USER GUIDE (SX-200 ICP) USER GUIDE
SX-200 ICP 3.
Contents 1 ABOUT YOUR PHONE Elements of Your Phone Selecting Menu Options About Feature Access Codes 4 6 6 5224 IP PHONE AND LINE INTERFACE MODULE 7 TIPS FOR YOUR COMFORT AND SAFETY 7 Don't cradle the handset! Protect your hearing Important Note for Headset Users Adjust the viewing angle 7 7 8 8 CUSTOMIZING YOUR 5212/5224 IP PHONE 9 Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys Language Change -i- 9 9 9 9 10 10
11 MAKING AND ANSWERING CALLS Make a Call - PBX Make an External Call - KTS Make an Intercom Call - KTS Answer a Call Redial Speed Call Keys Speed Call - Personal Group Listen Handsfree Operation Auto-Answer 11 11 11 12 12 13 14 14 15 16 17 CALL HANDLING Hold Hold and Page Mute Handset Mute Transfer Conference Conference Split (5224 IP Phone only) Add Held (5224 IP Phone only) Swap Call Forward Call Forward - I'm Here Call Forward - Forced Call Forward - Toggle Messaging - Advisory Messaging - Callback
24 USING ADVANCED FEATURES Account Codes Callback Call Park Call Park - System Call Park - Specific Orbit Call Park - Destination Phone Call Pickup Campon Do Not Disturb Override (Intrude) Paging - PA Paging - Direct Handsfree Answerback to a Direct Page Paging - All Sets Paging - Group Direct Station Select/Busy Lamp Field (DSS/BLF) Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup Direct Page/Busy Lamp Field (BLF) DSS/BLF/Direct Page/Call Pickup Headset Operation Headset Operation (Headset wi
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY) LINE INTERFACE MODULE MODE FAILOVER MODE EMERGENCY CALLS 53 54 56 56 57 FEATURE ACCESS CODES -iv-
ABOUT YOUR PHONE The Mitel Networks 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access.
The 5212 IP Phone -2-
The 5224 IP Phone -3-
Elements of Your Phone Feature Function 1 Display Provides a two-line, 20-character liquid crystal display (LCD) viewing area that assists you in selecting and using phone features, accessing your voice mail, and identifying callers. When you are using the Superkey menu interface, prompts and feature information appear on the display screen. For information on selecting menu options with or without softkeys, see "Selecting Menu Options" elsewhere in this guide.
Feature Function 5 Fixed Function Keys Give you access to the following phone functions: z z z z z z (SUPERKEY) : provides access to menus for your phone's additional features. Note : When navigating through Superkey menu options, press (CANCEL) or (SUPERKEY) to back up one menu level. (CANCEL) : ends a call when pressed during the call, and, when you are programming the phone, eliminates any input and returns to the previous menu level. (REDIAL) : calls the last number dialed.
Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call Selecting Menu Options Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ. To select menu items on the display: 1. On a 5224 IP Phone, press the softkeys. 2.
5224 IP PHONE AND LINE INTERFACE MODULE The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to your 5224 IP Phone (only). If Emergency Call Routing is not programmed on your SX-200 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls.
Important Note for Headset Users Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation. Adjust the viewing angle The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Turn the phone so that the front faces away from you.
CUSTOMIZING YOUR 5212/5224 IP PHONE Ringer Control To adjust the Ringer Volume while the set is ringing: z Press (UP) or (DOWN). To adjust the Ringer Pitch while the set is idle: 1. 2. 3. 4. 5. 6. Press (SUPERKEY). . Press # or the No softkey until "Ringer Adjust?" appears. Press * or the Yes softkey twice. Press (UP) or (DOWN). On the 5212 IP Phone only, press #. Press (SUPERKEY).
Feature Keys To display information about a key: 1. Press (SUPERKEY). 2. Press a personal key that isn't a line key. 3. Press (SUPERKEY). To program a feature key using a Feature Access Code: 1. 2. 3. 4. 5. Dial *47. Press an unused personal key. Dial the feature code for the desired feature key. Press (CANCEL). Write the feature name on the key label. To program a feature key using Superkey: 1. 2. 3. 4. 5. 6. 7. 8. Press ( SUPERKEY ). Press # or the No softkey until "Personal Keys?" appears.
MAKING AND ANSWERING CALLS If your telephone system operates as a private branch exchange (PBX), the Prime Line can be used for both incoming and outgoing calls. Outgoing calls on a PBX system require dialing a line access code (usually 9) followed by the telephone number. In a key telephone system (KTS), the Prime Line is used for internal (Intercom) calls only. Outgoing calls require the use of Line keys. Make a Call - PBX 1. Lift the handset. 2.
