MITEL 5330/5340 IP Phones SIP User and Administrator Guide Release 7.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
TABLE OF CONTENTS GETTING STARTED ............................................................................................ 1 SIP User Accounts and Passwords ............................................................................... 1 SIP Administrative Mode ............................................................................................... 1 About your SIP Phone ...................................................................................................
5330/5340 IP Phone SIP User and Administrator Guide USING PC APPLICATIONS ............................................................................... 15 PC Companion Application.......................................................................................... 15 Configuring the PC Companion Application............................................................................15 Installing the PC Companion Application .............................................................................
330/5340 IP Phone SIP User and Administrator Guide Messaging – Voice Mail ............................................................................................... 24 Access your Voice Mail Messages..........................................................................................24 USING ADVANCED FEATURES ....................................................................... 25 Do Not Disturb ..................................................................................................
5330/5340 IP Phone SIP User and Administrator Guide Network Settings.......................................................................................................... 46 View the IP and MAC Addresses ............................................................................................46 Modifying Network Settings.....................................................................................................46 Upgrade the Phone’s Firmware ................................................
5330/5340 IP Phone SIP User and Administrator Guide Getting Started In SIP mode, the Mitel® 5330 and 5340 IP Phones manage their own call states and features. SIP uses the Internet to connect your phone to other SIP phones. You can make calls on the Public Switched Telephone Network (PSTN), or “regular”, phone network. You can also call other SIP phones by dialing SIP URL or IP address. If you are registered with a SIP Service Provider, you may also be able to dial by user ID name or extension number.
5330/5340 SIP User and Administrator Guide Figure 1.
5330/5340 IP Phone SIP User and Administrator Guide Figure 2. The 5340 SIP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox.
5330/5340 SIP User and Administrator Guide Feature Function 4) Fixed Function Keys Give you access to the following phone functions: (APPLICATIONS) : provides access to menus for your phone's additional features. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed. (HOLD) : places the current call on hold.
5330/5340 IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
5330/5340 SIP User and Administrator Guide Using Your Default Phone Window And Keys The 5330 and 5340 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. 5330 and 5340 IP Phone Windows 5330 and 5340 IP Phone Default Window and Keys Feature Function Softkeys Provide prompts in most phone applications. These are non-programmable feature keys that are specific to the application or state of the set.
5330/5340 IP Phone SIP User and Administrator Guide Call Encryption Indicator The 5330 and 5340 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP.
5330/5340 SIP User and Administrator Guide Supporting Documentation Accessing the Web Configuration Tool Online Help To access programming instructions in the Web Configuration Tool online Help: 1. Access the Web Configuration Tool Home Page (see Accessing the Web Configuration Tool on page 10 ). 2. Scroll to the bottom of the page. 3. In the left pane, under Support, click Help. The Help system opens, presenting links to the User Web Configuration Tool online Help and to this guide.
5330/5340 IP Phone SIP User and Administrator Guide Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Applications Key Menu Interface • Web Configuration Tool Applications Key Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Settings menu interface provides access to additional features. To access the Settings menu interface, press the blue Applications key, .
5330/5340 SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: • Press the blue Applications • Press the Line 1 (Prime Line) key. Your phone’s IP address appears in the Information area. • Write down the IP address, and then press the blue Applications the default display. key . key to return to 2. On your PC, launch your browser. 3.
5330/5340 IP Phone SIP User and Administrator Guide To delete the character last entered: • Press the <−− softkey. Table 2: Letter and Character Entry Press Dial Pad Key Once 1 1 space ? ! 2 2 a b c 3 3 d e f 4 4 g h i 5 5 j k l 6 6 m n o 7 7 p q r 8 8 t u v 9 9 w x y z 0 0 + & % $ \ “ * * .
5330/5340 SIP User and Administrator Guide Personal Keys Personal keys provide one-touch access to the following features: • Speed Dial (Memory Keys) • Shared Lines • Line Keys • Call Logs • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application • Headset On/Off • RSS Feed • HTML Application You can program any Personal key that isn’t a prime line key. For example, you can program a key as a Speed Dial for one-touch dialing.
