Specifications

Administrator reference guide
8
Do you want the auto attendant to use different prompts from the defaults provided?
• Refer to section Auto attendant on page Auto attendant on page 40
Do you want the auto attendant to change depending on whether your business is open
or closed?
This is normally used to provide callers with the business hours while your business is closed.
To do this, you must set up your business hours, add multiple auto attendants, and change
your incoming call routing to select a different auto attendant depending on the business hours.
• Refer to sections
- Business hours on page Business hours on page 65
- Auto Attendant on page Auto attendant on page 40
- Incoming call routing on page Incoming call routing on page 60
Do you want incoming calls to ring at multiple phones?
This will help to ensure that calls do not go unanswered. To do this, you must set up a call group
and route incoming calls to that call group.
• Refer to sections:
- Managing group features on page Managing group features on page 30
- Incoming call routing on page Incoming call routing on page 60
Do you want an administrator to monitor another user’s phone?
This will help administrators to manage a manager’s calls. To do this, you must set up a monitor
group and program phone keys to Monitor.
• Refer to section Managing group features on page Managing group features on
page 30
Administering a phone system with other SIP phones
Note the following differences when administering a phone system that uses phones other than
those from the following list:
• Mitel 5201 IP phone
• Mitel 5020 IP phone
• Mitel 5220 IP phone
• Mitel 5212 IP phone
• Mitel 5224 IP phone
• Mitel 5340 IP phone
• Telematrix 3000 phone
Other phones that use the SIP protocol are also supported with this product.
The following functionality is supported for subscribers using SIP phones: