User guide

Personalizing Your IP Phone
Page 10 Mitel
®
5304 IP Phone User Guide – Issue 1, September 2009
Default Access Codes
The following are default system access codes. If your system uses different codes, record the
codes in the “New Code” column for reference.
Outside Line Access Codes
Extension Numbers
Default Feature Codes
The following table lists default feature codes. If your system administrator changes any of the
default codes, you can record the new codes in the “New Code” column for reference.
To delete the characters that you entered:
Press the Hold button to move the cursor to the left and delete the characters entered.
To cancel a feature:
Press *.
Code Type Code New Code
Emergency Call 911 (999/112 Europe)
Outgoing Call (Default) 8
Select Line Group 1 to 208 92001 to 92208
Automatic Route Selection 92000
Code Type Code New Code
Attendant 0
Phone Extensions 1000 to 1999
Hunt Groups 2000 to 2299
NOTES
Most of the Mitel feature codes work when your IP phone is idle or “on hook.”
Because the dialpad buttons are located under the handset, you may find it easier
to lift the handset, press the hookswitch down, and then dial the feature code.
If you are on an active call or if you are off-hook, you need to press the Special
button before you enter the feature code to activate the feature.
Feature Page Code New Code
Account Code – Follow Calls 23 391
Account Code – Optional 23 390
ACD Agent – Log In 45 326
ACD Agent – Log In/Out 45 328
ACD Agent – Log Out 45 327
ACD Agent – Wrap-up Terminate 46 329
Agent Help – Reject 47 376
Agent Help – Request 47 375