Answer a Call To answer a call, do one of the following: z z z z Lift the handset. Press (SPEAKER). Press the flashing Line Appearance key and lift the handset. Press the flashing Line Appearance key and press (SPEAKER). Note: The Auto-Latch Microphone feature described elsewhere in this guide allows you to answer and respond to internal calls handsfree. Redial To redial the last number that you manually dialed: 1. Lift the handset. 2. Press (REDIAL).
Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1. Lift the handset. 2. Press a Speed Call key. To store a Speed Call number: 1. 2. 3. 4. 5. 6. 7. Press (SUPERKEY). Press # or the No softkey until "Personal Keys?" appears. Press * or the Yes softkey. Press a personal key that isn't a line key. Press * or the Change softkey.
Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *52. 3. Enter an index number between 1 and 5. To store a personal Speed Call number: 1. 2. 3. 4. Lift the handset. Dial *51. Enter an index number between 1 and 5. Dial "9" or other digit(s) used to access an outside line (if required) then dial the telephone number. Press (HOLD) between digits to create a one-second pause during dialing — press (HOLD) more than once to lengthen the pause. 5. Hang up.
Handsfree Operation To use Handsfree Operation to make calls: 1. If you want to use a Non-Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree Operation to answer calls: 1. Press the flashing line key. 2. Begin speaking.
Auto-Answer To enable or disable Auto-Answer when you are using a headset: z Press the Auto-Answer feature key Note: When Auto-Answer is enabled, the (MUTE) key light flashes rapidly to notify you of an incoming handsfree call. To enable or disable Auto-Answer on a 5224 IP Phone only: 1. Press (SUPERKEY). 2. Press the No softkey until "Auto Answer?" appears. 3. Do one of the following: To enable Auto-Answer, press the TurnOn softkey. To disable Auto-Answer, press the TurnOff softkey.
CALL HANDLING Hold To place a call on Hold: z Press (HOLD). To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another phone, do one of the following: 1. Press the flashing line key. 2. Dial *23 and the number of the phone that placed the call on hold. Hold and Page The Hold and Page feature allows you to put a call on hold and page without having to use a feature key or code.
Mute Mute lets you temporarily turn your phone's handsfree speaker microphone off during a call. You can also mute your handset microphone—see the Handset Mute feature description elsewhere in this guide. To turn Mute on during a call: z Press (MUTE). The (MUTE) light turns ON. To turn Mute off and return to the conversation: z Press (MUTE). The (MUTE) turns OFF. Handset Mute To mute your handset's microphone during a call: z Press the Handset Mute feature key.
Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. 2. 3. 4. Press (TRANS/CONF). Dial the number of the next party Wait for an answer. Press (TRANS/CONF). To leave a Conference: z Hang up or press (CANCEL). Conference Split (5224 IP Phone only) To Split a Conference and speak privately with the original party: z Press the Split softkey. Add Held (5224 IP Phone only) To move a call on hold to another line appearance: 1.
Call Forward Call Forward lets you redirect incoming calls to an alternate number. "External Calls?" redirects your incoming external calls only; "Internal Calls?" redirects your incoming internal calls only. If you want to redirect both external and internal calls, you must program each separately. "Always?" redirects all incoming calls regardless of the state of your telephone. "No Ans?" redirects calls after several rings if you don't answer. "If Busy?" redirects calls when your telephone is busy.
To turn Call Forward on and off (once it has been programmed): 1. 2. 3. 4. Press (SUPERKEY). Press # or the No softkey until "Call Forwarding?" appears. Press * or the Yes softkey. Press # or the No softkey or the Next softkey until the desired call forwarding option appears. 5. Do one of the following: On a 5212 IP Phone, press *. On a 5224 IP Phone, press the Change softkey, and then the TurnOff or TurnOn softkey. To turn off call forwarding and delete the destination number, press the Del softkey.
Call Forward - Forced To force an incoming call to be forwarded: z Press the Forward Call feature key or the Forward softkey. To immediately transfer to another extension's No Answer forwarding destination when making a call: z Press the Forward Call feature key when it lights.
Messaging - Advisory To turn Messaging - Advisory on: 1. 2. 3. 4. 5. 6. Press Press Press Press Press Press (SUPERKEY). # or the No softkey until "Advisory Msgs?" appears. * or the Yes softkey. # or the Next softkey until the desired message appears. * or the TurnOn softkey. (SUPERKEY) to exit. To turn Messaging - Advisory off: 1. 2. 3. 4. 5. Press (SUPERKEY). Press # or the No softkey until "Advisory Msgs?" appears. Press * or the Yes softkey. Press * or the TurnOff softkey. Press (SUPERKEY) to exit.
