User guide

Mitel
®
5304 IP Phone User Guide – Issue 1, September 2009 Page 27
Call Features
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 32 for more information.
To transfer a call to another extension:
1. While on the call, press the Transfer button.
2. Enter the extension number.
3. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
• Hang up to transfer the call and disconnect the call from your IP phone.
To transfer a call to an external number:
1. While on the call, press the Transfer button.
2. Dial the Outgoing Call access code (the default code is 8) to select an outside line.
3. Dial the phone number.
4. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the number is
unavailable, press the flashing IC or Call button to return to the caller.
• Hang up to transfer the call and disconnect the call from your IP phone.
Using Reverse Transfer
You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then dial 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number where the call is ringing or holding. The call is
transferred to the phone you are using and you are connected to the caller. See “Hunt
Groups” on page 45 for more information about using hunt groups.
NOTE
If your system administrator has enabled Transfer-on-Connect for your
IP phone, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned
off, you must press the IC or Call button to answer calls transferred to
your extension.