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NOTICE The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products. In reproducing this document, content may be removed or reorder, provided the meaning is not altered.
5320 IP Phone – User Guide ABOUT YOUR PHONE ............................................................................................. 1 Elements of Your Phone...................................................................................................... 2 Ring/Message Indicators ..................................................................................................... 3 For Users on Resilient 3300 ICP Systems ..........................................................................
5320 IP Phone – User Guide Enable PC Connectivity ..................................................................................................... 16 PROGRAMING FEATURES ON YOUR KEYS ................................................................. 17 Tips on Programming Features ......................................................................................... 17 Features available for programming on programmable keys........................................................
320 IP Phone – User Guide Attendant Call Hold - Remote Retrieve.............................................................................. 30 Callback ............................................................................................................................. 30 Call Forward - Remote (I'm Here)...................................................................................... 30 Call Forward - End Chaining..............................................................................
5320 IP Phone – User Guide Override (Intrude) .............................................................................................................. 45 Paging................................................................................................................................ 45 Phone Lock........................................................................................................................ 46 User PIN ......................................................................
5320 IP Phone – User Guide ABOUT YOUR PHONE The Mitel® 5320 IP Phone is full-feature, dual port, dual mode enterprise-class telephone that provides voice communication over an IP network. It features a large graphics display (160 x 320) and self-labeling keys. The 5320 IP Phone offers seven programmable multi-function keys for one-touch feature access.
5320 IP Phone – User Guide Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker and Mute Controls Provides the following audio control capability: 4) Fixed Function Keys (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers.
5320 IP Phone – User Guide Ring/Message Indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.
5320 IP Phone – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't Cradle the Handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your Hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5320 IP Phone – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5320 IP Phone’s default phone window and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. Press the to access your phone’s applications and settings. You can then Applications key program your phone’s settings. See Using Your Phone Applications.
5320 IP Phone – User Guide 5320 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5320 provides three softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the UC Express application to program these keys. The 5320 provides 7 programmable keys plus 1 prime line key.
5320 IP Phone – User Guide ABOUT YOUR PHONE APPLICATIONS Your 5320 IP Phone provides applications that simplify the use of your phone. To open the Applications window, press the Applications key. The menu home window gives the current status of your phone’s applications.
5320 IP Phone – User Guide Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display. Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting.
5320 IP Phone – User Guide Type of call: Transfer (Tsf.) or Conference (Conf.) Time and date of log Duration of call in hours:minutes:seconds (for Made and Answered logs). 5. Do one of the following: If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number. Press Press Close to return to the previous list.
5320 IP Phone – User Guide Getting Help To access the 5320 IP Phone help and documentation: 1. Press the Applications key. 2. Press Help. You have the following options: Press Launch PC Help to display http://edocs.mitel.com. Press Key Icons or Quick Help. Press option. or at the bottom of the set to view items for the selected help 3. Press Close. Tips for Setting up Your Phone After you receive your 5320 IP Phone, use the options in the Settings application to customize your phone.
5320 IP Phone – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a perphone basis. When this is in effect, the system administrator sets the settings for Programmable Keys and you cannot change them. Using the Dial Pad to Enter Information You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features.
5320 IP Phone – User Guide Using the On-Screen Keyboard to Enter Information The onscreen keyboard can be used to enter name and number information into applications and features. 1. When prompted to enter name/number information, press Keyboard to display the onscreen keyboard. 2. Press Next Page and Previous Page to navigate to the set of characters needed for your input. 3. Repeatedly press the key next to the character you want to enter until that character is highlighted.
5320 IP Phone – User Guide Specify Display Contrast You can adjust the display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. To adjust the display contrast using the volume controls: Repeatedly press (UP) or (DOWN). Note: You can use this method only when the phone is idle. If the phone is ringing, this action adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone volume.
5320 IP Phone – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Applications key. 2. Press Settings. 3. Press Audio Feedback. 4. Set the options using the appropriate actions described below: Option Action Turn audio feedback off for errors Press Turn Off.