5330/5340 IP Phone SIP User and Administrator Guide 1. On the 5330 IP Phone, count from the bottom to top on the single row of keys. 2. On the 5340 IP Phone, count from the bottom to top on both rows of keys. Program a Speed Dial Key You can use the Web Configuration Tool to easily program, edit, and delete programmable key information, but you can also use the Settings application on the phone. To program a Personal key as a Speed Dial key directly on the phone: 1. Press Applications appears.
5330/5340 SIP User and Administrator Guide program them into a Speed Dial key by entering a comma to represent a one-second pause. For example, to dial main number 592-2122 and then enter extension 111 after a 3-second pause, program a Speed Dial number as follows: 5922122,,,111 Delete a Speed Dial Key The Web Configuration Tool provides full add/edit/delete functionality, but you can also use the phone itself. To delete a Speed Dial key using the phone: 1. Press Applications appears.
5330/5340 IP Phone SIP User and Administrator Guide USING PC APPLICATIONS PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program and label your phone keys using your PC. You can also use the PC Companion Application to program feature keys to launch phone or PC applications, open PC documents like a Microsoft Word document, or navigate to a URL directly using your browser.
5330/5340 SIP User and Administrator Guide Opening the PC Companion Application You can open the PC Companion Application in one of the following ways: • Double-click the Tool tray icon ( • Select your Windows Start menu, select Programs, then Mitel, then PC Companion Application. ) or desktop shortcut icon ( ). From your phone’s default Phone window, press Applications (if you have programmed it on a key) or press the blue Applications key, then press Launch PC Application.
5330/5340 IP Phone SIP User and Administrator Guide Note: You must enter a new label when changing key programming. If you do not enter a new label, the Label field displays the label that applied to the previous programmed key. Integrated Office Companion The Integrated Office Companion enhances the use of telephony features by providing quick and easy access to them from your computer desktop.
5330/5340 SIP User and Administrator Guide Making And Answering Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name, SIP URL, or IP address. You can also dial a Call Logs or Phonebook entry. If you are registered with a SIP Service Provider and want to dial a “regular” phone number, your SIP Service Provider must provide access to the PSTN.
5330/5340 IP Phone SIP User and Administrator Guide Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 10). Dial by Call Logs Entry 1. Press Applications , and then press >> until CALL LOGS? appears. 2. Press OK, and then press Next or Prev to navigate to the desired log type (Missed Calls, Answered Calls, or Outgoing Calls). 3. Press OK. The number of calls appears. 4.
5330/5340 SIP User and Administrator Guide Auto Answer You can use Auto Answer to automatically answer incoming calls in handsfree or headset mode. To enable or disable Auto Answer: • Access the Feature Configuration page of the Web Configuration tool (see Accessing the Web Configuration Tool on page 10). To answer an Auto Answer call: • Begin speaking when the call arrives. To end an Auto Answer call, do one of the following: • Press • Wait for the caller to hang up. (CANCEL).
5330/5340 IP Phone SIP User and Administrator Guide Call Handling Hold 5330 and 5340 IP Phones support a maximum of four simultaneously held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can disable this beep if desired, using the Web Configuration Tool. Note: The call hold tone takes precedence over Music On Hold.
5330/5340 SIP User and Administrator Guide 6. Press Review. The current forwarding destination appears. If no forwarding is programmed, the top line of the display is blank. 7. For the Call Forward - No Answer option only, press Options and enter the desired number of rings (1 – 10) before a call is forwarded. 8. Press Save and then press OK to re-enter programming mode. 9. Press Change, and then do one of the following: • To enter a URL as the destination, press URL, and then enter the URL.
5330/5340 IP Phone SIP User and Administrator Guide • To transfer the call without speaking to this party, immediately press (TRANS/CONF), and then hang up. The held call will be transferred to the call in progress. • To cancel the transfer, press (CANCEL). You are returned to the held call. Transfer a Call to a Third Party Already on Hold 1. While on a call, press (TRANS/CONF). The call is put on hold. 2. Press the Line key of the call on hold, and then press (TRANS/CONF). 3. Hang up.
