Specifications

Administrator reference guide
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7. Set up call coverage for the new rollover group (optional). See Configure call group call
coverage on page Configure call group call coverage on page 33.
8. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Modify a rollover group
To modify an existing rollover group, follow these steps:
1. Select Call Groups in the left menu.
2. Select the Name to select a specific rollover group.
3. Modify the rollover group name if required. The Name field cannot be left blank.
4. Update the Members of Call Group list for the selected rollover group (optional).
5. Modify whether or not the group members are locked to the selected rollover group
(optional).
6. Modify the call coverage for the selected rollover group (optional). See Configure call group
call coverage on page Configure call group call coverage on page 33.
7. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Delete a call group
Deleting a call group is restricted by specific conditions. You cannot delete a Hunt group,
Broadcast group, or Rollover group when
• The call group has associated members: The procedures below assume that you have
removed the members from the Members of Call Group list of the group you want to delete.
• Incoming call routing for one of your company phone numbers is configured to use that call
group. To delete the call group in this case, you must change the incoming call routing
configuration for that phone number to use a different extension.
If you delete a Monitor group, the associated Monitor Call/ Monitor Call Silent/Monitor Phone
key mappings will revert to an “Unassigned” key mapping.
To permanently delete a call group from the system, follow these steps:
1. Select Call Groups in the left menu.
2. Choose one or more call groups to delete by checking the corresponding check boxes. To
select all entries in the list, check the check box in the heading row.
3. Select the Delete Selected button.
Note: If a rollover group has no members assigned to it, or if all members are logged
out of their phones, the call goes immediately to call coverage.
When a rollover group is created it has all call permissions to enable call coverage to an
external number.
Note: If a rollover group has no members assigned to it, or if all members are logged
out of their phones, the call goes immediately to call coverage.