Specifications

Glossary of Terms 117
Glossary of Terms
Auto Attendant
An automated system that directs incoming calls to the appropriate extensions.
ATM
Asynchronous Transfer Mode. This is a protocol used for high speed data connections
CallP Server
Call Processing Server. This is a piece of software that provides much of the intelligence
for the silhouette system
Class of Service
an identifier that indicates a type of telephone call. Examples of Class of Service include
"Emergency (911)", "Internal", and "Long Distance".
Click-to-Call
a web-based communication, where a user clicks a button to call a device
Conference Server
a device on the network used to provide conferencing services such as n-way calling.
This is also called the Bridge Server.
Customer
from the service provider's perspective, this is often used to mean tenant
DHCP
Dynamic Host Control Protocol. This allows devices on an IP network to be dynamically
allocated their IP Addresses and other information
DHCP Server
the machine on an IP network which allocates IP addresses and other information to
devices on the network.
Dial Plan