ADMINISTRATOR REFERENCE GUIDE Release 4.0 Simple as your phone. Smart as the internet.
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by UniVoIP, Inc. (UniVoIP). The information is subject to change without notice and should not be construed in any way as a commitment by UniVoIP or any of its affiliates or subsidiaries. UniVoIP and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Table of Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What's New in Release 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Language Settings . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator reference guide View incoming call routing details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Configure incoming call routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Enable Emergency Override Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Disable Emergency Override Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Welcome Welcome Congratulations on acquiring your new Mitel® 3600 Hosted Key System (3600 HKS)! The 3600 HKS system provides all the features that small businesses use, without the up-front cost and ongoing maintenance inherent in owning a traditional system. The 3600 HKS also provides the ability to self-manage your telephone system through an intuitive graphical interface that runs on your web browser.
Administrator reference guide Introduction This document is a reference guide for the administration of the phone system. It describes how to customize your phone system features to suit your business.
Language Settings Language Settings If configured by your service provider, you can configure language settings for users as well as for auto attendants. For details of the configurable language settings for individual users, refer to the section "Setting your Language" in the Mitel IP Phone Reference Guide. Setting Language for Auto Attendants When you add or edit an auto attendant, you can select a language (or pair of languages) from the pull-down list.
Administrator reference guide Administering the phone system This section describes how to administer the phone system. To get your phone system working quickly, refer to the section Quick start for the phone system on page Quick start for the phone system on page 5. Then, before making too many changes to the default settings, read Customizing your phone system on page Customizing your phone system on page 7.
Administering the phone system Quick start for the phone system This section describes how to get your phone system working with minimal set up by using default settings. To quickly set up your phone system using defaults, follow these steps: • Add permission profiles. See page Permission profiles on page 24. • Add users. See page Add users on page 11. • Add locations. See page Add a location on page 12. • Add an auto attendant. See page Add auto attendant on page 41.
Administrator reference guide • Without POE a. Connect one end of an Ethernet cable to the network LAN jack and the other to network icon connector of the power supply. b. Connect one end of an Ethernet cable to the phone icon connector on your power supply and the other end to the network icon connnector on the phone. c. Plug the phone power pack into a power outlet. 2.
Administering the phone system e. Press the # key. The display will show: Extension: xxx Quit where xxx is the extension of your phone. You have now successfully activated the phone, and can make calls. Telematrix 3000 IP phone Activate the Telematrix IP phone with the following procedure: 1. If your network is configured with Power Over Ethernet (POE), connect one end of the Ethernet cable to your network LAN jack and the other to the LAN port on the phone. 2.
Administrator reference guide Do you want the auto attendant to use different prompts from the defaults provided? • Refer to section Auto attendant on page Auto attendant on page 40 Do you want the auto attendant to change depending on whether your business is open or closed? This is normally used to provide callers with the business hours while your business is closed.
Administering the phone system • Basic incoming and outgoing calls • Call Hold • Call Display • Multiple Line Appearances may be possible • Callers List and/or Redial List may be be implemented on the phone • Primary members of Monitor Groups • Speed dial (must be programmed on the phone, not through the system's web interface) • Access to voice mail is possible through the auto attendant • The phone may have a message waiting lamp and/or icon to indicate the presence of voice messages •
Administrator reference guide The activation procedure for a SIP phone depends on the type of phone being used. Contact your service provider or the appropriate document for details. Administration for a phone system with SIP phones must include creation of an auto attendant that includes a menu item configured for voice mail retrieval because the message button on other phones is not integrated with the phone system.
Administering the phone system • Max Call Count for Dynamic Site—this is the maximum number of concurrent external calls that will be allowed for the dynamic site. External calls include calls to a tenant auto attendant and the voice mail system. Add users To add a user, follow these steps: 1. Select Users and Locations in the left menu. 2. Select Add User from the Add list. 3. In the User Information section, enter information in the following fields: • First Name: (optional) The new user's first name.
Administrator reference guide • User Locked to Phone: (optional) Check the check box to lock the user to the telephone. This prevents the user from logging out of the phone. See Login/logout on page Login/logout on page 29. This is recommended for phones that do not have Login/logout capability such as the Mitel 5212 IP phone. 5.
