Specifications

Mitel IP Phone Reference Guide
38 Using Phone Features
Commonly Used Features
Commonly used features include
• Call Coverage
• Call Groups
• Call Lists
• Deflect Call
• Login
• Logout
• Monitor Groups
• N-way Calling
• Phone Directory
• Speaker
• Transfer Calls
• Twinned Calls
Call Coverage
Call Coverage specifies how unanswered calls are handled.
Call Groups
Incoming calls to a call group have the opportunity to be answered by any member of
the call group. The way the call is presented to the group members depends on the call
group type. The five types of call groups are as follows:
• Broadcast group: all phones in the group ring simultaneously.
• Pickup group: calls to any member of the group can be answered by any
other member who presses their pickup key.
• Monitor group: all phones in the group ring simultaneously when a call
comes in to a selected user.
• Hunt group: phones in the group ring in sequence.
• Rollover group: first available phone in the group rings.
In all cases, the first phone that picks up answers the call and stops the other phones
from ringing or being notified.
To view call groups that you are a member of, select My Call Groups in the Navigation
pane.
To view the members of a particular call group, select the Name of the call group from
the list.