Specifications

Administering the phone system
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Custom hold announcements can be added to your system. Your service provider has a
document, System Initial Configuration that contains instructions for adding your own
announcements.
To configure the hold announcement for your business, follow these steps:
1. Select Business Details in the left menu.
2. Scroll down to the Hold Announcement section.
3. Select a hold announcement option from the Hold Announcement list.
4. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Configure account code entry
Users can enter account codes against incoming and outgoing calls to associate those calls
with a particular client or account. Once entered, account codes are logged in the call records
kept by your service provider and can be provided to you on request. You can enable and
disable the Account Code feature for your business and specify the minimum and maximum
valid account code length.
Enable account codes
To enable account code entry for your business, follow these steps:
1. Select Business Details in the left menu.
2. Scroll down to the Account Codes section.
3. Select the Enabled option in the Account Codes list.
4. Enter the minimum number of digits that an account code can contain in the Min Account
Code Length field.
5. Enter the maximum number of digits that an account code can contain in the Max Account
Code Length field.
6. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Note: If you select the System Default option, the hold announcement selected by your
service provider as a default announcement will be played.
Note: To use the Account Code feature, a user must have a memory key programmed
with the Account Code feature or be using a phone key profile that has been programmed
with the Account Code feature.
Note: Minimum and maximum account code length cannot be less than 1 or greater than
20.