Administering the phone system • Name: The location name. Displayed in the Internal Directory on the web and on the phones. 4. In the Phone Information section, enter informaton in the following fields: • Extension: Select an xExtension for the location from the Extension list. The Extension list displays the next five available extensions for users and locations.
Administrator reference guide Record button that now appears on the page. See Record auto attendant name on page Record the auto attendant name announcement on page 46. Note: Users do not require a PIN to log in to a location phone. Note: If you create a location that is to be used by a Mitel 5201 IP Phone, you will not be able to print the phone label. This is because printing a label on a Mitel 5201 IP Phone requires that you log in to the web interface using that extension and PIN of the phone.
Administering the phone system 2. Select one or more Users or Locations by checking the corresponding check boxes. To select all entries in the list, check the check box in the heading row. 3. Select the Enable Selected button. The enabled user or location is displayed in the list without strikethrough lines. Note: Enabled users are not assigned to phones by default but must log in to an available telephone to make and receive calls. Enabled users can log in to the web administration interface.
Administrator reference guide You are now logged back into your original session. Delete a user or location Deleting users or locations permanently removes them from the system. To delete a user or location, follow these steps: 1. Select Users and Locations in the left menu. 2. Select one or more Users or Locations by checking the corresponding check boxes. To select all entries in the list, check the check box in the heading row. 3. Select the Delete Selected button. 4.
Administering the phone system Memory key configuration options for profiles Following is a list of the options for phone key configuration in phone key profiles. Only the memory keys on your phone can be custom configured. Options that require an LED memory key are labeled LED. Option Description Default Label Details Account Code Assign the Account Code option Account Code to a memory key so that an account code can be assigned to a call before or during the call.
Administrator reference guide Option Description Default Label Details Forward to Co-worker (LED) Assign the Forward to Co-worker option to forward all incoming calls to a co-worker. To turn the Forward to Co-worker feature on and off, select the associated memory key. When the memory key LED is lit, the feature is enabled. Forward to, followed by the extension selected. Selecting the Forward to Co-worker option displays a list of company employees in the system in the Details field.
Administering the phone system Option Description Default Label Incoming Calls List Assign the Incoming Calls List Incoming Calls option to a memory key to allow List you to see the list of recently received incoming calls to your extension. This has the same function as the CALLS softkey. Intercom to Co-Worker Assign the Intercom to Intercom to *** Co-Worker option to a memory (extension key to allow you to make a page number) directly to a co-worker's phone.
Administrator reference guide Option Description Default Label Monitor Phone Assign the Monitor Phone Monitor Phone option to a memory key to allow and extension call monitoring for an existing monitor group. User of the phone must be a secondary member of the monitor group. One Touch Speed Assign the One Touch Speed Dial Dial option to a memory key to allow instant dialling of a pre-defined phone number. The user makes a call by pressing the associated memory key.
Administering the phone system 1. Select Profiles in the left menu. A list of all call permission and phone key profiles configured for your system appears. 2. Select a profile from the Name list to view detailed information for the selected profile. Default phone key profile You cannot edit the System Settings default profile.
Administrator reference guide 12. Assign users to the new profile. (optional) Note: To cancel your changes, select the Close Window button, instead of the Save button in step 9. Assign a phone key profile to a user or location To associate users or locations with existing phone key profiles, follow these steps: 1. Select Profiles in the left menu. 2. Select the profile name that you want to assign users to by checking the box and select Edit Selected. The Phone Key Profile Details page appears. 3.
Administering the phone system 5. Select the phone model from the Phone Model drop-down list. 6. Select the memory key that you want to program by moving the mouse icon over the button and left-click. The Program Memory Key Details page appears. 7. Complete the following fields: • Feature: Select the feature to be programmed. • Locked: To prevent a user from changing the selected memory key configuration, select this check box.You should lock the Line Appearance configurations in the phone key profile.
Administrator reference guide Permission profiles Permission profiles define permissions for users and locations related to outbound calling. Every user or location is associated with a permission profile, and the ability to place calls depends on the associated profile. This section describes permission types and how to create and maintain permission profiles.