5320 IP Phone – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Applications key. 2. Press Settings. 3. Press Call Notification. 4. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed. 5. Press Save.
5320 IP Phone – User Guide To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press “Ring Adjust”. 4. Press “Ringer Pitch”. 5. Press (UP) or (DOWN). 6. Press Superkey. Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your phone. To enable a screen saver: 1. Press Applications key. 2. Press Settings. 3. Press Screen Saver. 4.
5320 IP Phone – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: Settings application Unified Communicator Express application You can assign the following to a programmable Key: Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
5320 IP Phone – User Guide Feature Default Label Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park Call Park Call Park Retrieve Park Retrieve Group Listen Grp Listen Superkey Superkey Redial Redial Speaker Speaker Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications availabl
5320 IP Phone – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Applications key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. 5. If applications are displayed, press View Features. 6. Use the Page Navigation keys to move through the features list. 7. Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key. 8.
5320 IP Phone – User Guide To program Speed Call: 1. Press Applications key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If it’s already programmed, press Clear Key. 5. Press Speed Call. 6. Press Edit Label and enter the label for the Speed Call. 7. Press Save. 8. Press Edit Number and enter the phone number for the Speed Call: The maximum length is 26 characters. 0-9, # and *. Pause and Flash are not allowed. You can use dial pad to enter the number.
5320 IP Phone – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: Press the programmed key associated with the party you want to call. For more information about programming keys, see PROGRAMING FEATURES ON YOUR KEYS. Dial the number using the dialpad. Use Phone Book (see Phone Book below). Phone Book To use Phone Book: Note: You can enter the first or last name, or both. 1. Press Phone Book (if available) or the key programmed as Phone Book. 2.
5320 IP Phone – User Guide Answer a Call Do one of the following: Select the programmable line key for the ringing line that is flashing. Lift the handset or press (SPEAKER). End a Call Do one of the following: Press Hang Up or Cancel ( Replace the handset. Press the key that you have programmed as Cancel. If you are in Handsfree mode, press ). (SPEAKER). Redial To redial the last number that you manually dialed: 1. Lift the handset (optional). 2. Press (REDIAL).
5320 IP Phone – User Guide 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To hang up while using Handsfree operation: Press (SPEAKER). To turn Mute on during Handsfree operation: Press (MUTE). The Mute key light turns ON.
5320 IP Phone – User Guide CALL HANDLING Hold To place a call on Hold: 1. Press (HOLD). 2. Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: Lift the handset and press the flashing line key. Press the flashing indicator. Use the Add Held feature to conference into the held call.
5320 IP Phone – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5320 IP Phone – User Guide 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: Press the Trade Calls softkey.
5320 IP Phone – User Guide Enter a new destination number and then press Activate. Note: Call Forward Always takes precedence over all other types of forwarding. To deactivate Call Forward Always: 1. Launch Applications and press Call Forwarding or Press the Forwarding feature key 2. Press Deactivate. PROGRAMMING CALL FORWARDING USING PROFILES You can create Call Forward profiles that identify where to send your incoming calls.
5320 IP Phone – User Guide 7. Press Edit Number to display the on-screen keyboard. In the on-screen keyboard, enter the appropriate number. 8. Press Save. 9. Press Enable. 10. Press Save. 11. Repeat Step 6 to Step 10 for each Call Forwarding type that you wish to program. 12. Press Save. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward below. 13. Press Close. 14. Press Close. Note: Press Cancel at any time to exit this application without making any changes.
5320 IP Phone – User Guide USING OTHER FEATURES Certain features require access to a Superkey menu; therefore, a Superkey must be programmed to a key to access this menu. See PROGRAMING FEATURES ON YOUR KEYS for information on how to program a Superkey. Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates.
5320 IP Phone – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5320 IP Phone – User Guide 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6. Press the Turn FWD Off softkey. 7. Press Superkey (must be programmed to a key). Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1.
5320 IP Phone – User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1.
5320 IP Phone – User Guide To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available. To Campon to a busy station: Press the I Will Wait softkey.
