USER GUIDE
3300 ICP 7.
Contents 1 ABOUT YOUR PHONE Elements of Your Phone Selecting Menu Options Using Your IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems 5224 IP Phone Line Interface Module TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjust the viewing angle 4 7 7 7 8 8 8 8 9 9 CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change -i- 10 10
13 MAKING AND ANSWERING CALLS Make a call Answer a call Emergency Calls Phonebook (5224 IP Phone only) Redial Redial Speed Call Keys Speed Call Handsfree Operation Auto Group Listen 13 13 14 16 16 16 17 18 19 20 20 21 CALL HANDLING Hold Mute Transfer Conference Conference Split Add Held (5224 IP Phone only) Swap Call Forward Call Forward - Remote (I'm Here) Call Forward - End Chaining Call Forward - Forced (5224 IP Phone only) Call Forward - Override Messaging - Advisory Messaging - Callback Messaging -
31 USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging Direct Paging - Handsfree Answerback Enabled Direct Paging - Handsfree Answerback Disabled Reminder (5224 IP Phone only) Headset Operation Headset Operation (with Feature Control Switch) Music Group Paging / Meet Me Answer Trunk Flash Record a Call Hot Desking Tag Call Call History Night Answer Release Mobile Extension USING THE LINE INTERFACE MODULE (5224
ABOUT YOUR PHONE The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access.
The 5212 IP Phone -2-
The 5224 IP Phone -3-
Elements of Your Phone Feature 1 Display 2 Softkeys (5224 IP Phone only) 3 Ring/Message Indicator 4 Volume, Speaker and Mute Controls Function Provides a two–line, 20–character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen.
Feature Function 5 Fixed Function Keys Give you access to the following phone functions: z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. z (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. z (REDIAL) : calls the last number dialed.
Feature 8 Handsfree Speaker Function Provides sound for Handsfree calls and background music. 9 Handset Use for handset calls. If you are in headset or handsfree mode, you do not need to use the handset. IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone.
Selecting Menu Options Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2. On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *. Procedures in this guide show all menu selection options, where applicable— for example, "Press the * or Yes softkey".
For Users on Resilient 3300 ICP Systems If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on), the call remains muted until you hang up.
Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone). Installation will disable your handset microphone.
CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ). To adjust the Ringer Pitch while the set is idle: 1. 2. 3. 4. 5. Press ( SUPERKEY ). . Press # or the No softkey until "Ringer Adjust?" appears. Press * or the Yes softkey twice. Press ( UP ) or ( DOWN ). Press ( SUPERKEY ). Handset Receiver Volume Control To adjust the Handset Receiver Volume when you are using the handset: z Press ( UP ) or ( DOWN ).
Speaker Volume Control To adjust the Speaker Volume when making an on–hook call or when listening to background music: z Press ( UP ) or ( DOWN ). Display Contrast Control To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).
Feature Keys You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator. NOTE: You can only use the key on the 5212 IP Phone to program Speed Call keys. See "Speed Call Keys" elsewhere for more information. To program some features to a personal key, you must dial a feature access code.
Language Change To change the display language: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press ( SUPERKEY ). # or the No softkey until "Language?" appears. * or the Yes softkey. * or the Change softkey. # or the No softkey until the desired language appears. * or the Yes softkey. MAKING AND ANSWERING CALLS Make a call 1. Lift the handset (optional). 2. If you want to use a Non–Prime Line, press a Line Appearance key. 3.
Emergency Calls Warning for emergency number dialing: Consult your local authorities for Emergency Numbers and 911 or equivalent service availability in your area. There are two methods of dialing emergency numbers, based on the programming of your 3300 ICP: z z Emergency Call Routing NOT programmed Emergency Call Routing programmed Caution: Verify with your System Administrator which type of emergency number dialing you can use.
To make an Emergency Call using the Line Interface Module line, when the IP connection has failed: 1. Lift the handset. 2. Press the Line Interface Module key that you have programmed. The set indicates IP FAIL: ANALOG CALL. 3. Dial your Local Emergency Number. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is in addition to the methods described above. To make an Emergency Call if Emergency Call Routing is programmed: 1. Lift the handset. 2.