Administering the phone system View permission profiles To view permission profiles, follow these steps: 1. Select Profiles in the left menu. A list of all of the permission and phone key profiles configured for your system appears. 2. Select Name to view detailed information for the profile. Default permission profile The “Unassigned” profile is the default permission profile. It is preconfigured to allow internal and emergency calls.
Administrator reference guide 7. Select the Save button to save your changes, or select the Cancel button to discard your changes. Note: Emergency and internal call types are enabled by default and cannot be disabled for all business hours in all profiles. Phones without a logged-in user are assigned to the default “Unassigned” permission profile. Assign a permission profile to a user or location To associate users and locations with existing permission profiles, follow these steps: 1.
Administering the phone system Delete a permission profile To permanently delete a profile from the system, follow these steps: 1. Select Profiles in the left menu. 2. Select one or more profiles by checking the corresponding check boxes. To select all entries in the list, check the check box in the heading row. 3. Select the Delete Selected button. 4. Select the OK button to confirm the deletion, or select the Cancel button to cancel the deletion.
Administrator reference guide Users will receive their extension and PIN by email if your business has been configured with this option and if the user has a valid email address configured. Note: If the new user's PIN is displayed to you, it is your responsibility to communicate this information to the user. Your service provider configures the PIN notification method for your company. For information about the voice mail PIN, see Reset voice mail PIN on page Reset voice mail PIN on page 28.
Administering the phone system 3. Select a permission profile from the Permission Profile Name list in the Permissions section of the user or location Details page. 4. Click the View Profile button. The Permission Profile Details page opens. 5. Select the Save button to save your changes, or select the Cancel button to discard your changes. Assign a phone key profile This section describes how to assign a phone key profile to an existing user or location.
Administrator reference guide 3. Select the Save button to save your changes, or select the Cancel button to discard your changes. To unlock a user or location from a phone, follow these steps: 1. Select Users and Locations in the left menu. 2. Select the Last Name for the selected user or location. 3. For users, clear the User Locked to Phone check box in the User Information section. 4. For locations, clear the Location locked to phone check box in the Location Information section. 5.
Administering the phone system Call groups are also associated with call coverage so that calls can be handled even when not answered by a group member. The following table lists the group types available: Group Definition Key Broadcast group Incoming calls to a broadcast group are routed Broadcast groups provide an equal to all group members at the same time opportunity for all group members to causing all available members’ phone lines to answer group calls. ring simultaneously.
Administrator reference guide Note: When a call to a broadcast or hunt group is ringing, subsequent calls to the same broadcast or hunt group are presented to group members one call at a time when the previous call has been answered. View call groups The Call Groups list page displays a list of all call groups in the system. To view call groups, select Call Groups in the left menu. A list of all call groups appears.
Administering the phone system 4. Select the Save button to save your changes, or select the Cancel button to discard your changes. Note: By default, call group members are not locked to a call group. Configure call group call coverage Call group call coverage determines how a call is handled if none of the call group members answer the call. Call coverage applies only to broadcast, hunt, and rollover groups. The monitor primary call coverage applies to incoming calls to a monitor group.
Administrator reference guide 4. Select an Extension for the broadcast group from the Extension list. The Extension list displays the next five available extensions for Call Groups. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the Text field. 5. Select the Call Behavior for the broadcast group. To configure the broadcast group calls to ring on idle group member phones, select Only ring phones not is use option. 6.
Administering the phone system 9. Select the Save button to save your changes, or select the Cancel button to discard your changes. Note: If a broadcast group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage. Add a hunt group To add a new hunt group, follow these steps: 1. Select Call Groups in the left menu. 2. Select Add Hunt Group from the Add list. 3. Type the hunt group name in the Name field. 4.
Administrator reference guide 1. Select Call Groups in the left menu. 2. Select the Name corresponding to the hunt group that you want to modify. 3. Modify the hunt group name if required. The Name field cannot be left blank. 4. Modify the hunt group type in the Type list (optional). 5. Modify the hunt group Call Behavior (optional). 6. To configure the hunt group calls to ring on idle group member phones, select Only ring phones not is use option. 7.
