the Unified Communicator Express application: 1.
Mitel 5330 and 5340 IP Phones User Guide PROGRAMMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
Mitel 5330 and 5340 IP Phones User Guide Feature Default Label Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Float Keys Float Keys Group Listen Grp Listen
Mitel 5330 and 5340 IP Phones User Guide Applications available for programming on programmable keys Application Default Label Applications List Applications Call History Call Hist People People Call Forwarding Forwarding Conference Unit Conf Unit Launch Unified Communicator Express Application PC App Help Help Settings Settings Call Info Call Info Visual Voice Mail Voice mail Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1.
Mitel 5330 and 5340 IP Phones User Guide To program a Phone Application: 1. Press the blue Menu key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. If Features are displayed, press View Applications. 6. Select the desired application. 7. Press Save. 8. Press Close. To program Speed Call: 1. Press the blue Menu key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5.
Mitel 5330 and 5340 IP Phones User Guide Clear Programming from a Key You may wish to clear the programming from a key if you are no longer using it. To clear the feature or application programming from a key: 1. Press the blue Menu key . 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to clear. 5. Press Clear Key. 6. Press Close.
Mitel 5330 and 5340 IP Phones User Guide SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding Names to Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first. To add a name to your contact list using the People application: 1.
Mitel 5330 and 5340 IP Phones User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Dial a number from the People application (for the 5340 IP Phone only). Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. Dial the number using the dialpad. Use Phone Book (see Phone Book below).
Mitel 5330 and 5340 IP Phones User Guide If the system option “Phonebook Lookup – Display User Location” is enabled, after the phonebook search function displays the matching name and directory number, the user’s location is displayed. The display alternates between the name/number and the location every 2 seconds. 4. If no match exists, edit the original entry. or If the system option “Phonebook with Location” is enabled, press Backup. ALL LOCATIONS? Is displayed.
Mitel 5330 and 5340 IP Phones User Guide Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial the appropriate feature access code. To Redial a saved number: 1. Lift the handset. 2. Dial the appropriate feature access code. Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3.
Mitel 5330 and 5340 IP Phones User Guide To return to Handsfree operation: 1. Press (SPEAKER). 2. Hang up the handset. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: Press Auto-Answer key. (See Programming Features on Your Keys for instructions on programming features on your phone.
Mitel 5330 and 5340 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key or Float Key (see page 44). Press the flashing indicator.
Mitel 5330 and 5340 IP Phones User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
Mitel 5330 and 5340 IP Phones User Guide To abort the Transfer, press destination number is dialed. (CANCEL) at any time before the last digit in the Note 1: Both the FAC and the destination number can be programmed to a single Speed Call key. Note 2: When the phone is in idle state and there are no messages in the mailbox, pressing the Message key connects you directly to your voice mail.
Mitel 5330 and 5340 IP Phones User Guide Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey. Call Forwarding Call Forward lets you redirect incoming calls to an alternate number when your phone is busy, when you're not answering, or all the time.
Mitel 5330 and 5340 IP Phones User Guide To deactivate Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key 2. Press Deactivate. Programming Call Forwarding Using Profiles You can create Call Forward profiles that identify where to send your incoming calls. After you create and save a Call Forward profile in the Call Forwarding application, you can enable or disable the profile at any time.
Mitel 5330 and 5340 IP Phones User Guide 10. Press Save. 11. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 12. Press Save. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below. 13. Press Close. 14. Press Close. Note: Press Cancel at any time to exit this application without making any changes. Activate Call Forward To turn Call Forward on once it has been programmed: 1. Press the blue Menu key. 2.
Mitel 5330 and 5340 IP Phones User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator. To use Account Codes: 1.
Mitel 5330 and 5340 IP Phones User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
Mitel 5330 and 5340 IP Phones User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5.
Mitel 5330 and 5340 IP Phones User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system.
Mitel 5330 and 5340 IP Phones User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available.
