User guide

Mitel
®
Model 5212/5224 User Guide – Issue 2, October 2008 Page 21
Answering and Placing Calls
Placing Internal Calls
Internal calls are calls placed to other extensions in the system. Internal calls are assigned to
the Intercom (IC) button on your endpoint. Contact your system administrator for a list of
extension numbers.
To place an internal call:
With or without the handset lifted, dial the extension number. If you enter incorrect digits,
you can press (Hold) to move the cursor backward, deleting the last digits entered.
If you are using Handsfree Mode, listen for the double tone and then speak.
If there is no answer or if the extension is busy, you can do the following:
• Request a callback (queue). See “Requesting a Callback (Queuing the Endpoint)” below.
• Camp-on to the busy extension. See “Using Camp-on” below.
• Leave a message. See “Leaving Messages at Other Extensions” on page 39.
Requesting a Callback (Queuing the Endpoint)
When you request a callback (queue the endpoint), the system calls you when the extension is
available and places a call to the endpoint.
To request a callback:
If there is no answer or if the extension is busy, press (Special) followed by 6, and
then hang up. QUEUE REGISTERED FOR <name> appears. When the extension
becomes available, your extension rings.
To cancel the callback request:
Press 6. QUEUE REQUEST CANCELED appears.
Using Camp-on
Camp-on keeps you connected to the called extension until it becomes available. You cannot
use Camp-on if the called extension is in DND, or if the call is forwarded to voice mail. See
“Using Do-Not-Disturb (DND)” on page 41.
To use Camp-on:
Stay on the line and wait for the extension to become available. Do not hang up. If
Camp-on is enabled, you hear Music-on-Hold while you are waiting.