USING ADVANCED FEATURES Account Codes To enter an Account Code at the start of a call: 1. Press the Account Code feature key. 2. Enter the account code. 3. Dial the telephone number. To enter an Account Code during a call on a 5224 IP Phone (only): 1. 2. 3. 4. 5. Press (SUPERKEY). Press the No softkey until "Account Code?" appears. Press the Yes softkey. Dial the Account Code digits. Press the Save softkey.
Call Park To park a call that is on your prime line (Line 1 key), do one of the following: z Press the Call Park feature key. -ORPress TRANS/CONF and then dial *33. The call is parked and you receive dial tone on your prime line. To retrieve a parked call from your phone while your phone is idle, or while you are off-hook and hearing dial tone, do one of the following: z Press the Call Park feature key. -ORDial *22.
Call Park - System This feature allows you to park a call from any line on your telephone not just the prime line. The number of calls you can park is limited only by the number available system park "orbits." To park a call in system orbit: 1. Press the lit System Park feature key. 2. Do either of the following: Hang up Press a line key to answer a call, retrieve a call or hold, or get dial tone. To return to the caller if all the system orbits are busy: z Press (CANCEL) to return to the caller.
Call Park - Specific Orbit This feature allows you to park a call in a specific orbit by entering a twodigit orbit number or by pressing a feature key assigned to a specific orbit number. To park a call in a specific orbit: 1. Press the System Park feature key. 2. Enter a two-digit Orbit Number (01-25). If the selected orbit already has a parked call, press (CANCEL) to return to the caller, and then repeat steps 1 and 2 but select a different orbit.
Call Park - Destination Phone Call Park - Destination Phone allows you to park an answered call on another phone. If a parked call is not retrieved after a specified length of time, a reminder occurs. To park an active call on another phone: 1. Press 2. Dial *62, If the call the call is (TRANS/CONF) to get dial tone. and then dial the extension of the destination phone. is parked successfully, dial tone, busy tone or a page occurs. If not parked, reorder tone occurs.
Do Not Disturb To activate and deactivate Do Not Disturb: z Press the Do Not Disturb feature key. The key flashes to indicate that Do Not Disturb is active. Override (Intrude) To use Override when you encounter busy or DND tone: z Press the Intrude feature key. Paging - PA To use Paging: 1. Lift the handset. 2. Do one of the following: To page the default zone, press the PA Page feature key. To page a specific zone, dial *13 followed by the zone number (0-9). 3. Make the announcement.
Paging - Direct Direct Paging allows you to page a party through their telephone speaker. If the paged party has Auto-Latch Microphone enabled, the page can be heard even when the party is on a handset or headset call. If the paged party has Handsfree Answerback enabled, your page automatically establishes a handsfree call with the paged party. To page a party: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key or dial *48. Dial the extension number. Page the called party.
Handsfree Answerback to a Direct Page When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback,you can choose to turn it on or off directly from your phone. Note: By default, Handsfree Answerback is OFF at your phone. If the (MUTE) key light is OFF when your set is idle, Handsfree Answerback is OFF.
To answer a call when Handsfree Answerback is ON, refer to the following table: Phone state before Direct Page arrives To answer the Direct Page Phone is idle, and MUTE 1. Check that MUTE is flashing rapidly. is flashing slowly 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are on a handset call, and MUTE is flashing slowly 1. Check that MUTE is ON solid. 2. Press MUTE.
To answer a Direct Page when Handsfree Answerback is OFF, refer to the following table: Phone state before Direct Page arrives To answer the Direct Page (indicated by a single burst of tone) Phone is idle, or you are on a handset call, and MUTE is OFF 1. Check that MUTE is ON solid. 2. Lift the handset OR press MUTE key to answer in Handsfree mode.(The light turns OFF.) 3. Begin speaking. Note: If you were on a handset call, your handset microphone is still enabled.
Paging - All Sets To page all telephones simultaneously through their speakers: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Press *. Page the called party. To answer an All Set Page: 1. Lift the handset. 2. Dial *49. Paging - Group To page all telephones in a paging group simultaneously through their speakers: 1. 2. 3. 4. Lift the handset. Press the Direct Page feature key. Press # or the No softkey. Page the called parties. To respond to a Group Page: 1. Lift the handset. 2.
