MITEL 5312/5324 IP Phones SIP User and Administrator Guide Release 7.
5312 and 5324 IP Phone SIP User and Administrator Guide NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents TABLE OF CONTENTS GETTING STARTED ................................................................................................. 1 SIP User Accounts and Passwords ..................................................................................... 1 SIP Administrative Mode ..................................................................................................... 1 About Your SIP Phone...........................................................................................
5312 and 5324 IP Phone SIP User and Administrator Guide Speed Dial Keys ................................................................................................................ 14 Program a Speed Dial Key............................................................................................................ 14 Delete a Speed Dial Key ............................................................................................................... 15 Programming Features in Speed Dial Keys ........
Table of Contents Enable/Disable Do Not Disturb ..................................................................................................... 25 Call Logs............................................................................................................................ 25 View a Call Log Entry .................................................................................................................... 25 Delete a Call Log Entry .......................................................
5312 and 5324 IP Phone SIP User and Administrator Guide Automating Firmware Upgrades ................................................................................................... 36 Configuring Voice Mail .................................................................................................................. 36 Adjust Daylight Savings ..................................................................................................... 37 Configuration Files..................................
Getting Started Getting Started The Mitel 5312 and 5324 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. In SIP mode, the Mitel™ 5312 and 5324 IP Phones manage their own call states and features.
5312 and 5324 IP Phone SIP User and Administrator Guide Elements of Your Phone Each element is numbered according to the call-outs (e.g. X) in Figure 1 and Figure 2 on page 3. The 5312 IP Phone does not have softkeys.
Getting Started Figure 1: 5312 IP Phone Figure 2: 5324 IP Phone -3-
5312 and 5324 IP Phone SIP User and Administrator Guide Elements of Your Phone Element Function 1) Display Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen.
Getting Started Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call -5-
5312 and 5324 IP Phone SIP User and Administrator Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.
TIPS FOR YOUR COMFORT AND SAFETY Call Encryption Indicator The 5312 and 5324 IP Phones automatically provide Secure Real-time Transport Protocol (SRTP) voice encryption when connected to a phone that also supports SRTP. A “secured call” icon (closed padlock) appears on the display for encrypted calls, and for conference calls in which all connected parties support SRTP.
5312 and 5324 IP Phone SIP User and Administrator Guide 2. Click Resources 3. From the Documentation list, select Guides and then click User Guides.
Customizing Your Phone Customizing Your Phone To customize and use your phone features, use either of the following two interfaces: • Superkey Menu Interface • Web Configuration Tool Superkey Menu Interface The fixed-function keys provide access most features on your phone. The phone’s Superkey menu interface provides access to additional features. To access the Superkey menu interface, press the blue (SUPERKEY).
5312 and 5324 IP Phone SIP User and Administrator Guide Accessing the Web Configuration Tool To access the Web Configuration Tool: 1. On your phone, do the following to obtain your phone’s IP address: • Press (SUPERKEY). • Press the Line 1 (Prime Line) key. Your phone’s IP address appears. • Write down the IP address, and then press default display. (SUPERKEY) to return to the 2. On your PC, launch your browser. 3. In your browser’s URL or Address field, enter your phone’s IP address.
Customizing Your Phone • SIP URLs • User ID names. Letters correspond to those on the keypad, and characters to the table below. A flashing cursor indicates the position of the character you are entering. The cursor automatically advances after one second, or if you press a different keypad key. To enter letters and special characters: • Rapidly press the appropriate number key until the desired character appears on the display. To enter an uppercase letter: • Press mode. (UP) before entering the letter.
5312 and 5324 IP Phone SIP User and Administrator Guide (UP) or (DOWN) to adjust the volume to the desired level, and then 5. Press press SAVE. SET RINGER VOLUME? appears. 6. Press NO. SET RINGER PITCH? appears. 7. Do one of the following: • To return to the main menu, press NO. • To return to the default display, press the programmed Superkey. Handset Volume Control To adjust the handset receiver volume when you are using the handset: • Press (UP) or (DOWN).
Customizing Your Phone • Phonebook • Forwarding • Do Not Disturb • Advisory Message • PC Application (if applicable) • Headset on/off • RSS Feed (Web Feed) Programming a Personal Key You can program any Personal key that isn’t a prime line key. You can also modify or delete the information programmed on any Personal key except Line 1 and Line 2. Note: You cannot change your Personal keys settings while on a call.
5312 and 5324 IP Phone SIP User and Administrator Guide Pre-assigned Personal Keys Your SIP phone has the following pre-assigned personal keys that cannot be changed: Pre-assigned Value Key Location (Count from the bottom to top on the 5312 IP Phone, and from the bottom to top in the right row on the 5324 IP Phone) Line Keys (1 = Prime Line) Key 1 - 4 Headset on/off Key 10 Advisory Message Key 11 Call Logs Key 12 Speed Dial Keys You can program a Personal Key as a Speed Dial key for one-touch dia
Customizing Your Phone Note: If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number, you can program a Speed Dial number for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When connected, press the Speed Dial number for the party you are calling to send the DTMF (touchtone signals) to the Carrier.
5312 and 5324 IP Phone SIP User and Administrator Guide Making and Answering Calls Making Calls You can make and receive calls using the handset, headset or handsfree speaker. You can dial by extension number or phone number, user ID name (5324 IP Phone only), SIP URL or IP address (5324 IP Phone only), or IP address. You can also dial a Call Logs or Phonebook entry.
Making and Answering Calls Dial by Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK appears on the display. 3. Press (UP) and (DOWN) to navigate to the entry you want to call. 4. Press DIAL or # (the pound key). 5. Lift the handset (optional). Note: To dial from your Phone Book using the Web Configuration Tool, access the tool’s Phone Book page (see Accessing the Web Configuration Tool on page 7). Dial by Call Logs Entry 1.
5312 and 5324 IP Phone SIP User and Administrator Guide Note: If the number you are calling requires an intermediate Long Distance Carrier number to be dialed before the phone number, you can program a Speed Dial number for the Carrier. After pressing the Speed Dial number for the carrier, wait for connection to the Carrier. When connected, press the Speed Dial number for the party you are calling to send the DTMF (touchtone signals) to the Carrier.
Making and Answering Calls Answer a Call Waiting The 5324 IP Phone allows a maximum of three calls waiting while you are on a call. The 5312 IP Phone allows one call waiting. New calls wait on the next free line. When a new call arrives, you hear a call waiting tone, the name of the new caller appears, and the corresponding Line key flashes. If all lines are busy, callers hear a busy signal. To answer a waiting call: • Press the flashing Line key of the call waiting.
5312 and 5324 IP Phone SIP User and Administrator Guide Call Handling Hold The 5324 IP Phone supports a maximum of four held calls at the same time. The 5312 IP Phone supports a maximum of two held calls. When you place a call on hold, or when another party puts you on hold, the on-hold beep reminds you that you are holding or on hold. If the handset is in its cradle, you hear the beep through the handsfree speaker. You can turn off this beep, if desired.
Call Handling 4. Press ▼ to navigate to the desired Call Forward option. 5. Press OK to select the desired Call Forward option. 6. Press REVIEW. The current forwarding destination appears. If no forwarding is programmed, the top line of the display is blank. 7. For Call Forward No Answer option only, press OPTIONS, enter the number of desired rings (1 – 10) before a call is forwarded, and then press SAVE. 8.
5312 and 5324 IP Phone SIP User and Administrator Guide • To talk to this party, wait until the connection is established, speak to the party, press (TRANS/CONF) or press the TRANSFR softkey (5324 only), and then hang up. This is an Attended Call Transfer. • To transfer the call without speaking to this party, immediately press (TRANS/CONF) or press the TRANSFR softkey (5324 only), and then hang up. The held call will be transferred to the call in progress. This is an Unattended Call Transfer.
Call Handling (TRANS/CONF). The call put on hold in step 1 is connected to the call in 3. Press progress. Leave a Conference Call Do one of the following: • Hang up. • Press HANGUP softkey (5324 IP Phone only). • Press (CANCEL). Note: Any of the three parties can hang up and the other two parties will remain connected. Messages - Advisory An advisory message about your whereabouts appears on your caller's display.
5312 and 5324 IP Phone SIP User and Administrator Guide Access your Voice Mail Messages 1. Lift the handset (optional). (MESSAGE) 2. Press Note: The MESSAGE button must be configured by the Administrator (in Advanced Webpage) to access the voice mail server. 3. Follow the voice mailbox prompts.
Using Advanced Features Using Advanced Features Do Not Disturb Do Not Disturb (DND) forwards all calls directly to your voice mailbox so that a ringing phone will not disturb you. If Do Not Disturb is enabled and you do not have a voice mailbox set up, callers hear a busy signal. Note: When Do Not Disturb is enabled, *DND ON* alternates with the date on the phone’s display. If both Call Forward and Do Not Disturb are on, *DND ON* alternates with the time on the display.
5312 and 5324 IP Phone SIP User and Administrator Guide 2. Press OK, and then press ▼ to navigate to the desired log type (Missed Calls, Answered Calls or Outgoing Calls). 3. Press OK. The number of calls appears. 4. Press (UP) and (DOWN) to navigate through the logged call entries. 5. When the desired entry appears, press DETAIL, and then press << and >> to view the entry information. 6. When you have finished, press DONE. 7. Press (SUPERKEY) to return to the default display.
Using Advanced Features Handset, Handsfree and Headset Modes Switch between Handset and Handsfree To go from handset to handsfree mode: 1. Press (SPEAKER). 2. Hang up the handset. Use the handsfree speaker to communicate with your party. To go from handsfree to handset mode: • Lift the handset, and use it to communicate with your party. Switch between Handset and Headset To go from handset to headset mode: 1. Press the Headset key. The Headset key light turns ON. 2. Hang up the handset.