Mitel 5330 and 5340 IP Phones User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. To turn Handsfree Answerback on: (MUTE) once.
Mitel 5330 and 5340 IP Phones User Guide To end a Handsfree Answerback call: Press either (SPEAKER) or (CANCEL). When the Handsfree Direct Page call ends, the MUTE key light returns to the state it was in before the call was established. Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see Direct Paging - Handsfree Answerback Enabled.
Mitel 5330 and 5340 IP Phones User Guide Direct Voice Call Direct Voice Call feature allows you to establish a two-way handsfree call at another extension whether or not it has Handsfree Answerback or Auto-Answer turned on. Only extensions programmed by the system administrator to receive Direct Voice Calls can be called using this feature. To make a Direct Voice Call: 1. Lift handset. 2. Dial the appropriate feature access code. 3. Dial the extension you want. 4. Speak to called party.
Mitel 5330 and 5340 IP Phones User Guide Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your MCD: Emergency Call Routing NOT programmed Emergency Call Routing programmed CAUTION: Verify with your System Administrator which type of emergency number dialing you can use.
Mitel 5330 and 5340 IP Phones User Guide Float Keys (5340 IP Phone) The 5340 IP Phone offers 48 programmable multi-function keys for one-touch feature access. You can program three of these keys as float keys. Float keys are typically used to display unanswered ringing lines on designated keys where the ringing lines would otherwise be hidden on one of the phone’s application pages.
Mitel 5330 and 5340 IP Phones User Guide Programming Float Keys You program the Float Keys using the Settings application on the 5340 phone. You are able to program the Float Keys essentially as a mirror of any of the lines programmed on the 48 programmable keys. The Float Keys reflect the state of those lines including indicators and labels, and allows you to access those lines without having to navigate to the pages where those keys may be displayed.
Mitel 5330 and 5340 IP Phones User Guide 6. Repeat steps 3 – 5 for every line key that you want to appear on the float keys. 7. Press Save. 8. Press Close. To disable float keys: 1. Press the blue Menu key . 2. Press Settings. 3. Press Float Keys. 4. Press Disable. 5. Press Save. Using Float Keys You can set up more than three lines to float. As lines ring, they get placed into a queue which will display the first three in the float key area.
Mitel 5330 and 5340 IP Phones User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: Press the Group Listen key. Audio from the far-end party is now heard through both the handset/headset and the speaker.
Mitel 5330 and 5340 IP Phones User Guide 3. Do one of the following: To respond to a page from your prime page group, press #. To respond to a page from a specific page group, dial the page group directory number. Group Presence Group Presence allows members of call groups (Hunt, ACD, Ring, and Personal Ring) to make themselves absent or present in a group. Only members who are present in a group are offered calls to that group.
Mitel 5330 and 5340 IP Phones User Guide 3. Dial the directory number of the group member. 4. Dial the group directory number. To change the presence status of another Personal Ring Group member using a feature key: Press the Personal Ring Group Presence feature key. The LED associated with the key is steady lit when the member is present and off when absent.
Mitel 5330 and 5340 IP Phones User Guide To hang up: Press (CANCEL). To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key. The light turns OFF. Hot Desking Hot Desking allows you to log into the phone system from any phone designated as a Hot Desk phone.
Mitel 5330 and 5340 IP Phones User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking phone can be logged out from a phone that is configured to allow Hot Desk Remote Logout. Note: This feature must be allowed by your System Administrator via the Class of Service. To remotely log out a Hot Desking phone: 1. Dial 111. 2. Dial the Hot Desk User Directory number that you want to log out. 3. Press the Logout command key. 4. Press the Confirm command key.
Mitel 5330 and 5340 IP Phones User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: Press the key you have programmed to MWI.
Mitel 5330 and 5340 IP Phones User Guide To display the number of the caller, press the More Msg softkey twice. To call the message sender, press the Call softkey. To delete the message, press the Erase Msg softkey. To view the next message, press (MESSAGE). You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Remote Msging?" appears. 3. Press the Yes softkey. 4. Dial your directory number. 5.
