Specifications

Administrator reference guide
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View call groups
The Call Groups list page displays a list of all call groups in the system. To view call groups,
select Call Groups in the left menu. A list of all call groups appears.
Assign users to a call group
To associate users with an existing call group, follow these steps:
1. Select Call Groups in the left menu.
2. Select the Name to select a specific call group.
3. Select the user’s name in the Available Users list.
4. Select the right directional arrow button to move the user into the Members of Call Group
list. You can move as many users to the Members of Call Group list as you choose. To
select multiple users, hold down the Ctrl key while selecting each name.
5. To remove members from the call group, select one or more members from the Members
of this Call Group list and then select the left directional arrow button.
6. Select the Save button to save your changes, or select the Cancel button to discard your
changes.
Lock members to a call group
This section describes how to set up a call group in such a way that the members cannot leave
it. This ensures that the members are aware of all incoming calls to their call group. This feature
applies to broadcast, hunt and rollover groups only.
To lock members to a call group, follow these steps:
1. Select Call Groups in the left menu.
2. Select the Name to select a specific call group.
3. Clear the Allow Members to Leave Group? check box.
Note: When a call to a broadcast or hunt group is ringing, subsequent calls to the same
broadcast or hunt group are presented to group members one call at a time when the
previous call has been answered.
Note: Users assigned to a broadcast, hunt, or rollover group are logged into the group
and can receive calls by default.
When assigning users to a monitor group, the monitor secondaries must configure
Monitor Call, Monitor Call Silent, or Monitor Phone memory key mappings in order for
the group behavior to take effect.
When assigning users to a hunt group, you must also configure the After 'x' rings send
call to next member list to specify the number of times each users phone should ring
before the call is passed to the next user.
By unassigning a user from a call group, group behavior stops as soon as a call in
progress is completed.
Users can belong to multiple groups.