User guide

Call Features
Page 30 Mitel
®
5304 IP Phone User Guide – Issue 1, September 2009
Using Personal Call Routing
When you enable Personal Call Routing on your 5304 IP phone, your incoming calls are
automatically routed to one or more preprogrammed associated destinations according to the
routing steps programmed for you.
Typically, your desk phone (5304 IP phone) is configured to be your main extension. You may
be programmed for up to five associated destinations including:
• softphone
• home IP phone
• voice mail
• mobile phone
• home phone
Your desk phone, softphone, home IP phone and voice mail extensions are already
programmed in the system, so your system administrator can easily include them in your routing
steps. To include your mobile and home phone numbers in your routing steps, you will need to
provide these numbers to your system administrator.
Personal Call Routing also includes the Handoff feature, which includes the following functions:
• The Handoff “push” function allows you to move an active call from your 5304 IP phone to
all of your associated destinations (except voice mail). You can then determine which
device to use to answer the call. The push function is useful if you are leaving your work
area, but want to remain connected to a call. For example, you can push a call from your
desk phone to your mobile phone. While the push is in progress, you can still hear and talk
to the other party from your desk phone. When you answer the call at your mobile phone,
there may be a brief break in the audio, which may be noticeable to the other parties on
the call.
• The Handoff “pull” function allows you to move a call that was previously routed to your
mobile or home phone back to your main extension. The pull function is useful if you
answered a call on your mobile phone, but have since returned to your desk. After you pull
a call back to your desk phone it is connected immediately and you can access system
features such as conference, hold, and transfer.
Personal Call Routing includes the following feature codes:
• Personal Call Routing On: 363
• Personal Call Routing Off: 362
• Personal Call Routing On/Off: 364
• Personal Call Routing – Handoff (push and pull): 388
The following call types do not follow Personal Call Routing:
• Hunt group calls
• Hunt group announcement/overflow calls
• Transfer recalls, Hold recalls, Conference recalls, and Attendant recalls
NOTE
The Handoff feature is only supported on your main extension, typically your
desk phone. However, if you share a desk phone with one or more
coworkers and your main extension is a phantom extension, you cannot use
the Handoff feature.
NOTE
A recall occurs when a feature cannot be completed or the feature times out,
and the call returns to the originating extension. For example, a holding call
will recall the extension where it was placed on hold when the hold timer
expires.