5330/5340 SIP User and Administrator Guide Note: If any party in a conference call hangs up, the other parties remain connected. Return to a Conference Call After Accepting an Outside Caller If the originator of a conference responds to a call from another party during a conference, the other two conference members are put on hold. To resume the conference, the originator must: 1. Select one of the held lines and then press (TRANS/CONF). 2. Select the remaining held line and then press the Conf softkey.
5330/5340 IP Phone SIP User and Administrator Guide Using Advanced Features Do Not Disturb Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice mailbox set up, callers hear a busy signal. Enable/Disable Do Not Disturb Using the Phone 1. Press Applications , and then press >> until Features? appears on the display. 2. Press OK, and then press Next until DO NOT DISTURB? appears. 3.
5330/5340 SIP User and Administrator Guide 3. Press OK. The number of calls appears. 4. Press (UP) and (DOWN) to navigate through the logged call entries. 5. When the desired entry appears, press Detail , and then press << and >> to scroll the entry information. 6. When you have finished, press Done. 7. Press Applications Note: to return to the default display.
5330/5340 IP Phone SIP User and Administrator Guide To go from headset to handset mode: 1. Lift the handset. 2. Press the Headset key. The Headset key turns OFF. Use the handset to communicate with your party. Switch between Headset and Handsfree To go from headset to handsfree mode: • Press the Headset key, and then press (SPEAKER). The Headset key turns OFF. Use the handsfree speaker to communicate with your party. To go from handsfree to headset mode: • Press the Headset key. The Headset key turns ON.
5330/5340 SIP User and Administrator Guide 9. Press Applications to return to the default display. Modify a Phone Book Entry 1. Press Applications , and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: appears. 3. Press (UP) and (DOWN) to navigate to the entry you want to modify. 4. Press Change, and then press Edit. PROGRAM ADDRESS? appears. 5.
5330/5340 IP Phone SIP User and Administrator Guide Tip: To improve RSS readability, you can disable other displays (like Call Forwarding and Missed Calls). Use the Feature Configuration page of the Web Configuration Tool to set Display Controls. Shared Lines and Keys There are three types of shared lines: • SIP: basic shared line with limited features (supports call forking but does not have LED activity and lines are not linked. This type of shared line is available in normal SIP mode).
5330/5340 SIP User and Administrator Guide Shared Lines and Keys Programming Requirements Before programming the Shared Lines and Keys, the Broadsoft server must be configured with a list of shared users. The diagram below shows an example of how Mitel Users 1 – 3 have been configured on the Broadsoft server to communicate with 3 Mitel phones. The three lines used on these phones are shared lines; if a call is directed to User 1 then all three phones are alerted.
5330/5340 IP Phone SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for Shared Line Keys. This example applies to the following procedures describing how to program Shared Line Keys.
5330/5340 SIP User and Administrator Guide Your Administrator must create a user entry (on the User List Config page of the Web Configuration tool) for the user(s) with whom you want to share a line.
5330/5340 IP Phone SIP User and Administrator Guide Your Administrator must configure the type of shared line (SIP, BLA, or SCA) in the Line Type field on the User List Config page.
5330/5340 SIP User and Administrator Guide Programming Shared Line Keys 1. Access the Key Programming page of the Web Configuration Tool.
5330/5340 IP Phone SIP User and Administrator Guide 2. Click the Key Number of the key you want to assign as a shared line. 3. From the Feature list, select Shared Line. In the example shown below, Key 12 has been configured as a Shared Line.
5330/5340 SIP User and Administrator Guide 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Shared Line Key Status Shared lines display the following indicator lamps: Shared Line LED Appearance Description Status Trying Solid Red When a user initiates a call on a shared line, the LED of that line and the LEDs of all shared lines glow red.
