Specifications

80 Administering the phone system
Final
• One phone number will be dedicated to the sales team so that they can
be reached directly. All sales team telephones should ring when this
phone number is dialed.
• One phone number will be used as the "main" company phone number.
They would like this phone number to be directed to an operator during
regular business hours and the company auto attendant during off-hours.
Pre-requisites
Before configuring incoming call routing for this company, you must do the
following:
• Add the CEO, the operator and all sales team members into the system.
See Users and locations.
• Add a call group for the sales team into the system. See Managing group
features.
• Add an auto attendant into the system. See Auto attendant.
• Configure the business hour details to match the company's working
hours. See Business hours.
Example: Part A – Configure the CEO's phone number
To configure the system so that 6132244444 is the CEO's phone number,
follow these steps:
1 Select Incoming Call Routing in the left menu.
2 Select the Extension or Click to Set associated with 6132244444 under
any business hour category.
3 Select the Employee/Location option. Select the CEO's name from the
list provided.
4 Check the Use this extension for all hours check box.
5 Click Save.
Example: Part B – Configure the sales team phone number
To configure the system so that 6132244445 is the phone number for the
sales team, follow these steps:
1 Select Incoming Call Routing in the left menu.
2 Select the Extension or Click to Set associated with 6132244445 under
any business hour category.
3 Select the Calling Group option. Select the sales team's call group from
the list provided.
4 Check the Use this extension for all hours check box.