Direct Station Select (DSS)/Busy Lamp Field (BLF)/Call Pickup Your phone may have keys programmed to show the status (idle, busy, ringing, call on hold) of another destination and to retrieve calls ringing or on hold at the destination. To retrieve a call ringing at the DSS/BLF destination: z Press the slowly flashing DSS/BLF key. To retrieve a call on hold at the DSS/BLF destination: z Press the rapidly flashing DSS/BLF key.
Headset Operation To use a headset with your phone, ensure that the headset is connected to the dedicated jack on the back of the phone. To enable Headset Operation on telephones that are not programmed for full-time headset mode: z Press the Headset feature key. To answer a call (when Auto-Answer is disabled): z Press the flashing line key. To switch between headset and handset operation while in a call (see Note 2): z Press (MUTE).
Headset Operation (Headset with Feature Control Switch) IMPORTANT NOTE: Headsets with a feature control switch that are approved for use with the 5224 IP phone must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quickdisconnect plug restores handset operation.
To switch between headset and handset operation while in a call (see Note 2): z Press (MUTE). (You can talk using the headset when the MUTE key IS lit and with the handset when the MUTE key is NOT lit. Notes: 1. Lifting the handset on some 5224 IP phones while it is in headset mode also answers the call. 2. This feature is available on some versions of the 5224 IP phone only. 3. Disconnecting the headset while in a call puts your phone in speakerphone, mute mode.
Park and Page With Park and Page, you can park a call and initiate a page all in one step. Park and Page options include z z z z Park and Page Set: After a call is parked, the system performs an allset page. Park and Page Group: After a call is parked, the system pages your Paging Group. Park and Page: After a call is parked, you must enter the extension or Page Group number. Park and PA Page: After a call is parked, the you must enter a Paging Zone number (0-9).
To park a call and page a call: 1. Answer or make a call. 2. Perform one of the following: To page all phones and the PA, press Park & Page Sets. -ORPress TRANS/CONF, dial *63 and dial *. To page all phones in a group and the PA, press Park & Page Grp. -ORPress (TRANS/CONF), dial *63 and press #. To page an extension number, press Park & Page and dial the extension. -ORPress (TRANS/CONF), dial *63 and dial the extension.
Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator. To start recording while on a 2-party call: z Press the Record Call key. (See Feature Keys for instructions on programming a Record Call key to your phone.
Auto-Latch Microphone To set the handsfree microphone to automatically turn on when receiving a Direct Page or Intercom call: 1. Press (SUPERKEY). 2. Press # or the No softkey until "Auto Latch Mic?" appears. NOTE: If your administrator has already enabled Auto-Latch Microphone on your phone, "Auto Latch Mic?" does not appear in your list of options. 3. Press * or the Yes softkey. 4. Do one of the following: Press * or the TurnOn softkey. Press # or the TurnOff softkey.
Reminder To program a Reminder on a 5212 IP Phone: 1. Lift the handset. 2. Dial *32. 3. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. To cancel a timed reminder on a 5212 IP Phone: 1. Lift the handset. 2. Dial *32 followed by 9999. 3. Hang up. The reminder is cancelled. To program a reminder on a 5224 IP Phone: 1. 2. 3. 4. 5. 6.
Reminder - Multiple Note: The Reminder feature will not operate if Auto-Answer is enabled on your phone. To set multiple reminders (up to three) on a 5212 IP Phone: 1. Lift the handset. 2. Dial *32. 3. Dial # followed by the number of the timer (#1, #2, or #3). To repeat the timer daily, dial *. 4. Set a time by entering the hour and minutes in 24-hour format. For example, entering 1415 sets a reminder for 2:15 PM. You hear dial tone if the time is valid; reorder tone if it is invalid. 5.
To view, change, and/or cancel a pending Reminder on a 5224 IP Phone only: 1. Press ( SUPERKEY ). 2. Press the No softkey until "Timed Reminder?" appears. 3. Press the Yes softkey. The reminder time for TIMER 1 appears (an asterisk beside the time indicates that the timer repeats daily, HH:MM indicates that the timer has not been programmed). 4. Press the Next softkey to display the other timers. 5.
Call Logging (5224 IP Phone only) Call Logging keeps track of the names (if available) and telephone numbers of all your incoming calls or only those you missed. To program your phone to log your incoming calls: 1. 2. 3. 4. Press (SUPERKEY). Press the No softkey until "Call Logging" appears. Press the Yes softkey. Press the Missed softkey to log missed calls only or the All softkey to log all calls. 5.