Administering the phone system 2. Select Add Monitor Group from the Add list. 3. Select the Primary User from the list provided. This is the user whose calls will be monitored by other users. A Monitor group takes the name and extension of the Monitor primary. 4. Add names to the Members of Call Group list for the new Monitor group (optional). (The Monitor primary is, by default, a member of the Monitor group and cannot be removed.
Administrator reference guide 7. Set up call coverage for the new rollover group (optional). See Configure call group call coverage on page Configure call group call coverage on page 33. 8. Select the Save button to save your changes, or select the Cancel button to discard your changes. Note: If a rollover group has no members assigned to it, or if all members are logged out of their phones, the call goes immediately to call coverage.
Administering the phone system 4. Select the OK button to confirm the deletion, or select the Cancel button to cancel the deletion. External directory/speed dials Using the external directory feature, you can create and maintain a directory of external names and phone numbers relevant to your company. This list is available from the web administration interface for all users under Company Directories/External Directory.
Administrator reference guide 7. You can choose to map one of the keys on your telephone to dial this number or add it to one of your company phone key profiles. Note: Precede external phone numbers with the appropriate digits as required. For example, you may need to include the prefix 9 and 1 + Area Code for long distance numbers. Modify an external directory/speed dial entry To modify the information for an existing external directory/speed dial entry, follow these steps: 1.
Administering the phone system • * = Previous Menu The auto attendant must have a main menu and can also have additional submenus depending on user configuration. A set of recorded prompts describing callers’ choices is associated with each menu. Managing the auto attendant This section describes how to set up and manage the auto attendant. View auto attendant list To view the Auto Attendant list, follow these steps: • Select Auto Attendant in the left menu.
Administrator reference guide 4. Select an Extension for the auto attendant from the Extension list. The Extension list displays the next five available extensions for auto attendants. You can enter a different valid extension by selecting Other from the Extension list and typing the extension of your choice in the text field provided. 5. Select the language for the auto attendant from the Default Language list.
Administering the phone system 4. Select the OK button to confirm the deletion, or select the Cancel button to cancel the deletion. Note: You cannot delete an auto attendant if incoming call routing for one of your company phone numbers is configured to use that auto attendant. To delete the auto attendant in this case, you must change the incoming call routing configuration for that phone number to use a different extension. Do not delete an Auto Attendant with a name of Zero-out.
Administrator reference guide Last Name Directory Transfers the caller to the Internal Company Directory, where entries are listed by last name. Previous Menu The caller can move back one menu level. Submenu Transfers the caller to another menu under the parent menu. System Disconnect Disconnects the caller from the system, terminating the call. User Transfers the caller to a specified user.
Administering the phone system Add an auto attendant submenu To set up an auto attendant menu to reference another auto attendant menu, follow these steps: 1. Select Auto Attendant in the left menu. 2. Select the Name to select an auto attendant from the list. 3. Select the link in the Auto Attendant Menu section of the page for the auto attendant menu that you want to create a submenu under. 4.
Administrator reference guide Recording audio prompts and greetings This section describes how to record a custom greeting or prompt for the auto attendants you have created. Note: Once a prompt has been recorded, it cannot be deleted. To change a prompt, re-record it. Checking auto attendant name announcement As a tenant administrator, you can check whether a user has recorded an auto attendant name announcement.
Administering the phone system 6. When your phone rings, lift the handset to answer. 7. Listen to a brief set of audio instructions: “Please record your message after the tone. When you are finished, press # for more options”. 8. When you hear the tone, record the user’s name into the handset. 9. When you are finished, press the # key. The system plays the following set of options: • To listen to the recording, press 1. • To save the recording, press 2. • To re-record, press 3.
Administrator reference guide Record auto attendant menu prompts To record custom menu prompts for the auto attendant, follow these steps: 1. Select Auto Attendant in the left menu. 2. Select the auto attendant Name to select an auto attendant from the list. 3. Select the Record link adjacent to the menu or submenu for which you want to record a prompt. 4. Confirm that the extension displayed matches that of the telephone you are recording from. Modify the extension if required. 5. Select the Call button.
