User guide

Call Features
Page 30 Mitel
®
Model 5212/5224 User Guide – Issue 2, October 2008
Placing Calls On Hold
You can place calls on either Individual Hold or System Hold.
• Individual Hold: Places an internal or external call on hold at your endpoint.
• System Hold: Places an external call on hold in the system. You can then pick up the call
from any endpoint that indicates a flashing Call button for the call, including the endpoint
that placed it on hold.
To place a call on Individual Hold:
1. Press (Hold). ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To place an outside call on System Hold:
1. Press (Special), and then dial
335. ENTER EXTENSION NUMBER appears.
2. Hang up or place another call.
To return to a call that is on hold:
Press (Hold), and then lift the handset or press (Speaker). <Caller> WAS
HOLDING appears.
Entering a Hookflash
Some telephone companies require you to enter a hookflash (a quick hang up and release) for
feature access.
To enter a hookflash:
While off-hook, press (Special), and then dial 330.
Transferring Calls
You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See “Transferring a Conference” on page 33 for more information.
Transferring Calls to Other Extensions
To transfer a call to another extension:
1. While on the call, press (Transfer), and then enter the extension number.
2. Do one of the following:
• Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
• Hang up to transfer the call and disconnect the call from your endpoint.
NOTE
If your system administrator has enabled Transfer-on-Connect for your
endpoint, you are automatically connected to calls transferred to your
extension after the transferring party hangs up. If this option is turned
off, you must press a Call button to answer calls transferred to your
extension.