User guide

Index
Mitel
®
Model 5212/5224 User Guide – Issue 2, October 2008 Page 51
A
Account codes, using 27
Agent Help
accepting or rejecting 48
requesting 47
Agent, ACD hunt group 45
Answering calls 19
Audio problems 50
Automatic
Access, using 19
Trunk Answer, using 20
B
Background music, background 12
Barge-in, using 48
Buttons
DSS/BLF 16
feature 5
C
Call Forward
Manual 32
System 32
using 32
Call logs, using 35
Callback, requesting 21
Caller ID information, displaying 31
Calls
answering 19
camping-on to endpoint 21
conference, placing 33
emergency, placing 20
endpoint, queuing for 21
external, placing 22
forwarding 32
logs, using 35
muting the microphone 29
picking up (reverse transferring) 31
placing internal (IC) 21
recording 34
redirecting incoming 20
transferring 30
waiting 19
Camp-on, using 21
Canceling features 5
Changing
keymaps 17
the language 12
volume levels 11
Characters, entering dialpad 23
Codes
account 27
default system access 13
feature, default 13
Outgoing Call access 20, 22
Comfort and safety tips 6
Conference calls
adding a party to 33
dropping out of 33
ending 34
placing 33
transferring 33
Contacts, information 49
Contrast, changing 11
D
Default
programmable buttons, resetting to 16
settings, returning the endpoint to 17
system access codes 13
Dialpad
buttons 5
characters, entering 23
Direct Station Selection/Busy Lamp Field (DSS/BLF) 16
Display
contrast, changing 11
name, changing 50
Diverting hunt group calls 47
Do-Not-Disturb, using 41
Index