To delete calls from the call log: 1. Display the call you want to delete. 2. Press the Yes softkey to delete the displayed call only or the All softkey to delete all other New or Old calls. 3. Press the Confirm softkey to validate your request. Phonebook To access the Phonebook, do one of the following: z z On a 5224 IP Phone, press (SUPERKEY) and then press the Yes softkey when "Phonebook?" appears. On a 5212 IP Phone, dial *65. To use the Phonebook: 1.
Call Monitoring This feature allows you to monitor another extension user's phone conversation, either with or without the user's knowledge. If your system is programmed to notify users that they are being monitored. they hear a beep when monitoring begins. Users that have a display telephone also see your name and extension number in the display for the duration of the call. When monitoring a call, you can listen to the conversation but you can't speak to either party, and they can't hear you.
To monitor a call: 1. Lift the handset. 2. Dial *45 followed by the number of the extension you wish to monitor. If the user is on a call, INTRUDING followed by the user's extension number appears in your telephone display. If the user is not on the phone, you hear busy tone and the user's extension number followed by the words IS IDLE are shown in your telephone display. 3. Do one of the following: a. Press (TRANS/CONF) to form a three-party conference with the user and the other party.
Night Answer Office telephone systems are often placed into Night Answer after regular hours. Calls then ring alternate answer points—either designated extensions or a night bell. You can dial the Trunk Answer From Any Station (TAFAS) code to answer calls ringing the night bell. If permitted by system programming, you can put your phone into one of two night answer modes, Night1 or Night2. To switch your 5212 IP phone to Night Answer or back to Day service: 1. Lift the handset. 2.
Date and Time Setup (5224 IP Phone only) You can change the time and date that appears on all telephones equipped with displays. The time can be displayed in either a 12- or 24-hour format, depending on system programming. To set the time: 1. 2. 3. 4. 5. Press Press Enter Press Press the the the the (SUPERKEY). No softkey repeatedly until "Time?" appears on the display. time in the correct format. AM or PM softkeys (if necessary). Save softkey. To set the date: 1. 2. 3. 4. 5.
Secure Hot Swap Secure Hot Swap allows you to "swap" your own phone programming when you are using any other IP phone that is enabled to support the feature. When you dial your phone's extension number and your assigned Hot Swap Personal Identification Number, the "swapped" phone immediately assumes most of your phone settings, including key programming. Any changes you make to the phone while you are logged in—for example, adding a speed dial—are saved to your personal profile.
Mobile Extension Mitel Mobile Extension is a software solution that enables you to twin your desk phone with an external PSTN-connected phone (your cell phone, for example). Calls arriving at the desk phone ring the cell phone simultaneously, until one or the other is answered, or if unanswered, are forwarded to voice mail. For information about configuring Mobile Extension on your Mitel IP device, refer to the Mobile Extension Quick Reference Guide available at www. mitel.com or contact your Administrator.
LINE INTERFACE MODULE MODE Make A Call To make a call using the Line Interface Module line: 1. Lift the handset. 2. Press the Line Interface Module key. ANALOG CALL appears on the display. 3. Dial the number to make the call. Notes: z z When making external calls over the Line Interface Module line, a prefix (e.g. 9) is not required.
To answer a waiting Line Interface Module call, or to return to the original Line Interface Module call, do one of the following: z z z Press and release the hookswitch. Press ( CANCEL ). Press the Line Interface Module key. Hold a Call To put a current call on hold to answer an incoming Line Interface Module call: z Press the flashing Line Interface Module key. The current call is put on hold.
FAILOVER MODE Make A Call To make a call using the Line Interface Module line during an IP connection failure: 1. Lift the handset. IP FAIL: ANALOG CALL appears on the display. 2. Dial the number to make the call. Answer A Call To answer a call using the Line Interface Module line during an IP connection failure: z Lift the handset. IP FAIL: ANALOG CALL appears on the display, and the call is answered.
FEATURE ACCESS CODES Program Feature Key *47 Direct Paging *48 Retrieve Personal Speed Call *52 Store Personal Speed Call *51 Call Hold Retrieve (Remote) *23 Call Forwarding - Cancel I'm Here *07 Call Park *33 Call Hold Retrieve (Local) *22 Call Park Orbit Retrieve *57 Call Park Remote *62 Directed Call Pickup *09 Paging Access To Specific Zones Group Page Meet-Me-Answer Call Park and Page - Telephone Call Park and Page - PA Automatic Wakeup/Reminder Phonebook Silent Monitoring Open Door Secure Hot Swap *1
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