Mitel 5330 and 5340 IP Phones User Guide Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music To turn Music on and off when the phone is idle, do one of the following: To turn the music on, press the key that you programmed to Music or the Music softkey. To turn the music off, press the key that you programmed to Music or the Music softkey.
Mitel 5330 and 5340 IP Phones User Guide Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement. Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support.
Mitel 5330 and 5340 IP Phones User Guide To activate Phone Lock: Press the Phone Lock feature key or enter the Phone Lock Feature Access code. To de-activate Phone Lock: Press the Phone Lock feature key or enter the Phone Unlock Feature Access code. Enter your user PIN to unlock the set. Note: If a user PIN has not been assigned, enter # when prompted for the PIN to unlock the phone. User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user.
Mitel 5330 and 5340 IP Phones User Guide Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key. (See Programming Features On Your Keys for instructions on programming a Record Call key to your phone.
Mitel 5330 and 5340 IP Phones User Guide To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Do one of the following: To change the Reminder, press the Change Key softkey, enter the new time, and press the Save softkey. To cancel the Reminder, press the Cancel No. softkey. To exit without canceling the Reminder, press Superkey (must be programmed to a key).
Mitel 5330 and 5340 IP Phones User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or Telephone Company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non-malicious call may result in fines or other penalties. To tag a malicious call: 1. Press the programmed Tag Call key while the call is in progress.
Mitel 5330 and 5340 IP Phones User Guide VISUAL VOICE MAIL Set Up your Mailbox Before you can use voice mail, you must first set up your mailbox. To set up your mailbox: 1. Dial the voice mail Hunt Group number provided by your system administrator. 2. Follow the verbal instructions to create your personal passcode and to record your name and greeting. 3. Set up Call Forwarding to direct your calls to the voice mail hunt group number. Enable Visual Voice Mail To enable Visual Voice Mail 1.
Mitel 5330 and 5340 IP Phones User Guide no mailbox associated with the phone’s primary DN, the mailbox status is displayed as No Mailbox. In this case, see Log into your mailbox from another extension. 2. Enter your passcode. 3. Press OK. 4. If you wish to have the system remember this passcode, press Remember my passcode to enable the check box (). 5. Press Login. Note: While you are logged into your mailbox, no indication of any new messages arriving is provided until you log out and log in again.
Mitel 5330 and 5340 IP Phones User Guide About the Visual Voice Mail Main Window Control Keys Message List Navigation Keys The Voice Mail Application Main Window The Voice Mail application main window contains a chronological list of the voice messages in your mailbox, with the oldest message listed first. Use the Navigation keys to scroll through the messages. By default, only new messages are listed when the main screen opens.
Mitel 5330 and 5340 IP Phones User Guide Display Message Details To display details about a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list.
Mitel 5330 and 5340 IP Phones User Guide Play a Voice Message To play a voice message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Select a message in your message list. 4. Press Play.
Mitel 5330 and 5340 IP Phones User Guide Save a Message To save a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Keep. The saved message is removed from the new list and added to the saved list. Delete a Message To delete a message: 1. Open the Voice mail application. 2. Login to your mailbox. 3. Press on a message in your message list. 4. Press Discard. The next message in the message list is displayed.
Mitel 5330 and 5340 IP Phones User Guide 3. Select a message in your message list. 4. Press Give. 5. Enter the recipient’s mailbox number. 6. Press Send message. Forward a Message to Your Email Address You can only forward a message to your email address if the Forward to Email feature is enabled on your system. You can tell that the feature is disabled by the absence of a To Email key on your phone. To forward a message to your email address: 1. Open the Voice mail application. 2. Login to your mailbox.
Mitel 5330 and 5340 IP Phones User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your phone, the Conference Controller application is not available.
