USER GUIDE
3300 ICP - 7.
Contents 1 ABOUT YOUR PHONE Using the 5220 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems 3 3 3 TIPS FOR YOUR COMFORT AND SAFETY 4 Don't cradle the handset! Protect your hearing Adjusting the viewing angle 4 4 4 5 CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change 5 5 5 5 6 6 7 MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls Phonebook Redia
15 CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks 15 15 16 16 16 16 17 18 18 19 19 19 20 21 21 22 USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Reminder Headset Operation
34 USING THE LINE INTERFACE MODULE Making and Answering Calls Using the Analog key Making and Answering Calls Using the Failover Mode -iii- 35 36
ABOUT YOUR PHONE The MITEL NETWORKS 5220IP phone has ten fixed-function keys ( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE, , ), three softkeys, and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as: z z z Feature keys (for example, Swap). You can program feature keys from your phone or using the Desktop Tool. Your administrator can also program feature keys.
1. 2. 3. 4. 5. 6.
IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.
TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
CUSTOMIZING YOUR PHONE Ringer Control To adjust the Ringer Volume while the phone is ringing: z Press , . To adjust the Ringer Pitch while the phone is idle: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press SUPERKEY. the No softkey until "Ringer Adjust?" appears. the Yes softkey. the Yes softkey. , . SUPERKEY. Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press , .
Feature Keys You can use the SUPERKEY on your phone or the Desktop Tool to program the personal keys. The Desktop Tool is a browser-based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. To display information about a key: 1. Press SUPERKEY. 2. Press a personal key or REDIAL. 3. Press SUPERKEY. To re-program a personal key: 1. 2. 3. 4. 5. 6. 7. 8. Press Press Press Press Press Press Press Press SUPERKEY.
MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, -ORPress a Speed Call key. -ORPress REDIAL. Answer a call z Lift the handset. -ORPress the flashing Line appearance key and lift the handset.
Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: z z Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2.
Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press REDIAL. Redial - Saved Number To save the last number that you manually dialed: 1. Lift the handset. 2. Dial **79. To Redial a saved number: 1. Lift the handset. 2. Dial *6*.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Personal Keys?" appears. Press the Yes softkey. Press a personal key that isn`t a line key. Press the Change softkey. Press the Yes softkey.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *67. Enter an index number between 00 and 09. Dial the number to be stored (press Hold between digits to create a pause during dialing - press Hold more than once to lengthen the pause). 5. Hang up.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. 2. Dial the number. 3. Communicate by using the speaker and the microphone. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Communicate by using the speaker and the microphone. To hang up while using Handsfree Operation: z Press SPEAKER.
Auto-Answer To enable or disable Auto-Answer: 1. Press SUPERKEY. 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Communicate by using the speaker and the microphone. To terminate a call: z Press CANCEL. -ORWait for the caller to hang up.
CALL HANDLING Hold To place a call on Hold: z Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: z Press the flashing line key. -ORDial **1 and the number of the station that placed the call on Hold. Transfer To Transfer an active call: 1. Press TRANS/CONF. 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press TRANS/CONF. Dial the number of the next party. Wait for an answer. Press TRANS/CONF. To leave a Conference: z Hang up. Conference Split To Split a Conference and speak privately with the original party: z Press the Split softkey. Add Held To move a call on Hold to another line appearance: 1. Press the available line key. 2. Press the Addheld softkey. 3.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your phone. B-Int redirects internal calls when your phone is busy, and B-Ext redirects external calls when your phone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer. Note: For information about "I'm Here?", see Call Forward - Remote.
Call Forward - Remote To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. 7. Press SUPERKEY. Press the No softkey until "Call Forwarding?" appears. Press the Yes softkey. Press the Next softkey until "I Am Here" appears. Press the Yes softkey. Dial the extension of the remote station. Press the Save softkey. To cancel Call Forward - Remote from the station that set the remote forwarding: 1. 2. 3. 4. Lift the handset. Dial **77. Dial the extension of the remote station.
Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number. Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. 5. Press Press Press Press Press SUPERKEY. the No softkey until "Advisory Msgs?" appears. the Yes softkey. the Next softkey until the desired message appears. the TurnOn softkey.
Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: z Press MESSAGE or the Callback softkey. To respond to a message waiting condition on your phone: 1. Press MESSAGE. 2. If a password is required, dial your password and press the Enter softkey. 3. Press the Yes softkey. 4. Do one or all of the following (if required): To display the time the message was sent, press the More softkey.
To set, change, or clear a password (up to 7 digits, not including 0): 1. 2. 3. 4. 5. 6. 7. 8. 9. Press SUPERKEY. Press the No softkey until "Set Password?" appears. Press the Yes softkey. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password. Press the Enter softkey. If you are changing or clearing your password, do one of the following: To change your password, enter your new password and press the Enter softkey.
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. 2. 3. 4. 5. Press SUPERKEY. Press the Yes softkey. Dial the Account Code digits. Press the Save softkey. Do one of the following: For a verified account code, press the Yes softkey. For a non-verified account code, press the No softkey. Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1.
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: Press the Call Park feature key (must be programmed) Press TRANS/CONF, and then dial *7#.
Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait softkey. To retrieve a call when you hear Campon tone: z Press the Trade softkey.
Override To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging To use Paging: 1. 2. 3. 4. Lift handset. Press the Pager feature key. Dial the Paging zone number (if required). Make the announcement.
Direct Paging Direct Paging allows you to page a party through their phone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call. To page a party: 1. 2. 3. 4. Lift the handset. Press the Direct Paging feature key. Dial the extension number. Speak to the dialed party after the tone.
Reminder To program a Reminder: 1. 2. 3. 4. 5. Press Press Press Enter Press SUPERKEY. the No softkey until "Timed Reminder?" appears. the Yes softkey. the time in 24-hour format. the Save softkey. To view, change, and/or cancel a pending Reminder: 1. 2. 3. 4. Press SUPERKEY. Press the No softkey until "Timed Reminder?" appears. Press the Yes softkey. Do one of the following: To change the Reminder, press the Change softkey, enter the new time, and press the Save softkey.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the phone to handset mode.
Group Paging / Meet Me Answer Group Paging allows you to page a group of phones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2. Press Direct Page or dial *37. 3.
Record a Call This feature uses your voice mail system to record your phone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a two-party call: z Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the DeleteAll softkey. 2. Confirm that you do want to delete all items by pressing the Yes softkey. To delete a particular call from the call log: z With the call log that you want to delete displayed, press the Delete softkey. Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call.
USING THE LINE INTERFACE MODULE The 5220 IP Phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
Making and Answering Calls Using the Analog key To make a call using the Analog line: 1. Lift the handset. 2. Press the key you programmed as Line Interface Module. ANALOG CALL is displayed. 3. Dial the number. Note: When you make an external call over the analog line, a prefix dialing number is not required. If your phones Line Interface Module key has the Privacy option enabled, you cannot access the analog line when another phone is using the analog line (key is solid orange).
To switch between the current call and the held call when one of the calls is using the analog line, do one of the following: z z If your current call is using the analog line, press the flashing Line key of the held call. The analog call is automatically put on hold. If your current call is using an IP line, press the highlighted Line Interface Module key. The IP line is automatically put on hold.
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