Administering the phone system 7. Listen to the audio instructions, “Please record your message after the tone. When you are finished, press # for more options”. 8. When you hear the tone, record the prompt into the handset. Use the prompt text on the Record Prompt page as a reference for what to say. 9. When you are finished, press the # key. 10.
Administrator reference guide • Evening greeting Example: Part B – Configure the auto attendant main menu options Select the Main Menu link in the Auto Attendant Menu section. This will automatically save the auto attendant that you created in Part A. Type text in the Introductory Prompt field for the Main Menu menu prompt: “Thank you for calling Ace Automobiles.” Define the auto attendant Main Menu option for each phone Key by selecting a choice from the Send Caller To list.
Administering the phone system Phone key Menu Option Result * Previous Menu The caller can jump back one menu level. # Invalid Key Wording for Prompt To return to the previous menu please press *. The user can leave the dial pad action unassigned. If a caller presses that key on the dial pad, an error message is played. Explanation • Phone keys 1—5 are defined as an Extension option, which allows a caller to type in the extension for any user to reach them.
Administrator reference guide • Select User as the action that should be taken if the caller does not select a phone key. A list of users is displayed adjacent to the list. Select the appropriate user from this list. - Reason: If the caller does not or is not able to select a phone key, they could be transferred to the operator who can then manually direct their call. If the operator is unavailable, the caller is then transferred to the operator's call coverage. 3.
Administering the phone system Detailed Description of Sales Menu Configuration Phone key Menu Option Result Wording for Prompt 1 Call group Transfers the caller to a specified call group. To speak with a blue car sales representative, please press 1. 2 Call group Transfers the caller to a specified call group. To speak with a red car sales representative, please press 2. 3 Call group Transfers the caller to a specified call group.
Administrator reference guide - Reason: In this case a call group that contains all members of the call group could be selected. If the caller does not select a phone key there is still an opportunity for one of the members of the sales team to take the call. 3. Select the Save button to save the Sales menu configuration. Example: Part D – Configure Auto Attendant Service menu options 1. Select the second Submenu in the Auto Attendant Menu section. 2.
Administering the phone system Detailed Description of Service Menu Configuration Phone key Menu Option Result Wording for Prompt 1 User Transfers caller to a specified user. To speak with the blue car service manager, please press 1. 2 User Transfers caller to a specified user. To speak with the red car service manager, please press 2. 3 User Transfers caller to a specified user. To speak with the old car service manager, please press 3.
Administrator reference guide 5. Define the action that should be taken if the caller to the auto attendant does not make a phone key selection. This could happen, for example, if the caller is unsure of what option to select. • Select User as the action that should be taken if the caller does not select a phone key. A list of users is displayed adjacent to the list. Select the appropriate user from this list.
Administering the phone system Example: Part F – Test your auto attendant Test your set-up by calling the extension that you have assigned to the auto attendant. Listen to the prompts and greetings to ensure that you are satisfied with them, then select each of the phone keys to ensure they respond as you expected.
Administrator reference guide Note: Because this auto attendant is being created exclusively for voice mail access, the configuration for phone keys described below has been limited to the VoiceMail Deposit and VoiceMail Retrieval options. All other are keys configured as invalid. • Phone key 1 is defined as the VoiceMail Deposit option. • Phone Key 2 is defined as the VoiceMail Retrieval option. • Phone keys 0, 3-9, * and # are defined as an Invalid Key option.
Administering the phone system Phone key Menu Option Result 0 Invalid Key The user can leave the dial pad action unassigned. If a caller presses that key on the dial pad, an error message is played. * Invalid Key The user can leave the dial pad action unassigned. If a caller presses that key on the dial pad, an error message is played. # Invalid Key The user can leave the dial pad action unassigned. If a caller presses that key on the dial pad, an error message is played.
Administrator reference guide • Evening Greeting • Main Menu prompt 10. Replace the handset. 11. Select the Done button to close the Record Prompt page. The voice mail auto attendant is now saved with a custom phone key option configuration and matching custom prompts and greetings recordings. Example: Part D – Test your auto attendant Test your set-up by calling the extension that you have assigned to your auto attendant.
