Specifications

Administering the phone system 67Final
could not be accessed from the main menu by dialing their
extension (the valid extension range for auto attendants: 700 –
899).
• Phone key 9 is defined as a Last Name Directory option to allow a
caller to reach employees by typing in the letters of their last name on the
phone key pad.
- Reason: Provides a means of reaching employees when the
caller does not know their extension.
• Phone key 0 is defined as a User option to allow a caller to transfer
directly to a receptionist.
- Reason: Provides an easy way to reach a person when the caller
does not want to navigate the auto attendant menu.
1 Select the number of times that you want the auto attendant menu
prompts to be repeated from the Play menu prompt list.
2 Define the action that should be taken if the caller to the auto attendant
does not make a phone key selection after the prompts have been
repeated the configured number of times. This could happen, for
example, if the caller is calling from a phone that does not have touch-
tone capabilities.
• Select User as the action that should be taken if the caller does not
select a phone key. A list of users is displayed adjacent to the list. Select
the appropriate user from this list.
- Reason: If the caller does not or is not able to select a phone key,
they could be transferred to the operator who can then manually
direct their call. If the operator is unavailable, the caller is then
transferred to the operator's call coverage.
3 Click Save to save the main menu configuration.
Example: Part C – Configure your Auto Attendant Sales menu
options
1 Select the first Submenu in the Auto Attendant Menu section.
2 Type a submenu name and prompt text for the Submenu prompt.
Menu Name: Sales Menu
Introductory Prompt: You have reached the Ace Automobiles Sales
Department.
3 Define the auto attendant menu option for each phone Key in the list by
choosing from the Send Caller To list. At the same time, type prompt text
in the Wording for Prompt fields that you can use as a reference when
recording the prompts.
One example of how the Ace Automobiles auto attendant sales menu
could be defined is provided below. In this example, the sales team is
reached via call groups that have been set up according to the specialties
at Ace Automobiles.