5320 IP Phone – User Guide To turn Handsfree Answerback on: (MUTE) once. The MUTE key light flashes to indicate When your phone is idle, press that Handsfree Answerback is ON. When a Direct Page arrives, the MUTE key light turns OFF and a Handsfree call is automatically established. To turn Handsfree Answerback off: (MUTE) key once. The MUTE key light turns OFF.
5320 IP Phone – User Guide To answer Direct Page calls when Handsfree Answerback is disabled: Phone state before Page arrives: Phone is idle and MUTE is OFF. To answer the Direct Page (indicated by single burst of tone): 1. Check that MUTE is ON solid. 2. Lift the handset OR press the MUTE key to answer in Handsfree mode. (The light turns OFF.) 3. Begin speaking. You are on a handset call or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
5320 IP Phone – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: Press the Do Not Disturb key that you programmed. The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated. The icon. phone status line shows the Do Not Disturb To activate Do Not Disturb from a remote extension: 1.
5320 IP Phone – User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2. Dial your Local Emergency Number (911 or equivalent). Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker.
5320 IP Phone – User Guide 4. Speak to the dialed party after the tone. To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: To respond to a page from your prime page group, press #.
5320 IP Phone – User Guide Dial the Group Presence - Leave Group feature access code followed by the group directory number. The LED associated with the key is steady lit when the member is present and off when absent. To change another group member's presence status: 1. Lift the handset. 2. Dial the Group Presence - Join Group Third Party or Group Presence - Leave Group Third Party . 3. Dial the directory number of the group member. 4. Dial the group directory number.
5320 IP Phone – User Guide Headset Operation To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key or Float Key. To answer call (when Call Notification is enabled) Select Close and then select the prime line. To hang up: Press (CANCEL). To mute your headset microphone: Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: Press the (MUTE) key.
5320 IP Phone – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Directory number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
5320 IP Phone – User Guide Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to step 6 if a PIN has not yet been assigned. 6. Press the Enter softkey. 7. Enter the new PIN. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length. 8. Press the Enter softkey. 9. Re-enter the new PIN. 10. Press Superkey.
5320 IP Phone – User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press Superkey (must be programmed to a key). 2. If necessary, press the No softkey until "Advisory Msgs” appears. 3. Press the Advisory softkey. 4.
5320 IP Phone – User Guide 4. Dial your directory number. 5. Press the Enter softkey. 6. If a password is required, enter your password and press the Enter softkey. 7. Press the Yes softkey. You can set, change, or clear a password (up to 7 digits, not including 0): 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Set Password?" appears. 3. Press the Yes softkey. 4. Do one of the following: To enter a new password, enter your password.
5320 IP Phone – User Guide Music To turn Music on and off when the phone is idle, do one of the following: To turn the music on, press the key that you programmed to Music or the Music softkey. To turn the music off, press the key that you programmed to Music or the Music softkey. When the Music is activated, the key you have programmed is highlighted. Night Answer The Night Answer feature allows you to route calls to an attendant or message at night.
5320 IP Phone – User Guide Phone Lock Phone Lock prevents access to the features on a phone, with the following exceptions: unlocking the set via a user PIN Hot Desk Login and Logout support, and Emergency Call Notification support. Phone Lock has no effect on incoming calls but restricts outgoing calls, with the following exceptions: calls to emergency trunk routes, and local operators. Most keys on the device are disabled, except for the dial pad and volume keys.
20 IP Phone – User Guide User PIN A Personal Identification Number (PIN) allows a user to log into a set as a hot desk user or generic SIP user. It is also used to de-activate the Phone Lock feature. PINs must be from 0 to 8 digits in length. Only digits (0 to 9) are permitted. The default PIN is blank (length zero). Users will have one generic PIN that can be used for any required features.
5320 IP Phone – User Guide Record-a-Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
5320 IP Phone – User Guide Speed Call Speed Call is an application that allows you to dial a specific number with one key press. You must program Speed Call on a Programmable key. For more information on programming this key, see Program Feature Keys Using the Settings Application. To make a Speed Call: Press the key that you have programmed as your Speed Call key. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
5320 IP Phone – User Guide Timed Reminder To program a Timed Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4.
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