Administering the phone system Incoming call routing example Phone Number Open Closed Lunch Special Override 6134356785 120 700 700 700 96135551234 6134356786 135 135 135 135 96135550987 The company in this example can be reached by dialing 6134356785 and 6134356786. The company administrator has configured incoming call routing for those phone numbers as follows: • 6134356786 is dedicated to a single user. In an emergency override situation, the number will route to 96135551234.
Administrator reference guide 7. Select the Calling Group option to direct the call to a call group. Select the call group from the list provided. 8. Select the Employee/Location option to direct the call to a user or location. Select the user or location from the list provided. 9. Select the Other option to direct the call to any other number (including an external number). If you select the Other option, fill in the Number field and the Name field (to describe this route). 10.
Administering the phone system When Emergency Override is enabled, the main Incoming Call Routing page will show all the Time of Day call destinations (Open, Closed, Lunch, Special) as greyed out and the Override destination is displayed in bold. Disable Emergency Override Routing To disable Emergency Override Routing so that all call routing returns to the previous configuration, follow these steps: 1. Select Incoming Call Routing in the left menu. 2. Select the Disable All Overrides button.
Administrator reference guide • Add an auto attendant into the system. See Auto attendant. • Configure the business hour details to match the company's working hours. See Business hours. Example: Part A – Configure the CEO's phone number To configure the system so that 6132244444 is the CEO's phone number, follow these steps: 1. Select Incoming Call Routing in the left menu. 2. Select the Extension or Click to Set associated with 6132244444 under any business hour category. 3.
Administering the phone system 2. Select the Auto Attendant option. Select the auto attendant from the list provided. 3. Select the Save button. 4. Select the Extension or Click to Set associated with 6132244446 under the Lunch business hour category. 5. Select the Auto Attendant option. Select the auto attendant from the list provided. 6. Select the Save button. 7. Select the Extension or Click to Set associated with 6132244446 under the Special business hour category. 8. Select the Auto Attendant option.
Administrator reference guide 3. Check the Open? check box beside each day that your company is open for business. Clear or leave the Open? check box blank for every day that your business is closed. The Open? check box can be cleared without losing the business hours information. 4. Type the From and To hours of service for each day of the week. Note: If you do not enter information for any of the business hours categories, Closed is the default.
Administering the phone system Custom hold announcements can be added to your system. Your service provider has a document, System Initial Configuration that contains instructions for adding your own announcements. To configure the hold announcement for your business, follow these steps: 1. Select Business Details in the left menu. 2. Scroll down to the Hold Announcement section. 3. Select a hold announcement option from the Hold Announcement list. 4.
Administrator reference guide Disable account codes To disable account code entry for your business, follow these steps: 1. Select Business Details in the left menu. 2. Scroll down to the Account Codes section. 3. Select the Disabled option in the Account Codes list. 4. Select the Save button to save your changes, or select the Cancel button to discard your changes. Site Details You can view a list of your company’s sites. It is useful to know which site is the default site.
Administering the phone system 6. Select the Save button to save your changes, or select the Cancel button to discard your changes. The paging unit is now available to receive calls. Whenever anyone uses the paging feature, the paging unit will be one of the devices through which the page is broadcast. Note: If you configure the paging unit to have the Handsfree Answerback feature, then Intercom calls to the paging unit have no time limit.
Administrator reference guide To view or modify phone details, follow these steps: 1. Select Phone Inventory in the left menu. 2. Select the Phone Label corresponding to the phone that you want to view/modify. 3. Modify the label if required. The label is used to identify the phone and has a default value corresponding to the MAC address of the phone. 4. Select a user or location from the Assigned User/Location list to assign the user or location to the phone (optional). 5.
Administering the phone system 3. Select the Reset Device button. Note: User and phone configuration information is maintained when you reset a device. Resetting a device may end a call in progress. Assign phone It is possible to assign a phone to the user/location's extension. This is needed when the phone does not have Login/logout capability (such as a port on an Foreign eXchange Station (FXS) or a Mitel 5485 Paging unit.