Mitel 5330 and 5340 IP Phones User Guide Exit the Conference Controller To exit the conference controller Press Close. Mute the Conference Unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: Press Mute.
Mitel 5330 and 5340 IP Phones User Guide USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
Mitel 5330 and 5340 IP Phones User Guide To answer a waiting analog call or return to the original analog call: 1. Do one of the following: Press and release the hookswitch Press Cancel ( ) 2. Press the key you have programmed as Analog Line. To put a current call on hold to answer an incoming analog call: Press the highlighted Analog Line key.
Mitel 5330 and 5340 IP Phones User Guide USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES Cordless handsets and cordless headsets provide you with the capability to move around within your own office or adjacent offices while using your phone. These cordless devices connect to your IP phone through a Mitel Cordless Module, which attaches to the back of the phone. There are two Cordless Module types available: Digital Enhanced Cordless Telecommunications (DECT) and Bluetooth®.
Mitel 5330 and 5340 IP Phones User Guide Rear View of 5300 Series IP Phone Elements of Your Cordless Module and Accessories Feature Function 1) Cordless Module (either DECT or Bluetooth) Attached to the back of the phone, the module contains a Light Emitting Diode (LED) indicating that a cordless device is in use; also indicates the state of pairing between the module and a cordless device. 2) Cordless Headset (photo shows DECT headset) Cordless handsfree operation for calls.
Mitel 5330 and 5340 IP Phones User Guide Handset/Headset Combinations The following combinations of corded and cordless headset and handset are supported on the 5330/5340 IP Phone: Corded handset only Corded handset and corded headset Cordless handset only Cordless handset and cordless headset Corded handset and cordless headset Corded headset and cordless handset The DECT Cordless Handset, DECT Cordless Headset, and Bluetooth Handset are all Mitelbranded accessories available only
Mitel 5330 and 5340 IP Phones User Guide Note: If the LED on the Cordless accessory does not start to blink after 10 seconds, the accessory requires charging or is still in factory battery saving mode (handset only). Place the accessory on the charger and charge. The green LED starts to flash indicating that the accessory is charging. It could take up to 60 minutes for the green LED to start flashing. Allow the accessory to fully charge, approximately 3 hours. 4. Press Yes to confirm pairing.
Mitel 5330 and 5340 IP Phones User Guide 6. The LED on the Bluetooth Module lights and remains lit for a few seconds and then resumes normal behavior. The Bluetooth device is paired to the Bluetooth Module. 7. Press OK to return to the Cordless Devices application. 8. Press Close to exit the application. Unpairing an Accessory To unpair a cordless accessory: 1. Press the blue Menu key and then press Cordless Devices. 2. Press the device name that you want to unpair.
Mitel 5330 and 5340 IP Phones User Guide Using the Mute Key on a Cordless Device When using a Mitel-branded cordless accessory, the Mute key on the cordless accessory is synchronized with the Mute key on your phone. Pressing the Mute key on either the phone or the accessory also controls the Mute function on the other device. There is no synchronization between a third-party Bluetooth headset mute control (if one is available) and your phone Mute key.
Mitel 5330 and 5340 IP Phones User Guide USING THE MITEL CORDLESS HANDSET The cordless handset provides office mobility, allowing you to make and answer calls while away from your desk. Replacing the standard corded handset, the cordless handset contains a rechargeable battery that charges in the handset cradle when not in use. To use the cordless handset (whether DECT or Bluetooth), you must pair the handset with the phone. For details, see Pairing the Cordless Module and Accessories on page 73.
Mitel 5330 and 5340 IP Phones User Guide Answer a Call Do one of the following: Lift the cordless handset. If the handset is already out of the cradle, press the hookswitch button on the handset. Note: If you have a call on hold on your Prime Line and answer another on a Line Appearance key, it will be presented over the speaker. Hang up Do one of the following: Replace the cordless handset in the cradle. Press the hookswitch button on the handset.
