Specifications

72 Administering the phone system
Final
9 Press the Record button and repeat steps 6 through 10 for the following:
• Afternoon Greeting
• Evening Greeting
• Main Menu prompt
• Sales Menu prompt
• Service Menu prompt
10 Replace the handset
11 Click Done to close the Record Prompt page.
The Ace Automobiles auto attendant is now saved with a custom phone
key option configuration and matching custom prompts and greetings
recordings.
Example: Part F – Test your auto attendant
Test your set-up by calling the extension that you have assigned to the auto
attendant. Listen to the prompts and greetings to ensure that you are satisfied
with them, then select each of the phone keys to ensure they respond as you
expected.
Example: Part G – Access to your auto attendant
To provide access to your auto attendant from an external phone, you can
assign one of your incoming phone numbers to dial directly into the auto
attendant. Alternatively, you can choose to have the person whose phone is
assigned to your main incoming phone number set call coverage to the auto
attendant. See Incoming call routing on page “Incoming call routing” on
page 76..
Example – Create a custom auto attendant for voice
mail access
This section provides an example of how to create a custom auto attendant
that will be used exclusively for voice mail access. This type of auto attendant
is useful when the users at your company are frequently out of the office and
require easy access to their voice mailbox. Also, by having a separate auto
attendant for voicemail access, you do not expose this option to the clients
and customers that call in to your main company auto attendant.
Example: Part A – Create the auto attendant
1 Select Auto Attendant in the left menu.
2 Click Add Auto Attendant.