Specifications

Administering the phone system
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4. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Configure call group call coverage
Call group call coverage determines how a call is handled if none of the call group members
answer the call. Call coverage applies only to broadcast, hunt, and rollover groups. The monitor
primary call coverage applies to incoming calls to a monitor group. The call coverage options
available are: Employee Voice Mail, Auto Attendant, Employee, and Another Phone Number.
To configure call group call coverage, follow these steps:
1. Select Call Groups in the left menu.
2. Select the Name to select a specific broadcast, hunt, or rollover call group.
3. From the Call Coverage section, select one of the following call coverage options:
• Employee Voice Mail: This directs the call group to the selected employee’s voice
mail box.
• Auto Attendant: This directs the call group call to the auto attendant selected from
the adjacent list.
• Employee: This directs the call group call to the employee selected from the adjacent
list
• Another Phone Number: This directs the call group call to the phone number in the
adjacent text box.
4. Define when call coverage will take effect.
- Broadcast and rollover groups: From the After x rings send this call group’s
calls to list, select the number of times you want the phone(s) to ring before call
coverage takes effect.
- Hunt groups: From the After x unanswered phones list, select the number of
times you would like the call to be transferred from one member to another before
call coverage takes effect.
5. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Add a broadcast group
To create a new broadcast group, follow these steps:
1. Select Call Groups in the left menu.
2. Select Add Broadcast Group from the Add list.
3. Type the broadcast group name in the Name field.
Note: By default, call group members are not locked to a call group.
Note: No default call coverage is provided when a new broadcast, hunt, or rollover group
is added. If call coverage is not configured for a call group, an incoming call rings until
the caller hangs up.