5330/5340 IP Phone SIP User and Administrator Guide The diagram below shows an example of how Users 1 – 3 have been configured on the Broadsoft server, with User3 (on mitel3) configured to monitor User1 and User2 (from the blflist Group).
5330/5340 SIP User and Administrator Guide The diagram below reflects the above example, but shows how the User Configuration and Key Programming pages (in the Web Configuration tool) are completed for BLF Keys, where mitel3 has been configured to monitor mitel1 and mitel2. This example applies to the following procedures describing how to program BLF Keys.
5330/5340 IP Phone SIP User and Administrator Guide The illustration below shows an example of the User LIst configuration for the single user on mitel3.
5330/5340 SIP User and Administrator Guide Your Administrator must configure the BLF User Group List on the User List Config page.
5330/5340 IP Phone SIP User and Administrator Guide To program a BLF Key: 1. Access the Key Programming page of the Web Configuration Tool. 2. Click the Key Number of the key you want to assign as a BLF key. In this example, Key 11 - left is selected to monitor user mitel2 on extension 1002. 3. From the Feature list, select Speed Dial + BLF.
5330/5340 SIP User and Administrator Guide 4. From the Context list, you can only select the PRIME USER to associate this key. 5. Enter a label/description for this key to indicate which User is being monitored (optional). 6. Enter the User ID of the monitored user in the Speed Dial/RSS Address filed. 7. From the Type list, select name/number. 8. Click Apply to apply the changes. The same procedure would be followed to configure mitel1a on Key 12-(left) as the BLF Key.
5330/5340 IP Phone SIP User and Administrator Guide If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 10). For more information, contact your Administrator. Notes: • You cannot change your time and date settings while on a call. • If your phone loses power, the modified time and date are not saved.
5330/5340 SIP User and Administrator Guide Administrator Tools This section is the SIP Administrator’s reference to the Settings key menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool. To access the referenced pages of the Web Configuration Tool, see Accessing the Web Configuration Tool on page 10.
5330/5340 IP Phone SIP User and Administrator Guide Device Parameters To view the software version and the MAC address: 1. Press Applications display. , and then press >> until ADMIN TOOLS? appears on the 2. Press OK. DEVICE PARAMETERS? appears. 3. Press OK. SOFTWARE VERSION appears. 4. Do one of the following: • To view the software version, press Review (the current software version appears), then press OK. SOFTWARE VERSION reappears.
5330/5340 SIP User and Administrator Guide 6. Do one of the following: • To return to the Features menu, press Exit. • To return to the default display, press Applications . Network Settings View the IP and MAC Addresses To view the phone’s IP and MAC addresses: 1. Press Applications , and then press the Line 1 key. The IP and MAC addresses appear in the information area. 2. Press Applications to return to the default display.
30/5340 IP Phone SIP User and Administrator Guide Upgrade the Phone’s Firmware IMPORTANT! To upgrade to Release 7.1, your software must be Release 5.0.0.21 or higher. If you are upgrading from a previous load, please ensure you are following the correct upgrade procedure as outlined in the latest product Release Notes available from the SIP Software Download Page. The SIP Software Download Page provides access to the latest SIP firmware loads, upgrade procedures, and Release Notes.
5330/5340 SIP User and Administrator Guide Automating Firmware Upgrades You can configure phones to poll the server for new versions of firmware. When the phone detects a firmware upgrade, it downloads the new version and stores it in memory. When it is next idle, the phone reboots with the new firmware. To automate firmware upgrades, Administrators can set a Firmware Upgrade option and a polling interval on the Firmware Update page of the Web Configuration Tool.
5330/5340 IP Phone SIP User and Administrator Guide 9. Do one of the following: • To return to the Features menu, press Exit. • To return to the default display, press Applications . Adjust for Daylight Savings Time Access the Administrator Tools > Configuring Network Settings topic in the Administrator’s Web Configuration Tool online help. Additional Settings Additional settings that you can program or modify include: • Configuration files • Hot Line • Media configurations.
5330/5340 SIP User and Administrator Guide Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help.