5312 and 5324 IP Phone SIP User and Administrator Guide Phone Book The Phone Book is a scrollable list of contacts from which you can make a call. The 5312 and 5324 IP Phones hold a maximum of 60 Phone Book contacts. Phone Book entries contain an automatic index number, the contact’s name (maximum of 20 characters) and a number, SIP URL, or IP address.
Using Advanced Features Delete a Phone Book Entry 1. Press (SUPERKEY), and then press >> until PHONE BOOK? appears. 2. Press OK. PHONE BOOK: appears. 3. Press (UP) and (DOWN) to navigate to the entry you want to delete. 4. Press CHANGE, and then press DELETE. CONFIRM DELETE? appears. 5. Press CONFIRM. The entry is deleted, and ENTRY EMPTY appears. 6. Press (SUPERKEY) to return to the default display.
5312 and 5324 IP Phone SIP User and Administrator Guide 3. From the Feature list, select Shared Line. 4. From the Context list, select the User ID with which to associate this key. 5. Enter a label/description for this key (optional). 6. Click Apply to apply the changes. Line Key Status Shared lines display the following indicator lamps: Line Status LED Appearance Description Trying Solid Red When a user initiates a call on a shared line, the LED of that line and all shared lines glows red.
Using Advanced Features If an SNTP server is not available in your system setup, you can modify the time and date using your phone or the Date/Time page of the Web Configuration Tool (see Accessing the Web Configuration Tool on page 7). For more information, contact your Administrator. Note: You cannot change your time and date settings while on a call. Note: If your phone loses power, the modified time and date are not saved.
5312 and 5324 IP Phone SIP User and Administrator Guide Administrator Tools This section is the SIP Administrator’s reference to Superkey menu interface configuration options. Where applicable, it references the appropriate page(s) of the Web Configuration Tool. Note: Some procedures can only be completed from the Web Configuration Tool. To access the referenced pages of the Web Configuration Tool, see Accessing the Web Configuration Tool (page 7).
Administrator Tools View a User Name 1. Press (SUPERKEY). 2. Press the third Personal key (counting upwards from the bottom on the 5312 IP Phone) or the Line 3 key (counting upwards from the bottom right on the 5324 IP Phone). The user display name (top) and user name (bottom) appears. 3. Press (SUPERKEY) to return to the default display. Device Parameters To view the software version and the MAC address: 1. Press display. (SUPERKEY), and then press >> until ADMIN TOOLS? appears on the 2. Press OK.
5312 and 5324 IP Phone SIP User and Administrator Guide 1. Press display. (SUPERKEY), and then press >> until ADMIN TOOLS? appears on the 2. Press OK, and then press ▼ until ACCESS PROTOCOLS? appears on the display. 3. Press OK, enter your administrator password, and then press SUBMIT. HTTP appears on the display. 4. Do one of the following: • To enable HTTP, press TURNON. • To disable HTTP, press TURNOFF. • To enable or disable TFTP, press NEXT. 5.
Administrator Tools 5. Press REVIEW to view the current settings of the selected setting, and then do one of the following: • (Optional) To enable or disable DHCP, press TURNON or TURNOFF. • To change a value, press CHANGE, enter the new value, and then press SUBMIT. After the information is saved, the next setting appears. • To leave a value as it is, press EXIT or NEXT. 6. Repeat steps 4 and 5 until all desired changes have been made. 7. Press (SUPERKEY) to return to the default display. 8.
5312 and 5324 IP Phone SIP User and Administrator Guide To upgrade the phone’s firmware through the Superkey Menu Interface: 1. Press (SUPERKEY), and then press >> until FEATURES? appears. 2. Press OK, and then press ▼ until UPGRADE FIRMWARE? appears. 3. Press OK. CHOOSE PROTOCOL appears. 4. Press the desired protocol (HTTP or TFTP), or press AUTO. BEGIN UPGRADE NOW? appears. 5. Press CONFIRM. The downloading process begins and the phone reboots. This process may take approximately 1 to 2 minutes.
Administrator Tools 5. Press CHANGE, enter the IP address of the voice mail server, and then press SUBMIT. After the information is saved, VOICE MAIL SERVER appears. 6. Press NEXT. VOICE MAIL PORT NUM appears. 7. Press REVIEW, and then press CHANGE. 8. Enter the voice mail port number, and then press SUBMIT. After the information is saved, VOICE MAIL PORT NUM appears. 9. Do one of the following: • To return to the main menu, press EXIT. • To return to the default display, press (SUPERKEY).
5312 and 5324 IP Phone SIP User and Administrator Guide Features section of the Web Configuration Tool. For more information, refer to the Web Configuration Tool Online Help.
Specifications Specifications For a complete list of supported features (including Sylantro and Broadsoft features) and supported RFCs, access the Specifications topic in the Web Configuration Tool online help.
10.
