MITEL SX-200 IP Communications Platform 5312 IP and 5324 IP Phones User Guide
5312/5324 IP Phones User Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents ABOUT YOUR PHONE ............................................................................................. 1 Ring/Message indicators ..................................................................................................... 4 Selecting Menu Options....................................................................................................... 4 About Feature Access Codes ..............................................................................................
5312/5324 IP Phones User Guide Transfer ............................................................................................................................. 14 Conference ........................................................................................................................ 14 Conference Split (5324 IP Phone only) ............................................................................. 14 Add Held (5324 IP Phone only) ..........................................................
312/5324 IP Phones User Guide Record a Call ..................................................................................................................... 29 Auto-Latch Microphone...................................................................................................... 30 Reminder ........................................................................................................................... 31 Reminder - Multiple...............................................................
5312/5324 IP Phones User Guide ABOUT YOUR PHONE The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ringing/message indicator.
5312/5324 IP Phones User Guide 5312 IP Phone 5324 IP Phone 2
5312/5324 IP Phones User Guide Elements of Your Phone Feature Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you access the Menu key, prompts and feature information appear on the display screen. For information on selecting menu options, see "Selecting Menu Options" elsewhere in this guide.
5312/5324 IP Phones User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5324 IP Phone offers softkeys, feature availability and menu options for the 5312 and 5324 IP Phones may differ. To select menu items on the display: 1.
5312/5324 IP Phones User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5312/5324 IP Phones User Guide CUSTOMIZING YOUR 5312/5324 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: • Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. Press ( MENU ). 2. Press # or the No softkey until "Ringer Adjust?" appears. 3. Press * or the Yes softkey twice. 4. Press ( UP ) or 5. Press ( MENU ). ( DOWN ).
5312/5324 IP Phones User Guide Feature Keys To program some features to a personal key, you must dial a feature access code. A list of access codes is provided elsewhere in this guide; however, the codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you can use. Note: You can only program Speed Call keys using the Phone. See Speed Call Keys for details. ( MENU ) key on the 5312 IP To display information about a key: 1. Press ( MENU ). 2.
5312/5324 IP Phones User Guide MAKING AND ANSWERING CALLS If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access code (usually 9) followed by the telephone number. In a key telephone system (KTS), the Prime Line is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys. Make a Call - PBX 1. Lift the handset. 2.
5312/5324 IP Phones User Guide Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press ( REDIAL ). Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset (optional). 2. Press a Speed Call key. To store a Speed Call number: 1. Press ( MENU ). 2.
5312/5324 IP Phones User Guide Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Enter an index number between 1 and 5. 4. Dial the number to be stored (press ( HOLD ) between digits to create a one–second ( HOLD ) more than once to lengthen the pause.) pause during dialing; press 5. Hang up.
5312/5324 IP Phones User Guide To return to Handsfree operation: 1. Press ( SPEAKER ). 2. Hang up the handset. Auto–Answer To enable or disable Auto–Answer: • Press the programmed Auto-Answer feature key. Note: When Auto-Answer is enabled, the (MUTE) key light flashes rapidly to notify you of an incoming handsfree call. To enable or disable Auto-Answer on a 5324 IP Phone only: 1. Press ( MENU ). 2. Press the No softkey until "Auto Answer?" appears. 3.
5312/5324 IP Phones User Guide Group Listen With Group Listen you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker in your phone. While Group Listen is active, the handsfree microphone in your phone is turned off. To allow others in the room to listen to the far end of your call: • Press the programmed Group Listen feature key.
5312/5324 IP Phones User Guide CALL HANDLING Hold To place a call on Hold: • ( HOLD ). Press To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: • Press the flashing line key. • Dial the appropriate feature access code and the number of the station that placed the call on Hold.
5312/5324 IP Phones User Guide Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5312/5324 IP Phones User Guide Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number. To alternate between the two parties: • Press the Swap/Trade feature key or the Trade softkey. Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only.
5312/5324 IP Phones User Guide To turn Call Forward on and off (once it has been programmed): 1. Press ( MENU ). 2. Press # or the No softkey until "Call Forwarding?" appears. 3. Press * or the Yes softkey . 4. Press # or the No softkey or the Next softkey until the type of Call Forward appears. 5. Do one of the following: • On a 5312 IP Phone, press *. • On a 5324 IP Phone, press the Change softkey, and then the TurnOn or TurnOff softkey.
5312/5324 IP Phones User Guide Call Forward - Forced To force an incoming call to be forwarded: • Press the Forward Call feature key or the Forward softkey. To immediately transfer to another extension's No Answer forwarding destination when making a call: • Press the Forward Call feature key when it lights.