Phonebook (5224 IP Phone only) To use Phonebook: : z z z z z z Press (SUPERKEY). Press the Yes softkey when "Phonebook?" appears. Enter the last name of the desired party, as follows: For each letter in the name, press the appropriate key on the keypad until the letter is shown in the display. For example, if the letter C is required, press the digit 2 three times. Use the <— softkey to correct errors.
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi–digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. 7. Press ( SUPERKEY ). Press # or the No softkey until "Personal Keys?" appears. Press * or the Yes softkey. Press a personal key that isn't a line key.
Speed Call – Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *67. Enter an index number between 00 and 09. Dial the number to be stored (press ( HOLD ) between digits to create a one–second pause during dialing; press ( HOLD ) more than once to lengthen the pause.) 5. Hang up.
Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking.
Auto–Answer To enable or disable Auto–Answer: z Press the Auto–Answer feature key. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey. To answer a call when you hear ringback: z Begin speaking. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio.
CALL HANDLING Hold To place a call on Hold: z Press ( HOLD ). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: z z Press the flashing line key. Dial **1 and the number of the station that placed the call on Hold. Mute Mute lets you temporarily turn your phone's handset, headset or handsfree microphone off during a call. To turn Mute on during a call: z Press ( MUTE ).
Transfer To Transfer an active call: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. Do one of the following: To complete the Transfer, hang up. To announce the Transfer, wait for an answer, consult, and hang up. To cancel the Transfer, press ( CANCEL ). To transfer an active call during headset operation: 1. Press ( TRANS/CONF ). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press ( TRANS/CONF ). 2. Dial the number.
Call Forward Call Forward lets you redirect incoming calls to an alternate number.You can select one of the following forwarding options: z z z z z Always redirects all incoming calls regardless of the state of your telephone. B–Int redirects internal calls when your telephone is busy. B–EXt redirects external calls when your telephone is busy. NA–Int redirects internal calls after several rings if you don't answer. NA–Ext redirects external calls after several rings if you don't answer.
To turn Call Forward on and off (once it has been programmed): 1. 2. 3. 4. 5. Press ( SUPERKEY ). Press # or the No softkey until "Call Forwarding?" appears. Press * or the Yes softkey . Press # or the Next softkey until the type of Call Forward appears. . Do one of the following: On a 5212 IP Phone, press * ( Change ) and then press # ( TurnOff/TurnOn ) On a 5224 IP Phone, press the Review softkey. Press the Change softkey.
Call Forward - Remote (I'm Here) To forward calls from a remote station to your current location: 1. 2. 3. 4. 5. 6. Press ( SUPERKEY ). Press # or the No softkey until "Call Forwarding?" appears. Press * or the Yes softkey. Press # or the Next softkey until "I Am Here" appears. Press * or the Yes softkey. On a 5212 IP Phone only, if a number is already programmed, press * twice. 7. Dial the extension of the remote station.
Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2. Dial **73. 3. Hang up. Call Forward - Forced (5224 IP Phone only) To force an incoming call to be forwarded: z Press the Forward softkey. Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial *1*. 3. Dial the extension number.
Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch". To turn Messaging - Advisory on: 1. Press ( SUPERKEY ). 2. If necessary, press the # or the No softkey until "Advisory Msgs?" appears. 3. Press * or the Yes softkey when "Advisory Msgs?" appears. 4.
Messaging - Callback To leave a Callback Message when you hear busy or ringback tone: z Press softkey. ( MESSAGE ) or, on a 5224 IP Phone only, press the Callback To respond to a message waiting condition on your 5212 IP Phone: 1. Press ( MESSAGE ). 2. If a password is required, dial your password. 3. Do one or all of the following: To call the message sender, press #. To erase the message, press *. To respond to a message waiting condition on your 5224 IP Phone: 1. Press ( MESSAGE ). 2.
On a 5224 IP Phone only, you can set, change, or clear a password (up to 7 digits, not including 0): 1. 2. 3. 4. 5. 6. 7. 8. 9. Press ( SUPERKEY ). Press the No softkey until "Set Password?" appears. Press the Yes softkey. Do one of the following: To enter a new password, enter your password. To change or clear your password, enter your current password. Press the Enter softkey.
USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call on a 5212 IP Phone: 1. 2. 3. 4. 5. Press ( TRANS/CONF ). Dial **3. Dial the Account Code digits. Press #. Press ( CANCEL ). To enter an Account Code during a call on a 5224 IP Phone: 1. 2. 3. 4. 5. Press ( SUPERKEY ). Press the Yes softkey. Dial the Account Code digits. Press the Save softkey.
Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party. To park an active call: 1. Do one of the following: Press the Call Park feature key (must be programmed) Press ( TRANS/CONF ), and then dial *7#.
Call Pickup To answer a call that is ringing at another phone in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key or the Pickup softkey. To answer a call that is ringing at a station not in your Pickup Group: 1. Lift the handset. 2. Dial **6. 3. Dial the number of the ringing station. Campon To Campon to a busy station: z Press the Wait feature key or the Wait softkey. To retrieve a call when you hear Campon tone: z Press the Trade feature key or the Trade softkey.
Override To use Override when you encounter busy or Do Not Disturb tone: z Press the Intrude feature key. Paging To use Paging: 1. 2. 3. 4. Lift handset. Press the Pager feature key. Dial the Paging zone number (if required). Make the announcement. Direct Paging Direct Paging allows you to page a party through the party’s handsfree speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.
Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. To turn Handsfree Answerback on: z z When your phone is idle, press (MUTE) once.
To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are on a handset or 1. Check that MUTE is flashing. headset call, and MUTE is OFF 2. Press MUTE.
Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging – Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
To end a Direct Page call, do one of the following: Hang up the handset to end a handset call. Press ( SPEAKER ) to end a Handsfree call. Press ( CANCEL ). z z z Note: When the Handsfree Direct Page call ends, the (MUTE) key light returns to the state it was in before the call was established. Reminder (5224 IP Phone only) To program a Reminder: 1. 2. 3. 4. 5. Press Press Press Enter Press the the the the ( SUPERKEY ). No softkey until "Timed Reminder?" appears. Yes softkey. time in 24-hour format.
Headset Operation To enable Headset Operation: z Press the Headset feature key. To answer a call (when Auto Answer is disabled): z Press the flashing line key. To hang up: z Press ( CANCEL ). To mute your headset microphone: z Press the (MUTE) key. The light turns ON. To turn mute off and return to the conversation: z Press the (MUTE) key. The light turns OFF.
Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation. If handset operation is required for an extended period of time, you should press the Headset feature key to return the telephone to handset mode.
Music To turn Music on and off on a 5212 IP Phone when the phone is idle: z Press the Music feature key. To turn Music on and off on a 5224 IP Phone when the phone is idle: 1. Press the ( SUPERKEY ). 2. Press the No softkey until "Music?" appears. 3. Do one of the following: To turn the music on, press the TurnOn softkey. To turn the music off, press the TurnOff softkey. 4. Press ( SUPERKEY ).
Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built–in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature. You have up to 15 minutes after receiving the page to use Meet Me Answer. To make a Group Page: 1. Lift the handset. 2. Press Direct Page or dial *37.
Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2–party call: z Press the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.
Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances – even your language preference for the display. Any changes you make to the phone while you are logged in—for example, adding a speed dial—are saved to your personal profile.
To log out of Hot Desking 5224 IP Phone (the phone must be idle): 1. Press the HotDesk softkey. 2. Press the Logout softkey. 3. Press the Confirm softkey. Note: Your profile can only be active on one phone at a time. If you log in from another phone without logging out from the first one, the system will automatically deactivate your profile on the first phone.
Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities. CAUTION: Tagging a non–malicious call may result in fines or other penalties. To tag a malicious call: z z Press the Tag Call feature key while the call is in progress.
Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1. Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *. 2.
To return a call: 1. Display the call you want to return. 2. Do one of the following: If the call is internal, and the caller name is known, press * or the Call sofkkey. For unknown numbers, the Call option is not displayed. If the call is external, and you normally need to precede external calls with a digit such as 9, it is likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing * or the Call softkey initiates the call immediately.
Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. To switch your 5212 IP Phone to Night Answer or back to Day service: 1. Lift the handset. 2.
Release Release lets you disconnect from an attempted Call Transfer or Conference Call without hanging up the handset. Release is useful when you encounter a busy or unavailable party. To release from an attempted transfer or conference call: z Press the Release feature key or the Release softkey. Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example).
LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: z z When making external calls over the Line Interface Module line, a prefix (e.g. 9) is not required.
To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: z z z Press and release the hookswitch. Press ( CANCEL ). Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: z Press the flashing Line Interface Module key. The current call is put on hold.
FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure: z Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered.
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