Specifications

Administering the phone system 69Final
1 Select the number of times that you want the auto attendant menu
prompts to be repeated from the Play menu prompt list.
2 Define the action that should be taken if the caller to the auto attendant
does not make a phone key selection. This could happen, for example, if
the caller is unsure of what option to select.
• Select Call Group as the action that should be taken if the caller does
not select a phone key. A list of call groups is displayed adjacent to the
list. Select the appropriate call group from this list.
- Reason: In this case a call group that contains all members of the
call group could be selected. If the caller does not select a phone
key there is still an opportunity for one of the members of the
sales team to take the call.
3 Click Save to save the Sales menu configuration.
Example: Part D – Configure Auto Attendant Service menu
options
1 Select the second Submenu in the Auto Attendant Menu section.
2 Type a submenu name and prompt text for the Submenu prompt.
Menu Name: Service Menu
Introductory Prompt: You have reached the Ace Automobiles Service
Department.
3 Define the auto attendant menu option for each phone Key in the list by
choosing from the Send Caller To list. At the same time, type prompt text
in the Wording for Prompt fields that you can use as a reference when
recording your prompts.
One example of how the Ace Automobiles auto attendant service menu
could be defined is provided below. In this example, callers are directed to
the service team managers according to the specialties at Ace
Automobiles.
Selecting User will display a list of users in the Details area adjacent to
the Send Caller To list. Select the appropriate user from this list.
Detailed Description of Service Menu Configuration
# Invalid Key The user can leave the dial pad action
unassigned. If a caller presses that key
on the dial pad, an error message is
played.