5312/5324 IP Phones User Guide 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4. Press * or the TurnOff softkey . 5. Press ( MENU ) to exit. Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: • Press ( MESSAGE). To respond immediately to a message waiting condition on your phone: 1. Press ( MESSAGE ). A call is placed to the message sender (voice mail system or extension user) that left the oldest message.
5312/5324 IP Phones User Guide USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5324 IP Phone: 1. Press ( MENU ). 2. Press the No softkey until “Account Code?” appears. 3. Press the Yes softkey. 4. Dial the Account Code digits. 5. Press the Save softkey. Callback To request a Callback when you reach a busy or unanswered telephone: • Press the Callback feature key.
5312/5324 IP Phones User Guide To retrieve a parked call while you are on a call on your prime line, do one of the following: • Press the Call Park feature key. OR • Press TRANS/CONF and then dial *22. You are connected to the parked call and the caller that was on your prime line is parked. To retrieve a parked call from another phone: 1. Lift the handset. 2. Dial *23. 3. Dial the prime line number (extension number) of the phone that parked the call.
5312/5324 IP Phones User Guide To retrieve a call parked in a specific orbit: • While listening to dial tone, dial *57 followed by the park orbit number. To park a call in a specific orbit using an Orbit # feature key: • Press a free (unlit) Orbit # feature key. (See "Feature Key" for instructions on programming a feature key.) Once a call is parked, you can press the same Orbit # to initiate a page. To retrieve a call parked using an Orbit # feature key: • Press the flashing Orbit # feature key.
5312/5324 IP Phones User Guide Campon To Campon to a busy station: • Press the Campon feature key or the Wait softkey. To retrieve a call when you hear Campon tone: • Press the Swap/Trade feature key or the Trade softkey. Do Not Disturb To activate or deactivate Do Not Disturb: • Press the Do Not Disturb feature key. The key flashes to indicate that Do Not Disturb is active. Override To use Override when you encounter busy or Do Not Disturb tone: • Press the Intrude feature key.
5312/5324 IP Phones User Guide Note: You can also answer and respond to a Direct Page by enabling the Auto-Latch Microphone feature described elsewhere in this guide. To allow or disallow Direct Pages to your phone: 1. Press ( MENU ). 2. Press # or the No softkey until "Can Be Paged?" appears. 3. Do one of the following: • Press * or the TurnOn softkey if you want to receive Direct Pages. • Press # or the TurnOff softkey if you do not want to receive Direct Pages.
5312/5324 IP Phones User Guide You are on a handset call, and MUTE is flashing slowly 1. Check that MUTE is ON solid. 2. Press MUTE. The light turns OFF and the Handsfree microphone turns ON. 3. Speak to the paging party. Note: Your handset microphone is still enabled. You are on a MUTED handset call, OR, you are on a Handsfree call The party paging you receives a busy tone. Handsfree Answerback does not interrupt your call.
5312/5324 IP Phones User Guide Paging - All Sets To page all phones simultaneously through their speakers: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Press *. 4. Page the called party. To answer an All-Sets Page: 1. Lift the handset. 2. Dial *49. Paging - Group To page all phones in a paging group simultaneously through their speakers: 1. Lift the handset. 2. Press the Direct Page feature key. 3. Press # or the No softkey. 4. Page the called parties. To respond to a Group Page: 1.
5312/5324 IP Phones User Guide Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: • Press the slowly flashing DSS/BLF key. To retrieve a call on hold at the DSS/BLF destination: • Press the rapidly flashing DSS/BLF key.
5312/5324 IP Phones User Guide Headset Operation To use a headset with your phone, ensure that the headset is connected to the dedicated jack on the back of the phone. To enable Headset Operation on telephones that are not programmed for full-time headset mode: • Press the Headset feature key. To answer a call (when Auto-Answer is disabled): • Press the flashing line key. To switch between headset and handset operation while in a call (see Note 2): • Press (MUTE).
5312/5324 IP Phones User Guide Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include • Park and Page Set: After a call is parked, the system performs an all-set page. • Park and Page Group: After a call is parked, the system pages your Paging Group. • Park and Page: After a call is parked, you must enter the extension or Page Group number. • Park and PA Page: After a call is parked, you must enter a Paging Zone number (0-9).
5312/5324 IP Phones User Guide Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2–party call: • Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
5312/5324 IP Phones User Guide Auto-Latch Microphone To set the handsfree microphone to automatically turn on or off when receiving a Direct Page or Intercom call: (MENU). 1. Press 2. Press the # or No softkey until ""Auto Latch Mic?"" appears. 3. NOTE: If your administrator has already enabled Auto-Latch Microphone on your phone, “Auto Latch Mic?” does not appear in your list of options. 4. Press the * or Yes softkey. 5.
5312/5324 IP Phones User Guide Reminder To program a Reminder on a 5312 IP Phone: 1. Lift the handset. 2. Dial *32. 3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder on a 5312 IP Phone (only): 1. Lift the handset. 2. Dial *32 followed by 9999. 3. Hang up. The reminder is cancelled. To program a Reminder on a 5324 IP Phone: 1.
5312/5324 IP Phones User Guide Reminder - Multiple Note: The Reminder feature will not operate if Auto-Answer is enabled on your phone. To set multiple reminders (up to three) on a 5312 IP Phone (only): 1. Lift the handset. 2. Dial *32. 3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat the timer daily, dial *. 4. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM.
5312/5324 IP Phones User Guide • To change the time, press the Change softkey, enter the new time, press the Save softkey and then press the Yes or No softkey depending on whether you want the reminder to repeat daily. • To cancel the Reminder, press the Del softkey. • To exit without canceling the Reminder, press (MENU). To acknowledge a Reminder when your phone rings once, do one of the following: • Lift the handset. • Press the Confirm softkey (if available).
5312/5324 IP Phones User Guide • If the call is long distance, dial 91 and then press the Call softkey. You can dial up to three digits before pressing Call. To delete calls from the call log: 1. Display the call you want to delete. 2. Press the Yes softkey to delete the displayed call only or the All softkey to delete all other New or Old calls. 3. Press the Confirm softkey to validate your request. Phonebook To access the Phonebook, do one of the following: • On a 5324 IP Phone, press appears.
5312/5324 IP Phones User Guide Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored, they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call.
5312/5324 IP Phones User Guide Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. To switch your 5312 IP Phone to Night Answer or back to Day service: 1.
5312/5324 IP Phones User Guide Date and Time Setup This feature is available on the 5324 IP Phone only. You can change the time and date that appears on the displays. The time can be displayed in either a 12- or 24-hour format, depending on system programming. To set the time: 1. Press (MENU). 2. Press the No softkey repeatedly until Time? appears on the display. 3. Enter the time in the correct format. 4. Press the AM or PM softkeys (if necessary). 5. Press the Save softkey. To set the date: 1.
5312/5324 IP Phones User Guide Secure Hot Swap Secure Hot Swap allows you to “swap” your own phone programming when you are using any other IP phone that is enabled to support the feature. When you dial your phone’s extension number and your assigned Hot Swap Personal Identification Number, the “swapped” phone immediately assumes most of your phone settings, including key programming.
5312/5324 IP Phones User Guide USING YOUR 5324 IP PHONE WITH THE 5310 IP CONFERENCE UNIT The 5324 IP Phone supports the 5310 Conference Unit. Your phone may use the 5310 IP Conference Unit for conferencing. An optional mouse connected directly to the conference unit is used to control the conference unit on or off, to adjust the volume, mute the conference call, or to put the conference unit into Presentation mode.
5312/5324 IP Phones User Guide Place the conference unit in Presentation mode Presentation Mode is used when only one individual is speaking to a group. If another member in the group wishes to speak, you must disable Presentation Mode. Presentation Mode minimizes extraneous noise. To place the conference unit in Presentation mode • Press Presentation Mode key on the mouse.
5312/5324 IP Phones User Guide USING THE LINE INTERFACE MODULE (5324 IP PHONE ONLY) 5324 IP Phones support the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (referred to as the Line Interface Module line) connected to your phone, and operates in either of the following two modes (as determined by your System Administrator): • Line Interface Module mode: your phone allows you to use the Line Interface Module line at any time.
5312/5324 IP Phones User Guide To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: • Press and release the hookswitch. • Press • Press the Line Interface Module key. ( CANCEL ). Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: • Press the flashing Line Interface Module key. The current call is put on hold.
5312/5324 IP Phones User Guide To make an Emergency Call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. 3. Dial your Local Emergency Number. ANALOG CALL appears on the display. USING THE MITEL IP PROGRAMMABLE KEY MODULES (5324 IP PHONE ONLY) IP Programmable Key Modules (PKM) add programmable keys to the 5324 IP phones.
5312/5324 IP Phones User Guide FEATURE ACCESS CODES Program Feature Key *47 Direct Paging *48 Retrieve Personal Speed Call *52 Store Personal Speed Call *51 Call Hold Retrieve (Remote) *23 Call Forwarding - Cancel I'm Here *07 Call Park *33 Call Hold Retrieve (Local) *22 Call Park Orbit Retrieve *57 Call Park Remote *62 Directed Call Pickup *09 Paging Access To Specific Zones *13 Group Page Meet-Me-Answer *49 Call Park and Page - Telephone *63 Call Park and Page - PA *64 Autom
