User guide

Mitel
®
5304 IP Phone User Guide – Issue 1, September 2009 Page 29
Call Features
Forwarding Calls
You can use Manual Call Forwarding or System Forwarding to forward calls.
Manual Call Forwarding
The following table describes Manual Call Forwarding options.
To use Manual Call Forwarding:
1. Lift the handset and dial one of the forwarding codes above. ENTER FORWARD DEST
appears.
2. Do one of the following:
• Enter the extension number.
• Dial the Outgoing Call access code (the default code is 8) to select an outside line,
and then dial the telephone number.
FWD ALL CALLS TO <number> appears.
To cancel a Manual Call Forwarding request:
Press the Forward button, and then lift and replace the handset. ANY CALL FORWARD
CANCELED appears.
System Forwarding
You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your IP phone. You cannot program the System Forward destination. You can only turn
it on or off. Contact your system administrator for more information.
To turn on or turn off System Forwarding:
Lift the handset and dial 354 to turn System Forwarding on. SYSTEM FORWARD ON
appears.
Dial 354 again to turn System Forwarding off.
Call Forward Feature Description Code
Call Forward All Calls All incoming calls are forwarded to a specified
destination.
355
Call Forward if No
Answer
All incoming calls are forwarded to a specified
destination if they are not answered in a pre-
determined time frame. (The timer is set by the
system administrator.)
356
Call Forward If Busy When your IP phone is busy, all incoming calls
are forwarded without ringing.
357
Call Forward If No
Answer/Busy
All incoming calls are forwarded if your IP phone
is busy, or if you do not answer.
358