Administrator reference guide Complete the information required making sure that you assign a permission profile that will allow the fax to make outgoing calls. The extension number will be the fax extension. 3. Select Phone Inventory in the left menu. 4. Select the Phone Label corresponding to the device (port) for which you want to configure an extension for. 5. Select the location from the Assigned User/Location list. 6.
Glossary Glossary Numerics 3600 HKS the product provided by Mitel Networks Corporation to provide telephone service in a small business IP data network A Auto Attendant An automated system that directs incoming calls to the appropriate extensions. ATM Asynchronous Transfer Mode. This is a protocol used for high speed data connections C CallP Server Call Processing Server.
Administrator reference guide G Gateway the device connecting the IP LAN to the public telephone network. The gateway contains slots that contain ports that connect to the public telephone network over PRI groups. H HTML Hyper Text Markup Language. This is a system of tagging documents with context information allowing them to be displayed by web browsers. HTTP Hyper Text Transfer Protocol. This is the protocol used to send information (usually HTML pages) over networks.
Glossary N NMS Network Management System (or Station). This is a system used to remotely monitor all components of a network. The most common protocol used by an NMS to communicate with its network components is SNMP. NOC Network Operations Center. This is typically a location where the service provider's NMS is running. NPA Numbering Plan Area. This is a 3 digit code also known as the Area Code P PRI Primary Rate ISDN.
Administrator reference guide S Slot (on a gateway) a single interface on a gateway. The slot contains ports that connect to PRI groups. SMDI Simplified Message Desk Interface. This is a protocol used to communicate with a voice mail system. SMDI Port a number indicating a characteristic of IP messages for the voice mail system. SME Small and Medium Business Enterprises SMTP Simple Mail Transfer Protocol. This is a protocol for sending e mail messages.
Glossary V VBR rt Variable Bit Rate Real Time. This is a characteristic of a PVC in an ATM connection. In the 3600 HKS system, it would be used for telephony traffic VCI Virtual Circuit Identifier. This is part of the definition of a PVC in an ATM connection. A PVC is uniquely identified by its VCI and VPI (usually written in the form ccc.ppp where ccc is the VCI and ppp is the VPI). VPI Virtual Path Identifier. This is part of the definition of a PVC in an ATM connection.
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Index Index 5485 paging unit 68 description 31 modify 34 Business hours 65 details 65 viewing 65 A C Account codes configuring entry 67 description 17 disabling 68 enabling 67 Administrator privileges 4 Auto attendant 40 adding 41 adding submenu 45 auto attendant option 43 call group option 43 creating custom, examples 49 custom auto attendant with voice mail, example 57 default key configurations 40 definition 73 deleting 42 deleting submenu 45 extension (dialed) option 43 first name directory option
Administrator reference guide call, deleting 38 call, locking members 32 call, viewing 32 hunt, description (circular) 31 hunt, description (linear) 31 hunt, modifying 35 hunt,adding 35 managing features 30 monitor call, description 31 monitor, modifying 37 monitor, phone 31 rollover, adding 37 rollover, description 31 rollover, modifying 38 handling 72 printing 72 sorting 72 Locations adding 12 deleting 16 disabling access 14 enabling 14 modifying 14 overview 10 viewing 10, 16 Login/logout 29 Long Distan
Index external 24 internal 24 international 24 long distance 24 modifying 26 operator assisted 24 redirect inbound call to external 24 regional 24 toll free (1-800) 24 toll premium 24 types 24 Phone key profiles 16 18 account codes 17 adding 21 assigning 29 assigning to a user or location 22 default 21 deleting 23 Forward to AA 17 Forward to coverage (LED) 18 Forward to Co-worker (LED) 18 Forward to prompt (LED) 18 Handsfree Answerback 18 incoming call list 19 intercom to co-worker 19 intercom to prompt 19
Administrator reference guide T Telematrix IP phone, activating 7 U User guide, introduction 2 Users deleting 16 disabling access 14 enabling 14 modifying 14 82 notifying 5 overview 10 viewing 10, 16 Users and locations 26 V View permission profiles 25 W What’s new, in Release 4.