Mitel 5330 and 5340 IP Phones User Guide Handset Alerting Tones and LEDs The handset provides the following alerting tones: Feature Function Mute key on cordless device ON/OFF 2-pitch tone occurs immediately. Reminder tone occurs 30 seconds after activation and then regularly until deactivated. Mute key on Phone ON/OFF Immediate tone with Bluetooth; no immediate tone with DECT. Reminder tone occurs 30 seconds after activation and then regularly until deactivated.
Mitel 5330 and 5340 IP Phones User Guide Blinking: LED is On and Off for equal amount of time Winking: LED is On for a short period of time and Off for a longer period USING THE MITEL DECT CORDLESS HEADSET Note: This section applies only to the Mitel DECT Cordless Headset. It does not apply to thirdparty Bluetooth headsets. The cordless headset offers the same capability as the cordless handset to make and answer phone calls away from your desk while adding the convenience of hands-free operation.
Mitel 5330 and 5340 IP Phones User Guide Hang Up Do one of the following: Replace the cordless headset in the cradle. If the headset is already out of the cradle, press the hookswitch button on the headset. Dialing – Auto Dial Disabled To dial a number with Auto Dial disabled: 1. Lift the headset or press the hookswitch. 2. Make the call using the dial pad, or press a programmed speed dial key on the phone.
Mitel 5330 and 5340 IP Phones User Guide There are two LEDs associated with the cordless headset: A blue LED on the headset indicates the headset status A green LED in the headset charging cradle indicates battery status LED Color Blue (on headset) LED State Indicates Solid Headset microphone is muted Blinking Headset is in pairing mode Winking Active audio path between Headset and Module Solid for 2 seconds Pairing successful OR Off No audio path between Headset and Module OR New batte
Mitel 5330 and 5340 IP Phones User Guide USING A BLUETOOTH HEADSET A third-party Bluetooth headset offers some of the same capability as the Bluetooth Handset to make and answer phone calls away from your desk while adding the convenience of handsfree operation. To use a Bluetooth headset, you must first pair the headset with the Bluetooth Module on your phone. For more information, see Pairing the Cordless Module and Accessories on page 73.
Mitel 5330 and 5340 IP Phones User Guide Dialing – Auto Dial Enabled To dial a number with Auto Dial enabled: To dial the predefined Auto Dial number, press the hookswitch button on the headset. To program Auto Dial, refer to Auto Dial on page 87.
Mitel 5330 and 5340 IP Phones User Guide USING THE CORDLESS DEVICES APPLICATION The Cordless Devices Application provides access to module information and pairing for hand- or headsets. To access the Cordless Devices Application, do one of the following: Press the blue Menu Press a feature key you have programmed as the Cordless Devices Application key. key, and then press Cordless Devices.
Mitel 5330 and 5340 IP Phones User Guide Enabling/Disabling Auto-Connect on a Bluetooth Headset When pairing a Bluetooth headset with the Bluetooth Module installed on your phone, you are given the option to enable the Auto-Connect feature—a feature whereby, if a previously paired Bluetooth device comes into range of the module, it will automatically be connected. If desired, you can turn this feature on or off using the Cordless Devices application.
Mitel 5330 and 5340 IP Phones User Guide Auto Dial When a Cordless Module is installed and at least one Mitel-branded device is paired, the Auto Dial feature is available in the Settings menu. You can program a number that is automatically dialed when a cordless device hookswitch button is pressed. To program an Auto Dial number: 1. Press the blue Menu key, and then press Settings. 2. Press Auto Dial, and then press Edit Number. 3. In the on-screen keyboard, enter the autodial number. 4. Press Save. 5.
Mitel 5330 and 5340 IP Phones User Guide Using IP Programmable Key Modules 12 and 48 The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel 5330 and 5340 IP Phones with additional buttons and LED indicators. With these expansion modules, you can readily add 12 or 48 or up to 96 buttons to the existing programmable keys on the IP Phones.
