Specifications

Administrator reference guide
46
Recording audio prompts and greetings
This section describes how to record a custom greeting or prompt for the auto attendants you
have created.
Checking auto attendant name announcement
As a tenant administrator, you can check whether a user has recorded an auto attendant name
announcement. If a user does not have a name recorded, callers to an auto attendant in your
business who navigate to the auto attendant’s name directory will hear “Unknown subscriber”
rather than the name of the user or location. If the user does not have an auto attendant name
recorded, you can record the name on the user’s behalf. See Record auto attendant name
announcement on page Record the auto attendant name announcement on page 46.
1. Select Users and Locations in the left menu.
A list of all of the users and locations that have been entered into your system appears.
2. Select the Last Name to view detailed information for the user or location.
3. Scroll to the Services category.
Beside Auto Attendant Name Announcement: one of two messages appears:
• Recorded—an auto attendant name is recorded
• Not Recorded—an auto attendant name is not recorded
Record the auto attendant name announcement
The tenant administrator can record the auto attendant name announcement of the user or
location. Any enabled user or location phone—such as the phone of the administrator—can be
used to record the announcement of the user.
1. Select Users and Locations in the left menu.
A list of all of the users and locations that have been entered into your system appears.
2. Select the Last Name to view detailed information for the user or location.
3. Select the Record button beside Auto Attendant Name Announcement.
The Record Name Announcement window opens.
4. Type the extension of the phone on which you want to record the auto attendant name
announcement in the Extension to Call field. This extension can be any enabled user or
location extension, such as your own phone. Auto attendant and call group extensions
cannot be used.
5. Select the Call button.
The phone of the extension you entered in the Extension to Call field will ring a maximum
of five times.
Note: Once a prompt has been recorded, it cannot be deleted. To change a prompt,
re-record it.